Sines Plumbing & Heating

Sines have just finished installing a new heating system for me. This is the fourth house I have owned that I have used them to overhaul the heating system. I can't fault them and would strongly recommend, they don't oversell, they are fairly priced, tidy in their work and get jobs complete on time. Steve and his team are just nice guys to deal with too, which is important on bigger jobs when they can be in your house for days! I wouldn't consider using another plumber.

We use Sines for our annual boiler check and have always been satisfied with their work. Recently we had a leak on the heating system on a Sunday and Sines responded very quickly, identified the problem and arrange for the necessary repair work to be carried out first thing on the Monday. It was also recommended that the wiring to the system controls be checked. Today Martin and Simon attended site and confirmed the system had been poorly wired, and carried out a rewire as necessary, including new controls for both the heating and hot water. They were quick and efficient and did a superb job. They also explain the controls and set the required times. As a retired Building Surveyor I would have absolutely no hesitation in recommending this company.

Just had some excellent work carried out by Sines of Knaphill. A very friendly and skilled team who kept us informed at every stage. In our view a five star company whom I would thoroughly recommend.

Our central heating didn’t come on in the morning so I called Sines on the recommendation of a neighbour and their customer service was absolutely outstanding. They called me back right away (out of hours) to make sure it wasn’t an emergency, and then pulled out all the stops to get someone round to fix the problem so we wouldn’t be left in freezing cold that night with our young daughter. They were prompt, friendly, helpful, with excellent communication. I really cannot recommend them enough.

I’m disappointed to have to leave this feedback, as I have used Sines previously multiple times, and have always been very satisfied with the quality of workmanship of their jobs. However, their customer service appears to have gone downhill as of late. I tried to book a boiler service with them. Whilst they initially came back with a price list of different options promptly, they then went quiet when I asked questions about which would be suitable. A few weeks later, I chased by phone and had lengthy and bizarre conversation with Sarah, who seemed to claim my account details with them were locked and they couldn’t book anything at this stage. She also suggested that I research whether my boiler manufacturer allowed service by non-accredited engineer - you would think that the company knows which boiler manufacturers they can or cannot service. Sarah said that she would follow up and see what the issue with the account was and get back to me, and in the meantime asked me to send over details of the boiler. I did so, however to this day, several months later, I am still yet to hear anything from them. In the end I gave up and used another company who did an excellent job with no fuss. I’m at a loss to explain what happened here - if they were too busy to take on a job for me they could have just said so, and I’d have thought no less of them. Instead, I believe their behaviour is incredibly rude, and will not use them again.

Darren is very knowledgeable and cares to details. He diagnosed the issue quickly and fixed on the same day. Prompt response as always and provide very professional service to local community! I use Sines for boiler maintenance on annual basis. Highly recommended!

We had a replacement boiler, but on arrival it quickly turned into something more complex, with various other things needing dealing with. The fitter, Martyn, was nothing short of brilliant. He explained very patiently what needed doing and why. He and the team were polite and conscientious throughout and thoroughly professional. The quality of the work was outstanding, and they left everything exactly as they found it. Martyn very reassuringly went through all the required safety checks with me at the end. Cannot recommend highly enough.

I had a replacement boiler with associated gas supply change - it wasnt the most straightforward job but your team made it very easy for me. The job was carried out with efficiency and the service by Shaun was faultless. I really appreciate your great service and would highly recommend you. Thanks

Sines were beyond amazing! Steve saved my family and I from a potentially lethal gas leak. It was a very scary situation but we were safe in Steve’s hands. We had some previous work done that wasn’t up to standard, Steve and his team did an amazing job fixing all of the errors. I cannot sing their praises enough. Their care, attention to detail and workmanship is impeccable. They don’t cut corners but make sure everything is perfect before they leave a job. Steve and Co we cannot thank you enough! Highly recommended.

My friend recommended Sines company to me. Sarah provided outstanding customer service with good communication before and after the work is done. Steve provided detailed assessment with valuable advice of how to improve the energy efficiency. Sean and his team replaced my gas boiler and all radiators with power flush within 2 days. They are very efficient and detail to attention. Highly recommended and reliable!

Despite being very busy, Sines were able to quickly respond to diagnose and then resolve our fairly catastrophic boiler issues. The service was fantastic throughout, starting with the ladies in the office through to the guys who came to do the installation. Martin and Henry were brilliantly efficient, continually checking in to make sure we were happy with what they were doing, explaining everything, and the reasoning behind the work they recommended. Regular visits from Steve to check progress, and he was thankfully on hand to fix a last minute near-disaster (which was NOT of their making). All in all I genuinely couldn't have wished for better service and a better outcome. Oh, and I think they left the house cleaner than it was when they started! Thank you to all at Sines!

