Southgate & Culham Ltd

We've used Southgate and Culham for many years now, starting with a new boiler installation at our previous house in 2015. In March 2019 the boiler in our current house died and Kevin and the team replaced it for us. We are limited for space where the boiler would have to be inside the house, so Kevin suggested an external boiler. This worked beautifully - and gave us added cupboard space in the kitchen as well, result! Every time we have dealt with them the outcome is the same, whether it's a full installation or a service. Their prices are very reasonable for the quality of work, parts and service, they are unfailingly cheerful and helpful and they are always looking for ways to do a more efficient job and, if possible, save the customer unnecessary expense. We know that they are just an email or a phone call away and we have never had any delays from them at all. They are also happy to offer advice even if it doesn't end up leading to work for them. We trust them completely and very much enjoy having them working in our home. Kevin has just completed the first service on our outside boiler and, as always, everything ran beautifully.

Faced with an emergency, we were very grateful to have discovered such an efficient, knowledgeable, competent and helpful company. We were very satisfied with all aspects of their service and highly recommend Southgate & Culham, Stowmarket. We had literally just completed the purchase of our new home and had no experience at all of oil fired central heating. Almost immediately we encountered three problems: a cold house; a Honeywell CM927 wireless thermostat control with a dead, blank screen - inoperable despite changing batteries; and overwhelming fumes in the room where the Worcester Heatslave II 25/32 combi boiler was located. Panic! Scrambling through the papers left by previous owners, and checking the service records at the back of the manual, we saw Southgate & Culham had carried out the original installation and the annual servicing until recent years. A phone call later and we were reassured that, at the very least, things would be made safe that day, and if at all possible, fixed too. The lovely engineer arrived, and worked quietly and competently - explaining exactly what the faults were, and what he was doing to fix them (including the annual service). At the end, the system was throughly tested, its operation throughly explained - including how to check the oil tank level, and what to do in any future emergency. He even helped us navigate an unfamiliar control for some under-floor electric heating. Brilliant service!

Routine annual service carried out on Worcester Greenstar Danesmoor 18/25 oil fired boiler. Work was done to agreed schedule and budget. Company staff arrived promptly, carried out the work in full compliance with Covid19 protocol and left the site clean and tidy. I have been using this company for many years now and have always been pleased with their cheerful prompt response when occasional faults happen.

The work involved a routine annual servicing of our boiler. The work was completed on time as previously agreed with Southgate and Culham.

The boiler service was carried out fully - I was very pleased to learn that after fully testing all functions no fault was found.

Nikki is highly professional and reliable. She always answers the phone - which in my experience is rare for a plumbing & heating company - and delivers work to a very high standard.

First class service again, efficient and kind with an aged person! Thank you for your continued help.

We have been using Southgate and Culham Ltd for a number of years now to undertake various works at our own home and a rental property. The jobs have varied from minor remedial work, radiator replacement and a full boiler installation. Kevin and Nikki have always been excellent have provided us with reliable service over the years. Would highly recommend them.

I had an oil boiler and a BoilerMate water storage tank, both nearly 30 years old. After visits from five other heating companies and only two quotes received, I invited Southgate & Culham Ltd to quote. From the first meeting, I knew that this company was the best of the bunch. Advice I had before Keith came all suggested a condensing boiler and no storage tank. Keith said they were good for one person living alone in the bungalow which was the situation I was in. However, this is a three-bedroom bungalow and I do have others staying with me from time to time. Not only that, I intend to sell next year, and I didn't want an adverse report from a surveyor. He submitted his quote, which was not the cheapest but I knew he would do a good job. His team arrived on 23rd June and were finished by lunchtime on 26th June. They were very efficient and worked hard to make sure that I had cold water overnight on the first day. The following day, the new water storage tank was installed and I had hot water for a shower. The installation was very efficient, and they explained clearly what was going to happen. The boiler was installed and working on Thursday morning. They provide a friendly and professional service. They cleaned up each day after work. I am 100% happy with the water storage tank and the boiler and will use this company to service the system each year. I thoroughly recommend this company to anyone needing replacement heating systems.

