Excellent Customer Service
We had new radiators fitted throughout our Cornish home about 5 years ago by South West Heating Solutions and we've loved the convenience of being able to control the central heating from an app on our phone. I recently had an App glitch and Neil helped me solve the problem over the phone on his weekend. I knew the guys were reliable and trust worthy, but this was above and beyond the usual customer service in my view. I would highly recommend Neil and team for the brilliant service they provide.
Customer in Cornwall
Posted on 22/09/2025
, work completed 20/09/2025
Recommended
Great service
Neil, Daisy and the team were really efficient in coming out to sort an issue with one of our electric heaters. Neil was able to sort and address the problem quickly and efficiently on arrival, and all working well again. Thank you - great service!
Customer in Cornwall
Posted on 25/03/2025
(Reviewer did not use service)
Recommended
Warm at last!
We had our old gas boiler removed and replaced with a Sunamp to give us hot water. We also had all our old radiators removed and replaced with Elkatherm electric radiators. It's great that we can have each room on its own settings and schedule. The team were all lovely, kind and helpful. They talked through our requirements and listened to what we needed, so we felt comfortable to put our trust in them. Any issues that arose were dealt with thoughtfully and with care. It's so nice to have a warm house at last.
Customer in Devon
Posted on 30/04/2024
, work completed 18/04/2024
Recommended
Versatile system
Had the whole house fitted with new heaters. The installation team were great very friendly professional and hard working. Couple of extra bits needed doing to make everything safe and up to spec. This was done and they explained to us what was happening. The heaters are very versatile and easily programmed from the app. Very happy with the results and the service provided.
Customer in Cornwall
Posted on 03/04/2023
, work completed 29/03/2023
Recommended
Lovely tidy job
2 replacement & 2 new radiators fitted by Steve & Morgan . Quick, tidy and very personable . Really pleased with quality of their work as well as Neil who did The survey and Georgia in the office. Steve was VERY patient in demonstrating ( & testing me on ) the controls. Radiators haven’t come on yet but hopeful they will be better and more efficient than old storage heaters. Very responsive company & good to use West Country business.
Customer in Devon
Posted on 10/09/2022
, work completed 25/08/2022
Recommended
This is a super-helpful company
When, in midwinter, we couldn’t make our electric radiators connect to the app that controls them we faced a pretty cold night but Neil at Southwest heating Solutions came to the rescue - even though it was out of hours. He is super-knowledgable about electric heating (and a really nice guy too) and after diagnosing the fault and patiently guiding us in resetting the control system we are now cosy once again. Thank you Neil - a great job well done.
Roger in Dorset
Posted on 14/12/2021
, work completed 14/12/2021
Recommended
New radiators!
Over years of rental places, I’ve experienced no heating, rubbish night storage heaters and generally cold places! So when I got my place I knew that those electric heaters needed to go!! I’ve waited 4 months since ordering but I’m so pleased with the end result! Is it sad to be so excited over radiators? Massive thanks to South West Heating!!
Customer in Cornwall
Posted on 06/12/2021
, work completed 01/12/2021
Recommended
Repair to heater.
I rang SWT soon after 0900 on morning of 11th December, and within 2 hrs Neil had rung me from his car whilst travelling. We were unable to fix the problem as he had hoped, so Neil located the necessary part and within a further 3 hrs had effected the repair. Being as I live approximately 150 ml from Redruth I consider this to be excellent service. I was treated with friendliness on the phone and as a valued customer, nothing seemed too much trouble, would certainly recommend SWTC.
Customer in Somerset
Posted on 18/12/2020
, work completed 11/12/2020
Recommended
Fantastic Service
Moving into a lovely new house is a wonderful experience until at 4:45pm on the Friday of the move your discover the wonderful heating system doesn’t work. It transpired the Wi-Fi control box had been mistakenly thrown away by the previous occupant. I contacted SWH as they installed the system for their help, bearing in mind I am not a registered customer of theirs. By 8pm Neil has located a replacement control box called me and arranged for me to collect from an engineer on their day off at 9am on Saturday. Installed with ease after excellent instructions from Neil during a 70 minute telephone conversation with him, also on his day off. All radiators configured and a warm house less than 24 hours after the problem was identified. Technical help = excellent, customer service = excellent, satisfied customer = priceless. Thank you SWH, you have gained another satisfied customer.
