Southgate & Culham Ltd

Southgate and Culham installed a boiler for us nearly 5 years ago and since then they have attended a few smaller jobs for us. I have always found everybody to be friendly, very professional and trustworthy.

The whole installation was carried out and completed very professionally as per quotation. Southgate and Culham arrived on time and were very helpful and considerate throughout the process. Communication was excellent and we would have no hesitation in recommending this company to family and friends in the future.

We recently had our old oil boiler serviced and several expensive spare parts replaced. Shortly afterward, unfortunately, decided to gurgle for a few days and then completely gave up the ghost. Understandably due to the current health situation, it seemed to be impossible to get anyone to come out to see what the problem was until we contacted Southgate and Culham. On hearing that we had no heating or hot water, and the emersion heater did not work either, despite it being a very busy period Nikki arranged for an engineer to call within a few days. As repairing the boiler was no longer an option we decided to have it totally replaced. All the team pulled out all the stops to get us a quote and fit the new boiler within a week from initially diagnosing the problem. The engineers arrived four days after the call out, Kevin and Wayne, who were both very friendly and professional and adhered to the current recommendations regarding COVID 19. The boiler was fitted and the degree of efficiency and competency was second to none. We would not hesitate to recommend this firm and their phone number is definitely now on our speed dial.

Unable to turn to heat off and house getting like a sauna. Phoned at about 10 am and the engineer was with us by 5 pm. Problems identified very quickly. All the required items needed were onboard and work completed within an hour. Everything has worked perfectly since and our thanks to Southgate and Culham for a speedy, efficient, and friendly service. We would recommend them to anyone without any hesitation.

Had a 1st service on a boiler and system that they fitted a year ago, booked on Monday done on Wednesday. All good no problems.

Needing to replace our aged gas boiler we had several companies quote for the work and were advised, as we have a water softener, that we should fit a Viessmann boiler. Another problem was that the boiler had to fit into the existing cupboard. We phoned Viessmann who recommended Southgate and Culham so we asked them to quote. They were prompt, took on board and solved the fitting problems and also answered our subsequent telephone queries promptly. The engineer arrived on time, did an excellent job including moving the flue and making good the brickwork. The job was finished in the day and the kitchen was left clean and tidy. We would have no hesitation in recommending Southgate and Culham.

Faced with an emergency, we were very grateful to have discovered such an efficient, knowledgeable, competent and helpful company. We were very satisfied with all aspects of their service and highly recommend Southgate & Culham, Stowmarket. We had literally just completed the purchase of our new home and had no experience at all of oil fired central heating. Almost immediately we encountered three problems: a cold house; a Honeywell CM927 wireless thermostat control with a dead, blank screen - inoperable despite changing batteries; and overwhelming fumes in the room where the Worcester Heatslave II 25/32 combi boiler was located. Panic! Scrambling through the papers left by previous owners, and checking the service records at the back of the manual, we saw Southgate & Culham had carried out the original installation and the annual servicing until recent years. A phone call later and we were reassured that, at the very least, things would be made safe that day, and if at all possible, fixed too. The lovely engineer arrived, and worked quietly and competently - explaining exactly what the faults were, and what he was doing to fix them (including the annual service). At the end, the system was throughly tested, its operation throughly explained - including how to check the oil tank level, and what to do in any future emergency. He even helped us navigate an unfamiliar control for some under-floor electric heating. Brilliant service!