Endorsed by Which?

Sarsen Energy Ltd

5.0

17 Reviews

Opening Hours
Today - 09:00–13:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 09:00–13:00
  • Sunday - Closed

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About

We are a family run business established in 1999 as a partnership in Ludgershall Wiltshire. We were then “Sarsen Stoves” and we became a Limited company in 2005 as the company prospered.

Our company ethos is customer-based and we offer a full and comprehensive service, from the supply of appliances, through to complete installations of Wood Burning stoves and Biomass Boilers plus we hold a range of high quality Range Cookers through to our Al-Fresco BBQ and outdoor cooking and heating products.

All our own work! We do not sub-contract any building or installation services. This means we retain our high levels of workmanship and gives us the flexibility we need to ensure you’re delighted.

We offer a full and thorough bespoke service from initial contact through to completed installation and after sales service. We pride ourselves on exceptional customer service and quality installations. We have delighted customers throughout Gloucestershire, Wiltshire, Hampshire, Berkshire and the South West.

What we do

  • Fireplace and stove installers

  • Renewable energy

    • Biomass
  • Chimney builders, liners and specialists

  • Chimney Sweeps

  • Heating contractors

  • Accessories and parts

  • Specialised building trade contractors

  • More Services

    • wood burning stoves thatch installation liners
    • hetas

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
17 reviews
Customer Service
4.9
Quality
5.0
Value
5.0
Sort by
New Esse Range fitted and a new oilfired boiler installed.
Customer Service
Quality
Value
We struggled to find a heating specialist to come and advise us on the best way forward with our requirements. We had a very old Stanley Range cooker that also supplied our heating and hot water (very badly and inefficiently). We asked three other heating specialists to come and advise us. They either didn’t turn up when arranged or never got back to us with solutions or quotes. Both my wife and I work in industries that customer service is the key to success, it’s so refreshing to see great customer being delivered back. John turned up on the time and date arranged and talked us through the options. He gave us sound advice on the local authority and other legal requirements we needed to comply with. We got the detailed quote back and a timescale for the installation. We would definitely recommend that you visit their showroom to see the options available, it’s friendly and a non pressured environment (coffee is good too). The Esse Range is made to order and we had to wait a short while, but it was worth it. It’s a beautiful feature of our kitchen and is an amazing cooker too. The new boiler is very efficient and heated the house effortlessly. The team John has is very good, they are polite and knowledgeable. The arrived on the day agreed and completed both installs in the agreed timeframe. So if you are looking for a professional, friendly and trustworthy heating specialists...Sarsen Energy are the people.
Customer in West Berkshire Posted on 21/02/2019 , work completed 14/02/2019
Great Work, Creative and skillfull
Customer Service
Quality
Value
We had great service all the way. We had decided to look for a wood stove over Christmas and went to the Sarsen showroom. Dave was very helpful and knowledgeable and we arranged a site visit. Dave came on time and helped us sort out installation times etc. The weather the day before was atrocious, with freezing fog and 6" of snow but the install team of Colin and Jordan were on time and even dug out some of the neigbours snow to position their cherry picker. The install took a day and has proven to be very good. before the inset wood stove was installed we were plagued by cold draughts down the chimney - now a thing of the past. Yesterday we popped into the showroom again to pick up some tools and supplies , courteous and friendly service. I think it is important to see that the whole train of the installation process, from ordering , estimation, install and after sales care are as important as the actual stove sitting in our lounge. Full marks to Sarsen. .
Customer in Wiltshire Posted on 08/02/2019 , work completed 05/02/2019
First-class work.
Customer Service
Quality
Value
Work was done on time and to budget. Very professional and friendly installers. We would certainly recommend them to anyone.
Malcolm, Wiltshire Posted on 19/11/2018 , work completed 19/11/2018
Delighted from Devizes
Customer Service
Quality
Value
Brilliant service from start to finish. Great attention to detail from a friendly team who know what they are doing. As good as it gets, but better!
Shirley Posted on 06/04/2018 , work completed 06/04/2018
Fitting a new wood burner
Customer Service
Quality
Value
Had a wood burner fitted, great service and friendly company, even when we had to cancel the original fitting date because the wood burner had not arrived at the depot, they apologised and gave us some free wood for our troubles, something that was out of their control and something they did not have to do, would recommend them to anyone
Jason Edwards Posted on 26/03/2018 , work completed 26/03/2018
Absolutely fabulous
Customer Service
Quality
Value
From the first phone call to the fitting, Sarsen Energy have been fabulous. The quote was very competitive, and the workmanship is second to none. Sarsens were recommended to me and I am so thankful that they were. Brilliant, brilliant brilliant.
TracyJ Posted on 14/11/2017 , work completed 14/11/2017
Conservatory Woodburner
Customer Service
Quality
Value
Great customer service from a friendly outfit. John and the team were helpful and knowledgeable from start to finish. Our Contura stove was fitted without fuss by David and Colin, who were both extremely professional and courteous. It looks beautiful and works brilliantly. All highly recommended! Many thanks!
Pahillier Posted on 07/10/2017 , work completed 07/10/2017
Rayburn and fireplace
Customer Service
Quality
Value
I quite honestly cannot praise John and his team highly enough. The job had to evolve during taking my fireplace back to original proportions and install a new Rayburn. They were creative in their approach; incredibly hard working and a pleasure to deal with. I now have the most wonderful kitchen, absolutely of my dreams. Huge thanks!!
Gillie Wiltshire Posted on 21/09/2017 , work completed 21/09/2017
The trader replied (on 21/09/2017)
Hi Gillie, We really appreciate your comments. It was really great that you allowed us to use our vision and Dave's creativity to transform your kitchen. We do enjoy our work as its always a different challenge, I must admit your installation will be up there with the most enjoyable of all. We undertake transformations on a daily basis but we will be talking about yours for along time. I hope that you enjoy your long awaited Rayburn Kind Regards John
Super work
Customer Service
Quality
Value
The fitting & installation of a new wood-burning stove is a messy business, especially when the fireplace had not been used for over half a century. The weather conditions were foul, but Sarsen Stoves carried on regardless. We have used them before and continue to be delighted with their work and final product. Friendly to boot - a first class outfit. Super work.
Nigel, Wiltshire Posted on 07/08/2017 , work completed 07/08/2017
Excellent work - very happy
Customer Service
Quality
Value
Great attention to detail - superb finish. Tidy and respectful of working in my home. Would highly recommend.
Shirley, Wiltshire Posted on 04/05/2017 , work completed 04/05/2017