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Trusted Traders

Southgate & Culham Ltd

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5.0

63 Reviews

About

We are a family run business with a strong ethos on Customer Service. We not only provide our customers with an excellent standard of work but also take pride in trying to save them money wherever we can.

We are also very proud to be a Diamond Worcester Accredited Installer. Worcester have yet again been awarded Which? Best Buy on their Gas Boilers and now also on their Oil Boilers.

Why choose a Diamond Worcester Installer? Simple, Worcester are very careful who they Accredit and further more being a Diamond installer we can give you the maximum Manufacturer's Guarantee offered on the boilers we supply and install.

Being both OFTEC and Gas Safe Registered we are qualified to install Oil, Natural Gas and LPG Boilers. We are also qualified to install Unvented Cylinders, holding the G3 Qualification.

Give us a call, we are always happy to help.

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Underfloor heating
    • Boiler servicing
    • Boiler repair
    • Boiler installation
  • Heating contractors

    • Oil fired heating equipment
    • Central heating systems (installation and servicing)
  • More Services

    • oil fired boiler installation service and maintenance

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
63 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
New Boiler
Customer Service
Quality
Value
Another fantastic installation by S &C. Reliable, efficient and easy to contact which is all you need when you are having problems with heating etc.
Customer in Suffolk Posted on 23/02/2021 , work completed 13/02/2021
Quick call out response
Customer Service
Quality
Value
Hi, After calling the company that installed my boiler with no response for two days. I found this company, Southgate & Culham Ltd from the Worcester-Bosch website. My central heating system broke down and I call the company and Nikki who answered the call was nice and friendly. The engineer would be with you, within an hour. When I told her what the problem was I had with the system, she knew what the fault was and check that the engineer had the part on board before sending him out, which was great, because the the engineer was able to change the broken part and resolved the problem satisfactorily. He was very helpful and the job was done in 30 minutes. Great work well done. Yes I would recommend this company. Mr H Sutherland
Customer in Suffolk Posted on 17/02/2021 , work completed 11/02/2021
Excellent, Efficient Work
Customer Service
Quality
Value
Fitting new Worcester/bosch oil fired boiler. Fitting was completed on time and in budget. I would thoroughly recommend Southgate & Cullum. The fitters were incredibly efficient and the job was done with little disruption and completed in a day. The old boiler and pipework taken away as agreed. After sales service very good and boiler has been running perfectly. I would highly recommend for future projects.
Customer in Suffolk Posted on 15/02/2021 , work completed 26/01/2021
Reliable and timely
Customer Service
Quality
Value
Thank you again for your prompt and professional gas boiler service and safety inspection. Nikki is always quick to respond and communicates clearly and precisely. Highly recommend Southgate and Culham, again!
Customer in Suffolk Posted on 11/02/2021 , work completed 05/02/2021
Highly Recommended
Customer Service
Quality
Value
I used S&C after they very honestly advised me I don't need a boiler replacement, it just needed a service. Kevin came and serviced it during lockdown and was brilliant with covid precautions, got the job done and answered questions we had. Will definitely use S&C again for a hive install and future services.
Customer in Suffolk Posted on 03/02/2021 , work completed 29/01/2021
Boiler installation
Customer Service
Quality
Value
Superb service from beginning to end. Been using Southgate & Culham for four years, having been recommended to us by the previous owners of our house, who had used them for boiler servicing for at least eight years previously. We contacted them mid-December as an emergency because our previous boiler, installed when the house was built, had failed completely, resulting in the need for a replacement. They had the new boiler installed before Christmas. Very conscientious and experienced team. Turned up when promised, meticulously tidy and kept the work areas spotless throughout the job. Boiler works well and the house has never been so warm!
Customer in Suffolk Posted on 26/01/2021 , work completed 22/12/2020
