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South West Plumbing Services Ltd

4.9

224 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
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About

South West Plumbing, Heating & Renewables are a family run business established since 1993 and we pride ourselves on being able to offer a personalised service and complete peace of mind for our customers.

From the moment you pick up the phone we will make sure that you feel at ease - you will get to speak to a real person, not an answering service - 24 hours a day, 365 days a year.

We will continue to keep you updated right up to the moment the engineer arrives at your property to carry out the work, and if you have any concerns or problems afterwards, we are just a phone call away.

Our reputation has been built upon the fact that we complete work for our customers to the highest standard every time, whether it's just replacing a tap washer, responding to an emergency breakdown, completely replacing a heating system or refitting a bathroom.

What we do

  • Plumbers

    • Emergency plumbing services

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection

  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar panels
    • Solar water heating
    • Biomass

  • Heating contractors

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
224 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
Job done speedily & efficiently
Customer Service
Quality
Value
Very tidy, clean, polite workers - Andre and Kieron. Job done speedily and efficiently.
Neil, Devon Posted on 21/06/2018 , work completed 21/06/2018
Recommended
Excellent job
Customer Service
Quality
Value
Excellent job from quotation to finish. Very professional service. All work fully explained and completed competently. Quality products and very happy.
Stephen, Devon Posted on 18/06/2018 , work completed 18/06/2018
Recommended
Excellent work
Customer Service
Quality
Value
Knowledgeable, hard working & polite workers. Very tidy & willing to go that extra mile. I have used this firm for many years and will continue to do so in the future.
Anthony, Devon Posted on 14/06/2018 , work completed 14/06/2018
Recommended
Difficult work undertaken well!
Customer Service
Quality
Value
We have recently had a new boiler fitted, which turned out to be quite tricky and then other jobs arose linked to the leaking manifold on our under floor heating. Over the last month we have met several engineers, all have been very professional friendly and able to explain details in simple terms! We have always found it easy to contact the company and there has always been a timely response. Overall there were a few hiccups, because our system was difficult to fit, but we are very happy with S.W. Plumbing's approach and we are glad that we've chosen the company.
rpdspd01 Posted on 05/06/2018 , work completed 05/06/2018
Recommended
Excellent workers
Customer Service
Quality
Value
Very happy with work carried out. Turned up on time. Tidied up afterwards. Would definitely recommend them to friends & family. 100% pleased.
Jen, Devon Posted on 30/05/2018 , work completed 30/05/2018
Recommended
Professional job
Customer Service
Quality
Value
Neat job professionally executed. Pleasant manner. Would definitely recommend.
Robert, Devon Posted on 25/04/2018 , work completed 25/04/2018
Recommended
Excellent team
Customer Service
Quality
Value
We have used them a lot for our holiday rentals. Always great professional service from start to finish. We just had a boiler fail and they rescheduled other work to get us back up and running on new boiler within two days.
Phil, Devon Posted on 10/04/2018 , work completed 10/04/2018
Recommended
Superb job, friendly reliable
Customer Service
Quality
Value
Plumbers arrived prompt, put down mats & dust sheets to keep place clean & tidy carried out job to professional high standard, very impressed.
Sharon, Devon Posted on 28/03/2018 , work completed 28/03/2018
Recommended
Friendly professional service.
Customer Service
Quality
Value
The engineer turned up promptly every day, was very friendly and made every effort to work cleanly & tidily wherever possible.
Linda, Devon Posted on 27/03/2018 , work completed 27/03/2018
Recommended
Brilliant job.
Customer Service
Quality
Value
Workmen have done a first class job, they were all kind and friendly.
Sima, Devon Posted on 20/03/2018 , work completed 20/03/2018
Recommended
Professional job
Customer Service
Quality
Value
There was quite a long delay in sourcing the shower, but the work was carried out in a timely and professional manner.
Warrick, Devon Posted on 05/03/2018 , work completed 05/03/2018
Recommended
New Combi Boiler
Customer Service
Quality
Value
