Southgate & Culham Ltd

I just wanted to thank you all at Southgate and Culham Ltd for the excellent job which was done installing the new boilers at our house. Starting with Kevin coming to quote for the job, Nikki in the office responded promptly to all my queries with great patience. Kevin and Wayne undertook the work very professionally, being quietly efficient, tidy and very pleasant & the works were completed on budget and without any delays - amazingly - during Covid lockdown. The aftercare information and service were also excellent. The joy of hot water and central heating both available again cannot be underestimated! I thoroughly recommend this company.

We've used Southgate and Culham for many years now, starting with a new boiler installation at our previous house in 2015. In March 2019 the boiler in our current house died and Kevin and the team replaced it for us. We are limited for space where the boiler would have to be inside the house, so Kevin suggested an external boiler. This worked beautifully - and gave us added cupboard space in the kitchen as well, result! Every time we have dealt with them the outcome is the same, whether it's a full installation or a service. Their prices are very reasonable for the quality of work, parts and service, they are unfailingly cheerful and helpful and they are always looking for ways to do a more efficient job and, if possible, save the customer unnecessary expense. We know that they are just an email or a phone call away and we have never had any delays from them at all. They are also happy to offer advice even if it doesn't end up leading to work for them. We trust them completely and very much enjoy having them working in our home. Kevin has just completed the first service on our outside boiler and, as always, everything ran beautifully.

I have used Southgate & Culham for over 5 years now and they have always done an excellent job. Having had them fit a new combi boiler and radiator they now perform the annual servicing for a very reasonable price.

The response to our initial telephone call was very quick. The was completed very quickly and professionally.

Prompt quotation, turned up on time to do the work. Polite & courteous whilst in the house, cleared away all rubbish and did a great job of installing the new boiler. 'Did everything it says on the tin'. Many Thanks

Faced with an emergency, we were very grateful to have discovered such an efficient, knowledgeable, competent and helpful company. We were very satisfied with all aspects of their service and highly recommend Southgate & Culham, Stowmarket. We had literally just completed the purchase of our new home and had no experience at all of oil fired central heating. Almost immediately we encountered three problems: a cold house; a Honeywell CM927 wireless thermostat control with a dead, blank screen - inoperable despite changing batteries; and overwhelming fumes in the room where the Worcester Heatslave II 25/32 combi boiler was located. Panic! Scrambling through the papers left by previous owners, and checking the service records at the back of the manual, we saw Southgate & Culham had carried out the original installation and the annual servicing until recent years. A phone call later and we were reassured that, at the very least, things would be made safe that day, and if at all possible, fixed too. The lovely engineer arrived, and worked quietly and competently - explaining exactly what the faults were, and what he was doing to fix them (including the annual service). At the end, the system was throughly tested, its operation throughly explained - including how to check the oil tank level, and what to do in any future emergency. He even helped us navigate an unfamiliar control for some under-floor electric heating. Brilliant service!

Thank you again for your prompt and professional gas boiler service and safety inspection. Nikki is always quick to respond and communicates clearly and precisely. Highly recommend Southgate and Culham, again!

Hi, After calling the company that installed my boiler with no response for two days. I found this company, Southgate & Culham Ltd from the Worcester-Bosch website. My central heating system broke down and I call the company and Nikki who answered the call was nice and friendly. The engineer would be with you, within an hour. When I told her what the problem was I had with the system, she knew what the fault was and check that the engineer had the part on board before sending him out, which was great, because the the engineer was able to change the broken part and resolved the problem satisfactorily. He was very helpful and the job was done in 30 minutes. Great work well done. Yes I would recommend this company. Mr H Sutherland

Another fantastic installation by S &C. Reliable, efficient and easy to contact which is all you need when you are having problems with heating etc.

First class service again, efficient and kind with an aged person! Thank you for your continued help.