Southgate & Culham Ltd

Our boiler failed and we wanted to update our system to an Unvented system. I had been recommended Viessmann boilers by a friend so got in touch. Kevin, from Southgate & Culham, came to review what we wanted and after hearing what we needed, suggested a better solution than I originally was going to go for. It meant we could get rid of the boiler from the kitchen completely and get everything into one unit in the airing cupboard upstairs. From that point everything went very well, from agreeing the price, installation date, the install and all follow up has been excellent. The install was completed in 2 days as agreed and everything was up and working. The quality of workmanship is very good and nothing was too much trouble for Kevin & Wayne in making sure we were happy with everything. We are delighted with the new system and I would thoroughly recommended Southgate & Culham.

I just wanted to thank you all at Southgate and Culham Ltd for the excellent job which was done installing the new boilers at our house. Starting with Kevin coming to quote for the job, Nikki in the office responded promptly to all my queries with great patience. Kevin and Wayne undertook the work very professionally, being quietly efficient, tidy and very pleasant & the works were completed on budget and without any delays - amazingly - during Covid lockdown. The aftercare information and service were also excellent. The joy of hot water and central heating both available again cannot be underestimated! I thoroughly recommend this company.

I received very prompt attention when first contacting Southgate & Culham, including a visit to ascertain the problem with my boiler. Once a new boiler was decided it was installed within the week. The work was carried out with professional efficiency within 4 hours. I am extremely pleased with the result. Many thanks to the team at Southgate and Culham. I would highly recommend this trader. The "would you recommend this trader?" section below doesn't seem to be working as I can't indicate yes!

We're hugely grateful that you came over straightaway (after office hours) to fix our leak. And thank you for your services and repairs. A super professional and efficient service.

Immersion heater appeared to have failed, however on first visit the engineer reported a loose electrical connection which on tightening appeared to restore working order. He was reluctant to incur my expense of changing it if not really necessary, so by agreement he left it in. There was no hot water next day so it was concluded to be an intermittent fault and he was asked to re-attend which he did a week later. This was entirely acceptable as heating water was possible by using the oil-fired boiler on water only as the alternative fuel. Upon his second visit the engineer replaced the heater and showed me the faulty one. The internal element casing was split in two places! I was pleased with the account when it arrived as I was only charged for one call-out fee. Good, thoughtful service all round.

As a Which member, I found Southgate & Culham on the Which? Trusted Trader website. After reading the reviews & then viewing their website, I first phoned the company on 12.11.20 for a quote to carry out:- 2 x Radiator / TRV / Lockshield changes and 6 x TRV / Lockshield changes. Spoke to a very friendly helpful lady called Nikki, who gave me a verbal quote straight away. This was confirmed by email the next day & received by post two days later. I accepted the quote, which was very competitive & thorough. Then had further communication by phone & email. The work was initially booked for 10.12.20 which unfortunately I had to change to 18.12.20. I also added some additional work. Nothing was too much trouble for Nikki, who is very professional & knowledgeable. She is very polite & courteous with excellent customer care & people skills. Having dealt with numerous Plumbing & Heating companies over the years, both professionally & for my own home use, throughout the UK, I have to say dealing with Southgate & Culham is a very welcome breath of fresh air!

Hi, After calling the company that installed my boiler with no response for two days. I found this company, Southgate & Culham Ltd from the Worcester-Bosch website. My central heating system broke down and I call the company and Nikki who answered the call was nice and friendly. The engineer would be with you, within an hour. When I told her what the problem was I had with the system, she knew what the fault was and check that the engineer had the part on board before sending him out, which was great, because the the engineer was able to change the broken part and resolved the problem satisfactorily. He was very helpful and the job was done in 30 minutes. Great work well done. Yes I would recommend this company. Mr H Sutherland

Another fantastic installation by S &C. Reliable, efficient and easy to contact which is all you need when you are having problems with heating etc.

Heat exchanger failed on our 13-yer old boiler and so we were without hot water and heating. Within two days of diagnosing the problem, Kevin had stripped out the old and fitted a new boiler. Brilliant!

They were recommended by a friend and their advice and professionalism lived up to and exceeded my expectation. Initial advice; honest and expert. Quotation; comprehensive and very fair. Punctuality; turned up on site on the day originally agreed. Workmanship; extremely professional and tidy. Handing over; comprehensive and understandable. To add to this, they were polite, friendly and respectful of our property. An absolute delight to have them undertaking the work for us. They will always get my recommendation.