Endorsed by Which?

Smart Heating Edinburgh Ltd

5.0

66 Reviews

Opening Hours
Today - 08:00–18:00
  • Monday 08:00–18:00
  • Tuesday 08:00–18:00
  • Wednesday 08:00–18:00
  • Thursday 08:00–18:00
  • Friday 08:00–18:00
  • Saturday - Closed
  • Sunday - Closed

About

Smart Heating Edinburgh provides installation and maintenance services for boilers, central heating systems and domestic gas appliances.

As Gold Worcester-Bosch Accredited Installers we will work with you to design a system using the latest and most efficient boilers on the market, we are fully versed in the latest Smart Technologies and heating controls.

The business is operated by 2 highly skilled engineers with over 30 years combined experience in the industry.

We are very happy to offer the following services:

Gas boiler installations
Central heating installations
Heating system upgrades and maintainance
Smart Controls
Powerflushing and system filters
Gas Cooker and hob installations
Landlord Certificates

Our aim is to provide customers with a professional and high quality service from inquiry, to quotation, to installation. We welcome the challenge of unusual and complex properties and heating systems.

We will give you a fixed price quotation for the work you ask us to undertake.

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Radiators and central heating
    • Underfloor heating
    • Power flushing
    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

  • Smart Homes

    • Automated Heating

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
66 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Careful and thorough job
Customer Service
Quality
Value
David and Mark responded very promptly to a request for help when our boiler stopped working, and got it going again. We discussed that the time had come for a replacement of the now very old and inefficient boiler, and agreed to go ahead with this, and associated works. Throughout the job they arrived when expected, worked hard and communicated very well, both in person and by phone or text messages. The job was quite a big one and we now have a new boiler and a Tado controller for heating and hot water, and 18 Tado thermostatic radiator valves, all of this installed carefully and neatly, and with explanations of what why and how it was to be done. The system is working brilliantly, and we are loving the control and flexibility it has brought to a fairly large house. We would thoroughly recommend them and will do so to anyone who asks.
Customer in Edinburgh Posted on 08/06/2024 , work completed 07/06/2024
Excellent Service
Customer Service
Quality
Value
We had our old boiler replaced and a full system conversion and I would not hesitate to recommend David and Mark. They were courteous and professional throughout and were happy to explain everything and answer all our questions. They were pragmatic and didn't over-sell. We particularly appreciated their flexibility in fitting us in at short notice. Many thanks again!
Customer in Edinburgh Posted on 15/03/2024 , work completed 11/03/2024
Great Job
Customer Service
Quality
Value
I just had David & Mark change out a central heating boiler. As the replacement boiler was a combi there were a certain amount changes required to the piping system under our carpet / floor boards and hardboard sheets which had to be removed and replaced. By the time they left everything was perfectly relaid and the piping to the boiler was exceptional with regard to neatness and the art of pipe installation. They turned up on time, completed the work scope within their time estimation, explained the system, helped set up the hive on my phone and completed all paper work with regard to gas and boiler certification within 2 hours of leaving the site. They are both great guys to get on with and know what they are talking about with regard to systems and problem solving. I highly recommend them if you are thinking of getting work done - wish I had found them earlier.
Customer in Edinburgh Posted on 10/01/2024 , work completed 10/01/2024
Excellent work. Recommend 100%
Customer Service
Quality
Value
Clear advice and explanation of options. outline of work, price and estimate of work duration given in a quote. Very pleasant & friendly workmen. Very tidy & careful with our furniture etc. The new boiler and all the pipework etc installed without any problems. Old boiler removed. The system was explained to us & the paperwork was sent including the guarantee. Annual service arranged. Excellent business
Customer in East Lothian Council Posted on 02/11/2023 , work completed 01/11/2023
Replacement Gas Boiler
Customer Service
Quality
Value
When our 30 year old gas boiler finally failed we looked through local Which Trusted Traders to find someone to fit a replacement (our old house would not be suitable for a heat pump without inordinate cost). We asked three traders to quote and all were competitive. However we found David of Smart Heating, Edinburgh, to be particularly pragmatic, technically aware and sensitive to our needs (including the peculiarities of a slightly quirky house). David and Mark have just completed the replacement and were extremely conscientious, neat and tidy and very capable. Their quote was a fixed price and done within the planned time. We are very pleased with the work done and confident that, should there be any issues, David or Mark will resolve them. We would definitely recommend Smart Heating.
