I wrote to a few companies about re-opening my fireplace and getting it swept. I had a few questions about what to do, when to get the sweep in, what sort of fireplace I should get & what fuel I could burn in London. Paul was one of the first to get back to me but was so helpful with my multiple questions and tricky schedule, even before he came round. He arrived on time and got to work quickly and professionally. Social Distancing was respected. Re-opening chimney's can be messy but Paul completed the job and there was very little to show that he had been here. We then stood and discussed what type of fireplace I could buy and what I would need to know with each type and what fuels I could burn. I now feel much more confident about what to do next and am looking forward to getting it all in place before the winter.

I had my chimney swept by SweepSmart and the service that I received was exemplary from start to finish. Booking was very easy. I called up and it was scheduled very quickly, with my request for timing being noted and adhered to. I normally hate having to call to book an appointment, but the person I spoke with was so polite and informative. Once the booking was made, a confirmation email is sent with a nice easy link to add it to my calendar. A very simple but hugely helpful touch. The day before I was sent a reminder email giving me all of the details of who will be coming, when and what I would need to do before and during the visit. On the day of the appointment, I was sent a SMS message that gave me the mobile number of the person that would be coming to see me. The person arrived at the right time and was very polite. In these COVID times, every precaution was taken. He had a mask, used gloves, put multiple mats down to protect my house. Most importantly he was very polite which was very welcome especially with a young 1 year old in the house! The work was done inside an hour with no mess at all. I was sent the invoice and certificate of sweep by email the same day along with a link to pay the bill. I absolutely cannot fault the service that I have received. They have been an absolute pleasure to deal with and I will certainly be using them again.

Paul is friendly and reliable. I had also asked him for some tips on how we should use our stove. Paul was very helpful. He took the time to go through all the steps, from lighting the stove, to burning the logs in the most efficient way, and what kind of wood best to use. He explained that there is virtually no - or very little - air pollution when you burn the fuel correctly. I will be looking forward to use our stove again this winter, in the happy knowledge that we can do this in an environmentally friendly way.

We are very happy with SweepSmart's work. Paul called back on the same day and booked an appointment for the next day when they arrived at the time scheduled. We had been a bit stressed as we had a bird trapped in our chimney and someone from a different company that was going to come and rescue it never showed up; thankfully the bird fell into our fireplace and eventually flew away. We are so thankful that SweepSmart could come over so quickly and clean our chimney and cap it so that we won't have an issue again! They were professional, efficient, friendly and very helpful, giving us useful advice. Highly recommend!

Paul and his colleague arrived on time to sweep our chimneys. The work took exactly the amount of time they quoted and they left the place clean. Both were very friendly and we would not hesitate to use them again.

Paul and is colleague arrived when he said they would. Phoned beforehand with an ETA. Laid dust sheets protecting carpet/furniture etc. Worked very efficiently with no mess. Gave good advice on the chimney and fireplace. I happily recommend him.

The job was undertaken very professionally and efficiently. Paul was on time and I can not recommend him highly enough. I will be using him again in a years time to sweep my two chimneys.

I was recommended to use Paul (Sweepsmart) via our Stove installer. The whole service from booking to the 2 hr window and "on the way" messages i received on the same day. Paul was very friendly and went about the Sweeping of our Chimney in a professional way i can now see why he has a 5 star rating, I wouldn't hesitate to recommend him to future clients.

Came when he said he would. Laid dust sheets all over. Very quick and efficient. Gave us good advice on our fireplace. Happily fitted a new door seal. Would happily recommend him. Will book him again for this year.

I was referred to Paul by my previous chimney sweep who retired. Paul sent details of his Covid operation which made me laugh at his humour. He also sent me some dates quickly and for the next week. He turned up as he promised having texted me to tell me he was on his way. He and his partner did a super job on my chimney and cleaned my fire out too. They were polite cheery and helpful, recommending some sealant for my hearth. My living room was spotless when they left, they had even hoovered up the cat hairs round the fire! I would highly recommend SweepSmart.