Endorsed by Which?

SweepSmart

5.0

660 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Welcome to SweepSmart, an independent chimney sweeping company covering London, Essex and Hertfordshire.

As a HETAS approved member of the 'Guild of Master Chimney Sweeps' we have been professionally trained and assessed in all aspects of solid fuel. SweepSmart has passed the vigorous assessments needed to become a 'Which? trusted trader' and have achieved the rank of Master Sweep with the Guild.

Please view our website www.sweepsmart.co.uk to see a list of our services.

Feel free to call us if you have any questions.

All the best.

What we do

  • Chimney Sweeps

  • Fireplace and stove installers

  • Chimney builders, liners and specialists

  • More Services

    • stove servicing
    • cctv chimney surveys

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
660 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Exceptional Service
Customer Service
Quality
Value
I was impressed with all communication leading up to the appointment, which I needed to reschedule three times and then today I was even more impressed by Tony’s professionalism, knowledgeability, and patience with a difficult chimney and a clueless client! He left everything cleaner than when he arrived and I will definitely be recommending this company to friends and neighbours
Customer in Greater London Posted on 30/09/2023 , work completed 30/09/2023
The trader replied (on 12/10/2023)
We're overjoyed by your 5-star review for our chimney sweeping service. Knowing that we met your expectations means the world to us. At SweepSmart, safety and customer satisfaction are our top priorities, and your feedback inspires us to continue delivering the best service possible. Thank you for choosing us, and we look forward to serving you again in the future!
Very reliable company
Customer Service
Quality
Value
I've been with SweepSmart for a few years now and I have never been disappointed with their service. The team is very professional starting from the receptionist who makes sure all is running smoothly. Adam who came over today was very professional. He prepared his work place carefully making sure all our belonging are treated with care. He explained everything to me. And I was able to see before and after pic of his work which is something new Adam left the place very tidy. I also have been emailed the certificate.
Customer in Hertfordshire Posted on 20/06/2023 , work completed 20/06/2023
The trader replied (on 14/07/2023)
Your review made our day! We strive to deliver exceptional service, and it's rewarding to know that we succeeded in doing so for you.
Excellent Service
Customer Service
Quality
Value
I always use Sweepsmart for my Annual Chimney Sweep and can highly recommend the Company. I was sent Texts advising of the time of arrival and follow up Texts when He was on his way. Tony did an amazing job and was very clean and efficient. Would definitely recommend the Company
Customer in Greater London Posted on 19/08/2023 , work completed 16/08/2023
The trader replied (on 21/08/2023)
Your 5-star review means the world to us! We're committed to ensuring your chimney is in perfect condition, and it's great to know we met your expectations. We look forward to serving you again in the future!
SweepSmart chimney sweep
Customer Service
Quality
Value
excellent communication before and after; professional and courteous service whilst chimney sweep at our home; highly recommend
Customer in Central Bedfordshire Posted on 09/11/2023 , work completed 07/11/2023
The trader replied (on 20/11/2023)
It's wonderful to hear that our service met your expectations! Thank you for the glowing review
Chimney sweep and stove service
Customer Service
Quality
Value
Sweepsmart were excellent throughout the process. From the initial contact they were friendly and efficient, arriving when they said and doing an excellent job. The follow on service has made my solid fuel burner work just as well as when it was newly installed. I will definitely use Sweepsmart for my annual chimney clean and will have no hesitation recommending them to friends.
Customer in Hertfordshire Posted on 18/01/2024 , work completed 16/01/2024
The trader replied (on 23/01/2024)
Thank you for sharing your experience! We strive for excellence in chimney sweeping, and your positive feedback is incredibly rewarding. Your safety and satisfaction are at the core of what we do.
Great company
Customer Service
Quality
Value
The man came done a fabulous job he was a very tidy worker. Also he was smart polite and respectful of my home gave me advice about my fire wet nice man and I will be using them each year. Thank you for a great job 👏🏽
Customer in Greater London Posted on 20/01/2024 , work completed 12/01/2024
The trader replied (on 13/02/2024)
Thank you for the fantastic 5-star review on Which? Trusted Traders! Your satisfaction is our priority, and we're grateful for the opportunity to deliver exceptional chimney sweeping services.
Very efficient, professional and clean
Customer Service
Quality
Value
Excellent job, good communications, Adam was courteous, careful and efficient. Do not waste time looking elsewhere.
Customer in Greater London Posted on 22/01/2024 , work completed 22/01/2024
The trader replied (on 30/01/2024)
Your 5-star review on Which? Trusted Traders made our day! We're committed to delivering top-notch chimney sweeping, and we're grateful for your positive feedback and support.
Highly Recommended
Customer Service
Quality
Value
Very professional service, quick, clean and helpful. Booking was easy and convenient. Would highly recommend.
Customer in Greater London Posted on 30/01/2024 , work completed 30/01/2024
