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Endorsed by Which?

Steve Franklin & Sons Co Ltd

4.9

118 Reviews

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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

We are a local family run business established in 1994, incorporated in 2008, with many years of experience installing quality home improvements. Our main specialities are upvc windows and doors, Composite or Ali doors, but we can accommodate most property home improvements. We also offer a repair service for older installations of double glazing.

Although based in Steyning, we work anywhere within the Sussex area.

Steve Franklin and Sons take care to install only quality, high performance products and provide our customers with superior levels of customer service. This means that we do not need to use high pressure sales and do very little advertising, as much of our business comes through recommendation and repeat business.

Domestic installations are covered by a 10 year Insurance backed guarantee.

We are:

Members of FENSA (since its launch in 2002) and abide by Part L of building regulations.
Members of West Sussex County Council Trading Standards 'Buy with Confidence' scheme.

What we do

  • Glaziers

    • Double glazing installation
    • Timber windows
    • Sash windows
    • Replacement window services and repairs
    • Aluminium Windows
    • Double glazed units
    • Double glazing repair
    • Triple Glazing
    • UPVC Windows
    • Velux windows

  • Doors

    • Bi-fold doors
    • Timber doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • Door repairs
    • French doors
    • Front door
    • UPVC doors

  • Double glazing

    • Double glazing installation
    • Double glazing repairs

  • Conservatories

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
118 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
Very clean and efficient
Customer Service
Quality
Value
Very tidy, turned up on time on day specified very impressed even brought own tea -coffee, etc... would highly recommend all work
Customer in West Sussex Posted on 28/06/2020 , work completed 26/06/2020
Recommended
Excellent job under social distancing conditions
Customer Service
Quality
Value
Steve and Richard replaced two doors and two old double glazed panes of glass. There were supply issues, partly caused by the lock-down, and the family kept us informed throughout. Once on site, they worked quickly and efficiently, doing a very neat job, and tidying up carefully afterwards. The products they supplied are good quality. They were both very pleasant and helpful, giving us maintenance tips and advice before they left. They were recommended to us by a neighbour, and we would recommend them to anyone.
Customer in West Sussex Posted on 06/06/2020 , work completed 05/06/2020
Recommended
Very happy from start to finish
Customer Service
Quality
Value
Replacement French doors.Good price.Arrived before expected. Very pleasant, tidy workmen.Minimal disruption.Left everything in good order.Would recommend.
Jennifer, West Sussex Posted on 15/10/2019 , work completed 15/10/2019
Recommended
My review
Customer Service
Quality
Value
2 bay windows were replaced at the front of our terraced house. This was carried out on dates agreed & according to budget. Care was taken to carry out work to a very high standard. Steve Franklin & his son were friendly & helpful. They also made every effort to keep rooms dust free. If any problems or questions arise, we were told not to hesitate to call them.
Mary, East Sussex Posted on 04/09/2019 , work completed 04/09/2019
Recommended
You are lucky if the Franklins can fit your project into their busy schedule!
Customer Service
Quality
Value
They replaced all my many doors and windows efficiently and tidily. Good planning and good service. Very impressive. Steve likes Jaffa Cakes and Digestive biscuits and one lump of sugar in his tea! His son Richard is less demanding. Chris thinks he is more handsome than brother Richard. All three are very professional and very friendly. The fabulous Franklins. You will not find a better team to install your doors and windows.
Customer in West Sussex Posted on 26/08/2019 , work completed 15/08/2019
Recommended
Prompt & professional.
Customer Service
Quality
Value
Date set - turned up at time agreed. Completed job in a professional manner, very pleasant. Work done on one of the hottest days of the year but they remained happy all day.
Velma, West Sussex Posted on 23/07/2019 , work completed 23/07/2019
Recommended
Trustworthy and professional.
Customer Service
Quality
Value
It took a while for our order to be achieved but a clear explanation was provided. 'The guys' were fantastic. Our old windows were in a terrible state and badly bodged, so the job took longer than predicted in order to obtain a fantastic finish. They worked with my builder to finalise some finishing details and co-ordinate brickwork with window fitting. Great job. Great guys.
Hannah, West Sussex Posted on 20/05/2019 , work completed 20/05/2019
Recommended
Excellent work
Customer Service
Quality
Value
Excellent replacement of gaskets on conservatory windows by Steve's sons - so pleased with result - fantastic job. Many thanks.
Customer in West Sussex Posted on 17/04/2019 , work completed 15/03/2019
Recommended
Excellent work
Customer Service
Quality
Value
Can see why Franklin is a Trusted Trader would recommend anytime. Work delivered on time as promised at the quoted price to what we believe is a very good standard. This was below the quote received from the other two recommended companies in the area.
Customer in West Sussex Posted on 21/03/2019 , work completed 19/03/2013
Recommended
Outstanding service and quality
Customer Service
Quality
Value
We have used Steve Franklin & Sons Ltd for all our glazing requirements over the last 20 years and we are always impressed with their skill and level of service. Being a family owned business they take more care and concern over the work than more corporate outfits from the initial survey to the actual fitting. We have never felt they had anything other than an interest in doing a first class job for a fair price. The most recent job involved replacing an old casement window with a new one and we are very pleased with the result. The installation took place whilst work on refurbishing the bathroom was taking place at the same time and they worked very well with the plumbers on site even lending them a sealant gun when theirs had broken! I have no hesitation in recommending SFS Ltd and would commend them to anybody looking for a trustworthy and reliable installer.
Customer in West Sussex Posted on 26/02/2019 , work completed 22/02/2019
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.