Endorsed by Which?

South West Plumbing Services Ltd

4.9

226 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Why you can trust this trader

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About

South West Plumbing, Heating & Renewables are a family run business established since 1993 and we pride ourselves on being able to offer a personalised service and complete peace of mind for our customers.

From the moment you pick up the phone we will make sure that you feel at ease - you will get to speak to a real person, not an answering service - 24 hours a day, 365 days a year.

We will continue to keep you updated right up to the moment the engineer arrives at your property to carry out the work, and if you have any concerns or problems afterwards, we are just a phone call away.

Our reputation has been built upon the fact that we complete work for our customers to the highest standard every time, whether it's just replacing a tap washer, responding to an emergency breakdown, completely replacing a heating system or refitting a bathroom.

What we do

  • Plumbers

    • Emergency plumbing services
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar panels
    • Solar water heating
    • Biomass
  • Heating contractors

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
226 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Very good service
Customer Service
Quality
Value
I have used this company twice in the past month. On both occasions they were easy to contact, responded very quickly, and appointments fixed for within a day or two. The engineers were very friendly and professional, and did an excellent job. I was particularly impressed today that the engineer was prepared to give my very old boiler every chance of survival, when most companies would condemn it and try to sell me a new one. He tracked down the problem that was stopping it from operating, and got it running again within an hour. Charges were very reasonable, and I was very relieved that I would not have to spend thousands on a new boiler.
Customer in Torbay Posted on 10/10/2024 , work completed 10/10/2024
The trader replied (on 14/10/2024)
Thank you for your kind words and five star review, every review is very much appreciated and passed onto our team. We are glad we could assist you and hope to do so again when you need us in the future. Kind regards the team at SWPSL
New Worcester Bosch
Customer Service
Quality
Value
SW Plumbling installed my new Worcester Bosch last week and I am very pleased with their service. Removing my old tank from the loft, cylinder from my airing cupboard and my old boiler was completed with a minimum of noise and with no mess at all. The boys worked continually and they were so polite, I cannot fault them and have already recommended them to friends.
Devon742 Posted on 22/03/2016 , work completed 22/03/2016
Prompt & reliable service
Customer Service
Quality
Value
Fitted a new boiler. Service was fast & excellent right from quotation to job completion. John was our fitter, friendly with excellent service, clean & tidy job, and took time to explain new boiler & paperwork. We would (and already have) recommend them to our friends. We will use them again in the future.
William, Devon Posted on 14/09/2016 , work completed 14/09/2016
The trader replied (on 21/11/2016)
Another installation and another 5 star review for John, I will pass on your comments to our self proclaimed "#1 Installer" It has been a pleasure working with you William and thank you for letting us fit your new Worcester Bosch Greenstar 30i - you now have a great 7 year parts and labour warranty
Very professional
Customer Service
Quality
Value
Here for 3 days no mess cleaned up after each job. Very professional explained everything as they went a long. Completely efficient all round. Plumbing Electrics all.
Allan B, Devon Posted on 31/08/2016 , work completed 31/08/2016
The trader replied (on 12/10/2016)
Thank you for your review, I will pass it on the comments to Stefan and Jesse.
Brilliant job
Customer Service
Quality
Value
Very professional, good communication, punctual and polite. No mess, suitable floor covering used. Would recommend!
Ken, Devon Posted on 25/10/2016 , work completed 25/10/2016
The trader replied (on 18/11/2016)
Thank you for the fantastic review Ken, it was a pleasure helping you all the way from the survey and quote stage to the finish of the Boiler installation. You now have a 10 year warranty on your boiler which is great news! John's installations are becoming something of specialty in Torbay.
Very efficient, courteous, tidy. Great job.
Customer Service
Quality
Value
We have been very pleased with the service we have received from our first contact in the Torquay shop to the fitting of the combi and radiator.
Yvonne, Devon Posted on 25/11/2016 , work completed 25/11/2016
The trader replied (on 12/12/2016)
Thank you for the 5* review Yvonne, John and Tom will be happy to hear the feedback. We hope you enjoy your new Worcester Bosch 28CDi compact and the 10 years labour and parts guarantee. Have a great christmas
