South West Plumbing Services Ltd

I rarely leave reviews but feel I have to on this occasion. From my first contact with the office to the to the closing of the front door when the engineer left my house after fitting my new boiler I had met with nothing but a friendly professional and knowledgeable service. Mike the surveyor explained what was needed and why, he answered all my questions in a way I could easily understand and left leaving me confident with my decision. The engineer Andrei was both super efficient and professional, the carpeted areas were protected and the area was kept clean. Also the cost could be covered in a few different ways. I choose 12 months interest free. I would highly recommend this company to anyone needing plumbing or heating work done.

From start to finish this company is very professional. First contact by phone gave me the pricing information I needed to compare with other companies. Their hourly rate was very competitive, and I was able to make an appointment that was convenient for me. I needed some gas pipework altered and a new gas hob and electric oven installed. The engineer arrived promptly and set to work, he was efficient, polite and protected the area he was working in. He did some brilliant pipework alterations in a very confined space and fitted both the gas hob and electric cooker. He cleaned up and left the place neat and tidy. Couldn't ask for more. Payment options were good too, either invoice or card payment. I chose to visit the office, which is also business like and efficient, where I was able to pay, and was given the choice of an electronic or paper receipt. A very satisfactory experience all round and I would highly recommend this company and definitely use them again.

Had a new boiler installed, by excellent engineers. Quality work by two excellent, polite and friendly engineer Tom and apprentice Alfie. Very tidy, no mess left anywhere. I give a 5* recommendation for this company .

Owing to our old combi-boiler breaking down, we asked South West Plumbing to carry out a survey and give us a price to install a new one. The survey was carried out by Bill, at the time and date mutually agreed. The actual installation was carried out by John and his apprentice in a timely fashion. We had originally been warned that we may not have heating and hot water on the first day, but John ensure that we did have this during a very cold period. The full installation was completed the following day as quoted. We needed a new sender unit, which was changed promptly by Josh. We found all the staff we had dealings with, to be extremely courteous, pleasant and non-intrusive.

Have used South West Plumbing before and this time they replaced a toilet pan and cistern and also an electric shower for us. The toilet replacement was not a straight forward job due to our rather Victorian plumbing connections, but they found a way! Would use SWP again without hesitation and can thoroughly recommend them to you.

I obtained three quotes for the boiler replacement I required and South West Plumbing won my confidence by their professional, quick response and reasonable competitive price for the job in hand. Bill Yeoman attended to do the survey. He was extremely knowledgeable and most helpful in guiding me to decide what would be my best solution. Later, he initiated a very good and comprehensive quotation for the work necessary and arranged for it to take place yesterday and the day before. Josh Powel, the installation engineer, worked quickly and efficiently keeping me informed of progress all the time. He was extremely polite, knowledgeable, a very tidy worker and was appreciative of the regular tea deliveries. He got the job done in good time and left the premises having given me all the instruction and paperwork I required. The office staff also played their important part in providing me with a good welcome every time I contacted them and with all the information I required at the time. It was a pleasure doing business with this exceptional team. I have no hesitation in recommending this highly professional and helpful firm to anyone.

On moving home, I discovered the old gas boiler though working was not reliable. Contacted this firm having read its very good reviews in an emergency and they responded promptly. After a survey and work to improve the central heating system to maximise efficiency and get the old boiler running correctly, I decided to replace the 17 year old boiler to update it and peace of mind. Their end to end customer service is very professional and helpful including calls answered promptly and helpfully. The surveyor and engineer were very knowledgeable and answered all my queries about various options. Despite my considerable experience in dealing with domestic boilers, as a single elderly female it was very refreshing to have your views listened to and new technical issues properly explained. The installation of the new boiler was done very quickly and to a high standard. The engineer turned up on time, worked diligently and was polite and friendly as well as keeping my home neat and tidy. The overall cost was very reasonable for a top quality job. I have now contracted with South West Plumbing Services to annually service my heating system and respond to any repair needs. Given that the boiler is operating beautifully, my concern about heating reliability has gone as I know the system is in safe hands with this outstanding firm.

Living in an older property, I have needed a plumber on numerous occasions. For each of those times, I have used South West Plumbing who have never failed to impress with their courtesy, their expert knowledge and excellent service. We have happily recommended them to anyone looking for plumbing services.

Came round only to look at three jobs and give a quote, but was able to complete them all during the visit and inside one hour. New unit in Toilet which didn't flush. New Taps in Kitchen as old ones not able to turn off. New Adjustable Toilet Seat in old lavatory - avoided necessity to replace toilet. Jobs all done efficiently and very helpful. Also answered questions about electric shower. Very pleased with service John Butler,