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Trusted Traders

Southgate & Culham Ltd

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5.0

46 Reviews

About

We are a family run business with a strong ethos on Customer Service. We not only provide our customers with an excellent standard of work but also take pride in trying to save them money wherever we can.

We are also very proud to be a Diamond Worcester Accredited Installer. Worcester have yet again been awarded Which? Best Buy on their Gas Boilers and now also on their Oil Boilers.

Why choose a Diamond Worcester Installer? Simple, Worcester are very careful who they Accredit and further more being a Diamond installer we can give you the maximum Manufacturer's Guarantee offered on the boilers we supply and install.

Being both OFTEC and Gas Safe Registered we are qualified to install Oil, Natural Gas and LPG Boilers. We are also qualified to install Unvented Cylinders, holding the G3 Qualification.

Give us a call, we are always happy to help.

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Underfloor heating
    • Boiler servicing
    • Boiler repair
    • Boiler installation
  • Heating contractors

    • Oil fired heating equipment
    • Central heating systems (installation and servicing)
  • More Services

    • oil fired boiler installation service and maintenance

Customer reviews

5.0
46 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent service by trusted company
Customer Service
Quality
Value
Southgate & Culham has has looked after out central heating system for many years. Usually just a boiler service. However on the few occasions when something did go awry they were always available quickly to solve the issue. Friendly and skilful staff, highly recommended.
Customer in Suffolk Posted on 08/09/2020 , work completed 03/09/2020
Top job.
Customer Service
Quality
Value
Prompt quotation, turned up on time to do the work. Polite & courteous whilst in the house, cleared away all rubbish and did a great job of installing the new boiler. 'Did everything it says on the tin'. Many Thanks
Customer in Suffolk Posted on 04/09/2020 , work completed 07/08/2020
Boiler service
Customer Service
Quality
Value
Southgate and Culham installed our Worcester boiler a few years ago and have regularly serviced it. Nice to see the same engineer each time. Very reliable and have not needed any emergency work
Customer in Suffolk Posted on 04/09/2020 , work completed 21/08/2020
Excellent service
Customer Service
Quality
Value
We had a boiler service and a replacement for the expansion tank and associated multivalve. Clean and tidy worker who completed all works efficiently and in a very good time scale. Excellent service and would highly recommend this company.
Customer in Suffolk Posted on 01/09/2020 , work completed 18/08/2020
Reseal leaking shower
Customer Service
Quality
Value
The response to our initial telephone call was very quick. The was completed very quickly and professionally.
Customer in Suffolk Posted on 12/08/2020 , work completed 24/07/2020
Perfect
Customer Service
Quality
Value
I have used Southgate & Culham for over 5 years now and they have always done an excellent job. Having had them fit a new combi boiler and radiator they now perform the annual servicing for a very reasonable price.
Customer in Suffolk Posted on 11/08/2020 , work completed 10/08/2020
Reliable and trustworthy
Customer Service
Quality
Value
Southgate and Culham have completed a number of jobs for us and they've always done a great job. Professional and reliable - highly recommend.
Customer in Suffolk Posted on 02/08/2020 , work completed 22/06/2020
Supply and install replacement top immersion in cylinder
Customer Service
Quality
Value
Immersion heater appeared to have failed, however on first visit the engineer reported a loose electrical connection which on tightening appeared to restore working order. He was reluctant to incur my expense of changing it if not really necessary, so by agreement he left it in. There was no hot water next day so it was concluded to be an intermittent fault and he was asked to re-attend which he did a week later. This was entirely acceptable as heating water was possible by using the oil-fired boiler on water only as the alternative fuel. Upon his second visit the engineer replaced the heater and showed me the faulty one. The internal element casing was split in two places! I was pleased with the account when it arrived as I was only charged for one call-out fee. Good, thoughtful service all round.
Customer in Suffolk Posted on 27/07/2020 , work completed 16/07/2020
Great service
Customer Service
Quality
Value
We're hugely grateful that you came over straightaway (after office hours) to fix our leak. And thank you for your services and repairs. A super professional and efficient service.
Customer in Suffolk Posted on 13/07/2020 , work completed 20/07/2003
Replacement Boiler - Excellent and Professional from Start to Finish
Customer Service
Quality
Value