Reliable and communicative
Customer Service
Quality
Value
These guys are what anybody would want in a tradesman. Office correspondence is clear and friendly and they respond to questions and answer phone calls and emails. They try hard to fit you in quickly when your system is down. They know their stuff but are ready to give advice as well as make repairs. I can do some of my own work and they are happy to work with me on it. They are flat out but give you time. Excellent rating from me.
Marcus in Suffolk Posted on 23/12/2020 , work completed 23/12/2020
Outstanding 5 Star Service!
Customer Service
Quality
Value
The first paragraph on the profile page of Southgate & Culham on Which? Trusted Traders is spot on! Finally, a Plumbing & Heating company with Morals, Scruples & Principles who provide a 5 Star Impeccable Service with Excellent Customer Care & Excellent Customer Service Wayne arrived early to carry out:- Two Radiator changes along with two TRV/Lockshield sets Six TRV/Lockshield set changes Tighten Mono Mixer Tap on Kitchen Sink Wayne removed his shoes upon arrival (which is always a good sign that a Tradesman respects your home) & placed covers under the Radiators to be removed. He worked incredibly fast & was clean & tidy throughout the house & even hoovered! Wayne was friendly, very polite & courteous with excellent people skills. He is very knowledgable & answered all my questions I asked him to look at & carry out additional works if he had time:- a) Hallway Radiator change b) Replace & Redirect Condensate Pipe to new Combi Boiler (Worcester Bosch Greenstar 30i) which had been fitted by another company a week earlier c) Check Boiler Flue in Loft & Roof Nothing was too much trouble & he carried out the additional checks & work very quickly. I have used numerous Plumbing & Heating companies throughout the UK & Abroad for Hospitality Venues & Homes & Wayne is one of the best Plumbing & Heating Engineers I have ever seen. He is an excellent asset & a superb ambassador for Southgate & Culham. Can thoroughly recommend this 5 Star company for any Plumbing & Heating work
Customer in Suffolk Posted on 23/12/2020 , work completed 18/12/2020
A Breath of Fresh Air for Plumbing and Heating Services
Customer Service
Quality
Value
As a Which member, I found Southgate & Culham on the Which? Trusted Trader website. After reading the reviews & then viewing their website, I first phoned the company on 12.11.20 for a quote to carry out:- 2 x Radiator / TRV / Lockshield changes and 6 x TRV / Lockshield changes. Spoke to a very friendly helpful lady called Nikki, who gave me a verbal quote straight away. This was confirmed by email the next day & received by post two days later. I accepted the quote, which was very competitive & thorough. Then had further communication by phone & email. The work was initially booked for 10.12.20 which unfortunately I had to change to 18.12.20. I also added some additional work. Nothing was too much trouble for Nikki, who is very professional & knowledgeable. She is very polite & courteous with excellent customer care & people skills. Having dealt with numerous Plumbing & Heating companies over the years, both professionally & for my own home use, throughout the UK, I have to say dealing with Southgate & Culham is a very welcome breath of fresh air!
Customer in Suffolk Posted on 12/12/2020 , work completed 12/11/2020
Thermostatic Radiator valve replacement.
Customer Service
Quality
Value
Two out of eight valves had developed faults after 30-35 years service resulting in rhythmic rumblings, clatter and a cold radiator. I requested renewal of them all. This needed total drain down followed by recharging with corrosion inhibitor. While conducting a full heat test, Kevin discovered that a heating zone valve was also faulty causing failure of the boiler to start. This had manifested as an untraceable intermittent fault some weeks earlier, so I was very pleased to have this fixed at the same time. The work was carried out to the highest standard on the agreed date and the cost fell within expected parameters. Kevin was very careful to observe Pandemic protocol throughout the visit and left the house clean and tidy. We kept out of the way in the one room without thermostatic valves, kept warm with a portable electric heater! There has been no further problems with radiators following the visit. I have used this company for many years and always found them to be very helpful and efficient, I would not hesitate to provide a recommendation.
Customer in Suffolk Posted on 12/12/2020 , work completed 02/12/2020