Excellent!
Customer Service
Quality
Value
Andrei carried out the work with great care, quickly and efficiently. He explained everything he was doing and the various options so that I could make informed choices. He was prompt, polite, and I will definitely recommend him.
Mary, Devon Posted on 17/01/2017 , work completed 17/01/2017
The trader replied (on 19/01/2017)
Thank you for the review Mary, Andrei is fast becoming our go to guy for plumbing works. He really is a customer favourite for his tidy work and quick understanding of what the job requires. He was very interested in your home, swapping the kitchen and living room around, I will pass your comments to him.
Very good job. Jon was helpful, charming and most understanding.
Customer Service
Quality
Value
I repeat what I wrote before. I was dreading the whole business of changing the boiler. But it proved to be a very un-stressful event due to the kind nature of Jon & Jesse.
Kathleen, Devon Posted on 06/12/2016 , work completed 06/12/2016
The trader replied (on 11/01/2017)
Thank you for the great review Kathleen, we make deadlines we can stick to when replacing a boiler to give both ourselves and the homeowner as little stress as possible. I will pass on your kind words to John and Jesse who competent installed your Worcester Greenstar 36CDi compact with a 10 year parts and labour guarantee.
Brilliant, highly recommend!
Customer Service
Quality
Value
Prompt, professional, friendly and very informative. Fantastic customer service too!
Becky, Devon Posted on 11/01/2017 , work completed 11/01/2017
The trader replied (on 31/01/2017)
From the office team to our engineers we do want to be seen as a friendly company, we try and make things as simple as possible so there is no rushing around needlessly. You had Tom Martin complete your installation of a Worcester Bosch Greenstar 28CDi compact with a massive 10 year parts and labour guarantee.
Professional, polite and tidy
Customer Service
Quality
Value
I was full of trepidation for an awkward job - but the gentleman was professional and pleasant to have in the house. He has done the job quickly and efficiently.
Jo, Devon Posted on 30/01/2017 , work completed 30/01/2017
The trader replied (on 10/02/2017)
Thank you for the review you have given our plumber Andrei who found a fixed a troublesome leak.
Brilliant job
Customer Service
Quality
Value
Andrei found very good solution to very tricky job. Good workmanship and cleaned up afterwards very well. Very polite. Tested afterwards.
Roger, Devon Posted on 03/02/2017 , work completed 03/02/2017
The trader replied (on 20/02/2017)
Thank you for the review Roger, Andrei is quickly becoming the man for every job.
Brilliant job
Customer Service
Quality
Value
Stefan Aldred installed a new boiled to my property. Excellent service, extremely professional, and friendly and down to earth. Highly recommended.
Michelle Angela, Devon Posted on 14/03/2017 , work completed 14/03/2017
The trader replied (on 15/03/2017)
Thank you for the 5* review Angela, we are very happy you chose South West Plumbing to install your new boiler.
Our heating heroes
Customer Service
Quality
Value
From first telephone enquiry to completion, a courteous, prompt, totally professional approach to the complex re-piping of a hot water cylinder system previously very poorly and dangerously installed by a different company. Thank you so much.
Mary, Devon Posted on 13/03/2017 , work completed 13/03/2017
The trader replied (on 28/03/2017)
Thank you very much for the fantastic review Mary, sometimes we do come across bad workmanship but we can only be honest if someone has left an appliance not installed correctly so we were very happy to help you in your hour of need, you had Peter Crisp look after your issue from start to finish.
Excellent job
Customer Service
Quality
Value
Very pleased. Hard workers, polite and cleaned up.
Dianna, Devon Posted on 03/03/2017 , work completed 03/03/2017
The trader replied (on 06/03/2017)
Good morning Dianna thank you for the EXCELLENT review you gave John who fitted your brand new Worcester Bosch Greenstar 28CDi compact, you now have the fantastic maximum warranty for 10 years parts and labour.
Refreshingly great
Customer Service
Quality
Value
Very professional from start to finish. From inquiry to new installed boiler took only 5 days! Definitely recommend.
Mark, Devon Posted on 03/03/2017 , work completed 03/03/2017
Great team at SWP
Customer Service
Quality
Value
Excellent services.
Anthony, Devon Posted on 30/03/2017 , work completed 30/03/2017
The trader replied (on 05/05/2017)
Short, sharp and 5* - Tom Martin installed your radiators after we had given you a quick quote for the works, we are happy that you are happy.
Brilliant job
Customer Service
Quality
Value
We had a completely new boiler/heating system installed. They did a brilliant job. They were very professional, prompt, clean workers. The job was started on time and finished on time. We will certainly use them again and would recommend them to anyone in need of plumbing/heating advice or work.
