Solar Gateway Ltd

We're thoroughly impressed with Solar Gateway's solar panel installation at our property. Mark and his team delivered a top-notch service from start to finish. Their professionalism was evident in every aspect, from the initial quote through to the system's ongoing performance. Mark kept us informed throughout the entire process, ensuring we understood each step. The installation itself was efficient and clean, with the team showing great care for our property. We were particularly pleased with their handling of the DNO notification, MCS certificate, and Building Regulations Compliance Certificate, taking the hassle out of the process for us. A year on, and the system has been generating even more electricity than predicted, making it an even better investment than we anticipated. We wholeheartedly recommend Solar Gateway to anyone considering solar panels.

Mark conducted a site review and initially recommended an 18 panel system with 2 batteries that more than met current requirements. After reviewing the costs (very competitive) we then opted for a 5kW inverter and 4 batteries (12.6kW) to meet potential future demand patterns, but also to take full advantage of off peak overnight charging in the winter. The installation was completed in a day (over a fibreglass roof) and the results were/are amazing. I appreciate that Mark cannot take credit for the weather, but we are seeing up to 6.5kW of generation, so much so we charge the car up during the day, run the washing machine, dishwasher and tumble dryer instead of during off peak times and we are still exporting c25% at the moment. Who knew that the sun was so strong in Northumberland! Obviously the figures will be different in the winter, but we have battery storage to see us through the dark days. I have absolutely no hesitation in recommending Mark and his team. Quality team, quality products and very keen pricing (and of course excellent guarantees).

Quotes are of varying quality! SG was approached for a quote and came out as mid priced. What made SG standout was the interaction with Mark, the physical survey and the report generated prior to purchase. All questions were answered and the quote was comprehensive not just 15x 430w panels, 3.6kw inverter, 9.6kw batteries and bird proofing but a full report based on the panels orientation, roof slope and assessment of expected solar generation for my location based on the system quoted against my historic electric bills. He conducted an assessment of ground works, 10x panels house and 5x on a separate garage and took into account my concern about aesthetics such as slate roof tiles and control boxes. So the panels are all black, the batteries and inverter panel mounted in the garage and control boxes fitted in the standard electric box, so no house penetration. Scaffolding went up 3 days before installation then Mark and team arrived. The complete install including laying a cable (soft dig) between garage and house was done in a day! The MCS certificate, DNO notice and the Building Regulations Compliance Certificate arrived shortly afterwards, this made the process of switching to a new energy supplier simple. Now 3 months later I have not had to pay any electrical bills and have surplus to export. I highly recommend going with Solar Gateway and even if its just getting the free survey and report based on your requirements it gives you a good comprehensive starting point.

From the quotation date to the completion date everything was handled in a timely and professional manner. The tradesmen involved and the quality of the was first class and the subsequent performance of the installation has more than exceeded expectations. I have been happy to recommend Solar Gateway to both friends and neighbours.

With the surge in energy prices i thought i'd better get some contol of my future electrical supply costs. Read up on solar energy & read the reviews of installers from various sources. Contacted several companies for quotes & Solar Gateway stood out from the others - price & specification for the installation was very competitive. They started work at 8am 3 weeks later and were finished by 1pm leaving a neat & tidy jobsite. (installed & commissioned 10 panels, inverter, 2 batteries and wiring). 4 months later everything works fine & the performance has been as expected. Can't recommend Mark & the team highly enough

Mark was very helpful and was able to show us how much panels would expect to generate and estimated pay back time upfront. Installation was quick and the installers were very careful. We had a small problem with settings on the batteries that Mark was able to resolve quickly. Solar panels are generating as expected and wish we’d got them sooner. Mark very helpful throughout.

I have had 8 panels fitted on the roof and 8 on the garage, together with batteries and iboost connected to the immersion heater. The work was all neat, tidy and completed on time. All paperwork necessary for exporting electricity was received correctly. I am very pleased I decided to use Solar Gateway for my installation and would recommend Mark and his team.