The whole installation was carried out and completed very professionally as per quotation. Southgate and Culham arrived on time and were very helpful and considerate throughout the process. Communication was excellent and we would have no hesitation in recommending this company to family and friends in the future.

A very efficient service. Kevin gave us a price which he guaranteed and seemed very knowledgeable. Nothing was too much trouble unlike other companies who found lots of potential problems! Arrived on time, very neat and tidy. Explained the workings of the new boiler to us. I felt confident with them, which to me is of utmost importance.

We first met Southgate and Culham when they were working for our daughter. They did a superb job there and being Worcester accredited came with excellent credentials. Following problems with a previous company, we were in need of a new boiler installation and pipe work make over. From the moment we rang Nikki for advice, we knew we were in safe hands. Although, because of their excellent service, the company is extremely busy, whenever I have telephoned Nikki has always been most helpful. As soon as we met Kevin to discuss our needs we had full confidence that our installation would meet our requirements and the installation be fitted efficiently and effectively. They were with us three full days, they needed to pop back for a short while on the fourth day to fine tune this system as they found another issue from previously pipe work, not their work, which needed rectifying. They fixed this additional fault with no problem. Kevin and Wayne have an excellent working relationship and they were a delight to have them work for us. Neat, tidy and excellent workmanship. We would highly recommend them for any work needing Heating Engineers.

Needing to replace our aged gas boiler we had several companies quote for the work and were advised, as we have a water softener, that we should fit a Viessmann boiler. Another problem was that the boiler had to fit into the existing cupboard. We phoned Viessmann who recommended Southgate and Culham so we asked them to quote. They were prompt, took on board and solved the fitting problems and also answered our subsequent telephone queries promptly. The engineer arrived on time, did an excellent job including moving the flue and making good the brickwork. The job was finished in the day and the kitchen was left clean and tidy. We would have no hesitation in recommending Southgate and Culham.

Kevin arrived on time and completed the boiler service with his customary efficiency. We discussed other work to the heating system to be undertaken at a later date. A quotation for this work arrived very soon after and we have agreed to go ahead.

I have used the services of Southgate and Culham for over 15 years during which time they have installed a gas boiler in my first house and an oil boiler in my present home. Both installations were completed smoothly and in a highly professional manner. I have used them throughout to service and maintain my heating system which they have done to my complete satisfaction. They are always on hand and very willing to attend to any issues that may present. I have no hesitation in recommending their services.

Annual service and replacement of faulty valve performed promptly and efficiently. Nikki and Kevin are very reliable and a pleasure to deal with

This is the 3rd service Southgate &Culham have carried out for us always extremely satisfied. They have also fitted us a couple of radiators very pleased with them .. little mess. They are an extremely reliable firm to deal with.

My 22 year old oil boiler needed to be replaced. This was discussed during a visit in February 2019 during which all differences the new condensing boiler would have were pointed out and their consequences. This was very helpful as it enabled me to be fully prepared for the 2-day removal/installation in June 2019. I was able to select the date to suit me. The on-site work was completed on time and to the agreed quotation. My home was left clean, neat and tidy. The old boiler, piping, packaging and other debris were all removed from site. Kevin and Wayne did an excellent job. The new installation is working well and much appreciated. Some minor residual details have just been notified and I have every confidence they will be corrected as I have traded with this company for over 10 years.

The amount paid was £450.92. Kevin had a mammoth task sorting out wiring which was left by the firm who fitted our new boiler a couple of years ago.We can’t recommend Southgate and Culham enough very pleased with their work. Prompt kept in touch very happy.

I had a new boiler installed by Southgate & Culham a year ago, and last week was my first annual boiler service. I haven't had any problems with this company and would highly recommend them to anyone wishing to have a boiler serviced or installed. One of the few companies that actually put the customer first and always get back to your messages! Thank you.

Southgate and Callum are a family run company that I cannot recommend highly enough. They installed our boiler 6 years ago, and have serviced it, and our gas log fire ever since. They are reliable, efficient, reasonably priced and, quite frankly, a pleasure to have in your home.