South London Heating Ltd

I've had South London Heating work on my property for the last 4 years - initially for a big replacement of the heating system, and subsequently for boiler services. This year, John visited again to service the boiler and unvented cylinder. He called ahead to say he was overrunning on a job by 30 mins - no problem and more communication than many tradespeople would give! When he arrived, he got on without fuss, passed on some tips about keeping the system in tip-top shape, and within a few hours issued the service certificate by email. Booking the service via email was easy, and invoicing is all done digitally with payment by card for a seamless experience. I remember Mark from my installation, and he's built an excellent brand that I'm happy to continue using and recommend. As I start to think about pivoting my house to renewables in future, I know who I'll call, and it shows how forward thinking SLH are that they're investing in their people to be able to install systems like heat pumps and air conditioners rather than just relying on gas boilers as their cash cow - they can see the way the wind is blowing.

I've used South London Heating Ltd more than once before. They've always been fast, efficient, polite and get the job done with a minimum of fuss and a maximum of expertise, both on the engineering side and on the admin.

I'd recommend South London Heating. They fixed a boiler poblem very quickly, the engineer was friendly and professional and their customer service was helpful. The price was as quoted.

South London Heating installed my boiler a few years ago and they have been servicing it ever since. Very happy with their services so far.

Mark came to see us within 2 days of my call to the office of SL Heating & suggested a combi boiler to replace our old one & said I would receive our quote that day which we did & once we agreed to go ahead & paid our deposit our installation date was agreed for 2 days from our visit/quote date & George turned up at 8 am to start our boiler installation. He explained what he would be doing & answered any questions we had & started work & he worked hard all day to get our new boiler installed & took away all the boxes & our old boiler & kept the area clean. I would also say how nice Kerrie & Lucy have been I’d I’ve called the office at SL Beating they answer any query & are always very friendly. It has been a great experience of great customer service from start to finish & I would recommend SL Heating to family & friends.

I was told by British Gas the boiler was beyond repair. I had been expecting this for a while. I called SLH on Friday last and within half an hour, they had arranged a video walk around the installation with the tenant. I then had a quote straight away. I then had another quote shortly after with a slight variation and a slightly cheaper price. That was a first! The engineers arrived when they said and worked later than normal given the job was not as straightforward as was first thought. The tenant said they were friendly, efficient and clean working. I have managed and owned, service businesses, albeit in Telecoms. So I know what customer service is all about. Your team is a credit to your company. Well done.

After being unexpectedly cut off from our gas supply by our gas network provider, we found ourselves in a difficult spot with no gas for cooking, cleaning, or heating. South London Heating stepped in to help us navigate the frustrating process of dealing with the gas network provider, offering clear advice and guidance to us, so we could ensure the other company took responsibility for their parts of the remedial work. Once that was sorted, South London Heating quickly and professionally completed the remainder of the work needed to reconnect us. They kept us well-informed, worked efficiently, and left everything spotless when finished. We wouldn’t hesitate to use them again and highly recommend their services.

Annual boiler check. Very helpful and professional engineer. Arrived on time. Knowledgeable and gave advice about future boiler options. Considerate about respecting my home. Always a very good experience with South London Heating.

Emailed South London Heating Ltd on bank holiday Monday as hot water wasn't working. Received an email back Tuesday morning with an appointment time for today, 30th May for 3.pm. Rung by Engineer asking if he could come early as next client wanted to delay, so arrived, immediately diagnosed fault, gave me a quote for the part, then replaced the valve all in under half an hour. Engineer was very pleasant and helpful. A good service.

South London Heating replaced a gas boiler and hot water tank for a mid-sized terraced house. Really good work, completed over 2 days, exactly as per their estimate. The guys made sure we had hot water before they left on the first day. Clear communication throughout, there's always been transparency around cost of different options. When we had some small issues with radiator performance after the works had been done and paid, the firm promptly responded and came to the property twice until the issues were fixed. Would highly recommend South London Heating.

New boiler installed My previous boiler broke down and could not be fixed. This company came out promptly to quote for a new boiler, Mark honestly explained all the options, and I liked that there was no hard sell or pushy sales tactics. New boiler installed a week later on 15th April 2024 by Gus and no issues since. It was really easy dealing with this company and very easy to actually speak to a human. No annoying long winded call centres. I would definitely recommend South london heating.

