South West Heating Solutions Ltd

The initial quote/survey and actual installation of heaters were perfect, no problems and very straightforward and professional. But sadly the communication with South West Heaters proved very difficult. We were told that it would take 4-6 weeks for the heaters to be delivered and installed. After 7 weeks I had to get in touch as no-one had called to let us know what was happening. Was then told it would actually take 10 weeks until the installation. Very disappointing, especially as we had to remove our old night stores and fit a new fuse board so we were without any heating for about 5 weeks - good thing it was a very mild winter! Trying to get in touch with anyone at South West Heating can be very difficult as calls are diverted up-country then if no-one available a message is taken and someone will call you back. Only most times no one calls back. Over the order period I had to call and leave my details about 30 times, no one seems to keep any customer details on file. But the actual installation went very well, very pleased with heaters although I had to ring up again to get the heatapp instructions which should have been emailed to me but were not. Heaters work very well and look great, easy to control from heatapp. App itself is a little buggy but nothing to worry about. You can get these heaters for a lot less elsewhere, but if you want the heatapp and any choice of colours this is the company to go for :)

I was extremely pleased with the efficiency and pleasant manner of all the SW Heating staff from my initial contact requesting a visit to my home to carry out a survey for a quotation right through to the completed installation and after sales service. I would not hesitate in recommending this company (I have already so to a number of my friends) The heaters that I had installed were to replace some old very heavy night storage units which I had and these were also removed and disposed off by SW Heating, a service which some of their other competitors wanted to charge extra for. Finally the heaters themselves are to a very high standard regarding build and operation and suit my needs exactly I wish this business all the the very best and success in the future

This is the 2nd time I've used SWHS and both times they have provided prompt, professional and excellent service of the highest standard. Nothing is too much trouble for any member of staff and all work is carried out in a neat, tidy and clean manner. It is an absolute pleasure to be associated with them and I recommend them without reservation.