Customer in Midlothian Posted on 19/07/2023 , work completed 19/07/2023
Full central heating system
Customer Service
Quality
Value
Smart Heating installed a full new central heating system in my tenement flat. They did a great job, completed on time, with minimal mess and disruption. They kept in touch with me about all the details and I’m really pleased with the result. I’d definitely recommend them.
Customer in Edinburgh Posted on 28/06/2023 , work completed 26/06/2023
Excellent service
Customer Service
Quality
Value
When our ageing boiler failed for the second time this winter, with a baby and a toddler in the house, David fitted us in the next working day for an estimate for a replacement. We appreciated the way he spoke with us, being sympathetic but also clearly setting our expectations about what timescales might be possible. Two days later he'd sourced our chosen boiler and came to fit it. The work was all done neatly, he left things tidy and everything was explained clearly to us. David and Mark will definitely be getting our ongoing business!
Customer in Edinburgh Posted on 01/03/2023 , work completed 25/01/2023
Highly recommend
Customer Service
Quality
Value
David and Mark installed a new boiler, thermostat and thermostatic valves to our radiators. They were friendly and professional, gave really clear advice, and talked us through how everything worked. The new boiler works brilliantly, and the work was completed on time and everything left very neat and tidy. Highly recommend!
Customer in Edinburgh Posted on 13/01/2023 , work completed 06/01/2023
Gas boiler breakdown
Customer Service
Quality
Value
David couldn’t have been more helpful and informative when he arrived after my boiler packed in over the coldest weekend this year. He was highly recommended by a friend. David was friendly, knowledgeable, submitting his estimate in writing the same day and was able to return 24 hours later to replace the boiler. I was so grateful for his prompt attendance. He left my flat as he found it taking away everything. I would highly recommend David and Mark his electrician to anyone reading this.
Barbara in Edinburgh Posted on 14/12/2022 , work completed 13/12/2022
Superbly helpful
Customer Service
Quality
Value
We had major problems with our central heating boiler some time after fitting a “Hive” control system. Our regular, excellent, plumber was totally defeated despite his best efforts. Smart heating were excellent they came, got their head round the problem and fixed it. They were a pleasure to have in the house too. The superb “Hive” control is back working again. As a “Which” member I can totally recommend them.
Customer in Edinburgh Posted on 28/10/2022 , work completed 28/10/2022
New Boiler and Pipework
Customer Service
Quality
Value
We were having problems with our boiler and some of the radiator pipework. We spoke to two companies but gained little clarity. However Smart Heating Edinburgh were different and from the initial telephone call with David some ideas were put forward and a home visit arranged. Various options explored and merits of each discussed and it was agreed to replace the boiler and some of the pipework. A detailed fixed price quote was given and accepted. The agreed work was undertaken over two days by David and Mark at the previously agreed price. As work was carried out we were kept informed of progress. Throughout this whole process it was possible to ask questions and advice and explanations were readily given. There was minimal disruption and work was carried out in a safe, tidy manner clearing up as work progressed. When finished the new boiler controls were explained and gas safety certificate issued. All in all glad we chose Smart Heating Edinburgh and would recommend to others.
Customer in Edinburgh Posted on 28/10/2022 , work completed 27/10/2022
Quick clean and thorough
Customer Service
Quality
Value
I had Smart Heating do a job for me - three jobs really, change a radiator, service a boiler, and sort out a jammed mains valve. Two people attended, and both worked quickly and cleanly, answered any questions I had, did a thorough job, and were very respectful It's the second time I've used them and both time the experience has been the same.
Customer in Edinburgh Posted on 12/10/2022 , work completed 10/10/2022
Excellent Service
Customer Service
Quality
Value
We recently moved house and got Smart Heating to install our new boiler. We had used Smart Heating for our previous home and had no doubts about getting them back. David and Mark provide an excellent service, one that is second to none. They were prompt and professional from the initial meeting right through to the install. After the boiler was installed they cleaned up and stayed to talk through how it worked and answered all of our questions. If you need a new boiler, get Smart Heating. You won't be disappointed.
Customer in West Lothian Posted on 08/07/2022 , work completed 06/07/2022
Gold Standard Experience
Customer Service
Quality
Value
