Our boiler broke down during the recent extremely cold spell and we were left in a very stressful situation with two young kids and a grumpy dog. Thankfully, Snug & Chill came to the rescue. From the moment we reached out, they were responsive, professional, and genuinely empathetic to our urgent need for heat making themselves immediately available despite other jobs they had on. Snug & Chill went above and beyond to replace our boiler quickly, staying late into the night to ensure we had our heating up and running as quickly as possible. Their expertise was evident, and they explained everything clearly, so we felt confident in their work. Despite the challenging conditions and time pressures, they maintained a friendly and positive attitude throughout. In the days that followed, Snug & Chill were in touch to check on some teething issues that we had. It’s rare to find someone as reliable and dedicated as Snug & Chill and we’re incredibly grateful for their help. If you’re looking for a plumber who truly cares about their customers and delivers exceptional service, I can’t recommend them highly enough!