Gold Stars to all at SWP From the survey by Mike to the clean and professional install by Josh and Andrei everything went very smoothly. Highly recommend.
MikeyC Posted on 02/03/2018 , work completed 02/03/2018
Recommended
My review
Customer Service
Quality
Value
Great job, prompt & professional.
Mouni, Devon Posted on 28/02/2018 , work completed 28/02/2018
Recommended
Difficult job dealt with in excellent and professional manner.
Customer Service
Quality
Value
This was not an easy problem to tackle, as it involved a major water leak under a tiled toilet floor. The young plumber managed to repair it by approaching the leak from the next door room. His work was calm, professional and very impressive.
Brian, Devon Posted on 26/02/2018 , work completed 26/02/2018
Recommended
Prompt, very professional
Customer Service
Quality
Value
Very good service. Turned up on time. Very clean working - dust sheets, mats etc. Finished on time. Would recommend.
Bradley, Devon Posted on 19/02/2018 , work completed 19/02/2018
Recommended
Brilliant job
Customer Service
Quality
Value
I couldn't fault South West Plumbing Services, from quote to finish they have been brilliant & meticulous, especially Andrei Ban, a credit to the company.
Victoria, Devon Posted on 14/02/2018 , work completed 14/02/2018
Recommended
Professional & courteous
Customer Service
Quality
Value
An excellent service by an engineer who was considerate & polite at all times, ensuring we were happy with each stage of the installation.
Andrew, Devon Posted on 13/02/2018 , work completed 13/02/2018
Recommended
My review
Customer Service
Quality
Value
Excellent. Professional. Helpful.
David, Devon Posted on 06/02/2018 , work completed 06/02/2018
Recommended
Excellent service
Customer Service
Quality
Value
Our central heating failed in January and we had a prompt response, resulting in a new boiler and upgrade to our system. We have been using this company for 11 years and they have always provided an excellent service at a very fair price.
Ian, Devon Posted on 25/01/2018 , work completed 25/01/2018
Recommended
Very professional.
Customer Service
Quality
Value
First class service, good workmanship, and very clean and tidy with good customer care.
Elizabeth, Devon Posted on 12/01/2018 , work completed 12/01/2018
Recommended
Excellent job.
Customer Service
Quality
Value
Very explanatory in the work that took place, couldn't have wished for a better engineer. On time, clean and very competent. Would definitely use the company again, and recommend.
Michael, Devon Posted on 10/01/2018 , work completed 10/01/2018
Recommended
Prompt and professional.
Customer Service
Quality
Value
Most impressed; polite, and highly efficient.
Ann, Devon Posted on 08/01/2018 , work completed 08/01/2018
Recommended
Excellent service
Customer Service
Quality
Value
Boxing Day problem: The only company to respond to our message. Prompt, friendly and professional service, problem solved. Thank you.
Linda, Devon Posted on 26/12/2017 , work completed 26/12/2017
Recommended
The trader replied (on 16/01/2018)
Your review shows why every single person should have our number in their phones, we have an engineer on call every night and every public holiday. Boxing day isnt the ideal day for anything to go wrong but we are always available when our customers need us.
Boiler replacement
Customer Service
Quality
Value
Excellent service from initial contact over the phone to office personnel who booked us a prompt visit from Mike to assess the job. Within a week Josh & Andrei came and removed old system, refitted new combi, piping upgraded and left house very tidy. we were happy to go out on the second day and leave the engineers to it. They finished the job on time as promised, only two days before Christmas! Now the new system is in, it really shows how poor the old one was. The new boiler is on for less time but we are so much warmer with all the radiators now working efficiently... We've used these guys before for annual service of boiler and would highly recommend them for all servicing or repair / replacement work. Thanks guys, Colin & Linda
ColinC. Posted on 24/12/2017 , work completed 24/12/2017
Recommended
The trader replied (on 16/01/2018)
Hello Colin and Linda, it was a very busy end to the year for us but luckily we had a full working week to help us get to all of our customers in need. Every survey Mike completes is very thorough to allow for an easy install, it was actually planned as a four day job but we through two men on it and got it done in half the time so you could have central heating for Christmas, our engineers installed a Worcester Bosch Greenstar ErP 32CDi Compact with the filter added gives you 10 years parts and labour guarantee.
A top-rate company.
Customer Service
Quality
Value