Simon, Devon Posted on 24/04/2017 , work completed 24/04/2017
Good work
Customer Service
Quality
Value
Additional radiator fitted, by pleasant, professional fitter. No mess, no problems. Well done and thank you.
Jean, Devon Posted on 11/04/2017 , work completed 11/04/2017
The trader replied (on 16/05/2017)
Thank you for the 5* review Jean, we aim to leave every home in the same state or better when we complete our work - I will pass your comments on to our man of the hour Andrei.
Brilliant job.
Customer Service
Quality
Value
Could not fault South West Plumbing at all. From start to finish our engineer, Peter, was excellent. The job was finished on time and done leaving everything clean. Peter took time to explain everything to me. Would use them again and recommend them to everyone.
Tracey, Devon Posted on 07/04/2017 , work completed 07/04/2017
The trader replied (on 05/05/2017)
Thank you for the great review Tracy, I will pass on the the message to Peter.
Amazing Superb
Customer Service
Quality
Value
Arrived on time finished on time with least amount of disruption superb job. Clean & tidy.
Roger, Devon Posted on 04/07/2017 , work completed 04/07/2017
The trader replied (on 18/08/2017)
Hi Roger, thank you for the 5* review. We really do take care when we are in our customers homes, we have actually very recently completed a video of one of our installers fitting a new boiler and we hope to have it online very soon.
Pleasant team
Customer Service
Quality
Value
Fast professional work carried out by a very pleasant team. Highly recommended.
Yvonne, Devon Posted on 10/10/2017 , work completed 10/10/2017
The trader replied (on 26/10/2017)
Thank you for the 5* review Yvonne - its getting a busy time of year but tell everyone about us we enjoy the busy schedule!!
Excellent
Customer Service
Quality
Value
Excellent service was wonderful. Tom was very polite and efficient. Thank you.
Denise, Devon Posted on 21/08/2017 , work completed 21/08/2017
Boiler Fitted - Professional job
Customer Service
Quality
Value
Came to the rescue fitting a new boiler when our old one packed up. Friendly, reliable and prompt service. Fitter was on time, friendly, clean and tidy job. Would definitely recommend and use again.
Sarah, Devon Posted on 07/12/2017 , work completed 07/12/2017
The trader replied (on 16/01/2018)
Thank you for the 5* review Sarah, we like to think we can react to our customers misfortunes and help them at short notice. It was a pleasure installing your new boiler and we hope to see you next year for the first annual service.
Difficult job dealt with in excellent and professional manner.
Customer Service
Quality
Value
This was not an easy problem to tackle, as it involved a major water leak under a tiled toilet floor. The young plumber managed to repair it by approaching the leak from the next door room. His work was calm, professional and very impressive.
Brian, Devon Posted on 26/02/2018 , work completed 26/02/2018
Cracking job Tom
Customer Service
Quality
Value
Installation, explanation & over all process was most professional, & well executed in a friendly & clear manner. Thank you.
Brian, Devon Posted on 22/05/2017 , work completed 22/05/2017
The trader replied (on 21/07/2017)
Another 5* review for Tom Martin who is quickly becoming one of our top installers, he replace your old boiler with a brand new Worcester Greenstar 28CDi Compact LPG so you now have a 10 year parts and labour guarantee - see you next year for your first service
Reliable, professional service
Customer Service
Quality
Value
We have used SW Plumbers for over 7 years. They are reliable, extremely professional and provide an amazing service, no matter what the problem is. We get text message when en route and provide a 24/7 service. Excellent!
Barbara, Devon Posted on 30/05/2017 , work completed 30/05/2017
The trader replied (on 21/07/2017)
Hi Barbara, thank you for the 5* review even if it did take us 7 years to earn!! Our text service really does help our customers know when we are on our way so that you don't have to stay in your home for 12 hours and wonder when we will appear - we look forward to seeing you soon.
Brilliant job
Customer Service
Quality
Value
The engineer was absolutely first class, very professional and we would not hesitate to recommend him. He was courteous, polite and an excellent worker. We would use South West Plumbing Services Ltd again.
Edward, Devon Posted on 06/07/2017 , work completed 06/07/2017
The trader replied (on 18/08/2017)
Hi Edward, we like to think we are the best local plumbing and heating company that covers Torbay, Teignbridge and South Hams. We are happy you chose us to replace your boiler during the summer, see you next year for the first service.
Thorough, professional, prompt
Customer Service
Quality
Value
Shower replacement job. Good customer service, prompt response and thorough professional staff. Will use them again. Originally recommended to us by two sets of neighbours.
Nic, Devon Posted on 22/09/2017 , work completed 22/09/2017
