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Trusted Traders

Southgate & Culham Ltd

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5.0

52 Reviews

About

We are a family run business with a strong ethos on Customer Service. We not only provide our customers with an excellent standard of work but also take pride in trying to save them money wherever we can.

We are also very proud to be a Diamond Worcester Accredited Installer. Worcester have yet again been awarded Which? Best Buy on their Gas Boilers and now also on their Oil Boilers.

Why choose a Diamond Worcester Installer? Simple, Worcester are very careful who they Accredit and further more being a Diamond installer we can give you the maximum Manufacturer's Guarantee offered on the boilers we supply and install.

Being both OFTEC and Gas Safe Registered we are qualified to install Oil, Natural Gas and LPG Boilers. We are also qualified to install Unvented Cylinders, holding the G3 Qualification.

Give us a call, we are always happy to help.

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Underfloor heating
    • Boiler servicing
    • Boiler repair
    • Boiler installation
  • Heating contractors

    • Oil fired heating equipment
    • Central heating systems (installation and servicing)
  • More Services

    • oil fired boiler installation service and maintenance

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
52 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Going the extra mile
Customer Service
Quality
Value
Make no mistake, this is what good looks like. Kevin and his team go the extra mile and don't rest until the problem is fixed. Having slowly been losing hot water pressure and temperature, a detailed investigation yielded a couple of issues, and a new pressurized cylinder was installed as an emergency job in a matter of days. They have previously also replaced our oil boiler. The onsite team are approachable and friendly, as is Nikki who works in the office.
Customer in Suffolk Posted on 30/11/2020 , work completed 27/11/2020
Brilliant service!
Customer Service
Quality
Value
Faced with an emergency, we were very grateful to have discovered such an efficient, knowledgeable, competent and helpful company. We were very satisfied with all aspects of their service and highly recommend Southgate & Culham, Stowmarket. We had literally just completed the purchase of our new home and had no experience at all of oil fired central heating. Almost immediately we encountered three problems: a cold house; a Honeywell CM927 wireless thermostat control with a dead, blank screen - inoperable despite changing batteries; and overwhelming fumes in the room where the Worcester Heatslave II 25/32 combi boiler was located. Panic! Scrambling through the papers left by previous owners, and checking the service records at the back of the manual, we saw Southgate & Culham had carried out the original installation and the annual servicing until recent years. A phone call later and we were reassured that, at the very least, things would be made safe that day, and if at all possible, fixed too. The lovely engineer arrived, and worked quietly and competently - explaining exactly what the faults were, and what he was doing to fix them (including the annual service). At the end, the system was throughly tested, its operation throughly explained - including how to check the oil tank level, and what to do in any future emergency. He even helped us navigate an unfamiliar control for some under-floor electric heating. Brilliant service!
Customer in Suffolk Posted on 17/11/2020 , work completed 06/11/2020
Reliable and excellent service with helpful and knowledgeable advice
Customer Service
Quality
Value
Second Annual Boiler Service undertaken exactly on time and to budget. Engineer was polite, helpful and offered informative advice and information during and following completion of work carried out. Will definitely use again for any future plumbing / heating requirements. Highly recommended.
Nigel in Suffolk Posted on 13/11/2020 , work completed 16/10/2020
Gas boiler service
Customer Service
Quality
Value
Friendly, professional service, with plenty of helpful advice. Always delivered at a competitive price. First class!
Customer in Suffolk Posted on 06/11/2020 , work completed 04/11/2020
Annual Service
Customer Service
Quality
Value
Meeting booked for service. Arrival on time and work carried out quickly and efficiently. Very COVID aware process. Would highly recommend this business. We have used them for over 10 years and have always been fully satisfied.
Customer in Suffolk Posted on 29/10/2020 , work completed 28/10/2020
Boiler replacement
Customer Service
Quality
Value
Needing to replace our aged gas boiler we had several companies quote for the work and were advised, as we have a water softener, that we should fit a Viessmann boiler. Another problem was that the boiler had to fit into the existing cupboard. We phoned Viessmann who recommended Southgate and Culham so we asked them to quote. They were prompt, took on board and solved the fitting problems and also answered our subsequent telephone queries promptly. The engineer arrived on time, did an excellent job including moving the flue and making good the brickwork. The job was finished in the day and the kitchen was left clean and tidy. We would have no hesitation in recommending Southgate and Culham.
Customer in Suffolk Posted on 24/10/2020 , work completed 12/10/2020
Excellent service by trusted company
Customer Service
Quality
Value
Southgate & Culham has has looked after out central heating system for many years. Usually just a boiler service. However on the few occasions when something did go awry they were always available quickly to solve the issue. Friendly and skilful staff, highly recommended.
Customer in Suffolk Posted on 08/09/2020 , work completed 03/09/2020
Top job.
Customer Service
Quality
Value
Prompt quotation, turned up on time to do the work. Polite & courteous whilst in the house, cleared away all rubbish and did a great job of installing the new boiler. 'Did everything it says on the tin'. Many Thanks
Customer in Suffolk Posted on 04/09/2020 , work completed 07/08/2020
Boiler service
Customer Service
Quality
Value
Southgate and Culham installed our Worcester boiler a few years ago and have regularly serviced it. Nice to see the same engineer each time. Very reliable and have not needed any emergency work
Customer in Suffolk Posted on 04/09/2020 , work completed 21/08/2020
Excellent service
Customer Service
Quality
Value
We had a boiler service and a replacement for the expansion tank and associated multivalve. Clean and tidy worker who completed all works efficiently and in a very good time scale. Excellent service and would highly recommend this company.
Customer in Suffolk Posted on 01/09/2020 , work completed 18/08/2020