Endorsed by Which?

South West Heating Solutions Ltd

4.8

160 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

If you want a simple, efficient and controllable way to heat your home, you couldn’t make a better choice.

Here at South West Heating, we’ve helped more than 3,000 homeowners across the South West to have warmth, whenever they want it – and to save money on their heating bills at the same time.

It’s no accident that we recommend ELKAtherm radiators which are A++ Rated. Months of research led us to Germany, where, for over 60 years, ELKAtherm engineers have painstakingly tested every element, by hand. Quite simply, we believe they’re the best electric radiators in the world.

And like ELKAtherm, we understand that details make all the difference.

So you’ll receive a personalised design, tailored to your lifestyle, home and insulation type – and as a Which? Trusted Trader, there’ll be no hard sell. Simply let us know when you’re ready, and we’ll install your heating in a single day, leaving no mess.

If you have any questions, however small, please do contact us.

What we do

  • Heating contractors

    • Immersion Heaters
    • Central heating systems (installation and servicing)
  • Electricians

    • Electrical installations
    • Electric Showers
    • Electrical emergency services
    • Electrical repairs
    • Electrical testing services
    • Fuse boards
    • Rewiring
  • Smart Homes

    • Home automation
  • Asbestos surveying

  • Waste Disposal

  • More Services

    • storage heaters
    • water heating
    • sun amp

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
160 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
My review
Customer Service
Quality
Value
Following our initial enquiry, our new heaters were installed early June. As these were not turned on until early October, I did not return the customer satisfaction survey. I would just like to say no how pleased we are with the heaters, and to be able to control the temperature in the individual rooms is great. So we would like to thank everyone from the office team to Shaun Reynolds and Graham Short, the fitters. But particularly Mark Britton, who on two occasions spent the better part of two hours sorting out our router etc. We always felt we were treated as a valued customer. We are happy to give you ten out of ten for customer service, speed of response and quality installation. Thank you.
Peter, Somerset Posted on 07/02/2017 , work completed 07/02/2017
The trader replied (on 17/02/2017)
Thank you for taking your time in replying Peter. It is much appreciated. Warm wishes from the team at SWHS.
Good once contacted back
Customer Service
Quality
Value
I had electric radiators fitted last year and an excellent job was done. However, I recently had a problem with the heated towel rail programme so phoned for assistance. I had to ring 3 times before someone phoned me back I have never liked the contact centre you use as can never get through to someone at South West Heating straight away - always have to leave a message for someone to ring me back and as I said on this occasion it took 3 times before I was contacted. However, once I spoke to Jordan he was extremely polite and helpful (and apologetic about not getting back to me sooner) and he made suggestions as to what could be wrong with the towel rail etc. I re-set the programme once I was at home and the problem seems to be fixed now. Please therefore review your after-sales service otherwise I would not hesitate to recommend you.
Which? Trusted Traders Consumer Posted on 07/02/2017 , work completed 07/02/2017
The trader replied (on 28/09/2017)
Thank you for taking the time and offering your insights. Once again, we're sorry about the time it took to get back to you that day. Warm wishes from the team at SWHS
Electric storage heaters
Customer Service
Quality
Value
SWHS installed 3 electric radiators in my property in June 2016. The initial contact and site survey was very efficient and conducted by a knowledgeable technician who was able to answer all my questions and more. The installation was very professional and quick and the property left clean and tidy. I have been very pleased with the radiators especially as I can control them remotely via the internet. I can also see how much electricity they are using. All in all, a very pleasing job professionally conducted.
maslinpr Posted on 27/01/2017 , work completed 27/01/2017
The trader replied (on 28/01/2017)
Thank you for taking the time to reply Paul. We're really happy to have your feedback and even more so to know we did a great job for you. It's really important to us to know how we're faring. Warm wishes from the team at SWHS
Good support, great service
Customer Service
Quality
Value
Having bought a property recently with heating which SWHS had installed, I contacted them to request help to install 'heatapp'. Jordan and Mark could not have been more helpful. They made the process quick and straightforward and put themselves out to fit me in at short notice on what was a very busy day for them - for which I am most grateful. Not had time to test the app yet, but service was excellent.
Which? Trusted Traders Consumer Posted on 27/01/2017 , work completed 27/01/2017
The trader replied (on 27/01/2017)
Thank you for taking the time to reply Heather. It means a lot us. Warm wishes from the team at SWHS.
Great service as always
Customer Service
Quality
Value
I've used Swhs twice now and has been great service from start to finish. Very fast installation from Graham/Sean and great back up service from Mark/Jordan always quick to help with any questions you may have. Highly recommend this company and their heaters.
Dan G Posted on 27/01/2017 , work completed 27/01/2017
The trader replied (on 27/01/2017)
Thank you for taking the time to reply, and thanks too for your kind words Dan. Warm wishes from the team at SWHS.
All on target
Customer Service
Quality
Value
The firm quoted, arrived, did all they said they would do in a good, tidy, acceptable and courteous manner.
R, Devon Posted on 27/01/2017 , work completed 27/01/2017
The trader replied (on 17/02/2017)
We really appreciate your feedback. And we're glad to have been of service. Warm wishes from the SWHS team
Professional, organised and efficient. Great value
Customer Service
Quality
Value
A week after being burgled I had an alarm system fitted. They were professional, understanding, organised and fast. Good advice and great value. Great customer service and personal. I have no complaints. I wish all companies were as good as them. They called after fitting to see if I was ok and everything else was going well. No push selling - bonus. If you want a great alarm system with great customer service this is the place to go.
Shital, Essex Posted on 22/01/2017 , work completed 22/01/2017
The trader replied (on 28/09/2017)
Thanks for this review Shital but it's not for us. I've reported it to Which? so the rightful owners can have it relocated on their profile!
Delivery only.
Customer Service
Quality
Value
Nice clean, tidy office, very helpful, polite and understanding staff. We have always been pleased doing business with you.
Which? Trusted Traders Consumer Posted on 03/01/2017 , work completed 03/01/2017
The trader replied (on 17/02/2017)
We appreciate the feedback and we're really pleased that you're pleased; thank you from the team at South West Heating.
Prompt and professional service
Customer Service
Quality
Value
The whole process was very efficiently carried out from the visit when our order was placed through to the installation of the heaters. The staff were extremely pleasant and helpful and the heating system is a vast improvement on our previous night storage system.
Which? Trusted Traders Consumer Posted on 08/12/2016 , work completed 08/12/2016
The trader replied (on 05/12/2017)
"A vast improvement" is something lovely to hear! We appreciate your feedback, and we're glad to have been of service. Warm wishes from the SWHS team
Professional service.
Customer Service
Quality
Value
From when I first contacted South West Heating they gave me a professional, friendly service. There was no pressure when they came around for a quotation so I ended up with exactly what I needed, no more no less. When it came to fitting it, they were polite, friendly throughout, and left everything neat and tidy. Overall an excellent company.
Which? Trusted Traders Consumer Posted on 01/12/2016 , work completed 01/12/2016
The trader replied (on 05/12/2017)
"Ending up with exactly what I needed, no more no less" is fantastic feedback! Warm wishes from the SWHS team