S.O.S Plumbing LTD

I’ve had a service contract with SOS for about 15 years. I cannot fault them. The staff are always punctual, friendly and nothing is too much trouble. In the past, when my boiler has required parts, they offer heaters and blankets while waiting. Last Friday, my 18-year-old boiler finally packed up and a new boiler was installed on the Monday. The two guys who installed the new boiler were both friendly and professional and worked hard throughout the day. They explained the system to me and I couldn’t be happier with the service and new boiler. Very competitive quote and invoice matched this. I’m the envy of friends and colleagues who have contracts with others eg British Gas etc who can’t believe the service I get and wish they lived in the area! I couldn’t recommend them enough. My father in law and friend both recommended them to me so I think to maintain their standard for so long speaks volumes.

Having used SOS for many years, firstly for installation of new boiler we have continued using their services for boiler service and other queries. The work has been completed efficiently and staff are courteous and pleasant.

I always get a quick response from SOS. I've called them out to do various jobs over the years all for different issues. They've provided an excellent service every time. And they've always achieved a first time fix. I would highly recommended them for all plumbing

SoS reminded us that the annual service was due. We arranged a date and time over the phone. The fitter turned up on time. He was pleasant and courteous and he worked quickly and efficiently. I can't fault the service!

We required the replacement of a faulty garden tap. We received an appointment within 48 hours. The plumber arrived early and did the job with good materials efficiently and effectively. Communication was excellent throughout the process.

SOS plumbing came on a very short notice and repaired the damage. Great service, job well done! Reliable as usual, always go the extra mile to help, thank you 😊

When I first contacted them the earliest date they could offer for a non-urgent job was the following week. In the event they contacted me two days later to say they could fit me in the following day so the job was efficiently completed well before the originally offered appointment. The invoice was as I expected. Thoroughly justify their inclusion in Which Trusted Traders.

Can’t praise SOS enough! The office took my call and booked me in with an engineer. The engineer came to my house, quickly identified the issue with my Worcester Bosch boiler and the office gave authorisation for him to proceed with the work. Within about an hour the boiler was repaired and serviced. And 2 months on I am pleased to say the boiler is working perfectly! Thank you team!

SOS were really helpful when I contacted them about a plumbing problem. They were able to offer an appointment that suited me, arrived promptly, sourced a part and resolved the issue on the spot. Thank you SOS and Ryan!

Barry did excellent work in servicing our boiler and finding and fixing a leak in the toilet. Very good at his job. Booking was easy and the company sent us a reminder before the visit. Would use the service of SOS Plumbing and Heating company again and recommend to everyone.

SOS is a most reliable service provider They have serviced us for several years and have never been let down .

Our old boiler packed up last week. During the recent spell of freezing weather, speed was of the essence to replace it and SOS certainly delivered. They even provided temporary electric fan heaters to help us out. The price was definitely competitive. I would not hesitate to use them again.

All SOS staff are pleasant, polite and efficient. I have always been happy with the work the have done for me

Phoned late morning with a toilet that was emptying its cistern (thankfully clean water) into the kitchen below. Given a 2pm til 4pm slot same day and engineer arrived by 2pm. Great guy. Very helpful and problem solved within 20 mins. Impressed.

"Very happy with the prompt and efficient attention received from SOS and Barry's skillful investigation and rectification of the boiler fault. Thank you! "

"Tracy and Angela were amazing, when they said they would ring me back they did every time, they listened to my concerns regarding the draining of the water cylinder, they were helpful , efficient and patient with me. I do worry a lot, they were very kind. The heating engineer arrived at the given time, he was polite and reassuring, he put my mind to rest, and did a very efficient job. I was very impressed from start to finish and will be using them again and recommending them to everyone. Thank you. Maureen from Buxton Road."

Anthony arrived promptly to carry out annual service on gas boiler. He was friendly, polite & very professional. The work was carried out with the minimum of disruption. I will be using S.O.S Plumbing again to rectify problems with a bathroom. I received a text day before, confirming appointment & the ladies I have spoken to dealing with administration, Tracy & Angela have been polite, friendly & very efficient. Thank you. I wouldn’t hesitate to recommend this Company.

