Steve was recommended to me by a good friend and she in turn had received a recommendation from her neighbours, (which is always a good sign, I think.) He was the only roofer that we asked for an estimate who grasped that there were several elements that needed to be addressed if we were going to effectively deal with what has been an ongoing problem. The gully, the enclosing wall and the window facia and the tiled area on either side of the windows. His diagnosis was correct and there was defective work and unsuitable materials used by a previous tradesman that needed to be remedied. I am confident that he has got to the bottom of that particular issue, and have asked him back to replace a flat roof that could also be contributing to the problem and certainly was ready to be replaced. Steve turned up when he said he would, for both the estimate and the work. He was extremely helpful, communicating clearly what the issues were and seemed to be very thorough. His charges were exactly as he estimated, although he needed to provide some extra materials as the soakers were missing from the tiled area and he hadn't budgeted for this. Of course we need some torrential rain to be sure that the problem has been completely resolved, but I am confident once we have replaced the flat roof we should be home and dry.