Smart Heating had carried out an earlier small piece of work for us very satisfactorily so had no hesitation in contacting the company when our elderly boiler and heating system began to cause trouble. David and Mark responded quickly surveyed the system talked us through our options and then provided a written quote outlining in detail the work to which we had agreed. This included the installation of a new boiler and unvented cylinder the removal of an old hot water cylinder and shower pumps together with a power flush and simplification of the existing pipe layout. They arrived promptly on the chosen date and completed the project within the promised three days and budget. We are very happy with our new system which has worked from day one without any problems. They are professional quiet clean tidy pleasant and efficient workers. Like previous reviewers have absolutely no hesitation in recommending them on the basis of our experience.
Customer in Edinburgh Posted on 26/06/2022 , work completed 15/06/2022
Great service!
Customer Service
Quality
Value
David and Mark installed two large vertical radiators in our sitting room. All completed within timescale and budget (fixed price quotation). These guys are good listeners and have a very ‘can-do’ attitude, meaning that they work round any problems that arise without complaint. High quality workmanship and thorough cleaning up afterwards. Probably the best service experience I have had so far (aged 70!) with sensible prices as well. TBH I cannot recommend these guys highly enough.
Customer in Edinburgh Posted on 24/06/2022 , work completed 23/06/2022
First class Job
Customer Service
Quality
Value
David and Mark are the best professionals I have ever had doing work in my house. Their skills, cleanliness, time-keeping and efficiency were most impressive but most of all they perfectly fulfilled all their pre-job promises and at a reasonable price. I have no hesitation in recommending them wholeheartedly and without a qualm.
Customer in Edinburgh Posted on 27/05/2022 , work completed 25/05/2022
Very Satisfied Customer
Customer Service
Quality
Value
When British Gas Homecare failed to deliver again weeks after the initial fault was reported, we were advised to contact Smart Heating. What a contrast: ONE phone call, ONE email and the solution was in capable hands. David turned up at the agreed time, addressed the anticipated peculiarities our property threw up and installed the new boiler without any delay. He gave clear, concise instructions about operating the controls and left us with heating and hot water again. Have no hesitation in recommending them to others and would certainly use their services again ourselves.
Customer in Edinburgh Posted on 01/04/2022 , work completed 01/04/2022
New Boiler install
Customer Service
Quality
Value
Mark and David from Smart Heating Edinburgh installed a new Worcester-Bosch boiler for us on the 12th January 2022. We found them to provide a professional, friendly service all the way through from the initial quote for the work and during the boiler installation. They answered all our questions, provided advice and gave instruction on the new boiler and the Hive wireless thermostat. Communication with them was very straightforward (email and follow up with a phone call where required) and they were quick to respond. We're really happy with the new boiler and would heartily recommend Smart Heating Edinburgh to anyone looking to employ the services of a heating engineer.
Customer in Edinburgh Posted on 16/02/2022 , work completed 12/01/2022
Highly Recommend.
Customer Service
Quality
Value
We highly recommend Smart Heating. They replaced our old boiler and we are very pleased with the work. They dealt with some unexpected issues during the installation very calmly, nothing was a problem to them and they kept us informed about the progress of the work. Smart Heating are professional, helpful and friendly. We will use them again.
Jimmy and Janette in Edinburgh Posted on 06/02/2022 , work completed 26/01/2022
Great Service
Customer Service
Quality
Value
We have just had Mark and David replace our old-style boiler for a combi boiler and relocate the boiler to another part of the house Nothing was too much bother to these guys as they carried out the work with great efficency and tidiness with everything being explained to us as they progressed We are very pleased with the job they have done for us and would have no hesitation in highly recommending Smart Heating to anyone
Customer in Edinburgh Posted on 21/01/2022 , work completed 20/01/2022
Great service, absolutely recommend.
Customer Service
Quality
Value
Dave and Mark were great—came over within an hour of requesting a quote after our boiler quit on us and talked us through various options (including the option to not go with their service and check to see if the issue was covered under warranty by the manufacturer). On the day of the install they arrived right on time, were communicative and friendly, and wrapped everything up the same afternoon. We'll be using them again for future upgrades and services and definitely recommend Smart Heating Edinburgh.
Customer in Edinburgh Posted on 21/01/2022 , work completed 20/01/2022
Personal, professional and responsive - excellent!
Customer Service
Quality
Value
Gas boiler central heating system developed faults, Christmas Eve! By Boxing day the heating system had broken down. British Gas were unable to get an engineer out and Worcester Bosch recommended a number of accredited engineers. I read some reviews here on Which? and called Smart Heating Edinburgh Ltd. David took the call and couldn't have been nicer or more understanding. He took some details, asked for photos to complete pre-visit assessment and picked up parts on his way to his first job of the day (28/December - a public holiday!). He phoned before heading out to us, when he arrived he was fully prepared. The job was completed within an hour and left us with working heating. A totally professional job. Excellent!
