Southgate & Culham Ltd

Our boiler developed a problem which meant it wasn’t switching on and because it's a combi boiler we had no heating or hot water. I phoned S&C and told them the two fault codes. I was told the electrodes needed replacing and they would order them. The electrodes arrived a few days later and the engineer installed them. The boiler came on and he left, and 30 minutes later it stopped working again. I phoned S&C who washed their hands of the problem and advised me to contact the boilers manufacturer (Vaillant). A Vaillant engineer came out a few days later. He checked the fault codes, stored in memory on the boiler, and quickly diagnosed the problem as a faulty gas valve. The gas valve was changed and the boiler has worked perfectly ever since. Subsequently, we received an invoice from S&C for £102. I emailed them and suggested that as they had not fixed the boiler they should consider giving us a discount. This they refused to do. They deny I told them both fault codes over the phone. I know I told them both codes but I can’t prove it. Even so, the two fault codes were displayed on the boilers screen and they are stored in memory and can easily be accessed by a competent engineer. The S&C engineer who attended failed to diagnose the problem. He just wanted to change the part and get out fast. I don't think the S&C engineer knew how to fault the boiler and they should not have taken the job. Needless to say, I will NEVER use them again.

I've used S&C for years but their recent performance has been very disappointing. Replaced a shower valve and left the new unit stuck on with silicone sealant - explanation was that " all showers are 155mm spacing" This is untrue as I found many online. Fixed this "at their expense" after initially arguing it was the best that could be done. Replaced a hot water cylinder - left us overnight with no hot water (immersion set to minimum) and shower not connected as this "would take too long" ( were going to two breakdowns) plus a leaking joint on the hot water pipe. Returned the next day and left us with no hot water from the central heating. This they claimed was an existing fault, even though it was working fine before. A separate electrician called on Monday and fixed the issue as a defective "quick connector" had been used. Earth bonding had been removed whilst replacing stop cock. S&C claim this was already disconnected even though I have a photo taken before their work. It is dangerous to not connect earth bonding. This repaired by the electrician on Monday. Have used them for 4 boiler replacements plus other work in the past, but having to argue to get a resolution is draining. A simple apology and fixing the issue would be fine - not excuses like "it was already like that" "it's the best that could be done as no smaller valves exist" "it will take too long to connect the shower" The faults were fixed at their expense, which is only to be expected and not a virtue.

Company sent an experienced representative promptly and provided a quote that seemed reasonable. Work was carried out efficiently without mess or fuss and I would definitely recommend this company.

Gas boiler and gas fire serviced. Cost of the service was stated at the time of booking the service, no other charges were incurred. Friendly and courteous engineer.

Worcester boiler engineer was unable to solve problem with wall unit for Honeywell equipment flashing red. When contacted Southgate & Culham boss, Kevin, came round same day and replaced Honeywell wall unit with a new unit, which sorted out the problem.He was very efficient, friendly, extremely competent and helpful, as we have always found him in the past when his help was required.

Kevin arrived early to service our gas boiler. Great job, clean work, good value for money. 😃 Recommended.

Southgate and Culham installed our Worcester boiler a few years ago and have regularly serviced it. Nice to see the same engineer each time. Very reliable and have not needed any emergency work

Our 20 year old oil boiler was failing and so they quoted and installed a new boiler over 2 days. It was a tricky job but they did it very professionally and kept us updated in a friendly way through the process. Highly recommended family firm.