Endorsed by Which?

Sheerwater Glass Ltd

4.9

47 Reviews

Opening Hours
Today - 09:00–16:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–16:00
  • Saturday 09:00–13:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Sheerwater Glass is a family-owned and operated glass and glazing company serving Surrey, Berkshire, Woking, and Guildford since 1972. As experienced installers of double-glazed windows and doors, we aim to enhance the look and function of your home.

Our qualified technicians have the expertise to advise you on energy-efficient glazing solutions to suit your needs and budget. We offer installations of high-quality double glazed windows, composite doors, conservatories and orangeries that combine aesthetics with thermal performance.

As a trusted local company, we value good old-fashioned customer service. We'll work closely with you through the entire process, from your initial enquiry to the final installation, to ensure your complete satisfaction.

For a free, no-obligation quote on new double glazed windows, doors or conservatories, Visit our Showroom or call our friendly team today. We serve all areas in Surrey, Berkshire, Woking and Guildford.

What we do

  • Glassworkers

    • Glass splashbacks
  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
    • Double glazing repairs
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Glass boarding up and replacement
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Timber windows
    • Triple Glazing
    • UPVC Windows
    • Velux windows
    • Window consultants
  • Doors

    • ​Aluminium doors
    • Bi-fold doors
    • Composite doors
    • Door repairs
    • French doors
    • Front door
    • Orangeries
    • Patio doors
    • Timber doors
    • UPVC doors
  • Conservatories

    • Conservatory Roof replacement
    • Conservatory repairs
    • conservatory roof conversions
    • conservatory roof insulation
  • More Services