Customer in East Lothian Council Posted on 28/12/2021 , work completed 28/12/2021
Excellent Attitude & Service
Customer Service
Quality
Value
I can’t recommend Smart Heating Edinburgh enough, they fitted Nest thermostats to our old boiler a few years ago and I called them again when our boiler needed replaced. We had a bit of a complex job as our old boiler was so old that we couldn’t put the new one in the same place (because of regulations). They spent ages at our property deciding the best way to install the new one, and considering all the options. I felt reassured that we were getting the best solution. They also identified a water pressure issue we’ve had for over 15 years, other plumbers got round it by installing pumps and other work arounds, but these guys did a proper investigation, found the issue and resolved it. The worked fast, and left the place very tidy. I will definitely use them in the future.
Customer in Edinburgh Posted on 23/12/2021 , work completed 22/12/2021
Smart Heating - the smart choice!
Customer Service
Quality
Value
I've used Smart Heating over the past 6 years for various jobs - annual boiler service, combi-boiler repair, and a gas cooker installation. Mark and David are brilliant - responsive, reliable and always provide clear communication and advice. Very reasonable rates as well. They are my go-to recommendation for anyone needing a gas or heating engineer in Edinburgh.
Customer in Edinburgh Posted on 26/10/2021 , work completed 26/10/2021
Smart Heating always Impress
Customer Service
Quality
Value
It was time to upgrade our 20 year old radiators, some of which were leaking, so gave Smart Heating a call to provide a quote for us. We have dealt with them for a few years now, they replaced a Baxi Bermuda back boiler for a new Worcester boiler and have serviced this yearly for us. As we were really impressed with the professionalism and friendliness of both David and Mark we had no hesitation in asking them to quote for us. Once again we have not been disappointed. The changeover was smooth, clean on time and within budget. I highly recommend Smart Heating.
Customer in Edinburgh Posted on 14/10/2021 , work completed 11/10/2021
Highly recommend Smart Heating Edinburgh.
Customer Service
Quality
Value
We initially used Smart Heating a few years ago to replace our boiler. Due to the great job they did we have used them to do other jobs e.g. replace radiators etc. Mark and David are excellent, punctual and efficient. Would highly recommend them.
Customer in Edinburgh Posted on 28/09/2021 , work completed 23/09/2021
Radiating happiness
Customer Service
Quality
Value
Absolutely delighted with our 9 new radiators, new boiler and newly installed full central heating system! Mark and David have done such a great job - winning the battle against the debris under the floorboards left by Victorian building techniques! We were very happy with their advice on which radiators and boiler to choose and were impressed with the level of communication and customer service throughout the job. We would be more than happy to use Smart Heating in the future and to recommend them.
Customer in Edinburgh Posted on 07/08/2021 , work completed 06/08/2021
Tidy and efficient work
Customer Service
Quality
Value
Following a leak in our hot water tank, we arranged for a few different companies to come and replace our old boiler and system with a new combi boiler. David arrived to give the quote at the time arranged, and provided the quote to us the same day. This was one of the more competitive quotes, but what gave me most confidence was the fact that he dug around under our kitchen units to fully understand the pipework we had so that he could give a firm fixed quote for the work. The other quotations hadn't done this, and noted that there could be extra costs if more pipework was needed. David and Mark arrived a few days later on schedule to do the work. It was anticipated to take two days, but they were able to start half a day earlier than anticipated, so were done in a day and a half. The work was really neatly done which is always a good sign of quality work. Whilst here they also did a couple of other jobs for us, such as plumbing an outside tap and fixing some values on radiators and a sink. We're now left with a new combi boiler, Hive smart control, and a nice neat installation. We'll certainly be getting them back next year for the annual service. Thanks!
Stuart in Edinburgh Posted on 18/04/2021 , work completed 01/04/2021
Like being saved from drowning!
Customer Service
Quality
Value
It was the perfect storm: overnight, the coldest in decades, and my CH boiler goes rogue. A nightmare - and worse: it's Friday, with the prospect of a freezing weekend ahead. An architect friend warmly recommended Smart Heating. They were brilliant from the start: responding immediately, asking sensible questions, clarifying the situation after I sent some pictures they requested, and offering an ETA within an hour so. And then turning up exactly when they promised (all fully Covid-compliant, of course). David and Mark quickly identified the problem (to do with freezing rather than the actual boiler), and sorted it out within 30 minutes. Thoroughly professional, helpfully explanatory about the issues, and a pleasure to deal with. I wholeheartedly recommend them for anything to do with heating issues. I felt like someone rescued at sea by the Lifeboatmen!
