Solitaire Plumbing and Heating Limited

Good afternoon Thank you so much for taking the time to leave such a great review, I will pass on your kind comments on to the engineer and his manager. If there is anything else we can help with, please feel free to get in contact.

Good afternoon, Thank you for taking the time to leave us a review. I'm pleased to hear you were happy with the service and the friendlesness of our staff. All of our prices are on our website https://solitairegrp.com/solitaire-plumbing-heating-pricelist/ and we do try to be as transparent as possible. You complained about our price for the inhibitor we added, we do add a charge on to some products as we have to guarantee our parts for a year, we also have huge overheads that need to be thought about. However, we do understand your complaints. We offered to reduce the price which wasn't good enough, we then offered to refund the whole price of the inhibitor and for you to purchase a bottle and give to us at your convenience to replenish our stock. Unfortunately, this was also not a good option for you. You then paid us what you felt was right, again to try to offer the best service possible we accepted and amended our invoice to reflect this. I do apologise for any inconvenience this may have caused you, but I hope anyone reading this can see that we tried our best with this customer. We wish you all the best for the future.

Good afternoon, thank you so much for taking the time to leave this review. It is much appreciated.

Hi. Thank you for taking the time to leave a review for us and I'm sorry to hear that you are not happy with our services. As explained in our email, you have not had the boiler serviced for several years previous to contacting ourselves and the boiler was in a state of disrepair and has extensive faults. We have tried to repair your boiler the most cost effective way for you by replacing the minimum amount of parts but unfortunately has another leak. We have offered to return free of charge to inspect the boiler and that offer still stands. We always try to repair rather than replace to save our customers money and we pride ourselves on our great customer services. Unfortunately, I don't know what else we could do to offer a better service other than work for free of charge for you or supply parts for your boiler that has not been looked after for several years before we attended, free of charge. Please accept our apologies for any inconvenience we may have caused, and as explained above, we are more than happy to re-attend, free of charge to inspect your boiler and as explained in our emails, I am happy to attend myself along with one of our managers to try and get this sorted for you. If we don't hear from you, we wish you the best of luck for the future and am sorry we didn't meet your expectations on this occasion.

Thank you so much for leaving such a lovely review. I will pass your comments on to our team. We really appreciate your continuous custom

Thank you so much for taking the time to leave such a lovely review and we really appreciate your custom. I'll pass on your kind comments to our engineers. Kindest regards Paul and Caroline Corrigan

Thank you so much for taking the time to leave such a lovely review and we really appreciate your custom. I'll pass on your kind comments to our engineers. Kindest regards