South West Plumbing undertook a re-design and upgrade to an existing part underfloor and conventional C.H. and Hot Water system which then functioned superbly. Recently, the old boiler was replaced by them with a Worcester Greenstar 32CDi Compact (a joy itself !). First class materials were used throughout. A great team at every level, but it was John H who did all the 'hand's on' work. A very neat and tidy installation.
Ian Meares Posted on 19/12/2017 , work completed 19/12/2017
Recommended
The trader replied (on 16/01/2018)
Hello again Ian, thank you for keeping us on speed dial. John is one of our most experienced installation engineers and he can think on his feet when a situation presents itself. We have great suppliers locally who are able to pass on great savings to allow are quotes to be so competitive, we look forward to seeing you next year.
Boiler Fitted - Professional job
Customer Service
Quality
Value
Came to the rescue fitting a new boiler when our old one packed up. Friendly, reliable and prompt service. Fitter was on time, friendly, clean and tidy job. Would definitely recommend and use again.
Sarah, Devon Posted on 07/12/2017 , work completed 07/12/2017
Recommended
The trader replied (on 16/01/2018)
Thank you for the 5* review Sarah, we like to think we can react to our customers misfortunes and help them at short notice. It was a pleasure installing your new boiler and we hope to see you next year for the first annual service.
Very Good
Customer Service
Quality
Value
Very pleased. Efficient, arrived when they said they would. Very clean and tidy in the way they worked.
Paul, Devon Posted on 27/10/2017 , work completed 27/10/2017
Recommended
The trader replied (on 16/01/2018)
Thank you for taking the time to review our work Paul, our managing director Roger was the first person you saw when we attended to your property for a boiler breakdown. As a result we found it to be beyond economical repair and you allowed Andrei to fit a Worcester Bosch Greenstar ErP 12Ri and system filter which now gives you 10 years parts and labour warranty. See you next year for the first annual service.
Efficient, willing & professional
Customer Service
Quality
Value
Tom arrived on time, was consistently polite and careful, carried out the work efficiently and on time, and left the house tidy and our shower in perfect working order.
Lee, Devon Posted on 23/10/2017 , work completed 23/10/2017
Recommended
The trader replied (on 16/01/2018)
Thank you for the great review Lee, not all of our customers are aware that we do bathrooms so its great that we have a couple of engineers who like big projects like yours. Upon discussion we thought it would be best to install laminate panelling in the bathroom as the installation and maintenance comapred to tiling is far superior. We hope you like your shower now and contact us in the future with any more ideas.
Professional company
Customer Service
Quality
Value
We needed him to change our boiler and all our heating system. On the first visit to the office they were very friendly, professional and very helpful. They came to our home to assess the job, which they did very quickly. On the installation day, they started very early, watching them work, they were very clean and very professional. They finished the job to a very high standard and very good quality by the end of the second day. The team were great and very friendly. Overall I would recommend South West Plumbing very highly. My wife likes the big bunch of flowers they got her after the job was completed (nice touch) They hit all my requirements that I look for: Professional Reliable Friendly Polite Reasonable Clean Stress free Highly Recommended
Varol009 Posted on 22/10/2017 , work completed 22/10/2017
Recommended
The trader replied (on 31/10/2017)
Thank you for the amazing review Mr Varol, it was myself that dealt with you when you first came to our showroom so it feels great to be replying to your review - we have come full circle. Our engineers fitted your Worcester Bosch Greenstar 32 CDi and Wave controller which now gives you 10 years parts and labour guarantee.
Pleasant team
Customer Service
Quality
Value
Fast professional work carried out by a very pleasant team. Highly recommended.
Yvonne, Devon Posted on 10/10/2017 , work completed 10/10/2017
Recommended
The trader replied (on 26/10/2017)
Thank you for the 5* review Yvonne - its getting a busy time of year but tell everyone about us we enjoy the busy schedule!!
Very good in all aspects.
Customer Service
Quality
Value
Clean and thorough job carried out by a pleasant, polite, knowledgeable informative tradesman.
Martyn, Devon Posted on 03/10/2017 , work completed 03/10/2017
Recommended
The trader replied (on 24/10/2017)