We had quotes from 3 local companies but from the very first contact Mark from SG was the most knowledgeable and professional. He provided a competitive and comprehensive quote, no jargon, just facts and he was happy to answer our (numerous) questions. We felt confident that SG was the company for us. Following our discussions and Mark's recommendations we opted for 18 panels and 2 batteries. They were installed in just a few hours, the installation team were on time, friendly and courteous and left no mess. Mark was on site and he made sure we were happy with the equipment and he also talked us through downloading the app and how to use it. The app itself is great and allows us to monitor usage/generation to ensure we get the best out of the system. Mark has dealt with any follow up questions/queries promptly. A year after installation we are delighted with the system and pleased to say it is performing better than we expected with our electricity bills slashed. We would not hesitate to recommend Mark and his team at Solar Gateway

From initial contact through to completion of the work, Mark and his company provided excellent service. The discussions on our requirements, detailed quotation and scheduling of work were in depth and prompt. The installation was carried out ahead of time and the workmanship was first class. Mark kept in touch to ensure everything was working correctly and assisted us in dealing with our supplier in the transition.

I contacted Solar Gateway plus other highly rated local installers for a solar+battery installation quote (we wanted to use a local company). Mark called me within 24hrs of my email to discuss our needs and arrange a site visit (some companies did not even respond). The site visit took place within seven days (Mark arriving promptly) and the competitive quote and associated detailed report arrived within 24hrs of the site visit. The lead time between excepting the quote and the installation itself was surprisingly short. The installation was completed in half a day and in a very courteous, tidy and efficient manner by the whole team, with Mark himself hoovering up before taking me through the installation and how to use the associated App. Mark was always very pleasant and answered all our questions very openly/honestly and he furnished us with lots of extra information that helped us better understand such systems (advantages and limitations). Post installation questions were also promptly answered and both Mark and Alison kept us regularly updated until we were in receipt of all the paperwork for both the installation and SEG payments. Six months in and the equipment has been faultless, while the system App is far more useful than our smart meter! Mark and his team are a credit to the industry and I am more than happy to recommend Solar Gateway Ltd to others.

Excellent service throughout survey, fitting and after care of solar panels. I used Which Trusted Traders to find a firm to fit the panels. Solar Gateway is local to my region and have been delighted with the whole process. The costs were competitive (also based on the report in Which), I received all the necessary information in good time, and importantly Solar Gateway have been very responsive to my queries. I have already recommended Solar Gateway to several of my friends.

Mark and the team arrived promptly today and installed additional batteries to the system they installed last year. The service was exceptional and a real personal service. Nothing is too much trouble for theses guys. A pleasure to deal with.

Mark arrived and we discussed my requirements, he listened carefully and then offered alternatives, which made absolute sense, so we agreed on that system. At every stage we were kept informed, the scaffolding arrived Tuesday 3/5/23 and Mark and his Team arrived on Wednesday morning as agreed to complete the Install. Jamie the electrician was superb and offered alternative wiring routes, which were brilliant. Scott fitting the Panels did a excellent job, all were fitted and then the whole system, including the Iboost was powered. My 16 panels / Hybrid invertor / 6.4kw Battery storage / Iboost were installed and working, at around 3.30pm on Wed it was producing over 5KW and charging the batteries. The App was installed and I can now monitor the PV system. All this work was done professionally, with care and attention to detail and they cleaned away any rubbish etc. A superb service from Mark and his Team, my wife and I have no hesitation in recommending this Company.

An excellent business to deal with. A real personal touch and easy communications throughout. Mark from solar gateway came to give me a quote. Explained the solar panels, the batteries and how we could heat our hot water through an iboost system. Then showed us an app you get on your phone to monitor the electricity you are using, your battery levels and what you feed back into the grid to get reimbursed. All great products. I had several quotes in the Northumberland area and this was cheapest by a considerable amount. Installation was arranged for a day in December which on the day had to be rearranged due to high winds. The new date was arranged for the following week. Installation was quick and smooth everything installed in one day. Wires which need to be taken from the loft to the fuse box were hidden by the electrician behind walls and wardrobes. A very neat and clean job. The system has now been running for three months and we are very pleased with it. We have a south west facing roof and are pleased with what we produce. Yesterday in April we produced 32kwh. After what my family used during the day (4 people at home all day) we spent 3p and will be reimbursed £2.13. All in all very pleased with solar gateway and the products installed. Will and have recommended family and friends.

