Endorsed by Which?

Starplan Furniture Ltd - Cannock

3.7

3 Reviews

About

This business has not added a description yet.

What we do

  • Kitchen fitters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

3.7
3 reviews
Customer Service
3.7
Quality
3.7
Value
3.7
Sort by
Dressing room and bedroom make over
Customer Service
Quality
Value
Cannot express how happy we are with our new furniture. From the design process, to the installation, it has been an excellent experience! Really happy with the quality and finish. The fitter pointed out a small flaw in one of the doors, which he then arranged for the replacement to be fitted without any fuss! Would highly recommend after a friend recommended them to me.
Customer in Staffordshire Posted on 11/12/2024 , work completed 09/12/2024
Excellent
Customer Service
Quality
Value
Had the work done in my master bedroom & Guest room. Amazing quality, even better craftsmanship. Very durable materials also.
Customer in West Midlands Posted on 04/04/2024 , work completed 10/08/2022
A Which? Trusted Traders staff member replied on behalf of the trader (on 22/04/2024)
Thank you for your lovely review. We are pleased to hear that you are happy with both your bedroom installations. We are glad to hear you appreciate the quality as this is something we pride ourselves on. We hope to see you again in the future!
Inconsiderate fitters
Customer Service
Quality
Value
Wardrobes good quality and sales person very competent, but as for the gentleman and I use that term loosely, who came to install, totally disappointed and disgusted. First fitters put a large scratch/gouge in the wooden flooring and left such a mess which wasn’t in my eyes acceptable, but I just accepted it and moved on, unfortunately a panel had gotten missed off the order so a second lot of fitters had to come out. They were at my house for 15 minutes doing the job first thing (8:50am) all I’m am going to say is they both used my toilet to do their morning ablutions, one just wondering up there himself and going through the cupboards for more toilet roll, and leaving it in such a mess I really don’t want to go into. I was totally disgusted and phoned and emailed as soon as they had gone. I didn’t get any communication back so decided to pop in and air my grievances. I informed the sales assistant how upset I was and that I wasn’t after any form of compensation just so upset on how my house and I had been treated. I did however expect an email apology from their installation manager or even a phone call, but nothing. Therefore unfortunately their sales assistant has lost out on commission of two further bedrooms which is a shame as their installation fitters let them down. I have now used another well known Bedroom furniture company who have been so courteous considerate and caring.
Customer in Staffordshire Posted on 13/03/2023 , work completed 20/02/2023
A Which? Trusted Traders staff member replied on behalf of the trader (on 16/03/2023)
Thank you for taking the time to leave a review and raising these issues. For any inconvenience caused during the original installation, as a goodwill gesture, we provided and fitted a décor end panel that was not originally ordered or purchased. We apologise for any inconvenience caused to yourself during the second visit. This is not the standard of service we aim to provide. Please be assured the fitting team were spoken to and this will not happen again. As a family-run business, we value all of our customers and we apologise if you feel you were provided with inadequate service.