" Absolutely brilliant. Engineer turned up very promptly, assessed the job and carried out a repair in quick time. He explained what the problem had been and the fix which was very reassuring. A brilliant and very professional attitude. I would recommend SOS Plumbing to anyone looking for great service."

We've called SOS Plumbing three times. 1st. When kitchen fitters bodged work with the mains water, split the mains pipe, left us without water and tried to deny it. SOS were quick to respond and fixed a difficult fault that day. 2nd. To fix a toilet that wouldn't flush properly. 3. To replace the faulty kitchen tap. On each occasion their response has been quick and their work to a very high standard. They will be the first people I will call for any plumbing issues. I can't rate them highly enough.

We have had SOS for boiler services and installation of new boiler since moving to the property. Their employees are very professional and courteous. We have no hesitation in recommending SOS.

I'm not sure what is needed to qualify for Which Trusted Trader status but whatever it is I am sure SOS Plumbing have it. I have needed them three times (different jobs) and each time they were quick and efficient and reliable. I didn't get an exact estimate but I knew the basis of their charging and the bills I've had were in line with what I knew.

Plumber arrived on time.Very polite.Went out to get a part ,returned and promptly completed the job.Very happy with the service

Easy to contact and job done quickly and easily within 3 hours of first contact even though it wasn't an urgent job. The repair was to replace a weeping elbow bend in the cold water inlet pipe to the boiler.

This was the annual boiler service. They sent a reminder with a suggested date, which was good for me. They specified a time. Ryan arrived ahead of time, did the job (in the kitchen) in a reasonable time, and left with no mess. Excellent! Thank you. Hope to see you next year.

Good Friday our toilet cistern was continually running water and straight into the toilet bowl. Within 1 hour SOS was on the job. They made a temporary fix. to return on 11/4 to replace the full system. Full marks yet again to SOS. We also get an annual boiler service which has been allocated for 22/4. We have had no hesitation in highly recommending them to friends and family and will continue to do this.

I enquired if they could replace our kitchen tap and they said they could not. Did not give a reason. I suspect they worked out they could make more profit with other bigger jobs.

This company has always been very reliable and quick to respond. Customer care are helpful and the technicians are polite and really do get the job done!

SOS Plumbing rapid response to our plumbing crisis was greatly appreciated. Despite very tricky access, the problem was essentially resolved on the first visit, much to our relief. We also appreciated that they were able to make timely further visits to resolve the remaining non-critical issues. We won't hesitate to call them again for help if the need arises.

When the shower stopped working, I was caught between the requirements of the regulations of the retirement flats where I live and the unwillingness of the shower manufacturers to provide a risk assessment document. I had asked the manufacturers, Aqualisa, to repair the shower. I was then put in touch with SOS Plumbing, who could not have been more helpful. They showed concern for my plight and determination to solve the problem. Their plumber came and fixed the shower at the agreed time. I was most impressed by Angela, at SOS Plumbing. She was patient but determined to see a satisfactory conclusion.

Timely attention to a leak, many thanks for fixing the problem. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

This company has been a wonderful professional support to my family over three years. Their response has been very swift and understanding of our problems. They replaced my very old boiler in our last home 3 years ago the quote was extremely reasonable for a high quality boiler. The staff were very courteous, gave us a quote and no pressure salesmanship. They checked with us a few days after the completion of work, asked did we have any further questions about new boiler and reminded us they were only a phone call away. So when we had problems with a fairly new boiler in our latest home I felt 100% confident of ringing SOS for quality assured, prompt help, he arrived on time explained what the problem was, he ordered the new part and once again left us feeling we were in good hands. Having a disability I need a reliable company, who offered us an excellent quote, with high quality considerate, prompt work especially when we have a urgent problem. They will be there to support you from start to completion excellent family company.

This firm were recommended by a close friend and have fully justified this in providing efficient service.