I needed a replacement boiler due to mine developing a water leak. I had 1 quote from my previous servicing provider. Kevin came on the same day that I called to do the quotation, he provided a brochure and explained everything that would be required very clearly. He also informed me that his business was "Worcester Boiler" accredited installers which meant that I would get a 7 year Boiler Warrantee (unlike my previous suppler where it would only be 5 years). The written quote arrived on the day he said and it was very detailed and comprehensive. I called to accept the quote and was only required to pay a 10% deposit with the balance on completion, my previous supplier required 50% deposit. The installation was scheduled for 4 day later. On the day of installation, I had to go out for 3 hours, Kevin arrived at the stated time and I left him to get on with the work, his colleague arriving with the equipment a short while afterwards. When I returned, they were well into the installation. Kevin explained that they had encountered a few issues and changed slightly the way they had originally planned the position of external components, which was better for me anyway. Everything was finished by mid-afternoon, all the controls and installation explained very clearly. The property was left clean and tidy. The entire experience was excellent; the Company was clear in their explanations, extremely professional and friendly, did exactly as they said and on time. 100% satisfied.
Customer in Suffolk Posted on 01/07/2020 , work completed 26/06/2020
Heating rectification
Customer Service
Quality
Value
The amount paid was £450.92. Kevin had a mammoth task sorting out wiring which was left by the firm who fitted our new boiler a couple of years ago.We can’t recommend Southgate and Culham enough very pleased with their work. Prompt kept in touch very happy.
Michael in Suffolk Posted on 24/06/2020 , work completed 15/05/2020
Excellent, professional service
Customer Service
Quality
Value
I had a new boiler installed by Southgate & Culham a year ago, and last week was my first annual boiler service. I haven't had any problems with this company and would highly recommend them to anyone wishing to have a boiler serviced or installed. One of the few companies that actually put the customer first and always get back to your messages! Thank you.
Customer in Suffolk Posted on 13/06/2020 , work completed 03/06/2020
Service
Customer Service
Quality
Value
Had a 1st service on a boiler and system that they fitted a year ago, booked on Monday done on Wednesday. All good no problems.
Customer in Suffolk Posted on 04/06/2020 , work completed 03/06/2020
Excellent service throughout whole process
Customer Service
Quality
Value
I received very prompt attention when first contacting Southgate & Culham, including a visit to ascertain the problem with my boiler. Once a new boiler was decided it was installed within the week. The work was carried out with professional efficiency within 4 hours. I am extremely pleased with the result. Many thanks to the team at Southgate and Culham. I would highly recommend this trader. The "would you recommend this trader?" section below doesn't seem to be working as I can't indicate yes!
Customer in Suffolk Posted on 29/05/2020 , work completed 28/05/2020
Good service
Customer Service
Quality
Value
Company sent an experienced representative promptly and provided a quote that seemed reasonable. Work was carried out efficiently without mess or fuss and I would definitely recommend this company.
Customer in Suffolk Posted on 19/05/2020 , work completed 19/05/2020
Installation of a Viessmann Vitodens 111-W Storage Combi Boiler
Customer Service
Quality
Value
Our boiler failed and we wanted to update our system to an Unvented system. I had been recommended Viessmann boilers by a friend so got in touch. Kevin, from Southgate & Culham, came to review what we wanted and after hearing what we needed, suggested a better solution than I originally was going to go for. It meant we could get rid of the boiler from the kitchen completely and get everything into one unit in the airing cupboard upstairs. From that point everything went very well, from agreeing the price, installation date, the install and all follow up has been excellent. The install was completed in 2 days as agreed and everything was up and working. The quality of workmanship is very good and nothing was too much trouble for Kevin & Wayne in making sure we were happy with everything. We are delighted with the new system and I would thoroughly recommended Southgate & Culham.
Customer in Suffolk Posted on 13/05/2020 , work completed 30/04/2020
Installation of a new domestic oil fired boiler
Customer Service
Quality
Value
A site visit was paid by Kevin who readily explained options and made recommendations, all of which were patiently and clearly explained. This was followed by comprehensive quotes for either a standard or condenser boiler. A condenser boiler was ordered and Kevin and his colleague, Wayne, arrived promptly on the agreed day of installation and immediately set to work removing the old boiler. They both worked diligently throughout the day and the new boiler was up and running by late afternoon. On completion of the work they gave a good brief on the operation of the boiler and cleared the site of all detritus and packaging, including removal of the old boiler. Overall a thoroughly professional job carried out by competent and personable tradespersons. They were ably supported back in their office by Nikki, who made all the administrative arrangements. I have no hesitation in highly recommending this company.