Customer in Edinburgh Posted on 12/02/2021 , work completed 12/02/2021
Delighted
Customer Service
Quality
Value
To me this was the perfect service. A no pressure well priced quote followed up by a smooth, efficient installation completed in one day. I would recommend Smart Heating to anyone.
Customer in Edinburgh Posted on 02/02/2021 , work completed 26/01/2021
Absolutely delighted
Customer Service
Quality
Value
Smart Heating Edinburgh Limited was recommended to us by a member of my family. We received our quote from Mark for a new central heating system in our home in Currie. Mark and his partner arrived on time on the start date and got to work right away. The engineers were very professional, courteous, polite and clean and tidy. The work was carried out to the highest standard and both myself and my husband are delighted with our new boiler and heating system. We have no hesitation in recommending Smart Heating Edinburgh Ltd.
Customer in Edinburgh Posted on 18/01/2021 , work completed 13/01/2021
Great work done very efficiently!
Customer Service
Quality
Value
Mark and David did a great job on a really short timescale for us. They were polite, friendly, professional and knowledgeable. We had our boiler replaced and a Nest thermostat added, the price was great value, better than other quotes we’d had and the work was perfect. They really went the extra mile to make sure we were happy! Wouldn’t hesitate to recommend and would happily have them come and do work for us again!
Customer in West Lothian Posted on 01/12/2020 , work completed 28/10/2020
Great advice and installation
Customer Service
Quality
Value
The advice on product and set-up for smart heating was really useful. The installation was quick and efficient. Overall, very good service.
Customer in Edinburgh Posted on 04/11/2020 , work completed 27/10/2020
Terrific job
Customer Service
Quality
Value
We are so pleased with the combi boiler instillation that Smart Heating has done for us. Very competent and efficient. It took just a day for the instillation, including replacing some of our old narrow-gauge gas piping under the floorboards, plus a few hours the next day to flush the system and tidy things up, with everything left clean, neat and checked. They were really clear, communicative and friendly throughout. We would not hesitate to use Smart Heating again, and recommend them with full confidence. A company you can trust to do a terrific job.
Customer in Edinburgh Posted on 23/10/2020 , work completed 23/10/2020
Heating System Installation
Customer Service
Quality
Value
Mark & David were the perfect team to carry out the replacement of my very old boiler and radiators. From the outset they instilled confidence with their efficient work and helpful explanation of every stage of the process. Their aftercare service was also good and I have no hesitation in highly recommending them.
Customer in Edinburgh Posted on 20/09/2020 , work completed 03/09/2020
Good Replacement Boiler Install
Customer Service
Quality
Value
Replaced our old "failing" Boiler. Efficient timely work even during the Coronavirus Lockdown and carried out with good regard to Social distancing requirements.
Customer in Edinburgh Posted on 27/05/2020 , work completed 26/05/2020
Quick response to an emergency
Customer Service
Quality
Value
My elderly boiler broke down, again. Having had Smart Heating recommended to me by a colleague, I asked them to help. Despite the coronavirus lockdown, Mark came round, and persuaded me (without difficulty) that, given the difficulty of sourcing spare parts at this time, the best solution would be a new boiler. He sent me an estimate that same day, and three days later he and David were back to complete the installation, all in one day. I am very pleased with the service provided, and shall not hesitate to use Smart Heating again.
Customer in Edinburgh Posted on 30/04/2020 , work completed 23/04/2020
Amazing work done quickly
Customer Service
Quality
Value
Would highly recommend Mark & David. The work they carried out was to a high standard and completed very efficiently. New boiler and new radiators installed quickly and on time, many thanks again.
Customer in Edinburgh Posted on 21/03/2020 , work completed 20/03/2020
Replacement of old boiler for a new one.
Customer Service
Quality
Value
This is the third time I have used David and Mark over the past 3 years. They came and fitted a MagnaClean device alongside my old boiler, excellent results from that, they then fitted a new central heating system to my daughter's flat three floors up and finally carried out fitting a new boiler and dealt with renewing pipes and giving my system a service using the MagnaClean device in my own home yesterday. They are efficient, professional, courteous and very tidy and wouldn't hesitate recommending them to friends and family and last but not least, they explained all about the paperwork and safety checks. Money well spent, thanks guys.
Customer in Edinburgh Posted on 04/03/2020 , work completed 03/03/2020
Efficient, thorough and professional.
Customer Service
Quality
Value