The trader replied (on 24/10/2017)
One neighbour is good but two is far better, we do rely on our customers passing on our details so we hope you do the same. We hope you really enjoy your new shower.
Excellent team
Customer Service
Quality
Value
We have used them a lot for our holiday rentals. Always great professional service from start to finish. We just had a boiler fail and they rescheduled other work to get us back up and running on new boiler within two days.
Phil, Devon Posted on 10/04/2018 , work completed 10/04/2018
Very happy good worker
Customer Service
Quality
Value
Good value - pleased with everything. Would recommend to my friends anytime.
Maria, Devon Posted on 09/10/2018 , work completed 09/10/2018
Excellent All Round Experience
Customer Service
Quality
Value
From start to finish this company is very professional. First contact by phone gave me the pricing information I needed to compare with other companies. Their hourly rate was very competitive, and I was able to make an appointment that was convenient for me. I needed some gas pipework altered and a new gas hob and electric oven installed. The engineer arrived promptly and set to work, he was efficient, polite and protected the area he was working in. He did some brilliant pipework alterations in a very confined space and fitted both the gas hob and electric cooker. He cleaned up and left the place neat and tidy. Couldn't ask for more. Payment options were good too, either invoice or card payment. I chose to visit the office, which is also business like and efficient, where I was able to pay, and was given the choice of an electronic or paper receipt. A very satisfactory experience all round and I would highly recommend this company and definitely use them again.
Customer in Torbay Posted on 16/01/2019 , work completed 14/01/2019
Job done speedily & efficiently
Customer Service
Quality
Value
Very tidy, clean, polite workers - Andre and Kieron. Job done speedily and efficiently.
Neil, Devon Posted on 21/06/2018 , work completed 21/06/2018
Professional & courteous
Customer Service
Quality
Value
An excellent service by an engineer who was considerate & polite at all times, ensuring we were happy with each stage of the installation.
Andrew, Devon Posted on 13/02/2018 , work completed 13/02/2018
Fully delivered as promised
Customer Service
Quality
Value
Full install of a replacement Worcester Gas Boiler delivered on time and without a hitch. Both senior engineer and apprentice arrived on time both days! They were polite and respectful of our home and "fitted" the installation to suit our needs. This was a fixed price job agreed after an extensive survey and whilst not the cheapest quote it provided confidence and reassurance of success.
Lee, Devon Posted on 16/07/2018 , work completed 16/07/2018
Timely and professional
Customer Service
Quality
Value
Installed my new boiler in accordance with estimate and on time. Engineers and office staff were helpful & courteous.
Mary, Devon Posted on 26/02/2019 , work completed 26/02/2019
Quality professional service
Customer Service
Quality
Value
Josh & Jamie did a great job fitting & installing our new boiler. Timely & professional approach and service, pipework adjusted to our needs and requirements. Safe & quality service, I would recommend this company to anyone.
Monica, Devon Posted on 04/03/2019 , work completed 04/03/2019
Great work
Customer Service
Quality
Value
The work completed was first rate, the attention to detail of the engineer Andrei was fantastic. His efforts to keep everywhere clean and tidy were exemplary. We are delighted with our new solar thermal installation.
Nick in Torbay Posted on 05/07/2021 , work completed 30/06/2021
The trader replied (on 06/07/2021)
Dear Nick, thank you for taking the time to leave us a review and for your positive comments and five star review. I have passed this onto Andrei and the team. Thanks again from all of us at SWPSL.
Excellent work, timekeeping & staff from this company for 10 years 👏
Customer Service
Quality
Value
I have had my boiler and cooker serviced by Southwest Plumbing for 10 years now. Such a friendly company from the office staff and plumbers too. Nice to have the same plumber visit for all this time. He is a credit to the company. Nice to see him still wearing a mask in my home. He is happy to chat whilst doing the service and feel as if he's a friend after all these years. Not once have I been let down or been left with a spec of dust as he is very particular to keeping everything as clean as it was. So to sum it up, clean, friendly, reliable, trustworthy and there prices are very reasonable 👌. 10/10. Well done guys.
Customer in Torbay Posted on 19/04/2022 , work completed 19/04/2022
The trader replied (on 03/05/2022)
Thank you very much for your super 5 star review, your time and effort in posting such kind words are very much appreciated. We look forward to assisting you in the future. Thanks again from all of the team at SWPSL
Professional, polite and reasonably priced