Mark and the team added panels to my current system as-well as upgrading the inverter and added a new battery to the system. Overall a great outcome. Quote was on the button, with swift execution. I would recommend Solar Gateway to others, and have no doubt they will deliver on every job. They are also just a phone call away if needed. Overall a great job, great experience, and would have no doubt to engage again and recommend.

From the beginning, the quote, which was better than we expected was excellent. The installation to the completion the work was first class.. I have passed on recommendations to friends and others who were looking for quotes from solar panel suppliers who have also gone with Solar gateway and have stated they are more than happy with their installations too.. Superb, A1 company..

The installation of Solar PV and battery backup is not something entered into lightly. It was important to select a reliable, trustworthy local Company able to provide an Insurance backed service and being a Which recommended Trusted trader provided further reassurance. Solar Gateway installed a 15 panel 5.77kw PV system with battery storage which has worked incredibly well. From the outset, Mark was professional in his approach, turned up when promised and delivered within agreed timescales and at the agreed cost. We had intended to purchase additional battery storage, Mark however advised us to monitor usage/capacity over the first year rather than spend additional monies unnecessarily which we thought was very honest of him. My follow up questions have been answered expeditiously and with a personalised approach. We have now made a number of referrals to this Company and had no hesitation in doing so.

Solar Gateway was recommended by a friend. A survey and discussion of the Solar power system and siting the roof panels , inverter and batteries was done initially and a second visit was made at our request as we had issues with the likely route of the wiring (we have an extension so the loft is not uniform across the length of the house). We were then provided with the calculations of anticipated output of solar energy based on our roof’s orientation to the sun , and based on our previous electricity consumption, how long it would take to recoup our investment in the system. This was all before we committed to the work or paid a deposit. On the day the electrician and roofer worked efficiently to complete the main fit on the day. It was a difficult fit due to the pitch of our roof and the type of tiles. Also the panels were fitted to our detached garage and house roofs making it a more complex fit. All issues were dealt with effectively. The system was up and running by the end of the day. Everything was done to the originally agreed price which was very competitive. The work has been done to a very high standard. We were advised on how to make the most of generated power and battery use. The Project Manager, Mark rang the next day, as he had been monitoring the system’s function, to ensure we were happy with everything. We highly recommend this company.

We can highly recommend Solar Gateway Ltd, they are reliable, professional and their customer care is outstanding. We were very well informed throughout, and the process was seamless. Mark went above and beyond. He and his team did a neat and tidy job, very well done.

A very helpful company Solar Gateway came highly recommended and they did not disappoint. Mark carried out a survey at my house and recommended a system with batteries. I had little knowledge of how solar works and everything was explained to me clearly giving me the confidence to proceed. The installation was carried out quickly and efficiently. They were very tidy and removed all rubbish. I have an app on my phone which shows the system working. It shows me how much electricity the panels are producing and when the batteries are charged. When energy is being exported to the grid, I know then to use my larger electrical items like the washing machine. This system is saving me money and I am also more aware about managing my electric use. Thank you Solar Gateway.

I found this company through a google search and was pleased to see that they were a Which? Trusted Trader. Mark called out to see me soon after my initial enquiry. I was very impressed with his knowledge, honesty and price. He explained everything very clearly, and happily answered further questions later. The system was fitted by his team of three including himself. They were very professional and tidy. It was installed and working within a few hours. The app that's linked to the inverter is great, and perfect to show friends how the system is working. His aftercare is great too. I bought a system with eighteen panels and a four point eight kw battery. It's possible to run several things in the house, during a power cut, from the battery, which is fantastic. I generally opt for the boiler, router, light and tv. I have recommended Mark to many friends. They have all been impressed with his technical knowledge and fair price. He's not in the business to sell you something if it's not going to be of any benefit, unlike many of the rogues out there. I'm happy to recommend Mark to everyone wanting a good, efficient system, installed well and at a fair price.

15 solar panels across two roofs with battery and solar boost (water heating). I contacted a number of traders. One gave a quote for the wrong roof using Google maps. Another did not visit. Another was difficult to contact. Mark of Solar Gateway visited twice was easily contactable by phone answering all my questions. Work completed in one day. A mistake was made and rectified within a couple of days. I am very pleased with the performance of the system. It is as predicted.