Customer in Cornwall
Posted on 14/11/2020
, work completed 14/11/2020
Recommended
Professional and Excellent Work
Due to COVID 19 I have had to wait for my order to be executed and completed. It was worth the wait. The engineers arrived promptly and were very friendly and cheerful. They installed 2 heaters and took the old ones away. They worked quickly and efficiently, left no mess, vacuumed and left everything tidy. I was most impressed. I was given a “tutorial” on how to work the heaters. (Joe was very patient)! Both heaters look excellent. I am delighted with them and look forward at last to be cosy and warm. Should I need any help in the future, they would be very willing to comply. I would recommend this firm to anyone who needs new heating in their home. Thank you so much.
Wendy. Cornwall - 09 09 20.
Posted on 09/09/2020
(Reviewer did not use service)
Recommended
Great help
Jordan was brilliant on the occasions I called him for help setting up my heating. He Went through the whole process with me explaining what to do and what to change. Now I have everything set up & couldn’t be more grateful to him! He was a great help!!
Customer in Cornwall
Posted on 04/03/2020
, work completed 03/03/2020
Recommended
Great team
This is the second time I've used SWHS and would happily do so again. This home is a holiday let and the company have worked with me to install the system at a time when it causes minimum disruption to my guests, thank you. The fitting team Joe and Shaun arrived promptly and were both friendly and helpful. They were thoughtful about the impact of retro fitting the system into my home and made every effort to minimise the damage. They both were knowledgeable about the product. They took all the time needed to help explain to me how to use it when it was installed. Having had this system before I can say how useful I found the wi-fi operated radiators. Being able to control your heating from an app was great when we spent time away but wanted it warm for our arrival.
Vanessa, Cornwall
Posted on 03/09/2019
, work completed 03/09/2019
Recommended
Brilliant job.
Extremely happy I had 1 large heater in my lounge and a towel rail in the bathroom, they're both very stylish. Joe very friendly, professional and couldn't have been more helpful. The living room heater is programmable and I was shown how to do this, very impressed as to how you can set this and it's easy. This will make my heating suited to when I'm at home or out (when I will use less) makes it so much more economical than my last old night storage heaters. The bathroom heater will not only keep the room warm, but my towels too. I truly am absolutely delighted. A very happy customer and thoroughly recommend SWHS. Thank you so much.
Kim, Cornwall
Posted on 27/08/2019
, work completed 27/08/2019
Recommended
A1 job
So happy I made this decision - heat now available when & where needed. House as warm as toast & no longer is money wasted heating unnecessary areas.
Sarah, Devon
Posted on 06/08/2019
, work completed 06/08/2019
Recommended
2 efficient, friendly fitters.
Joe and Sean arrived before the official time and completed the job within 3 hours, rather than the expected 4. They worked so well as a team removing the old storage heaters, fitting the new ELKatherm heaters and clearing up as they completed one area. any queries were swiftly dealt with. The weather is currently too hot to try out the new system, but I am sure I will be feeling super cosy in the autumn. Thanks again very much
Alison, Somerset
Posted on 25/07/2019
, work completed 25/07/2019
Recommended
Excellent works.
The engineers arrived on time and were very polite and courteous. They fitted the heaters very efficiently and made sensible suggestions as to position, ducting etc and showed us how to set up the timers on the heaters with suggestions as to the best settings. The flat was left extremely clean and tidy. We would certainly recommend South West Heating.
Hilary, Devon
Posted on 16/07/2019
, work completed 16/07/2019
Recommended
Professional, hard working and very tidy.
This was the second stage of our installation. We had the upstairs done late last year. Downstairs was a bigger job as they had to remove our very old storage heaters. They worked hard to ensure the disruption was kept to a minimum and that the additional decorating (if needed) would be hassle free. There was a problem with one of the new heaters connecting to the phone app but they worked it out, replacing a part in one of the heaters. They did not leave until they were sure we were happy and everything was working. There was no mess left behind. We have already seen a drop in our energy costs from moving to these radiators. Phil.