Customer Service
Quality
Value
We have used South West Plumbing for many years. Having recently moved, we wanted a utility room made in the garage, new sink fitted, taps etc. SWP came in and assessed the best way of giving us what we wanted. The quote came through very quickly, and was very reasonable, considering the amount of work required. The work was completed to a very high standard, and on the day that had been arranged. The plumber taking a real pride in his work. He was polite, considerate and professional. Cleaned up after himself and took all of the waste away for recycling where possible.
Customer in Torbay Posted on 06/11/2025 , work completed 06/11/2025
The trader replied (on 10/11/2025)
Thank you for your fabulous FIVE STAR review, your comments are very much appreciated and have been passed onto the Team. We hope to assist you as required for many years to come. Kind Regards the Team at SWPSL
Which? Local Review
Customer Service
Quality
Value
Excellent response, swift service, excellent work done, very reasonable cost.
DIYpioneer Posted on 19/07/2010 , work completed 19/07/2010
Which? Local Review
Customer Service
Quality
Value
We needed to replace our combi boiler. South West plumbing were very professional, courteous and thorough when quoting. They were honest about extra things that were required to keep house up to date with building regs. When they did the work, they were very good again - explained everything they were doing, friendly, efficient, did exactly what they said they were going to do, very clean and tidy, and thorough.
Glenn Jenkins Posted on 09/10/2010 , work completed 09/10/2010
Which? Local Review
Customer Service
Quality
Value
Our boiler broke down late Saturday evening, and we rang Sunday morning. An engineer came out and fixed it within the hour - very knowledgeable, helpful and professional. Will use them when we buy a new boiler in 2012 because they're the only ones who offer a 7 not just 5 year guarantee.
Di Vegh Posted on 18/12/2011 , work completed 18/12/2011
Excellent
Customer Service
Quality
Value
South West Plumbing installed a new boiler for us and overhauled our central heating system. We were very happy with their service. The team was excellent - prompt, efficient, friendly and professional, with good communication at all times. We’d recommend them to anyone.
Hilary Menos Posted on 16/08/2016 , work completed 16/08/2016
The trader replied (on 12/10/2016)
Thank you for your review.
My Review
Customer Service
Quality
Value
First rate
John, Devon Posted on 03/10/2016 , work completed 03/10/2016
The trader replied (on 12/10/2016)
Thank you for taking the time to give us a review.
My Review
Customer Service
Quality
Value
Perfect
Brian, Devon Posted on 09/09/2016 , work completed 09/09/2016
The trader replied (on 12/10/2016)
Thank you for your review, I will pass on your comments to Andrei (he is quickly becoming a bit of a customer favourite).
Fast and efficient!
Customer Service
Quality
Value
Very professional, fast, informative and efficient, would definitely use again!
Claire, Devon Posted on 05/11/2016 , work completed 05/11/2016
The trader replied (on 18/11/2016)
Thank you for the review Claire, please pass on all of our details to friends and family in the area.
Prompt and professional
Customer Service
Quality
Value
Work was done very nicely, chap pleasant and told us what he was doing up stairs and down, prompt and professional. Tidied up everywhere.
Which? Trusted Traders Consumer Posted on 10/11/2016 , work completed 10/11/2016
The trader replied (on 12/12/2016)
Thank you for taking the time to give us this review, we take pride in all the work we complete. Please pass on our details to family and friends should they need our services.
My review
Customer Service
Quality
Value
Excellent service. Highly recommended.
Helen, Devon Posted on 21/12/2016 , work completed 21/12/2016
The trader replied (on 11/01/2017)
Hi Helen, thank you for writing your review on the new feedback cards. Having problems with your boiler that close to Christmas may have worried you but now you have a fantastic brand new Worcester Greenstar 28CDi with a 10 year guarantee, ENJOY.
Very impressed
Customer Service
Quality
Value
A great team, led by Thomas Martin. Everything explained at every step of the work. I am very impressed at the standard of service.
Mary, Devon Posted on 06/01/2017 , work completed 06/01/2017
The trader replied (on 11/01/2017)
Thank you for the great review Mary, Tom is one of our brightest engineers and our customers are really at ease when he is on there install, we hope you enjoy your new Worcester Greenstar 36CDi compact with the 8 year guarantee
My review
Customer Service
Quality
Value
Excellent, friendly, professional work done.
Which? Trusted Traders Consumer Posted on 09/12/2016 , work completed 09/12/2016
The trader replied (on 11/01/2017)
Thank you for the review Mrs Popple, it was a pleasure organising the survey and installation of your Worcester Greenstar 15i system boiler, you now have a 8 years parts and labour guarantee.