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Trusted Traders

Southgate & Culham Ltd

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5.0

36 Reviews

About

We are a family run business with a strong ethos on Customer Service. We not only provide our customers with an excellent standard of work but also take pride in trying to save them money wherever we can.

We are also very proud to be a Diamond Worcester Accredited Installer. Worcester have yet again been awarded Which? Best Buy on their Gas Boilers and now also on their Oil Boilers.

Why choose a Diamond Worcester Installer? Simple, Worcester are very careful who they Accredit and further more being a Diamond installer we can give you the maximum Manufacturer's Guarantee offered on the boilers we supply and install.

Being both OFTEC and Gas Safe Registered we are qualified to install Oil, Natural Gas and LPG Boilers. We are also qualified to install Unvented Cylinders, holding the G3 Qualification.

Give us a call, we are always happy to help.

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Underfloor heating
    • Boiler servicing
    • Boiler repair
    • Boiler installation
  • Heating contractors

    • Oil fired heating equipment
    • Central heating systems (installation and servicing)
  • More Services

    • oil fired boiler installation service and maintenance

Customer reviews

5.0
36 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Heating rectification
Customer Service
Quality
Value
The amount paid was £450.92. Kevin had a mammoth task sorting out wiring which was left by the firm who fitted our new boiler a couple of years ago.We can’t recommend Southgate and Culham enough very pleased with their work. Prompt kept in touch very happy.
Michael in Suffolk Posted on 24/06/2020 , work completed 15/05/2020
Excellent, professional service
Customer Service
Quality
Value
I had a new boiler installed by Southgate & Culham a year ago, and last week was my first annual boiler service. I haven't had any problems with this company and would highly recommend them to anyone wishing to have a boiler serviced or installed. One of the few companies that actually put the customer first and always get back to your messages! Thank you.
Customer in Suffolk Posted on 13/06/2020 , work completed 03/06/2020
Service
Customer Service
Quality
Value
Had a 1st service on a boiler and system that they fitted a year ago, booked on Monday done on Wednesday. All good no problems.
Customer in Suffolk Posted on 04/06/2020 , work completed 03/06/2020
Excellent service throughout whole process
Customer Service
Quality
Value
I received very prompt attention when first contacting Southgate & Culham, including a visit to ascertain the problem with my boiler. Once a new boiler was decided it was installed within the week. The work was carried out with professional efficiency within 4 hours. I am extremely pleased with the result. Many thanks to the team at Southgate and Culham. I would highly recommend this trader. The "would you recommend this trader?" section below doesn't seem to be working as I can't indicate yes!
Customer in Suffolk Posted on 29/05/2020 , work completed 28/05/2020
Good service
Customer Service
Quality
Value
Company sent an experienced representative promptly and provided a quote that seemed reasonable. Work was carried out efficiently without mess or fuss and I would definitely recommend this company.
Customer in Suffolk Posted on 19/05/2020 , work completed 19/05/2020
Installation of a Viessmann Vitodens 111-W Storage Combi Boiler
Customer Service
Quality
Value
Our boiler failed and we wanted to update our system to an Unvented system. I had been recommended Viessmann boilers by a friend so got in touch. Kevin, from Southgate & Culham, came to review what we wanted and after hearing what we needed, suggested a better solution than I originally was going to go for. It meant we could get rid of the boiler from the kitchen completely and get everything into one unit in the airing cupboard upstairs. From that point everything went very well, from agreeing the price, installation date, the install and all follow up has been excellent. The install was completed in 2 days as agreed and everything was up and working. The quality of workmanship is very good and nothing was too much trouble for Kevin & Wayne in making sure we were happy with everything. We are delighted with the new system and I would thoroughly recommended Southgate & Culham.
Customer in Suffolk Posted on 13/05/2020 , work completed 30/04/2020
Installation of a new domestic oil fired boiler
Customer Service
Quality
Value
A site visit was paid by Kevin who readily explained options and made recommendations, all of which were patiently and clearly explained. This was followed by comprehensive quotes for either a standard or condenser boiler. A condenser boiler was ordered and Kevin and his colleague, Wayne, arrived promptly on the agreed day of installation and immediately set to work removing the old boiler. They both worked diligently throughout the day and the new boiler was up and running by late afternoon. On completion of the work they gave a good brief on the operation of the boiler and cleared the site of all detritus and packaging, including removal of the old boiler. Overall a thoroughly professional job carried out by competent and personable tradespersons. They were ably supported back in their office by Nikki, who made all the administrative arrangements. I have no hesitation in highly recommending this company.
Colin Heithus, Wattisham, Suffolk Posted on 07/05/2020 , work completed 14/03/2020
Great service!
Customer Service
Quality
Value
I just wanted to thank you all at Southgate and Culham Ltd for the excellent job which was done installing the new boilers at our house. Starting with Kevin coming to quote for the job, Nikki in the office responded promptly to all my queries with great patience. Kevin and Wayne undertook the work very professionally, being quietly efficient, tidy and very pleasant & the works were completed on budget and without any delays - amazingly - during Covid lockdown. The aftercare information and service were also excellent. The joy of hot water and central heating both available again cannot be underestimated! I thoroughly recommend this company.
Customer in Suffolk Posted on 01/05/2020 , work completed 16/04/2020
Reliable, competent, a delight to have Kevin and Wayne working for us. Nikki is an outstanding ‘front of house’ correspondent.
Customer Service
Quality
Value
We first met Southgate and Culham when they were working for our daughter. They did a superb job there and being Worcester accredited came with excellent credentials. Following problems with a previous company, we were in need of a new boiler installation and pipe work make over. From the moment we rang Nikki for advice, we knew we were in safe hands. Although, because of their excellent service, the company is extremely busy, whenever I have telephoned Nikki has always been most helpful. As soon as we met Kevin to discuss our needs we had full confidence that our installation would meet our requirements and the installation be fitted efficiently and effectively. They were with us three full days, they needed to pop back for a short while on the fourth day to fine tune this system as they found another issue from previously pipe work, not their work, which needed rectifying. They fixed this additional fault with no problem. Kevin and Wayne have an excellent working relationship and they were a delight to have them work for us. Neat, tidy and excellent workmanship. We would highly recommend them for any work needing Heating Engineers.
Customer in Suffolk Posted on 27/04/2020 , work completed 24/04/2020
Fantastic - as always!
Customer Service
Quality
Value
We've used Southgate and Culham for many years now, starting with a new boiler installation at our previous house in 2015. In March 2019 the boiler in our current house died and Kevin and the team replaced it for us. We are limited for space where the boiler would have to be inside the house, so Kevin suggested an external boiler. This worked beautifully - and gave us added cupboard space in the kitchen as well, result! Every time we have dealt with them the outcome is the same, whether it's a full installation or a service. Their prices are very reasonable for the quality of work, parts and service, they are unfailingly cheerful and helpful and they are always looking for ways to do a more efficient job and, if possible, save the customer unnecessary expense. We know that they are just an email or a phone call away and we have never had any delays from them at all. They are also happy to offer advice even if it doesn't end up leading to work for them. We trust them completely and very much enjoy having them working in our home. Kevin has just completed the first service on our outside boiler and, as always, everything ran beautifully.
Customer in Suffolk Posted on 08/04/2020 , work completed 23/03/2020