David and Mark are professional, efficient and thorough. They quickly installed a Worcester-Bosch boiler at a fair price (I got quotes from several companies). They also accommodated my request to install a Nest thermostat rather than the Hive model. Moreover, I believe all my questions were answered honestly and with consideration. I would strongly recommend Smart Heating to anyone who needs to replace their boiler.
Customer in Edinburgh Posted on 16/12/2019 , work completed 16/12/2019
Boiler & pipework replacement
Customer Service
Quality
Value
David & Mark did an excellent job for us. This involved replacing an unreliable Keston boiler with a Worcester-Bosch 40kw 8000 Life Boiler and upgrading existing pipework. The work was done efficiently & with minimum disruption. Although some additional work was required to ensure the 10 year manufacturer parts & labour guarantee was effective this was done quickly & at minimum cost & inconvenience to ourselves. We would not hesitate to recommend David & Mark.
Customer in Edinburgh Posted on 17/10/2019 , work completed 12/08/2019
Replacing boiler
Customer Service
Quality
Value
Central Heating boiler replacement. All work was done according to the details in the quote. Mark also installed a new HIVE system and flushed the radiators. Mark arrived on time. The work was completed to a very high standard. Mark ensured the place was cleared after the installation. I would not hesitate to recommend this excellent company to anyone. I will be using this company for my annual boiler service in the future.
Customer in Edinburgh Posted on 01/10/2019 , work completed 06/08/2019
Smart Heating
Customer Service
Quality
Value
Smart Heating recently renewed my Central Heating boiler . They also flushed out my radiators and installed a Hive system. David and Mark are extremely talented and experienced engineers.They produced a detailed quote and completed the work according to plan.They arrived on time,having called to say they were on their way,were polite,tidy and hard working. The work was completed efficiently and they took time to explain the system and reassure me that I could get in touch if I needed any further help. I would not hesitate to recommend this excellent company to anyone.
Customer in Edinburgh Posted on 29/08/2019 , work completed 27/08/2019
Excellent workmanship
Customer Service
Quality
Value
David and Mark gave an excellent service replacing and relocating a boiler. They were professional in all aspects of their work from the original quote to carrying out the work and finishing on time. They we’re exceptionally tidy, clearing up as they went along. They spent time explaining what they were doing, how the system worked and ensuring the work was to our specifications. We would definitely recommend them and wouldn’t hesitate in using them again.
Customer in Edinburgh Posted on 20/08/2019 , work completed 20/08/2019
Friendly, efficient and did a great job, I would 100% recommend Mark and David
Customer Service
Quality
Value
Mark and David fitted a new boiler and new column radiators in my tenement flat. They always arrived on time, were friendly, made sure to explain things (e.g., when a new radiator pipe couldn't be fitted exactly where we had discussed due to a hidden hearth, and how to work the Hive app), completed the job on time and left everything clean and tidy when they finished. Really pleased with the work and I would highly recommend them.
Customer in Edinburgh Posted on 26/07/2019 , work completed 10/07/2019
I'd recommend David and Mark unreservedly - great work!
Customer Service
Quality
Value
Our ancient boiler finally gave up the ghost and needed replacing urgently. David and Mark gave us a fixed quote, arrived exactly when they said they would, and finished the job exactly on time. They were both friendly and courteous at all times, worked unobtrusively and didn't leave any mess at all. David explained our replacement options thoroughly beforehand, making sure we got exactly what we wanted but didn't sign up for anything that was unnecessary, and the new heating controls (via an app on our phones) were thoroughly and clearly explained by Mark. In summary they did an excellent job and I could not fault them in any way. Thoroughly recommended!! PS Please ensure you have teabags in your house - a couple of cups of tea is the very least they deserve :-)
Customer in Edinburgh Posted on 19/07/2019 , work completed 18/07/2019
A professional company
Customer Service
Quality
Value
Mark & David recently replaced an existing boiler in our flat. They arrived at the stated time for both the initial survey & the actual installation. They were happy to take the time to answer any queries which we had. Their quotation (which also arrived when stated) was concise & easy to follow yet covered all aspects of the work, unlike some of other the quotations we received. During the execution of work they were as unobtrusive as possible & very tidy. Throughout, Mark & David were professional, courteous & hard working. I would have no hesitation in recommending them.
Customer in Edinburgh Posted on 14/07/2019 , work completed 04/07/2019
A very professional company
Customer Service
Quality
Value
Smart Heating installed a new boiler in our house. We found Mark and David to be friendly,promptand efficient , tidy workers and very professional. We were particularly impressed that our invoice was actually less than their estimate as there was a part that did not require replacement. We would not hesitate to recommend them to anyone considering a new boiler. Our home seems very much warmer now.
