Sheldon's Electrical & Plumbing Ltd

Thank you for leaving a review, I find it slightly odd to be given such a negative review for leaving a boiler working! I don’t think your review is reflective of the service we provided. At the end of the day we left you with a working boiler and surely this was why you called us out? You booked for a Gas Engineer to come out to a fault, the engineer turned up as agreed. He assessed the boiler and located the fault. He then striped down the thermocouple, cleaned and adjusted it. As the boiler wouldn’t ignite initially he opted to replace the thermocouple hence him going out to the van to get one, usually we carry universal ones, unfortunately he was out of stock! In the mean time your Dad obviously tried to light the boiler and hey presto it lit, thanks to it being cleaned and adjusted! But what astounds me the most is whilst the engineer was working on the system, in his absence your Dad was tampering with it! With regards to the gas colour, Gas Engineers are trained to access the flame picture and if its yellow its not burning correctly, which was the case in this instance! This could just of been down to a disturbance in dust etc but who knows as apparently the boiler was fixed by your Dad who knows best. The price we charged is a standard call out fee of £60 and for up to one hour’s time on site, this will have been advised when you booked the call out. We email all our invoices from our system maybe yours has ended up in your junk folder! Have you checked