Excellent job, the plumber arrived yesterday (18th Feb) we didn't expect a visit until the Friday. Assessed what was needed for the job, advised us he needed to order a part, which he could probably get today (19th Feb) Arrived today with the part, fitted and done and dusted very quickly. Very nice, polite and efficient. We've used SOS previously and would again. Thank you

Leaking boiler was diagnosed quickly and fixed next day just before Christmas meaning one less thing to worry about. Efficient and prompt service and highly professional from start to finish.

I had a problem with the boiler at my late mother’s house. There was a strong smell of gas. After tiring off the gas I called SOS Plumbing to request an engineer. They turned up on time and found, fixed and tested the repair within 30 minutes. At all times I was kept informed of what was happening

Excellent service received from SOS Plumbing. Arrived on time, after a confirmation email of appointment. The plumber was wearing a mask and respected and maintained social distancing. He efficiently repaired a leak in the bathroom, and I was extremely pleased with the manor in which it was carried out. Price was good as we thought we might require major work, so it was a pleasant surprise when it could be repaired for the price.

Fantastic professional service as always, Barry followed strict COVID rules. Would recommend highly SOS

Happy to get a same day appointment. The plumber did an excellent job quickly and efficiently. We have used the company before and would happily recommend to others.

I HAVE USED SOS ON NUMEROUS OCCASIONS AND ALWAYS FOUND THE TO BE AN EFFICIENT AND EXCELLENT SERVICE.MY LATEST EXPERIENCE THROUGH DUE TO NUMEROUS PROBLEMS WITH MY HEATING SYSTEM BUT SOS WERE SO THOUGH AND STUCK WITH THE PROBLEM UNTIL EVENTUALLY WERE ABLE TO FIX THE PROBLEM. I WAS KEPT INFORMED THROUGHOUT THE PROCESS ,THE STAFF WERE CURTIOUS, PROFESSIONAL AND ALWAYS ARRIVED ON TIME

The plumber was very courteous and quickly identified the problem which he rectified after purchasing a new valve from a local plumbers merchant. Always have had good service.

Fast response, excellent workmanship. Good contract for servicing and plumbing by monthly direct debit.

I wanted to replace my boiler and have had plenty of quotes from various people but SOS was the one firm that took the trouble to listen to my requirements and didn't have their own agenda. I was impressed how good they were right from the office, Angela, to the surveyor and supervisor, Chris, and most of all the fitter, Anthony, who did everything and more than I was expecting. There were no issues or problems brought to me, he just got on with it, even neatly bricking up the old flue gap. Excellent service all round.

I had a fault in my WC cistern and SOS plumbing attended within 2 hours and sorted the problem. As a property manager I have used them many times before for the past 8 years and can recommend them to you without reservation. Tim Harvey

During the recent covid-19 crisis, my old boiler failed and was unable to be repaired. SOS quoted a fair price for the replacement, adhered to the agreed timescale, price and fitting schedule. Social distancing was an added complication but carefully managed by all staff. It was a purchase I'd been putting off for far too long, imagining a tortuous and costly process. SOS proved that image to be wrong, completing the fitting in under 3 days leaving the house clean as well.

We had problems in two separate upstairs toilets. Having managed through for several weeks one cistern that was leaking became worse and one other toilet was making an horrendous noise on refilling after flush, so repairs became a more urgent matter. Given that we were in the middle of the coronavirus crisis we were not sure that we would be able to get a plumber to attend and sort for us. SOS Plumbing were recommended to us. We contacted them and within 36 hours a plumber had sorted both issues quickly with parts without any problem. They provided an exceptional and efficient service at a very reasonable cost and I would highly recommend them to others.

SOS have replaced my boiler and hot tank, and generally upgraded my central heating and hot water systems. This major work has been completed within two weeks of my first identifying a serious problem, and all the while we have all exercised the complexity of social distancing. Angela (office), Chris (supervision), and Anthony (the work) have all been extremely accommodating and efficient. I have used this company previously to service my old boiler and this has always been carried out quickly and efficiently. I unhesitatingly recommend this company.

I have used this company many times for different types of plumbing, they are very efficient, friendly and prompt, I would definitely recommend them.