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4.9
84 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended
Recommended
by 99% of customers
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Excellent service
Customer Service
Quality
Value
Our boiler stopped on Friday 31/5. We contacted Steve Robinson. He quoted on Monday 3/6 - his quote was £600 cheaper and was fitted and working by Thursday 6th June. Staff polite and efficient but Steve went the extra mile to help us manage our payment in the most efficient way
Lionel JoycePosted on 10/06/2019, work completed 06/06/2019
Recommended
Last minute call
Customer Service
Quality
Value
I call Steve as I had to complete my gas annual inspection of the boiler and gas hob. Even it was late his response was immediate and manage to find a slot on his busy schedule to accommodate my request. He was punctual on time and price agreed at the beginning. He done the job properly and left the property in the same condition as before. Highly recommended for his professionalism.
Customer in Tyne and WearPosted on 07/06/2019, work completed 07/06/2019
Recommended
Not entirely satisfied
Customer Service
Quality
Value
We had a combi installed after our aging back boiler packed in. After the installation on the first evening of switching on the central heating only the downstairs radiators were working. However, on return from holiday, Steve contacted me and we talked through the problems we had and as a result he made a very generous compensatory offer which I consider an example of genuine concern for good customer service.
Customer in County DurhamPosted on 03/06/2019, work completed 29/04/2019
Amazing service
Customer Service
Quality
Value
I recently moved to a new property and discovered my boiler is not working properly. I randomly chose Robinson H&P to ring for help. Steve came straight away and discovered the boiler needs replacing. Kane was able to fit new one the day after and it only took few hours. They were both super nice and professional! I highly recommend Robinson H&P. Could not wish for better service :)
Customer in Tyne and WearPosted on 30/04/2019, work completed 26/04/2019
Recommended
Fitted new Combipack boiler
Customer Service
Quality
Value
Steve Robinson delivered exactly to his quotation, what was promised in terms of the installation schedule on time and on budget. First class installation service by his team, great lads extremely tidy, considerate and highly efficient. Absolutely no hesitation whatsoever in recommending Robinson Heating & Plumbing.
Customer in Tyne and WearPosted on 09/04/2019, work completed 14/03/2019
Recommended
Great Service would definitely recommend
Customer Service
Quality
Value
Old boiler started leaking last July. Steve came straight out and we had a new boiler fitted within 2 days. Since then we have had a few issues with our condenser pipe which was nothing to do with the new boiler however Steve has gone out of his way to ensure our problem was fixed. Great, friendly, reliable service would definitely recommend Steve and his team!
Customer in Tyne and WearPosted on 23/03/2019, work completed 21/03/2019
Recommended
Great work
Customer Service
Quality
Value
My dad who 89 had someone else out to renew a gas hob they took it out but refused to come back after getting paid ..Steve Robinson seen my plea and came straight out fitted new one at a great price,very professional and tidy finish ..would recommend and will be using him again. Thanks again .
Customer in Tyne and WearPosted on 25/01/2019, work completed 24/01/2019
Recommended
Boiler Installation
Customer Service
Quality
Value
Steve was contacted on a Thursday as boiler had died, we had neither hot water or heating. He shuffled commitments to fit a Worcester Bosch combi boiler on the Friday. The whole experience was both professional and also competitive from a financial perspective. Steve and his team were excellent and I would highly recommend.
Customer in Tyne and WearPosted on 06/12/2018, work completed 16/11/2018
Recommended
Excellent
Customer Service
Quality
Value
Excellent, quick installation. Left the house nice and tidy, very professional.
Steve, Tyne and WearPosted on 30/11/2018, work completed 30/11/2018
Recommended
Professional
Customer Service
Quality
Value
Steve fitted a Combi boiler to my property. It replaced an old one. Steve was very professional throughout. He came at the agreed time and even re-scheduled his diary in order to complete the work as soon as possible as we had been without heat or hot water for a while. The price was very competitive. Everything was very clean and tidy and I couldn't recommend highly enough!!
Christopher, Tyne and WearPosted on 14/10/2018, work completed 14/10/2018