Good experience from start to finish. Steve Sines came promptly to our aid when our old boiler was failing, giving us the latest advice and information about relevant gas regulations and providing a full written quote for a new (and relocated) boiler. Then Martyn & Henry were on site every day on time and were very good at explaining the works being undertaken, giving us clear information and options. They were polite and friendly throughout and left us everyday having cleaned up thoroughly any area they were working in. We are very pleased with the works and the installation.

I cannot recommend this company enough, it's the best company I have ever traded with so far and I wasn't complaining before. Anyway, some facts. The system proposed to me was very good quality so they did not cut the cost for a better deal. I suggested some changes, had a few questions and I never felt that I am trouble maker or anything of that sort, actually opposite meaning that I felt that it is ok to ask and ok to make changes. The job was done great, the house was clean (probably better than before the work), and the system works perfectly. I am very happy that I chose Sines to do this project.

Steve's team were excellent. We needed our old warm air heating system replaced with a Worcester Bosch combi boiler. All staff were extremely good, kept us informed throughout the installation. Were very tidy at the end of each day & even managed to complete the work a day quicker than expected. Martin, Nathan & Lloyd, the installers, were excellent whilst Sarah in the office kept us updated of progress from initial quote through to completion. Will certainly be having our annual service with Sines. Highly recommended.

We contacted Sines plumbing after moving to a property requiring a new boiler. Steve had completed a boiler upgrade at our previous house and we had been very impressed. We were so glad we chose Steve and Sines plumbing again. They are without a doubt the best professional tradespeople I have encountered. Steve was brilliant when coming to quote and explained everything in a friendly, easy to understand manner. The quote was comprehensive and reasonably priced. Martin and Nathan who came to do all the works were both extremely polite, respectful and professional. They were evidently very knowledgeable and any potential problems were tackled speedily and skilfully. They cleaned up beautifully after each day and I was kept informed at each step of the process. Jayne and Sarah in the office were also brilliant and any queries I had over email or phone were dealt with promptly and politely. I could not recommend this company more highly and have already recommended them to a number of people. I shall definitely be using them again in the future for future jobs. Thank you to the team.

Steve and the others at Sines Plumbing are among some of the best professional trades I've ever dealt with. Steve came to quote and was careful to quote really well and worked closely with our builder to make sure we had the best possible system. We were looking at a total re-plumb, with a new boiler, new pipes, new tanks and new pumps. We bought our house about a year ago and it had been rented for nearly 20 years, so everything was on its last legs. Steve understood what we wanted and he and his guys Brandon and Martin were extremely thorough, polite, tidy and helpful. Given the time of year (over the Christmas period) they also put in some really tough hours in a freezing cold empty house. Whenever I met Steve and his team they were extremely polite, helpful and professional. I wouldn't hesitate to work with Sines Plumbing again and I will be using them for all the follow-up servicing and any other big work we have coming in the future.

I used this company to replace my boiler a few years ago and have continued to use them to service my boiler. They are always on time, always reliable, always leave everything tidy. They are also very knowledgeable. I would highly recommend this company and have in fact recommended them to other people who have used them and been equally as delighted as I am

A challenging and sometimes trying job which the team met head on. They diligently set about their work with the upmost professionalism and consideration. The passion for the work is evident and he accepts nothing but the best from his polite and respectful team. It is very rare to find someone who takes such pride in their work - someone who simply refuses to settle for "that will do". The result of which, of course, is a job very well done. One must not forget the team supporting Steve and his front-line team - the correspondence before, during and after the job is prompt, courteous and informative.

We cannot recommended Steve and his team highly enough, the professionalism Steve has shown through the whole process has been first class. Our boiler needed to be replaced which meant a move from the ground floor into the loft which is not easy, Steve and team throughout out the whole process where informative and careful with all aspects of the work Everything was carried out as per the quote and completed on time. Very tidy and professional and would recommend them for all your boiler work.

My 80 year old mother ended up with a broken boiler over Christmas (Friday 28th Dec). I rang Sines at 9am expecting an answerphone. Instead I got Jane who got Steve round asap to sort it out. He diagnosed the problem and fixed the boiler there and then; from call to fix it took 90 minutes. I'm very impressed with the fast and efficient service provided. I have no hesitation in recommending Sines and will be using them for all my plumbing and heating needs from now on. Mr. Sil Surrey

I have known Steve since August 2010 when he was recommended to me to have a new boiler fitted. The work was carried out within no time at all, no mess and the least amount of disruption to my household. The one thing that sticks out in my mind was, the attention to detail when setting up the boiler and how particular he was to get the settings absolutely perfect. Since my boiler was fitted, Steve and his crew have fitted several boilers to people I have recommended to him, all have been more than satisfied with the work. The good thing is, Steve has instilled all his high standards into his engineers and it is plain to see how polite and respectful they all are. I would have no hesitation in recommending Sines Plumbing and Heating to anybody, his prices are very fair and unlike some firms in the same business, he does not find work and stitch you up.

