Solitaire Plumbing and Heating Limited

Very disappointed with their work, had a service on our oil boiler and was in my opinion not a thorough job. Also had a leak from the boiler which they ‘assured us was fixed’ but not fixed at all and is still very much leaking. Charge £350 for spare parts and the service, boiler wasn’t even turned back on after replacement parts fitted so not sure how we can be assured the leak was fixed. Also told it wasn’t their faulty if the leak they ‘fixed’ has now pushed through to a different place and would be classed as a new leak - which is rubbish, it’s still leaking from the same place & if we wanted them to come and look at this ‘new leak’ that would be an additional charge. Not using this company again.

The piping from the boiler to the central heating had become partially blocked. This was replaced and at the same time they discovered that the vent system was improperly installed by a previous owner. They rectified the problem.

This the second time I have used Solitaire to do the annual boiler service and all company employees were helpful and professional, from taking my booking to doing the work. The boiler is working better than ever. It was also very helpful to have an email stating roughly when the technician would arrive.

We called and within a few days the team were with us. The job was investigated and they went out of there way to find what the problem was. They will have to return as the. Issue require more work this has been arranged and they will be back this week to complete the job. Excellent service

Very reasonable quotation. Convenient timescale for work to be carried out. The work took three days for a single engineer. Each day an e-mail confirmed time of arrival. The engineer was excellent - efficient, tidy, patient with 'senior' questions. The work was carried out in a timely and professional manner. I was very impressed by the new copper pipework for the boiler.

Solitaire attended on Monday 23 Jan to service our boiler. Unfortunately this could not be completed as there was a small leak inside the boiler itself and it required a new gasket. As promised, this part was ordered & successfully fitted by Wednesday morning. Fabulous prompt service, knowledgeable engineers who are happy to answer any other concerns. Would definitely use again & in fact, quoting for other work here already 👌

So helpful regarding boiler broken, ordered new boiler on a Friday and fitted following Tuesday Helpful curtious and cleared up after work done Highly recommend

Good job. Some delays happened because materials from 3rd party did not arrive. Solitaire kept us fully informed and arranged alternative parts

Excellent work. Thorough, quick and tidy, didn't make the job more complicated than necessary. Office telephoned to say that, owing to an emergency callout, the engineer might be delayed. In the event, only around 15 minutes after the scheduled appointment time. Price as quoted. Scott (who was extremely courteous and helpful) gave me useful information about the boiler setting which no other engineer has mentioned in my many, many years of having boilers serviced!

Very helpful and friendly staff. We are going to use there boiler homecare cover as they did a great job for us. Nigel