Customer in Edinburgh Posted on 08/05/2019 , work completed 08/05/2019
A dream team!
Customer Service
Quality
Value
Turned up on time for initial meeting, sent quote when they said they would and started promptly and just got the job done. Absolutely delighted with the work David and Mark done. Would highly recommend them to anyone.
Customer in Edinburgh Posted on 04/02/2019 , work completed 28/11/2018
Excellent job from start to finish
Customer Service
Quality
Value
Mark and David turned up on time and did a great job within the time specified. They were careful in all they had to lift up, move or reinstate and took the trouble to clean up and leave us with water every night during the installation of a new boiler. They were friendly and unobtrusive while working in our house. We could not have asked for better.
Customer in Edinburgh Posted on 16/12/2018 , work completed 14/11/2018
Friendly, efficient and tidy job!
Customer Service
Quality
Value
Mark and David were recommended to me by a friend at work. I needed all my radiators and old pipework replaced and they quoted a good price and were happy to talk me through the job so I understood everything that would be done. Also put my mind at ease that the rest of my system was fine rather than try to upsell a full boiler swap as others had done. They came across as very honest and knowledgeable. On the day of install, they arrived promptly and I left them to it. Returned from work to a clean and tidy house and you'd hardly know they had been there. Would highly recommend these lads. Professional, but relaxed and good quality of work.
GaryKEdin Posted on 31/10/2018 , work completed 31/10/2018
Installation of new boiler, pipework and radiator
Customer Service
Quality
Value
Excellent service from two very knowledgeable and skillful engineers. Within two days of contacting the company David and Mark had visited my property and provided me with a fixed price quote. The replacement of my old boiler and pipework and the installation of a new radiator wasn’t straightforward but David and Mark found the optimum solution saving me time and money. Courteous and friendly they carried the work out over two days and at the end of each day left the rooms clean and tidy. Very pleased with their workmanship and I would highly recommend them.
Ian B Posted on 28/10/2018 , work completed 28/10/2018
Mark & David are a great team
Customer Service
Quality
Value
Smart Heating Edinburgh removed the boiler and radiators, replaced them and added modern controls. They supplied a quotation, not an estimate and that was what we paid. They arrived when they said they would, carried out the work in a calm and professional manner and were very tidy. We are very pleased with their work and would be delighted to recommend Smart Heating Edinburgh.
Lesley Grieve Posted on 25/10/2018 , work completed 25/10/2018
Good, competitive and friendly.
Customer Service
Quality
Value
David and Mark installed a new boiler to replace our old one. Their quotation was very competitive, they arrived on time, and carried out the work in an organised manner, with very little fuss or disturbance. They were cheerful, clean and tidy, and gave us helpful information for the future. We would be happy to use them again for other work.
Scott Posted on 19/10/2018 , work completed 19/10/2018
Exemplary service
Customer Service
Quality
Value
Smart Heating Edinburgh supplied and fitted a new boiler and smart thermostat for our home. Our experience with Mark and David was excellent. From a prompt and helpful response to our request for a quote, to a polite, professional installation delivered on time and on budget, Mark and David were great. Work was done with minimal disruption as no mess. We got a full explanation on how our boiler works and full set up of the new smart thermostat too. Aftersales was also spot on when we had some questions about boiler operation. Would definitely recommend Mark and David to anyone looking for friendly efficient boiler replacement.
Craig W Posted on 27/09/2018 , work completed 27/09/2018
Excellent gas boiler replacement service.
Customer Service
Quality
Value
Mark was very prompt to visit my home, and gave great no nonsense advice on fitting a new combi boiler to replace my broken down vintage unit. Work was carried out by Mark and David neatly and efficiently, with in the agreed time slot. Mark explained clearly and concisely how to operate the boiler and Hive smart thermostat on completion of installation. All work completed to a very high standard, and at very competitive fixed price quote.
Iain leith Posted on 18/09/2018 , work completed 18/09/2018
Excellent Service
Customer Service
Quality
Value
The job was to install a new boiler and central heating system to replace the old storage tanks and storage heaters. It was not the easiest of jobs as my floors are concrete, with restricted space underneath, but David and Mark are great problem solvers. They are efficient, knowledgeable and very hard working, and it was a pleasure to deal with them. They gave me a fixed price for the job and stuck to it. They were also flexible when it came to fitting in with other trades working in the house. I will certainly call on their skills again, and highly recommend them.