Philip, Cornwall
Posted on 11/07/2019
, work completed 11/07/2019
Recommended
Finally warm
We live in a grade 2 listed building. We have limited heating in a large kitchen and we could not add any further radiators to your system. We had two of South West Heating's radiators fitted and we are now warm in the kitchen for the fist time. The fitting was very fast and the workers cleaned up after the work. Very happy.
Chris, Cornwall
Posted on 10/06/2019
, work completed 10/06/2019
Recommended
Terrific service throughout.
We approached South West Heating for help and advice about our current electric heating system and from the start, have been really pleased with their approach, which has been friendly, professional, and very informative throughout. They took us through options and were able to advice us on what would be best for us at this time and how we could resolve a particular problem. The great aspect about SW Heating is that they took us through the solution and issued us a clear price quote and at no time was there any pressure or hassle. They are a real pleasure to deal with and after today, we can also say that the fitting was carried out in a highly professional manner with real attention to detail. Great service throughout and would definitely use South West Heating again and recommend to others.
Alan, Cornwall
Posted on 07/05/2019
, work completed 07/05/2019
Recommended
Quick, clean and professional
Courteous and diligent salesman, talked through various options. Installation very quick, clean and tidy. All professional throughout. Radiator looks lovely and very smart.
Andrew, Cornwall
Posted on 28/03/2019
, work completed 28/03/2019
Recommended
No heavy sales patter, just knowledgeable people
We had heaters changed in our holiday property to that we could have heating when we wanted (e.g. rather than wasting energy baking during the day)! The surveying engineer was helpful and knowledgeable and unlike some firms did not pester us with heavy sales patter or irritating 'buy now or lose your discount' threats. The installers arrived on time and were clearly competent, doing a good job and clearing up after. The heaters work well, warming up quickly and making the place cosy. We added the Heating App into our order, and we love it. For a holiday property, this is brilliant - we have visited a couple of times since installation, and it is great to be able to turn the heating on before we get there. Internet of things in action! We also like the fact that this is a Cornwall based firm.
Deborah, Cornwall
Posted on 07/02/2019
, work completed 07/02/2019
Recommended
Fantastic job!
We had new radiators installed in all our bedrooms upstairs and we are extremely pleased with the results! Would highly recommend, and we will be having new radiators put in downstairs very soon!
Sue, Cornwall
Posted on 21/01/2019
, work completed 21/01/2019
Recommended
Very happy!
We have had your new electric heating installed in our rental cottage and are delighted with the system - they heating is excellent and the app is very user friendly. We can happily recommend this to anyone interested in upgrading their heating.
Philip, Devon
Posted on 14/12/2018
, work completed 14/12/2018
Recommended
Excellent installation.
Review: After using a solid fuel Rayburn, these heaters are amazing, with clean controllable heating at the tap of a screen using their app. I was impressed by the professionalism of this company - from start to finish - no hard sell, no mistakes, order arrived when promised and a friendly team of experts installed it with minimum fuss. There are no cold spots and our old cottage is warm and cosy without and stifling/dry heat that you can get with other central heating systems. The rooms with heated towel rails are also heated well and given the limited wall space, the bonus of this company's wide range of sizes/styles means that every room is measured accurately and maximises use of each viable area to best effect. This company is also competitive on price compared to Fischer who quoted 2500 pounds more for similar products. The guarantee provides peace of mind. We're not sure how much this system will cost to run, but at least we can adjust the temperatures to suit our budget.
Cherry, Cornwall
Posted on 11/12/2018
, work completed 11/12/2018
Recommended
Punctual, speedy installation.
There was a wait for the heaters to be delivered, as they're made to order, but it was well worth it. The installation team arrived at the time arranged, within three hours my old storage heaters were gone and four new heaters and a towel rail installed and working. All of the mess and packaging was cleaned up and taken away, and they took the time to make sure I understood the control app. We now have a house which is warm when we want it to be. Very impressed with the work done and the team!
Bryony, Cornwall
Posted on 10/12/2018
, work completed 10/12/2018
Recommended