Southgate & Culham Ltd

These guys are what anybody would want in a tradesman. Office correspondence is clear and friendly and they respond to questions and answer phone calls and emails. They try hard to fit you in quickly when your system is down. They know their stuff but are ready to give advice as well as make repairs. I can do some of my own work and they are happy to work with me on it. They are flat out but give you time. Excellent rating from me.

Make no mistake, this is what good looks like. Kevin and his team go the extra mile and don't rest until the problem is fixed. Having slowly been losing hot water pressure and temperature, a detailed investigation yielded a couple of issues, and a new pressurized cylinder was installed as an emergency job in a matter of days. They have previously also replaced our oil boiler. The onsite team are approachable and friendly, as is Nikki who works in the office.

I used S&C after they very honestly advised me I don't need a boiler replacement, it just needed a service. Kevin came and serviced it during lockdown and was brilliant with covid precautions, got the job done and answered questions we had. Will definitely use S&C again for a hive install and future services.

Our hot water expansion tank sprung a leak overnight and soaked everything including the carpeted area next to the hot water cylinder. Contacted Southgate & Culham and explained the problem and how urgently we needed it fixed. They came out that day and not only fixed the problem, but identified previous plumbing mistakes that caused the expansion tank problem. Everything sorted by the end of the day...…Cannot thank them enough.

Southgate and Culham replaced our aging oil boiler with a Worcester Bosch unit and did an excellent job from start to finish. Throughout the two day job they were friendly, efficient and courteous. We decided to redesign our utility room where the new boiler was going to go and Kevin was really helpful with pipework routing to make the new room easy to tile and paint, nothing was too much trouble. Will definitely use again for servicing and future works. Would recommend highly.

Southgate & Culham Ltd installed my boiler in 2019 and have also serviced it every year. A small problem occurred and they arrived at my property within 40 mins of my call. Came back next day to check everything was fine. Excellent service and would recommend the company. Fast efficient and friendly.

Heat exchanger failed on our 13-yer old boiler and so we were without hot water and heating. Within two days of diagnosing the problem, Kevin had stripped out the old and fitted a new boiler. Brilliant!

Efficient friendly and tidy work done on our boiler. A clear outline of what was done and some good advice regarding extending the boiler's life. Heartily recommended.

Our plumber recently retired so it meant we needed to find a local plumber. Our property is only 10 years old but problems can and do arise and not having a reliable plumber is not a good idea. I found Southgate & Culham and have now used them 3 times in the last 4 months. They have given excellent service over 3 different types of callouts. The first was concerning a problem in the non-ventilated area of the domestic hot water system, the second was a propane leak to the cooker hob and the third was a booked service to our oil boiler. Of course, they have all the necessary accreditation to carry out this diverse work and it was accomplished without delay in a really very pleasant manner. They were careful and tidy and obviously very knowledgeable about the work they were doing. All in all, I am very pleased to have found them and already trust them knowing they can actually do what they say they can. Excellent company.

What an amazing couple - Kevin on the installation, Nikki (mostly) in the office and on occasion coming over to lend a hand, and tutor me in the finer points of my smart system. I had a complete new heating system put into a newly connected gas supply in a big older house. The house threw up a few unexpected challenges and Kevin - a true problem solver and lateral thinker - came up with some very clever solutions to deal with them. Kevin also deftly minimised the disruption, kept me in hot water throughout through clever phasing of the work and finished ahead of time. Above all they are both really lovely people with very high standards -considerate, thoughtful and knowledgeable. When I found myself in an unrelated crisis, they were quick with suggestions and offers of help. I found Southgate & Culham through the Which? trusted traders site, and I could not have found anyone anywhere that I could trust more. I am a single older woman and a long-standing member of Which? and am very grateful to have been able to rely upon their expertise, their local knowledge, and their kindness. I cannot recommend them highly enough. And I love my new heating system, which delivers everything Kevin said it would. My dad would approve of him.