    • sliding door

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
47 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Poor communication and availability in addressing the issue
Customer Service
Quality
Value
My experience with this company has not been great. We contacted them to have 5 windows installed and initially, they sent us a quote. As per the initial quote, 2 out of 5 windows were sash windows. We asked them for a specific pattern and they said this would not change the quote compared to the plain sash windows included in the initial quote and we agreed these would be installed They installed instead the 2 plain sash windows, and not those with the pattern we agreed on. When raised the issue, they to downplay the mistake and offered no solution or compensation for the inconvenience caused. Due to this poor communication and management of the issues, I would not recommend them.
Customer in Surrey Posted on 11/09/2024 , work completed 02/08/2024
The trader replied (on 20/09/2024)
Thank you for taking the time to provide your feedback. We take all customer comments seriously and continuously aim to improve our service. Regarding your project, we provided and installed the windows as per the signed contract, which clearly reflected the agreed design, including the absence of the Astragal bar you later requested. After the installation, we provided a solution and the cost difference for adding the bar, but this was declined. We regret that this outcome did not meet your expectations. I also noticed that your review mentioned concerns about workmanship and tidiness, which were not raised with us during or after the installation. We take pride in the quality of our work and our team’s efforts to maintain high standards of tidiness. We would appreciate any additional feedback you could provide on this matter to help us improve further. If you wish to discuss any issues in more detail, please feel free to contact me directly at mark@sheerwaterglass.co.uk. Best regards, Mark Sheerwater Glass Ltd
GREAT SERVICE FROM THIS LOCAL COMPANY
Customer Service
Quality
Value
We contacted Sheerwater Glass because the multipoint locking mechanism on our Fronr Door was starting to stick in the locked position. Their engineer named Ruslan arrived at the appointed time and diagnosed the problem. He measured the existing locking mechanism and showed me how to overcome the problem, on a temporary basis. A few days later the office contacted me with the price for a new locking mechanism which I accepted. The mechanism was ordered and a couple of weeks later the same engineer came back to fit the part. The lock now works perfectly. Sheerwater Glass did an excellent job, highly recommended by myself.
Customer in Surrey Posted on 25/08/2024 , work completed 23/07/2024
The trader replied (on 20/09/2024)
Thank you for your fantastic review! We're delighted to hear about your positive experience with our front door lock repair service. It's great that Ruslan was able to diagnose the issue promptly and provide a temporary solution. We appreciate you highlighting our communication throughout the process, from the initial diagnosis to ordering the part and scheduling the final installation. We're glad the new locking mechanism is working perfectly for you. Thank you for your recommendation – we strive to provide excellent service to all our customers and look forward to assisting you with any future needs!
A Quality Company
Customer Service
Quality
Value
I have had the pleasure of dealing with Sheerwater Glass over the past 40 years , The supply and fitting of a logia established them as a trusted supplier , the work done to a very high standard and has never given a moments concern over the years . We have had other work done by SG …the supply and fit of Porch Glass and other glass though out the house .. SG has always been our first call , and we have never had cause to doubt the standard of service backed by helpful professional staff . I have been pleased to recommend them on numerous occasions and have always had good feedback . The splendid new showroom in Guildford needs to be seen, it is an honest projection of the firm and I wish them well
Customer in Surrey Posted on 06/08/2024 , work completed 06/08/2024
The trader replied (on 20/09/2024)
Thank you for your amazing review and long-standing loyalty over the past 40 years! We're very grateful for your trust in Sheerwater Glass for all your glazing needs, from your loggia to porch glass and beyond. It's rewarding to hear that our work has consistently met your high standards and stood the test of time. We truly appreciate your continued recommendations to others and the positive feedback you've received. Your kind words about our professional staff and our new Guildford showroom mean a lot to us. Thank you for being such a valued customer - we look forward to serving you for many more years to come!
Sticking Front Door and lock malfunction
Customer Service
Quality
Value
Sheerwater Glass is an excellent local company who we have complete trust and faith in. Our front door, installed by Sheerwater 2 years ago, was starting to become difficult to close and open. The Sheerwater engineer was quickly able to identify the problem and fix it within 25 minutes. It seems that the door had dropped slightly and was affecting the locking system. This work was carried out under warranty.
Customer in Surrey Posted on 21/02/2024 , work completed 20/02/2024
New door to out building
Customer Service
Quality
Value
The men who fitted my door arrived on time and were very professional. They did an excellent job and I am very pleased with the new door. I highly recommend this company.
Customer in Surrey Posted on 03/10/2023 , work completed 29/09/2023
Excellent work
Customer Service
Quality
Value
I required some replacement DGUs for some existing windows which in all other respects are in good condition. Sheerwater Glass provided exactly the service I required from the initial site survey, a detailed quotation and final installation. They were very professional in all aspects, particularly the site work which was carried out in a safe and competent manner. They are to be commended, and I will use their services again if/when the need arises.
Customer in Surrey Posted on 30/06/2023 , work completed 14/06/2023
Double glazing replacements
Customer Service
Quality
Value
I had nine blown double glazing units and three window handles replaced. I am completely satisified with the result. The replacement leaded units are identical to the original. The work was done with minimum distrurbance and the place was left very tidy and clean afterwards. From making initial contact with Sheerwater Glass to completion of the work, the team were polite, helpful and always professional. The initial, pre visit, quote was hiigher than the final price which was a very plesant surprise.
Customer in Surrey Posted on 16/06/2023 , work completed 13/06/2023
Excellent service, good staff, timely completion
Customer Service
Quality
Value
Sheerwater Glass constructed new conservatory, replacing old one. Project completed to time and budget . All staff excellent, as were associated builder and electrician. We were kept informed throughout; everyone arrived on time and left things tidy each day. I would recommend them for glazing related home projects.
Customer in Surrey Posted on 24/03/2023 , work completed 14/03/2023
reliable firm
Customer Service
Quality
Value
I had two sets of double glazing replaced by Sheerwater Glass in the past six months. On both occasions, they responded rapidly to my calls and undertook the work on schedule and efficiently. The windows they provided look good and work well.
Customer in Surrey Posted on 28/02/2023 , work completed 30/01/2023
Efficient work
Customer Service
Quality
Value
Two blown double-glazed windows were replaced. The work was carried out very efficiently, on time as planned. Installers were courteous,tidy and hard working; an absolute credit to their employers.
Customer in Surrey Posted on 21/02/2023 , work completed 02/02/2023