Solarframe Direct Limited

We were having most of the windows in our house changed so it was really important we went with the right company. After having several quotes we decided to go ahead with Solar Frame and we were not disappointed with our choice. The salesperson visited the house (on an evening) and took the time to go through everything with us, gave the best advice and reassured us of the quality of the products. When it came to fitting John and Steve both did an excellent job. They talked me through the fitting of each window to make sure I was happy and every window was fitted to a high standard during the three days they were here. I would definitely recommend Solar Frame!

Fiona was very professional kept me informed when fitters would arrive and how long they would take. She Emailed and telephoned on a regular basis. Scott and Dale fitted the roof. They were punctual and their work was quality. they were friendly and polite and also left the area clean and tidy. The electrician and plasterers work was quality.

we would like to thank first of all Steve,who came and told us all about solarframe and showed us the quality of the windows that they make .we were very impressed by them . in the next couple of weeks we got a call from Fiona our co-ordinator with a date to install them the lads Andy and Karl came and started on the wednesday got 5 of the windows in that day cleaned up after themselves nice !! didnt expect that. in the next 2 days would they had finished the job ,they never stopped ( well they did for a cuppa ) lol they liked their tea but didnt string it out .we would recomend this firm to anyone

Contracted Solarframe to replace the frames and install a new solid roof on my existing conservatory. Very happy with the finished article but very disappointed with the organizing of the work. Where it should have been maybe five days work the job in total took five weeks. I had a number of last minute cancelled arrangements for work by the coordinator as the workmen had been sent on different jobs and were unable to attend. With two days without windows and three week wait for the correct doors the organization was not what I would have expected.

Just had windows and a new conservatory roof fitted by Solarframe Sarah binns and her fitting team were excellent the quality of product and finish is first class 5* off us

My old conservatory, formerly an ice-box in cold weather or an oven on sunny days, and suffering from a leaky roof, has been totally transformed into a delightful room for all seasons and all weather conditions. I was impressed by the high standards of the company and its products, right from the moment that the initial survey was done, and I am pleased to report that the finished build quality and appearance is highly satisfactory, both inside and out. I have nothing but praise for the office staff who kept me fully informed of dates and times, and for the fitting team, who worked tirelessly and with great dedication. They are all a credit to the company. I want to record my special appreciation of the many extra hours that fitters Mick and Martin spent working round a design issue, related to the unusual configuration of the box gutter, which impeded the construction of the roof structure. They also suggested a slightly modified junction between the vaulted ceiling and the window tops (a pelmet trim on the two outward-facing sides of the conservatory, instead of a sloping junction between the ceiling and the window frames) to match the pelmets on the other two sides which had box gutters. This allowed me to fix suspended blinds uniformly all the way round, underneath the pelmet boards, and the end result is extremely pleasing to the eye.

Very satisfied with all aspects of work. Workmen arrived on time and worked extremely hard and were very unobtrusive. Quality of work is first class and the clearing up afterwards was much appreciated.

Positives first. Our new extension, which cost £14000+ was very well built by excellent fitters and after painting the ceiling and walls it now looks good However, although we were assured both in the showroom and in our living room that very little light would be lost we're now left with a permanently gloomy main living room which will require lighting throughout the day. I spoke with the company who eventually put me onto the sales director, who disputed everything I had to say, accusing me of being a liar, stupid, then in effect a thief because I was withholding the final small payment until my grievance was heard. Now paid just to put an end to this trauma. Not a pleasant experience which I will never repeat. A pity as all the other staff were very friendly and helpful. Workmanship great, communication dreadful. They will of course deny everything, use your own judgement

Very pleased with the service and quality of units/replacement roof system and doors. A large job for us replacing all existing windows and doors and a new solid roof on the conservatory (from polycarbonate). Although there were some unforeseen challenges with delivery of materials etc , excellent communications throughout with Kat meant it was all completed to high quality and standard I had hoped for from the outset. Great fitters - Dave/Leigh. Would recommend.

This is the service you get for £23,640 Conservatory windows and doors replacing and a Solid Tiled Roof 1.Came to fit but had forgot to make the Roof Frame. 2.Electrician never turned up no one contacted us then when he did he hadn't the correct fittings. 3.There was a gap in the door where you could see the outside letting in a freezing draft. Had to have new frame and door made 4.Solar Frame did not clean the glass on the windows, so when we did there were suction marks inside the double glazing on 2 of the large windows. We eventually got them replaced 5.This is the worst when it rained the roof where it meets the outside wall started leaking .A fitter came out put some sealant under the flashing. Then it rained again and it leaked down the inside of the wall in 7 places .Solar Frame came and fitter said that the original fitters damaged the rendering and water is seeping through. We are now waiting for him to come back. 6.On 17/6 we chased up the warranty work on the leaking roof. The representative on the phone said there were no details of our case as the person who came to look at the roof no longer worked for them. If we had not called yet again nothing would be done. Update An Engineer came around said that where the roof meets the wall was totally insufficient to prevent water ingress should have been deep cut lead flashings. This work has now still to be done. Was marked as urgent which to them is 14/7.It is now the 2/7 and rain in pouring in down inside wall.