Endorsed by Which?

Southgate & Culham Ltd

4.9

130 Reviews

About

We are a family run business with a strong ethos on Customer Service. We not only provide our customers with an excellent standard of work but also take pride in trying to save them money wherever we can.

We are also very proud to be a Diamond Worcester Accredited Installer. Worcester have yet again been awarded Which? Best Buy on their Gas Boilers and now also on their Oil Boilers.

Why choose a Diamond Worcester Installer? Simple, Worcester are very careful who they Accredit and further more being a Diamond installer we can give you the maximum Manufacturer's Guarantee offered on the boilers we supply and install.

Being both OFTEC and Gas Safe Registered we are qualified to install Oil, Natural Gas and LPG Boilers. We are also qualified to install Unvented Cylinders, holding the G3 Qualification.

Give us a call, we are always happy to help.

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Underfloor heating
    • Boiler servicing
    • Boiler repair
    • Boiler installation
  • Heating contractors

    • Oil fired heating equipment
    • Central heating systems (installation and servicing)
  • More Services

    • oil fired boiler installation service and maintenance

Customer reviews

Why you can trust these reviews

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4.9
130 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Excellent service
Customer Service
Quality
Value
Nikki is highly professional and reliable. She always answers the phone - which in my experience is rare for a plumbing & heating company - and delivers work to a very high standard.
Customer in Suffolk Posted on 01/09/2023 , work completed 03/12/2022
Friendly and efficient service
Customer Service
Quality
Value
Office administrator and Engineer are always very friendly - and the work was carried out on time and efficiently.
Customer in Suffolk Posted on 16/06/2023 , work completed 15/06/2023
Great work, value for money
Customer Service
Quality
Value
The engineer cleaned our boiler very well considering how sooty it was she did an excellent job and didn’t charge me the extra it should have been.
Customer in Suffolk Posted on 30/05/2023 , work completed 23/05/2023
Gas Boiler Service
Customer Service
Quality
Value
Annual service for gas boiler, good customer service, arrived on time, helpful and informative and cost same as 2 years ago!
Customer in Suffolk Posted on 26/05/2023 , work completed 23/05/2023
5 star annual boiler service
Customer Service
Quality
Value
Kevin carried out the annual boiler service on my Worcester Bosch Greenstar 30i. He is friendly, helpful and very professional. I have never found a Gas Safe engineer to be so knowledgeable, competent and fastidious in his work. Excellent customer care and customer service.
Customer in Suffolk Posted on 05/04/2023 , work completed 08/12/2022
We have used S&C time and again
Customer Service
Quality
Value
Kevin removed a radiator prior to replastering work. It was on time and budget. Kevin is always friendly; he remembers year to year what he has done previously. On the time that something went wrong he fixed it promptly and free of charge.
Customer in Suffolk Posted on 03/04/2023 , work completed 23/03/2023
Urgent work carried out professionally
Customer Service
Quality
Value
Worcester boiler engineer was unable to solve problem with wall unit for Honeywell equipment flashing red. When contacted Southgate & Culham boss, Kevin, came round same day and replaced Honeywell wall unit with a new unit, which sorted out the problem.He was very efficient, friendly, extremely competent and helpful, as we have always found him in the past when his help was required.
Customer in Suffolk Posted on 18/03/2023 , work completed 13/03/2023
Oil Boiler Service
Customer Service
Quality
Value
The service was completed promptly and at the time arranged. Highly professional job done to my complete satisfaction.
Customer in Suffolk Posted on 17/03/2023 , work completed 13/03/2023
Efficient service
Customer Service
Quality
Value
Nikki arrived as arranged to complete the annual boiler service. She advised that there was a problem with the expansion vessel and gave me the number to call to have it replaced under warranty. The replacement vessel has now been replaced. An efficient and friendly service - many thanks
Customer in Suffolk Posted on 17/03/2023 , work completed 14/03/2023
Oil boiler and gas fire
Customer Service
Quality
Value
Niki and Kevin are an exceptional team. They are knowledgeable, hard working people but also friendly, you don’t feel that you have strangers in your home, well, we wouldn’t, we’ve had them back for the last 7 years! That’s how much we value and trust them. Cannot recommend it highly enough.
Sharon in Suffolk Posted on 18/02/2023 , work completed 15/02/2023
Excellent service
Customer Service
Quality
Value
Southgate and Culham fitted my boiler some years ago, have always serviced it, will make every effort to come out when I have a problem at very short notice, and are always friendly and helpful. I recommend them.
Ian in Suffolk Posted on 31/01/2023 , work completed 06/01/2023
Boiler Service
Customer Service
Quality
Value
We have used this company for the last 5 years, they always arrive on time very pleased with the work having used them so many time says it all, totally would recommend them.
