Sines Plumbing & Heating

Steve and Ben of Sines Plumbing and Heating responded to a home emergency (water leak from a pinprick hole in a hard-to-get-to water inlet pipe) even though this service was no longer in their core area of expertise around central heating, boilers, and air conditioners. They did so because of the error in the way that Which? Trusted Trader was presenting their service, now I believe corrected. They were professional (and athletic!) throughout and a pleasure to do business with in a difficult situation. Their professionalism and clear customer service ethic were a stand-out for this area of work and I would not hesitate to recommend them as a result. Thank you Steve and Ben!!

This is the second time I have used Sines and I was not disappointed. They did the usual very high quality work. Very quick, clean and professional. They are excellent in what they do and would not hesitate in calling them again.

Sines have just finished installing a new heating system for me. This is the fourth house I have owned that I have used them to overhaul the heating system. I can't fault them and would strongly recommend, they don't oversell, they are fairly priced, tidy in their work and get jobs complete on time. Steve and his team are just nice guys to deal with too, which is important on bigger jobs when they can be in your house for days! I wouldn't consider using another plumber.

We use Sines for our annual boiler check and have always been satisfied with their work. Recently we had a leak on the heating system on a Sunday and Sines responded very quickly, identified the problem and arrange for the necessary repair work to be carried out first thing on the Monday. It was also recommended that the wiring to the system controls be checked. Today Martin and Simon attended site and confirmed the system had been poorly wired, and carried out a rewire as necessary, including new controls for both the heating and hot water. They were quick and efficient and did a superb job. They also explain the controls and set the required times. As a retired Building Surveyor I would have absolutely no hesitation in recommending this company.

Just had some excellent work carried out by Sines of Knaphill. A very friendly and skilled team who kept us informed at every stage. In our view a five star company whom I would thoroughly recommend.

Our central heating didn’t come on in the morning so I called Sines on the recommendation of a neighbour and their customer service was absolutely outstanding. They called me back right away (out of hours) to make sure it wasn’t an emergency, and then pulled out all the stops to get someone round to fix the problem so we wouldn’t be left in freezing cold that night with our young daughter. They were prompt, friendly, helpful, with excellent communication. I really cannot recommend them enough.

I’m disappointed to have to leave this feedback, as I have used Sines previously multiple times, and have always been very satisfied with the quality of workmanship of their jobs. However, their customer service appears to have gone downhill as of late. I tried to book a boiler service with them. Whilst they initially came back with a price list of different options promptly, they then went quiet when I asked questions about which would be suitable. A few weeks later, I chased by phone and had lengthy and bizarre conversation with Sarah, who seemed to claim my account details with them were locked and they couldn’t book anything at this stage. She also suggested that I research whether my boiler manufacturer allowed service by non-accredited engineer - you would think that the company knows which boiler manufacturers they can or cannot service. Sarah said that she would follow up and see what the issue with the account was and get back to me, and in the meantime asked me to send over details of the boiler. I did so, however to this day, several months later, I am still yet to hear anything from them. In the end I gave up and used another company who did an excellent job with no fuss. I’m at a loss to explain what happened here - if they were too busy to take on a job for me they could have just said so, and I’d have thought no less of them. Instead, I believe their behaviour is incredibly rude, and will not use them again.

Darren is very knowledgeable and cares to details. He diagnosed the issue quickly and fixed on the same day. Prompt response as always and provide very professional service to local community! I use Sines for boiler maintenance on annual basis. Highly recommended!

We had a replacement boiler, but on arrival it quickly turned into something more complex, with various other things needing dealing with. The fitter, Martyn, was nothing short of brilliant. He explained very patiently what needed doing and why. He and the team were polite and conscientious throughout and thoroughly professional. The quality of the work was outstanding, and they left everything exactly as they found it. Martyn very reassuringly went through all the required safety checks with me at the end. Cannot recommend highly enough.

I had a replacement boiler with associated gas supply change - it wasnt the most straightforward job but your team made it very easy for me. The job was carried out with efficiency and the service by Shaun was faultless. I really appreciate your great service and would highly recommend you. Thanks