Thank you for the fanasti review Martyn, we make sure all of our vans are kitted with boot protectors, roll & stroll and dust sheets to make sure our customers homes are protected while we do our work. Our engineers always complete jobs to a very high standard and we thank your recognition.
Meticulous attention to detail
Customer Service
Quality
Value
Courteous, well trained work force backed up by regular contact from the office and strong oversight from Roger. Sometimes it takes something to go wrong for you to find out how good a firm really is - and I can thoroughly recommend SWPSL. Thank you Matt, Josh, Peter, Jamie and Roger.
Alan Milstead Posted on 02/10/2017 , work completed 02/10/2017
Recommended
The trader replied (on 24/10/2017)
Thank you for the 5* review Alan, you met the best part of half of our team and it was great to see you were happy with the installation of your Worcester Bosch Greenstar Danesmoor Oil Boiler which has a 7 year parts and labour guarantee. See you next year for the first annual service.
Thorough, professional, prompt
Customer Service
Quality
Value
Shower replacement job. Good customer service, prompt response and thorough professional staff. Will use them again. Originally recommended to us by two sets of neighbours.
Nic, Devon Posted on 22/09/2017 , work completed 22/09/2017
Recommended
The trader replied (on 24/10/2017)
One neighbour is good but two is far better, we do rely on our customers passing on our details so we hope you do the same. We hope you really enjoy your new shower.
Excellent service
Customer Service
Quality
Value
The company worked well as a team, reliable and efficient. The engineer/Plumber Andrei was very efficient and did an excellent job and left the room clean and tidy. Thank you all at South West Plumbing.
Robert, Devon Posted on 15/09/2017 , work completed 15/09/2017
Recommended
Highly recommended
Customer Service
Quality
Value
From initial contact, assessment, quote, delivery, installation and customer service, very professional, prompt, well managed. Senior presence to check all going ok. Would highly recommend.
Ron, Devon Posted on 12/09/2017 , work completed 12/09/2017
Recommended
The trader replied (on 24/10/2017)
Thank you for the great review Ron, when we recieved your call we sent out our senior heating surveyor Mike to do a full survey as you explained the system was ancient. We had our great installer Tom Heath put in a brand new Worcester Bosch Greenstar 32CDi which has a fantastic 10 year parts and labour guarantee.
Courteous & professional
Customer Service
Quality
Value
From the survey to the commissioning of the new boiler, the service was excellent, including the very efficient office.
Jackie, Devon Posted on 12/09/2017 , work completed 12/09/2017
Recommended
The trader replied (on 28/09/2017)
Hi Jackie, thank you very much for the 5* review you have given us for our work. Our engineer Andrei is fast becoming one of our most reviewed engineers!! He installed a Worcester Bosch 29 CDi Classic, you now have a fantastic parts and labour guarantee to last you for many years.
Great Job
Customer Service
Quality
Value
S W Plumbing installed a new boiler and hot tank, all finished in 4 days. Very well done and tidy and completed on schedule. Very good service.
Mat, Devon Posted on 07/09/2017 , work completed 07/09/2017
Recommended
The trader replied (on 28/09/2017)
Hi Mat, thank you for taking the time to give us this great review. A large job like yours was well surveyed and completed to our high standard by Pete and John - two of our most experienced employees! They installed a Worcester Bosch 30CDi system boiler which has a 10 year parts and labour guarantee.
Fast work
Customer Service
Quality
Value
Very good service.
Subatra, Devon Posted on 29/08/2017 , work completed 29/08/2017
Recommended
Excellent
Customer Service
Quality
Value
Excellent service was wonderful. Tom was very polite and efficient. Thank you.
Denise, Devon Posted on 21/08/2017 , work completed 21/08/2017
Recommended
Brilliant Job
Customer Service
Quality
Value
They were very helpful, professional and friendly. They were clean, tidy and took all the rubbish away. I am extremely pleased with the whole company and they even sent me a bouquet of flowers to say thank you for my custom. Lovely touch.
Tina, Devon Posted on 18/08/2017 , work completed 18/08/2017
Recommended
The trader replied (on 28/09/2017)
Hi Tina, thank you for the excellent review you gave our engineer John - he rates himself as number one installer and this certainly helps his case amongst the other guys. He fitted a Worcester Bosch 25i Combi boiler which has a great 7 year parts and labour guarantee.
Very Professional Start to Finish
Customer Service
Quality
Value