Customer in Suffolk Posted on 27/01/2023 , work completed 27/01/2023
Perfect no complaints
Customer Service
Quality
Value
Just moved into the area, first class service, professional and skilled in their approach. Made my life so much easier.
Customer in Suffolk Posted on 07/01/2023 , work completed 08/12/2022
Installation of new oil boiler, and high pressure hot water system
Customer Service
Quality
Value
Kevin and Nicky were recommended by friends to install a new boiler. We are delighted with their service and the system. We are due to start some major renovation work and ideally would have installed a new boiler later. However, we needed heating and Kevin was very understanding of our situation as was very flexible in the way he approached the job. The job was completed within agreed timescales and budget. A minor issue after installation was resolved quickly and willingly. We would have no hesitation in recommending Southgate and Cullum.
Customer in Suffolk Posted on 15/11/2022 , work completed 21/10/2022
Boiler Service
Customer Service
Quality
Value
The boiler service was carried out fully - I was very pleased to learn that after fully testing all functions no fault was found.
Customer in Suffolk Posted on 03/11/2022 , work completed 03/11/2022
boiler service
Customer Service
Quality
Value
Efficient friendly and tidy work done on our boiler. A clear outline of what was done and some good advice regarding extending the boiler's life. Heartily recommended.
Customer in Suffolk Posted on 15/10/2022 , work completed 12/10/2022
Service
Customer Service
Quality
Value
This is the 3rd service Southgate &Culham have carried out for us always extremely satisfied. They have also fitted us a couple of radiators very pleased with them .. little mess. They are an extremely reliable firm to deal with.
Customer in Suffolk Posted on 09/10/2022 , work completed 03/10/2022
Efficient and friendly service
Customer Service
Quality
Value
Gas boiler and gas fire serviced. Cost of the service was stated at the time of booking the service, no other charges were incurred. Friendly and courteous engineer.
Customer in Suffolk Posted on 30/09/2022 , work completed 27/09/2022
Brilliant Plumbing and Heating Engineers.
Customer Service
Quality
Value
Our plumber recently retired so it meant we needed to find a local plumber. Our property is only 10 years old but problems can and do arise and not having a reliable plumber is not a good idea. I found Southgate & Culham and have now used them 3 times in the last 4 months. They have given excellent service over 3 different types of callouts. The first was concerning a problem in the non-ventilated area of the domestic hot water system, the second was a propane leak to the cooker hob and the third was a booked service to our oil boiler. Of course, they have all the necessary accreditation to carry out this diverse work and it was accomplished without delay in a really very pleasant manner. They were careful and tidy and obviously very knowledgeable about the work they were doing. All in all, I am very pleased to have found them and already trust them knowing they can actually do what they say they can. Excellent company.
Customer in Suffolk Posted on 17/09/2022 , work completed 05/09/2022
Excellent service
Customer Service
Quality
Value
Annual service and replacement of faulty valve performed promptly and efficiently. Nikki and Kevin are very reliable and a pleasure to deal with
Customer in Suffolk Posted on 01/08/2022 , work completed 27/07/2022
Excellent service
Customer Service
Quality
Value
I was kept fully up to date with arrangements for my service including text to say the engineer was on his way. The engineer was excellent and very thorough and ensured I was informed of the findings. Highly recommend.
Customer in Suffolk Posted on 25/05/2022 , work completed 25/05/2022
Professional and friendly.
Customer Service
Quality
Value
Boiler service carried out promptly and efficiently. Very professional and friendly. Thank you, look forward to using your services in the future.
Frank in Suffolk Posted on 15/03/2022 , work completed 15/03/2022
An efficient and friendly service
Customer Service
Quality
Value
The work involved a routine annual servicing of our boiler. The work was completed on time as previously agreed with Southgate and Culham.
Customer in Suffolk Posted on 11/03/2022 , work completed 01/03/2022
Tried, tested, trusted
Customer Service
Quality
Value
Southgate and Callum are a family run company that I cannot recommend highly enough. They installed our boiler 6 years ago, and have serviced it, and our gas log fire ever since. They are reliable, efficient, reasonably priced and, quite frankly, a pleasure to have in your home.
Customer in Suffolk Posted on 18/02/2022 , work completed 16/02/2022
Central heating oil boiler instalation and service
Customer Service
Quality
Value
I have used the services of Southgate and Culham for over 15 years during which time they have installed a gas boiler in my first house and an oil boiler in my present home. Both installations were completed smoothly and in a highly professional manner. I have used them throughout to service and maintain my heating system which they have done to my complete satisfaction. They are always on hand and very willing to attend to any issues that may present. I have no hesitation in recommending their services.
Customer in Suffolk Posted on 05/12/2021 , work completed 04/12/2021