We were advised about the system and size suitable for our house. The quote was clear and questions answered. The work done at each stage was efficient and tidy with good explanations of what was being done. I would be happy to recommend this company to anyway looking to install a solar panel system.

Great service, solar panels installed on day one and electrics the next day. Solar Gateway handled all the paperwork and clearly explained the system. Very tidy job with great care over the aesthetics of the installation. Good vale and very pleased with results. Would not hesitate to recommend.

I had solar panels installed with batteries and a water heater for the excess electricity produced. The whole system has worked brilliantly. The installation was quick and with no mess. Everyone involved was very professional and explained everything that was being done at each stage. They even fixed an existing fault in the fusebox which surfaced after the installation but which was in no way caused by it, and didn't charge me for the extra work even though it involved a separate visit a couple of months later. I'm really happy I chose Solar Gateway for the work and would highly recommend them. I would definitely go straight to them for any further work I might do in the future. I have also had the benefit of the summer months to know that we were really happy with the job.

Excellent communication skills with the company representative all the way from survey to quotation to installation. The installation team were very professional and efficient. Very happy with all the work Solar Gateway did for us on this domestic solar power installation.

My installation was done within 4 hrs of the men starting. Everyone abided by health and safety regulations and the team went about their business in a professional and competent manner. There was no damage caused by the installation and the men left the house tidy and cleared away all debris. First class service.

Mark at Solar Gateway was very helpful in helping me get to a PV and battery design that was right for my house. This was done over the phone across a number of weeks and involved Mark answering a number of both installation and technical questions. Mark was very clear in what information he needed from me in order for him to plan and prepare correctly for the install and on the day Mark and his team arrived on time and completed the install over 2 days - scaffolding was required hence the additional day. His team were professional and polite and the Inverter and Battery were installed in my garage exactly where I wanted them to be. The installers were also very clean and tidy too! It’s now over a month since the install the system is working perfectly. Mark linked me up with his hardware supplier so I could get some support regarding building a software interface to the inverter. All in all I am very happy with not only the pre-sales work with Mark but also the installation too. I would be happy to recommend Solar Gateway to other potential customers.

It started to go wrong the day after the install when the system was exporting the energy rather than using the battery - I chased for several day and was told they couldn't see why it was doing this so would have to send an engineer the next week. He didn't show up and there was no communication. So they tried again after another week. When he was an hour late I phoned and left a message to make sure he was coming and hadn't had an accident. After another 30 minutes I left a another message and an email. 2 hours late he showed up and I asked for some compensation for the system not working and being messed about but all they would offer was £100, and I accepted only if they fixed the system and had showed me proof it was working perfectly, otherwise I wanted it out and a full refund. It took an hour of changing and re-seating components, and re-routing cables to stop the strange signals the engineer was getting. After a few days I contacted the operations manager at Solar Gateway and asked where the £100 was, but they claimed they only said that because I refused to give the engineer access otherwise, and there was nothing wrong with the system nor had there ever been; he was unable to explain the hour of work... A month later on they are still unable to provide proof the system is working perfectly.. nor have they paid the £100 promised and now I'm considering legal action.

Solar Gateway provided an excellent service from the initial quotation to the installation of our solar panels. Mark was very helpful in organising the work around our awkward schedule. The team who came to carry out the installation were professional and courteous. We are very pleased with the panels and are very happy to recommend Solar Gateway.

More than happy with the service from Solar Gateway, from start to finish. Getting a quotation (and having it explained) was easy, and the installation was arranged and then carried out quickly and without fuss. No cleaning up to do, which is always a bonus ! The only problem came with the app for viewing energy use (though I think that was more to do with my broadband), but they wouldn't leave until it was resolved. Very happy with the service, and wouldn't hesitate to recommend them.

Solar Gateway quoted, supplied and installed a great system on my house and handled a few difficulties with access for scaffolding without ant issues. Highly recommend Solar Gateway and Solar power generation.

Good standard of work throughout and a good attitude whilst installing 13 solar panels and a substantial battery pack. Arrived at the appointed time with a roofer (not just a solar panel fitter and much better as a consequence) and an electrician who knew his way around green energy systems (many don't). Have already recommended their services to my mother!