You never appreciate how important your boiler is until it starts to mess around. Our poor old thing had been unreliable at best and when it became more and more intermittent we got a few quotes. Its a huge financial commitment so we wanted to shop around and go with the best. Sines quote came in somewhere in the middle but they just felt right. Steve had the patience of a saint while we faffed about with what we wanted. We had the immersion heater working but it was a bit cold at the time. Before we had even committed to them they turned up with some fan heaters so we could warm the place up a bit. That was a really nice touch. They stuck to the agreed schedule and the team were tidy, professional and very friendly. We went with the 'hi-tec' NEST controller (our previous boiler had cave paintings on it as did the clock it relied on). Steve and the team showed us how to use it and have helped us learn what it can do and are on the end of the phone/email if we have needed them. Cant recommend them highly enough.

Having obtained four quotes for a replacement boiler installation I chose Sines as I had been impressed by the explanation of the work required and the quote was competitive. Once the order was placed I was able to agree the start date and this was stuck to. The team were all very tidy and professional, and kept me informed throughout the work, which wad completed to programme. I was very pleased with the work and have no hesitation in recommending Sines. It was good to use a local company as the owner was able to visit regularly to check on progress.

Steve Sines and his fantastic team went above and beyond when they took on the job of re-plumbing our entire house. Steve provided an incredibly fair and competitive quote, which included using the highest quality products (Worcester boiler, nest thermostats etc). We have an old house that threw up a few issues, which Steve and his team navigated with no complaints or attempts to push up the original quote. I can't recommend them highly enough for any job, big or small.

We received very quick and efficient service. We were given different options and advice on which would best suit our needs and budget. The engineer was very polite, arrived on time and was extremely professional.

We can highly recommend Sines Plumbing and Heating. We needed replacement central heating control valves, followed by a replacement part and service for the boiler. Mr Sines and his team are all so helpful and pleasant, and carried out the work to a very high standard. Overall an excellent experience and we shall be using Sines for all our future plumbing and heating needs.

Our boiler was 25yrs old - it was time to replace it before it packed up. We asked Sines for a quote and advice on our heating/ water systems as we were aware the radiators needed a power flush. Steve came round very soon after our request. We were very happy with the information and advice given, because our preferences were understood and there was no pressure to have anything else. The quote was received swiftly and was laid out clearly, with accompanying information about Worcester boilers. The cost of the work was very reasonable. The Sines staff were friendly and informative. They arrived and left when expected. They worked hard and always cleaned up after themselves. We were made aware in advance if there would be a period of time when certain appliances could not be used. We are very happy with our Worcester Greenstar boiler, new programmer and replacement immersion tank. The system was flushed and the first annual service is free.

We contacted three Which? Trusted Traders and worked with Steve Sines to complete the first phase of our loft conversion by installing a new boiler system. We needed advice on replacing or updating the boiler for the whole house whilst leaving as much space as possible in our small existing space for the rest of the loft conversion. He was brilliant from the off advising, making recommendations and scoping the project by personally being onsite when it mattered. He also responded out of hours when we least expected it providing us with answers and saving us waiting time to plan other work streams or the loft. We were confident that whole project costing was covered and understood and a reliable estimate of time to completion was given and executed. Of the 3 quotes we received all were detailed and clear however we chose Steve because of his interest and attention to detail as well as his help in organizing the other aspects of our loft project. Some other minor alterations to our house were included at no extra cost and we paid exactly what was quoted in the first instant. I have no hesitation to strongly recommend Steve and team

Sines fitted a replacement boiler for us and we have used them regularly for boiler services since. Highly recommended.

We had our heating boiler flue re-sited and the boiler serviced by Steve Sines and were very pleased with the plumbers courtesy, workmanship, and tidiness. For next years boiler servicing, and any Gas Safe work that we may need, Steve will be the plumber we will call.

We had a new boiler and two radiators fitted by this company. I cannot recommend them highly enough, all of the team were polite, courteous and professional. They were very clean and tidy, always cleaning up at the end of each day. The work was completed to an excellent standard and I would certainly have no hesitation in recommending them to anyone.