I must thank the whole team at South London Heating for providing first rate Assistance throughout the ordering and installation particularly Lucy,Mark and Gus whose expertise in fitting the new boiler was beyond reproach.,leaving everything clean afterwards.

Process of notification that service was due and the booking of the appointment was done quickly and efficiently. Engineer came early after having phoned first to check if this was OK. Both boiler and radiators checked. Hassle free and met all expectations.

Today they came back for a piece of work which needed doing from the annual service. On time, tidy, quality workmanship, honest reliable. I wish all tradesman were loke them.

This was the third time I've used South London Heating, this time to replace old radiators and add a towel rail. The work needed was assessed and I received an itemised estimate and time frame which I accepted. The office staff were friendly and accommodating. The engineer arrived on time, worked really hard and the job was completed within a day. He left the rooms tidy and as he had found them and was helpful with the questions I asked. I've had no problems with the previous work they've done for me and would recommend them to anyone.

The South London team installed a new boiler, smart thermostat and 5 radiator valves for me. They did a great job and tidied up perfectly afterward. But that's not all--what stood out even more was the value (price equal or slightly than other providers) and tremendous service leading up to the work, from several different members of the team. First, several other suppliers never even responded to my request for quotes. Second, I had a lot of questions about which boiler to purchase, which they always answered promptly and clearly; and they were very flexible arranging and rearranging service dates to accommodate my tricky work schedule. Finally, they never went for a tough sell, they won my business by being knowledgeable and professional. I highly recommend them.

East to book, convenient appointment, arrived on time, excellent communication, polite staff and easy to pay - highly recommended.

The SLH engineer phoned to ask if we minded him arriving earlier than booked for a routine boiler service - of course we didn't! He was very polite, worked quickly and quietly and gave us some useful advice about our heating system. SLH email us a reminder every year, and we appreciate the service.

I found South London Heating on the approved list of engineers for Ideal Heating boilers, and was pleased to find them featured on Which? Trusted Traders as well, even more so as they had such good reviews. Our experience was just as positive as everyone else's in here. We only needed their help for an annual boiler check and everything went very smoothly. It was easy to book, easy to pay online and the engineer was very courteous and patient with all of my questions. Our condense pipe was leaking and he fixed this as part of the annual service, no extra fees, plus he made a lot of very helpful recommendations. Recommended and will definitely use them again next year.

John arrived at the time stated, a very pleasant and courteous man. I had no hot water and had assumed the problem to be with the boiler. After taking a look at the boiler John asked to look in the airing cupboard and discovered the problem there, a valve which was no longer working. He soon repaired it by replacing the small motor, one of which he had in his van. He was able to reassure me that everything now seemed fine with the system and explained what had gone wrong, showing me the old motor which had failed. I found John to be both professional and approachable both in his work and in answering fully my several questions. Any future heating or boiler problems I would be happy to trust to him. Thank you John!

Being blind, I needed to talk to someone in person about a new boiler. Mark attended our property and advised me on what my best choice would be for a blind person. This was duly installed by two of his engineers who removed the old boiler and installed the new one in just over three hours. They explained everything that they were doing and were very courteous. Left the property in a neat and tidy condition after the installation. Mark, the MD, revisited the property to see if I had any questions on operating the new boiler, ran me through all the controls and told me if I had any problems with the operating of it to contact him and he would come out and go through it again, it was all part of the service. Thoroughly professional set up and an excellent job. Would thoroughly recommend them to anybody who had heating problems.

They are professional, polite and knowledgeable. Resolved problem straight away. Came on time, explained everything. Very happy and will use them again.

I recently required a new boiler to be urgently installed in a rented property. I contacted South London Heating who were able to survey the property same day and provide two quotes and a verbal explanation of what was required. The boiler that I chose was then installed within 48-hrs which pleased my tenant. The install was completed in one day with minimal disruption and on inspection the work had been done in a very neat and tidy fashion I would have concerns with recommending South London Heating to a friend.

I have used this company for my central heating needs for the last 5 years. I am glad to see that they have survived the difficulties of the last few years and have continued to provide excellent service - meeting all expectations - on time, did the job plus the paperwork and left the place tidy.

I highly recommend South London Heating. Always efficient, courteous and trustworthy. You know your in capable hands with them. Highly recommend.