Colin Heithus, Wattisham, Suffolk Posted on 07/05/2020 , work completed 14/03/2020
Great service!
Customer Service
Quality
Value
I just wanted to thank you all at Southgate and Culham Ltd for the excellent job which was done installing the new boilers at our house. Starting with Kevin coming to quote for the job, Nikki in the office responded promptly to all my queries with great patience. Kevin and Wayne undertook the work very professionally, being quietly efficient, tidy and very pleasant & the works were completed on budget and without any delays - amazingly - during Covid lockdown. The aftercare information and service were also excellent. The joy of hot water and central heating both available again cannot be underestimated! I thoroughly recommend this company.
Customer in Suffolk Posted on 01/05/2020 , work completed 16/04/2020
Reliable, competent, a delight to have Kevin and Wayne working for us. Nikki is an outstanding ‘front of house’ correspondent.
Customer Service
Quality
Value
We first met Southgate and Culham when they were working for our daughter. They did a superb job there and being Worcester accredited came with excellent credentials. Following problems with a previous company, we were in need of a new boiler installation and pipe work make over. From the moment we rang Nikki for advice, we knew we were in safe hands. Although, because of their excellent service, the company is extremely busy, whenever I have telephoned Nikki has always been most helpful. As soon as we met Kevin to discuss our needs we had full confidence that our installation would meet our requirements and the installation be fitted efficiently and effectively. They were with us three full days, they needed to pop back for a short while on the fourth day to fine tune this system as they found another issue from previously pipe work, not their work, which needed rectifying. They fixed this additional fault with no problem. Kevin and Wayne have an excellent working relationship and they were a delight to have them work for us. Neat, tidy and excellent workmanship. We would highly recommend them for any work needing Heating Engineers.
Customer in Suffolk Posted on 27/04/2020 , work completed 24/04/2020
Fantastic - as always!
Customer Service
Quality
Value
We've used Southgate and Culham for many years now, starting with a new boiler installation at our previous house in 2015. In March 2019 the boiler in our current house died and Kevin and the team replaced it for us. We are limited for space where the boiler would have to be inside the house, so Kevin suggested an external boiler. This worked beautifully - and gave us added cupboard space in the kitchen as well, result! Every time we have dealt with them the outcome is the same, whether it's a full installation or a service. Their prices are very reasonable for the quality of work, parts and service, they are unfailingly cheerful and helpful and they are always looking for ways to do a more efficient job and, if possible, save the customer unnecessary expense. We know that they are just an email or a phone call away and we have never had any delays from them at all. They are also happy to offer advice even if it doesn't end up leading to work for them. We trust them completely and very much enjoy having them working in our home. Kevin has just completed the first service on our outside boiler and, as always, everything ran beautifully.
Customer in Suffolk Posted on 08/04/2020 , work completed 23/03/2020
Second to None for Good Efficient Service in Replacing Oil Boiler
Customer Service
Quality
Value
We recently had our old oil boiler serviced and several expensive spare parts replaced. Shortly afterward, unfortunately, decided to gurgle for a few days and then completely gave up the ghost. Understandably due to the current health situation, it seemed to be impossible to get anyone to come out to see what the problem was until we contacted Southgate and Culham. On hearing that we had no heating or hot water, and the emersion heater did not work either, despite it being a very busy period Nikki arranged for an engineer to call within a few days. As repairing the boiler was no longer an option we decided to have it totally replaced. All the team pulled out all the stops to get us a quote and fit the new boiler within a week from initially diagnosing the problem. The engineers arrived four days after the call out, Kevin and Wayne, who were both very friendly and professional and adhered to the current recommendations regarding COVID 19. The boiler was fitted and the degree of efficiency and competency was second to none. We would not hesitate to recommend this firm and their phone number is definitely now on our speed dial.
Customer in Suffolk Posted on 02/04/2020 , work completed 02/04/2020
Speedy service
Customer Service
Quality
Value
Unable to turn to heat off and house getting like a sauna. Phoned at about 10 am and the engineer was with us by 5 pm. Problems identified very quickly. All the required items needed were onboard and work completed within an hour. Everything has worked perfectly since and our thanks to Southgate and Culham for a speedy, efficient, and friendly service. We would recommend them to anyone without any hesitation.