From initial enquiry to final day of installation - 13 working days. This included 5 working days whilst I considered the quote. I have never received such a professional service from any other contractor. A couple of minor internal miscommunications proved inconsequential. Quite costly but you get what you pay for.
Stephen, Devon Posted on 15/08/2017 , work completed 15/08/2017
Recommended
The trader replied (on 28/09/2017)
Hi Stephen, thank you for the great review. I hope the value for money will grow as time passes but it is hard to judge straight after such a large job. Roger wanted me to pass on his thanks for being so accommodating with your diary to allow the survey and work to happen within such a short amount of time. John installed a Worcester Bosch 38CDi with a digital WAVe controller which now gives years 10 years parts and labour guarantee.
Brilliant job
Customer Service
Quality
Value
Very reliable and excellent service.
Derrick, Devon Posted on 15/08/2017 , work completed 15/08/2017
Recommended
The trader replied (on 28/09/2017)
Hi Derrick, thank you for the review. We aim to be the best in the area - all of our engineers understand this and they love to read that their work is appreciated.
Look no further!
Customer Service
Quality
Value
The work was done to an excellent standard and we were kept informed every step of the way. Everyone we dealt with in the organisation was reliable, polite and helpful. Consideration for us and our home was clearly a priority, but it was also good to witness their genuine care and support for colleagues. We felt we had good value and would not hesitate to recommend South West Plumbing to others. Look no further!
Mary and John, Teignbridge Posted on 08/08/2017 , work completed 08/08/2017
Recommended
The trader replied (on 17/08/2017)
Hi Mary and John, thank you for letting us work in your beautiful home and thank you for the 5* review you have left us on here. John and Roger both said it was a pleasure coming to see you and you made them both feel very welcome.
Professional job
Customer Service
Quality
Value
From the initial survey right through to the completion of the job it was very professional. The engineers were efficient, tidy and courteous. They also went out of their way to be helpful.
Colin, Devon Posted on 07/08/2017 , work completed 07/08/2017
Recommended
First class
Customer Service
Quality
Value
I chose them to fit my new oil boiler as they had serviced my system yearly since I moved in many moons ago.
David, Devon Posted on 04/08/2017 , work completed 04/08/2017
Recommended
Excellent
Customer Service
Quality
Value
Incredibly well done job under difficult circumstances - many problems involved but all were overcome by very courteous, professional and friendly team.
Pennye, Devon Posted on 24/07/2017 , work completed 24/07/2017
Recommended
The trader replied (on 17/08/2017)
Hi Penny, it was really nice working at your home in Brixham. We installed Worcester Bosch Greenstar ErP 28CDi Compact which has a 10 year parts and labour warranty ... see you next year for the annual service.
Fantastic job
Customer Service
Quality
Value
Showed up bang on time, worked solid for three days completing a great job to a high standard.
Torquil, Devon Posted on 19/07/2017 , work completed 19/07/2017
Recommended
Prompt & professional
Customer Service
Quality
Value
Well mannered polite staff excellent time keeping very satisfied. Hope the product is as good.
Richard, Devon Posted on 14/07/2017 , work completed 14/07/2017
Recommended
The trader replied (on 17/08/2017)
Thank you for the kind review Richard, we hope you are as happy with work done as you have been with our engineers.
Brilliant job
Customer Service
Quality
Value
The engineer was absolutely first class, very professional and we would not hesitate to recommend him. He was courteous, polite and an excellent worker. We would use South West Plumbing Services Ltd again.
Edward, Devon Posted on 06/07/2017 , work completed 06/07/2017
Recommended
The trader replied (on 18/08/2017)
Hi Edward, we like to think we are the best local plumbing and heating company that covers Torbay, Teignbridge and South Hams. We are happy you chose us to replace your boiler during the summer, see you next year for the first service.
Very professional.
Customer Service
Quality
Value
Efficient, gentlemanly heating engineers. Their work schedule was fully explained before starting each section of the project.
Ronald, Devon Posted on 06/07/2017 , work completed 06/07/2017
Recommended
The trader replied (on 18/08/2017)
Hi Ronald, thank you for taking the time to review our work on this platform. We have a very experienced surveyor team here so we really take our time to when making up our quotations so that we plan enough time to complete the work to a very high standard. Please pass our details onto friends, neighbors and relatives.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.