Susan Ross Posted on 20/07/2018 , work completed 20/07/2018
Excellent service
Customer Service
Quality
Value
David and mark installed a whole new heating system to replace old storage heaters, gave good advice regarding water pressure in shower,type of boiler recommended and most suitable positions for radiators.very efficient ,friendly and hard working, would definitely recommend to our friends for efficiency and price.
Donnie M Posted on 08/05/2018 , work completed 08/05/2018
Knights in Shining Armour
Customer Service
Quality
Value
It is easy peasy to find engineers to install a new boiler or do a big job but almost impossible to find someone to come and fix problems on an existing one. Smart Heating have done that and I'm forever grateful. They popped in at short notice to evaluate a mini crisis and returned to fix it exactly when they said they would. Fantastic.
Which? Trusted Traders Consumer Posted on 01/05/2018 , work completed 01/05/2018
Highly recommended
Customer Service
Quality
Value
I spent a considerable amount of time researching the Edinburgh contractors before I engaged Smart Heating Edinburgh Ltd which paid dividends on the day. The installation was first class and being a gold accredited installer the boiler has a ten-year Worcester guarantee. Only teething issues concerned fitting the slightly larger boiler into the existing cupboard housing which will require some joinery alterations for access to the filter and controls but this has nothing to do with the quality of the work on the day and can be expected when upgrading old appliances with modern equivalents.
Paul12 Posted on 20/03/2018 , work completed 20/03/2018
Good supplier - plan to use again
Customer Service
Quality
Value
I was looking for a central heating boiler to replace an ageing model. The company replied promptly, visited and established our needs before making a recommendation. The company is run by David and Mark who both came to install the boiler. They were efficient, pleasant to deal with, and demonstrated their commitment to providing good customer service. I will be getting them back for future servicing, and would not hesitate to instruct them again.
Ian Murphy Posted on 11/01/2018 , work completed 11/01/2018
Recommendation for Smart Heating's boiler installation
Customer Service
Quality
Value
After my existing boiler developed serious loss of pressure I asked Smart Heating to install a Worcester boiler as soon as possible. Although busy with other work, they took note of the urgency and managed to find a way to fit my job into their schedule. All the work was done professionally and thoroughly and the new system is performing well. The engineers arrived on time, were friendly, efficient and hard-working. After completing the job, their instruction on how to use the system was thorough and very helpful. The bill was exactly as per their fixed price quotation. I would recommend this company.
Reviewer Posted on 01/12/2017 , work completed 01/12/2017
High quality service at a fair price
Customer Service
Quality
Value
Smart Heating were doing work for us as a subcontractor for RHJ Contracts (i.e. we did not initially engage them ourselves to do the work). This work involved plumbing in an additional bathroom in the basement. Their work was exceptionally neat and they also gave good advice with regard to water pressure on our new shower. We also engaged them ourselves for relocating the boiler to a different floor of the house. Again, the work was very neat and they kept to their reasonable quote. Their advice was also honest - we asked about upgrading our hot water system, which they made clear was not necessary. However, to avoid the need for future work, we decided to go ahead with replacing our hot water system with a pressurised one. Once again, they gave us a fair quote for the work which they kept to. So overall we had some fairly extensive plumbing/heating jobs and in all cases their communication was good, their advice was trustworthy and helpful, the quality of their finish was very neat and they kept to their quotes. My husband is a former member of Which and we have used the trusted trader service in the past - the service offered by Smart Heating is definitely comparable with the quality of service we have received from other Which trusted traders and they are deserving of a place on the list.
Which? Trusted Traders Consumer Posted on 20/09/2017 , work completed 20/09/2017
good job
Customer Service
Quality
Value
new gas combi boiler fitted quick , efficient ,professional and easy to deal with.
Which? Trusted Traders Consumer Posted on 18/09/2017 , work completed 18/09/2017
Strongly recommended for plumbing and heating work - Edinburgh
Customer Service
Quality
Value
Installed heating system and shower room. They gave very good advice, were highly skilled, very personable and trustworthy.
Which? Trusted Traders Consumer Posted on 21/06/2017 , work completed 21/06/2017
Highly Recommend Smart Heating
Customer Service
Quality
Value
Full gas central heating system installed. From the beginning I was impressed by David, received clear options of systems that could be installed, clear quote, work was done over several months as we were also renovating our entire new house. David and Mark were professional, knowledgable and I felt I could trust they would install the system to a high standard
Which? Trusted Traders Consumer Posted on 20/05/2017 , work completed 20/05/2017