South West Heating Solutions Ltd

Fantastic customer service that went above and beyond to ensure that we had a smooth transition from our old dysfunctional storage heaters.

I have had this system for two Winters and have found it very adequate plus if it gets very, very cold you can just raise the dial by either half or one digit and immediately you get the extra warmth.

We had this system installed in 2014 starting with a survey and explanation on how this system works. We chose it because it sounded efficient, clean and simple to use as well as not having to pull the house apart to install pipes, boilers and tank whether it was going to be gas or oil. When the radiators were installed, it was a simple matter of a few drill holes with raw plugs and plug the units into the nearest socket, simple no pulling up of floors and pipes everywhere. Once they were installed, I was shown how to set each radiator up on the unit supplied, but I tend to use my iPad or phone and, with my phone, I can turn the heating on away from home so the house is nice and warm on arrival. The customer service has been second to none as I had a bit of difficulty when I changed my internet supplier and router, it was sorted in minutes by Mr Britton. I would recommend this system to anybody thinking of what heating system to install for efficiency, cleanliness and not so expensive to run as first thought.

Arrived promptly on date agreed. Went straight to work and house was finished within the dog. Ensured I was fully conversant with the heating app before leaving.

All the work was done without any fuss including removing pipework etc. from our old oil heating. We were very much at the start of this system for the company and there was some blips connected with the HeatApp for some time after the heaters were installed. However, the phone support to get this sorted out was excellent and nothing was too much trouble.

Everything was completed in one day just as we were advised. Six radiators and 2 towel rails installed with the minimum of fuss or disruption. The 2 fitters turned up on time, were friendly and diligent throughout and left the property as clean and tidy as when they arrived. We appreciated the easy to follow instructions for safe and proper use, this included knowledge that we could call for back up advice if it was needed. Highly impressed with the all round service we received and we love our new heating system.

The consultant gave excellent advice prior to the installation. The work was done very professionally. The work was carried out efficiently and the house left clean and tidy. The apps to control the system were set up and a wonderful tutorial on how to use them! The young man was very polite and helpful, explaining how to operate the system and checking that all was understood before he left. The after sales service is brilliant.

We used South West Heating Solutions to install a new electric Elkatherm heating system to a 4-bed property we renovated in 2014. We opted for the HeatApp heating controls system to enable us to control the heating a hot water remotely. This was fairly new technology but Mark Britton and his team have always responded very promptly to any problems with software, power cuts etc. This continues to instil confidence in our heating system and in South West Heating Solutions who we have no hesitation in recommending to others.

We needed a replacement for the old night storage heaters in the apartment on Dartmoor which we let. Gas and oil were not available options. The South West Heating System has exceeded expectations from the outset, through the ease of installation to the incredibly flexible settings for operating and economy. Backup support and advice from the technicians has been 100%.

The whole process of ordering and installing the two heaters we wanted was easy. The price was very competitive and the surveyor, Neil, was most helpful. Once ordered, the heaters arrived well within the timescale indicated. The installers - Sean and Graham - were extremely efficient. They worked fast and left the rooms cleaner than when they arrived! Their explanation about how the Heat App worked was very clear indeed and left us with no questions. If and when we order more we would be delighted to see them again. All in all, I can wholeheartedly recommend the firm, the product and its employees. Great job. The rooms are now perfectly heated to our requirements.

A call in the morning to check we were ready for them, then a prompt arrival and a speedy and tidy installation from Sean and Graham. They were excellent and the clear instructions about operating the heat app were very easy to follow. Today we have a splendidly warm kitchen and conservatory to lounge around in. Highly recommended. Good job all round at a most competitive price.

We've had our whole house and new extensions fitted with electric heaters. We are very pleased with them. They perhaps warm up slightly slower than traditional radiators but heat the house very well. The heating app allows us to control the heaters from anywhere, although the app itself is quite temperamental. Sometimes connecting to it from outside our wi-fi zone is sluggish. The team are very friendly but it can be very difficult to get through to them on the phone. Call backs weren't always timely.

I love my radiators which were installed yesterday by two nice gentlemen who completed the task quickly and with no mess. The fact that I can programme them remotely from my mobile phone or my tablet is brilliant. They have transformed my 'almost' perfect home into a very cosy 'perfect' home. Thank you South West Heating.

We are very happy customers of those radiators. Not having a plumbed central heating meant we had awful storage heaters. These modern looking electric heaters and excellent and our house has never been so warm! We also required and extra heater when we extended our house and this was really easy to add on. The installation staff were brilliant and even the owner came out of his work to install our final heater so we had it before Christmas! brilliant!

Professional and efficient. Got to us promptly and were polite and helpful.

Delighted by friendly, positive, punctual team. All went to plan: tidy and efficient! Possibly the Wi-Fi coaching might have been better structured at the end of the visit, but only a minor detail. Still waiting for the 'out of stock' remote. Many thanks!

Amiable salesperson. I felt I was deciding things, which is good, no hard sell. First estimate was dated before the salesman had set foot in my house! Long wait for supply of radiators (explained perhaps by my choice of colour). Efficient installation - quick, no mess. Shield asbestos removal good in the end, after a little nagging.

On completion of the work, everything was explained on how to operate the system installed. The team left instruction and tidied up.

Arrived on time. Job done in no time. First class job. Explained how it works. Explained time switch. I was very impressed with the service given.

These heaters are by far the best for our needs. Heating rooms individually, to the temperature to suit out needs. So easy to use and with timers for each heater, it will save on electricity. I would highly recommend them to anybody.

Both of your engineers were extremely helpful & their advice was very explanatory.

Arrived on time, clean, efficient, friendly and helpful installers. Thank you from 2 satisfied customers.

Delighted with the service from initial contact to final fitting. The engineers were very efficient and patient. The advice & explanation as to how to work the system was clear and very helpful. Highly recommend this company.

We are very pleased with our heater at the present time. Your service and fitting of our heater was excellent. We are very happy.