Paul and Diane Posted on 01/04/2020 , work completed 18/03/2020
Boiler service
Customer Service
Quality
Value
Job booked in and arranged promptly and efficiently, Engineer arrived exactly on time and day as arranged, Carried out perfect job No mess no fuss with full explanation of relevant information in a pleasant and friendly manner.
Customer in Suffolk Posted on 06/03/2020 , work completed 06/03/2020
Friendly cheerful competence
Customer Service
Quality
Value
The company installed a new Viessmann boiler. It was a pleasure engaging with them from the initial phone call to arrange a quote, to arranging payment, to the installation day itself. Everyone I dealt with by phone and in person was friendly, cheerful and competent, with a willingness to answer all questions fully.
Customer in Suffolk Posted on 06/09/2019 , work completed 01/08/2019
Great work
Customer Service
Quality
Value
A very efficient service. Kevin gave us a price which he guaranteed and seemed very knowledgeable. Nothing was too much trouble unlike other companies who found lots of potential problems! Arrived on time, very neat and tidy. Explained the workings of the new boiler to us. I felt confident with them, which to me is of utmost importance.
Denise & Steve, Suffolk Posted on 05/09/2019 , work completed 13/08/2019
Installation of new external boiler/thermostatic radiator valves and replacement hot water cylinder tank
Customer Service
Quality
Value
The whole installation was carried out and completed very professionally as per quotation. Southgate and Culham arrived on time and were very helpful and considerate throughout the process. Communication was excellent and we would have no hesitation in recommending this company to family and friends in the future.
Tommy and Christine, Suffolk Posted on 10/08/2019 , work completed 17/07/2019
New Boiler
Customer Service
Quality
Value
Very professional company - Kevin visited promptly and advised on best way to replace our failed gas boiler system with our preferred choice of Wissemann boiler and their quote was similar to those of several other firms but with a higher quality product. Date arranged, Wayne arrived bang on time and undertook the work extremely efficiently and was very neat and tidy. Kevin came along the following date and installed the new Hive controller and commissioned the system which all worked first time without issues. Whole job complete in under two days (other firms had quoted 3-4 days!). Great staff who did the job when arranged, in the time agreed, for the price agreed and were totally professional - and threw in some free advice about the mother-in-laws heating problems as well ! 100% recommended
Martin Bott, Suffolk Posted on 29/06/2019 , work completed 27/06/2019
An Excellent Job
Customer Service
Quality
Value
My 22 year old oil boiler needed to be replaced. This was discussed during a visit in February 2019 during which all differences the new condensing boiler would have were pointed out and their consequences. This was very helpful as it enabled me to be fully prepared for the 2-day removal/installation in June 2019. I was able to select the date to suit me. The on-site work was completed on time and to the agreed quotation. My home was left clean, neat and tidy. The old boiler, piping, packaging and other debris were all removed from site. Kevin and Wayne did an excellent job. The new installation is working well and much appreciated. Some minor residual details have just been notified and I have every confidence they will be corrected as I have traded with this company for over 10 years.
Paul, Suffolk Posted on 07/06/2019 , work completed 05/06/2019
Consistently Good Company
Customer Service
Quality
Value
Southgate and Culham installed a boiler for us nearly 5 years ago and since then they have attended a few smaller jobs for us. I have always found everybody to be friendly, very professional and trustworthy.
Customer in Suffolk Posted on 19/05/2019 , work completed 07/05/2019
Fantastic Job
Customer Service
Quality
Value
We had a site visit book but our boiler finally packed in so Southgate & Culham (Nikki) helped out by giving us a quote over the phone confirmed that our choice of boiler (Worcester Bosch ) were market leaders. Kevin then arrived 0n time to confirm all the details ,the quote came out cheaper than we though which in the light of our position (no hot water etc) was very refreshing. 3 days later Wayne the fitter arrived again on time and proceeded to fit our new boiler with no hassle or stress at any time just great re-assurance. The whole experience from start to finish has been 100% positive, and we feel very pleased to have been dealt with in such a totally professional way by a totally professional company.
Customer in Suffolk Posted on 28/04/2019 , work completed 26/04/2019
Brilliant job prompt very professional
Customer Service
Quality
Value
On time, no fuss, very clean and tidy. A very good job all round explained. Heating controls very well. A very professional job all round. Top marks.
Brian, Suffolk Posted on 08/12/2017 , work completed 08/12/2017
Professional, courteous and did a great job.
Customer Service
Quality
Value
