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Endorsed by

Which

?

Trusted Traders

Swan Windows & Son Limited

Opening Hours
Today - 09:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday 10:00–14:00
  • Sunday - Closed
Profile thumb logo swan windows jp

4.6

24 Reviews

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

Swan Windows and Son - The Right Choice

Here at Swan Windows and Son -
We have a great depth of experience, and we know the importance of attention to detail and keeping our customers happy. We put much of our success down to this as our business has been built on customers returning to us and them recommending us.
Sales
Our approach to sales is very relaxed we believe our product will sell itself, so when you call us out for an appointment there is absolutely no pressure. We will come out to your office at a time to suit you, we will discuss your requirements and then send you a no obligation quote. We guarantee not to take up more of your time than you want, and we will tell you as much as you want to know.
Surveying
It’s absolutely vital that every detail is correct before we start to manufacture your doors, windows or architectural glass structures.
Installation
Our Installation team pride themselves on ensuring you have minimum disruption whilst they are working in your school, office or home

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Builders

    • Conservatories
    • Building services
  • Conservatories

    • Hardwood conservatories and orangeries
  • Glaziers

    • Double glazing installation
    • Timber windows
    • Replacement window services and repairs
    • Window consultants
    • Stained glass
  • Doors

    • Bi-fold doors
    • Fire doors
    • Timber doors
    • Patio doors
  • Property refurbishment contractors

  • More Services

    • windows
    • bi folds
    • sliding doors
    • roof lanterns
    • conservatoies

Customer reviews

Reviews summary

4.6
24 reviews
Customer Service
4.7
Quality
4.7
Value
4.5
Sort by
First class installation
Customer Service
Quality
Value
Good job, on time, neat & tidy and no after care issues.
Patrick, Hertfordshire05/08/2018
Will never recommend to anyone
Customer Service
Quality
Value
Disaster. Door fitted on 21 Dec. Family still cant get either in or out. Have had to chase Rob from Swan Windows countless time to accept there was a problem and to get a new door. We have just been told to wait another two weeks and have simply lost patience. We can't get in or out of our house, and Rob does not see the urgency. Keeps saying he has done what he could, and others have had problems with door too!
Anne Marie Dancy01/02/2018
A Which? Trusted Traders staff member replied on behalf of the trader (on 28/03/2018)
We are sorry to hear about your experience. We appreciate your feedback & are pleased you gave us the opportunity to make it right. We would also like to take the chance to comment on your points. Whilst we understand your frustrations, Rob attended your property during Christmas, even though we were in fact closed, to adjust the door which you & your family found hard to open. Rob explained that to achieve max draft proofing & lock efficiency, which were your requirements when buying the new door, sometimes these doors are stiff to open especially for children. The manufacturers were closed between 22.12.17 to 08.01.18 therefore we could not contact anyone. We explained the situation to the manufacturers & they assured us that there was nothing wrong with the door or its efficiency. We arranged for them to speak directly to your husband. You continued to have trouble using the new door, especially your young son & we felt that the only option we had was to order you a new door free of charge, which we did & informed your husband that the delivery time would be 2 wks. On the day of installation Mr Dancy checked the door thoroughly & your son opened & closed it several times. We trust that the situation has now been resolved. We attended your property approx 5/6 times & each time we felt we acted professionally & delivered the information, after sales service & customer care, which is why we feel that we have done everything possible to attend to your issue.
Fabulous job
Customer Service
Quality
Value
Swan windows did a fabulous job, fitting 3 windows and a front door for us. The work was efficient and professionally carried out. The service was courteous & exemplary. We would recommend this company wholeheartedly. Fantastic job.
Stacey, Hertfordshire28/09/2017
Excellent work
Customer Service
Quality
Value
I needed a window replaced. It was an unusual shape in a difficult to access location. Swan were able to make the window to size and fitted it beautifully. I wish I had done it many years ago, as it blends in well in our period house. Would highly recommend Swain.
Ann, Hertfordshire30/08/2017
Prompt: efficient work.
Customer Service
Quality
Value
Arrived on time, a very professional team.
Alan, Hertfordshire28/07/2017
Good job.
Customer Service
Quality
Value
Nice group of people. Old work. Good value.
Urvi, Buckinghamshire09/05/2017
Excellent job and service.
Customer Service
Quality
Value
Very good experience. Courteous, clean, and hard working installers. Any queries immediately addressed. I recommend this company unreservedly as an ex-builder myself.
Reg, Hertfordshire07/03/2017
Always professional
Customer Service
Quality
Value
Swan have, over a number of years, replaced all our windows with wood/aluminium. Always professional, tidy and leave a very well finished job.
Gordon, Buckinghamshire28/02/2017
Helpful and accommodating
Customer Service
Quality
Value
A helpful and accommodating manager who acted and responded to requests promptly. The fitters were friendly although they did make some mess which could have been avoided, but they did apologise and attempt to clean up. There was a minor problem with the fitting which was rectified without question. Overall, I was pleased with the service and windows supplied which are a big improvement.
Simon, Hertfordshire08/02/2017
Fab professional job
Customer Service
Quality
Value
Great service, no hassle very professional, no mess workmen - courteous & polite & tidy.
Vanessa, Hertfordshire06/02/2017