South West Plumbing Services Ltd

South West Plumbing undertook a re-design and upgrade to an existing part underfloor and conventional C.H. and Hot Water system which then functioned superbly. Recently, the old boiler was replaced by them with a Worcester Greenstar 32CDi Compact (a joy itself !). First class materials were used throughout. A great team at every level, but it was John H who did all the 'hand's on' work. A very neat and tidy installation.

We have recently had a new boiler fitted, which turned out to be quite tricky and then other jobs arose linked to the leaking manifold on our under floor heating. Over the last month we have met several engineers, all have been very professional friendly and able to explain details in simple terms! We have always found it easy to contact the company and there has always been a timely response. Overall there were a few hiccups, because our system was difficult to fit, but we are very happy with S.W. Plumbing's approach and we are glad that we've chosen the company.

We contacted South West Plumbing Services Ltd as we had a central heating problem and asked for an annual service to the boiler and two gas fires as well. The phoned request was confirmed by email to us, which was reassuring. The engineer, Jerry, arrived promptly and carried out all the work necessary. He was smart, cheerful, friendly and helpful. He completed a thorough job working in a very clean and tidy manner. We have no hesitation in recommending South West Plumbing Services Ltd and will definitely be using them again.

After an engineer was called to diagnose leaks from the boiler in my Mothers loft, it was apparent that a bigger job was necessary with a new boiler install. As Mum was in hospital and no hot water or heating in her home, a surveyor was arranged for later that day. Two options were quoted for and a date was arranged for the work to be done. As with all my dealings with this company, I cannot fault them in anyway. They are always prompt, efficient and get the job done with minimum fuss. Over three day, a new combi boiler was put in and all the old equipment taken out. As I do not live locally, the team worked really hard to finish the job so I could travel back to Hertfordshire the next day. Thank you everyone for an excellent job well done.

The plumber came to service the boiler today, for the landlord. What a helpful and polite man he was. Thank you Jerry.

Owing to our old combi-boiler breaking down, we asked South West Plumbing to carry out a survey and give us a price to install a new one. The survey was carried out by Bill, at the time and date mutually agreed. The actual installation was carried out by John and his apprentice in a timely fashion. We had originally been warned that we may not have heating and hot water on the first day, but John ensure that we did have this during a very cold period. The full installation was completed the following day as quoted. We needed a new sender unit, which was changed promptly by Josh. We found all the staff we had dealings with, to be extremely courteous, pleasant and non-intrusive.

On moving home, I discovered the old gas boiler though working was not reliable. Contacted this firm having read its very good reviews in an emergency and they responded promptly. After a survey and work to improve the central heating system to maximise efficiency and get the old boiler running correctly, I decided to replace the 17 year old boiler to update it and peace of mind. Their end to end customer service is very professional and helpful including calls answered promptly and helpfully. The surveyor and engineer were very knowledgeable and answered all my queries about various options. Despite my considerable experience in dealing with domestic boilers, as a single elderly female it was very refreshing to have your views listened to and new technical issues properly explained. The installation of the new boiler was done very quickly and to a high standard. The engineer turned up on time, worked diligently and was polite and friendly as well as keeping my home neat and tidy. The overall cost was very reasonable for a top quality job. I have now contracted with South West Plumbing Services to annually service my heating system and respond to any repair needs. Given that the boiler is operating beautifully, my concern about heating reliability has gone as I know the system is in safe hands with this outstanding firm.

We have used SW Plumbing for over 20 years, in that time installing a new Worcester Bosch boiler, a large capacity Cylinder Tank with double 3kWh thermostats powered by solar, radiators, plus annual servicing etc. Our latest has been Bosch Air Conditioning planned and installed by Andre and advise from Bill, which has been brilliant cooling our Kitchen & Conservatory over the summer, and now in heating mode over the winter saving us having to have the house central heating on all the time. Very economical to run; no cost in fact over the summer with the solar. Very pleased.