We found Southgate & Culham to be a great company. Really friendly, trustworthy team, with a positive attitude, and did the job thoroughly and quickly. I would definitely recommend them.
Sarah, Suffolk Posted on 14/11/2017 , work completed 14/11/2017
Very professional good job
Customer Service
Quality
Value
I was very pleased with our boiler installation. The men were professional and courteous. They cracked on and finished early. Very little disruption or mess. Highly recommend this company.
Barbara, Suffolk Posted on 06/10/2017 , work completed 06/10/2017
Brilliant job
Customer Service
Quality
Value
Could not fault the guys that installed my boiler. Fantastic job. Quick, clean, no mess to clear up. Very friendly engineers and the company as a whole. Would definitely recommend them.
Teresa, Suffolk Posted on 10/08/2017 , work completed 10/08/2017
Started at 8:30am completed installation
Customer Service
Quality
Value
They will contact me in May to flush radiators. I contacted you for recommended boiler & I am glad to have had your advice. I am glad I take which mag. I nearly gave you up - glad I didn't.
Patricia, Suffolk Posted on 12/04/2017 , work completed 12/04/2017
Good job and customer service
Customer Service
Quality
Value
Good job without any problems. Hardworking. Friendly. Good customer service.
Carol, Suffolk Posted on 05/04/2017 , work completed 05/04/2017
Job well done
Customer Service
Quality
Value
Work completed day after order placed. Minor hiccup sorted following day. All left clean & tidy and old boiler parts and flue removed.
Elizabeth, Suffolk Posted on 28/03/2017 , work completed 28/03/2017
Good job well done
Customer Service
Quality
Value
Very satisfied. Job well done. Minor problem fixed promptly.
Alan, Suffolk Posted on 06/02/2017 , work completed 06/02/2017
Prompt, professional and friendly
Customer Service
Quality
Value
We used S+C to upgrade our oil-based heating system. The work was completed efficiently and with friendly service in the 4 days originally estimated. Their prices were reasonable and they were quick to respond to one or two minor hiccups after the job was completed. I would have no hesitation in recommending S+C to any interested party.
John, Suffolk Posted on 03/01/2017 , work completed 03/01/2017
Excellent.
Customer Service
Quality
Value
Excellent service and very helpful. Highly recommended. Five star.
Sharon, Suffolk Posted on 09/12/2016 , work completed 09/12/2016
Professional and very good job
Customer Service
Quality
Value
Clean and very professional. Good job all round.
Fred, Suffolk Posted on 01/11/2016 , work completed 01/11/2016
The trader replied (on 06/01/2017)
Thank you for your very kind review. Please do not hesitate to contact us if you have any concerns or we can be of further assistance. Kind Regards Nikki
Response is so fast and they always do a great job
Customer Service
Quality
Value
I used them firstly back in 2013 when they installed a new boiler, they have since returned to help fix the shower pump pressure and I just can't recommend them highly enough
Which? Trusted Traders Consumer Posted on 31/10/2016 , work completed 31/10/2016
The trader replied (on 12/11/2016)
Thank you for your very kind review. It is always a pleasure. Kind Regards Nikki
Very professional and good job
Customer Service
Quality
Value
We were left in a very cold house when the boiler failed and our supplier acted very speedily and fitted the new one. Our new boiler is working very well.
Which? Trusted Traders Consumer Posted on 24/10/2016 , work completed 24/10/2016
The trader replied (on 06/01/2017)
Thank you for your very kind review. Please do not hesitate to contact us if you have any concerns or we can be of further assistance. Kind Regards Nikki
Above and beyond
Customer Service
Quality
Value
I had originally booked in Southgate and Culham Ltd in for October but my boiler burst at the end of July ? I rang them immediately and they were extremely helpful, I was able to pay for the work through finance, and they started the work the following Monday! They fitted a new boiler, a new oil tank and all of the pipework. The woman who answered the phone spent half an hour talking through the issue with me and was so helpful, they were exceptionally clean and really helped me out. Huge thanks and highly recommended!
Which? Trusted Traders Consumer Posted on 01/08/2016 , work completed 01/08/2016
The trader replied (on 12/11/2016)
Thank you for your very kind review. Please do not hesitate to contact us if you have any concerns or if we can be of further assistance. Kind Regards Nikki
Very efficient
Customer Service
Quality
Value
Replaced our whole central heating system, except the boiler.
Which? Trusted Traders Consumer Posted on 01/08/2016 , work completed 01/08/2016
The trader replied (on 12/11/2016)
Thank you for your very kind review. Please do not hesitate to contact us if you have any concerns or if we can be of further assistance. Kind Regards Nikki
Very efficient
Customer Service
Quality
Value
Replaced our whole central heating system, except the boiler.
Which? Trusted Traders Consumer Posted on 01/08/2016 , work completed 01/08/2016
The trader replied (on 06/01/2017)
Thank you for your very kind review. Please do not hesitate to contact us if you have any concerns or we can be of further assistance. Kind Regards Nikki