Great service
Customer Service
Quality
Value
Very fast and quick service will be using them from now on . Adam explained some things we didn't know about many thanks
Customer in Hertfordshire Posted on 30/10/2023 , work completed 30/10/2023
The trader replied (on 05/11/2023)
We're truly grateful for your 5-star review! It's customers like you who make our job so rewarding. We're thrilled to know that our chimney sweeping service met your expectations, and we look forward to assisting you with any future needs you may have.
Helpful and thorough
Customer Service
Quality
Value
Excellent service from Tony. Answered all my questions and gave excellent advice as how to move forward with our fire.
Customer in Greater London Posted on 23/02/2024 , work completed 22/02/2024
The trader replied (on 07/06/2024)
We're absolutely thrilled with your 5-star rating on Which? Trusted Traders! Thank you for choosing SweepSmart, and we're excited to continue delivering top-quality chimney sweeping services for you.
Great service
Customer Service
Quality
Value
Chimney sweep service for my wood burning stove. They managed to book me in fairly quickly. Very convenient service, they send instructions on how to prepare, what to expect and a reminder of the appointment. You can even track how far away your chimney sweep is prior to your slot. Payment took about 2 secs online. Adam worked very quickly and efficiently and gave us loads of advice on our stove which has been overheating. I’ll surely be using them next year and would recommend them to anyone who’s looking for a reliable and affordable service.
(your username) Posted on 21/11/2023 , work completed 20/11/2023
The trader replied (on 24/11/2023)
Thank you so much. I have passed your feedback onto Adam. We look forward to seeing you again in the future.
Good Service
Customer Service
Quality
Value
SweepSmart was recommended by our neighbour to sweep the chimney of our wood buring stove. Great, friendly service and advice from Adam and the office. Clean, efficient job what more can you ask for? I would recommend them and use them again.
Customer in Hertfordshire Posted on 27/11/2023 , work completed 27/11/2023
The trader replied (on 05/12/2023)
Thank you for your glowing review! We're thrilled to have provided you with top-notch chimney sweeping. Your satisfaction is our priority, and we're always here to ensure your fireplace is safe and efficient!
Very tidy and thorough
Arranged for a service/clean of my wood burner. Arrived on time and from what I could see did a very thorough and competent job - explained what was being done and took time to answer a couple of questions I had. Took great care not to make any mess and everything was spotless at the end. Very happy with the service.
Customer in Greater London Posted on 27/11/2023 (Reviewer did not use service)
The trader replied (on 05/12/2023)
Wow, a 5-star review! Thank you! It was a pleasure sweeping your chimney. We take pride in our work, and your satisfaction is the ultimate reward. Here's to warm and cozy fires for you!
Professional tradesmen
Customer Service
Quality
Value
Two man team arrived as promised - they checked everything and proceeded to clean the stove and chimney. Once the job was completed everything was removed and within minutes the invoice and certificate with photos were received. Highly recommend this company 5* service
Customer in Central Bedfordshire Posted on 18/06/2024 , work completed 17/06/2024
Good, thorough job by SweepSmart as always.
Customer Service
Quality
Value
Easy to book with Faith by phone, she quickly found us a date for our annual chimney sweep with SweepSmart. Tony arrived on time and carried out a full sweep, clean and test of our chimney and fireplace and tested our carbon monoxide alarm. Tony also helped us with a wear and tear issue in our fireplace, quickly rectifying the immediate problem and advising us on how to make a full repair ourselves. Thanks to Tony's assistance, it will be easy for us to fix what is now a minor problem. Great service all round.
Customer in Hertfordshire Posted on 26/06/2024 , work completed 26/06/2024
Great job
Customer Service
Quality
Value
Excellent service. We had a reminder and insight to what would be done by text a few days before the sweep would be done. He arrived promptly. The work was completed and we were advised as to what was needed to ensure safety when the fire was in use. We had a certificate by email too.
Customer in Greater London Posted on 29/06/2024 , work completed 28/06/2024
All Good
Customer Service
Quality
Value
very polite staff arrived on time left fireplace clean after the sweep advised on any issues that need attention
Customer in Hertfordshire Posted on 03/06/2024 , work completed 03/06/2024
The trader replied (on 07/06/2024)
A huge thank you for the 5-star review on Which? Trusted Traders! We're honoured to have earned your trust and thrilled that you're pleased with our chimney sweeping services.
Great service
Customer Service
Quality
Value
Chimney was sweep efficiently, they were tidy and very friendly. Also got a good out of season price!
Customer in Hertfordshire Posted on 13/06/2024 , work completed 13/06/2024
Good job. Trustworthy.
Customer Service
Quality
Value
An appointment was available the following day due to a cancellation. Keil phoned 30 minutes prior to the visit and arrived on time. Stove chimney was swept and checked cleanly and rapidly. We also asked Keil about sweeping our fireplace chimney which we only use occasionally. Keil took a look and said it looked fine, although he was willing to clean it if we wanted. He was cheerful and friendly and we valued his integrity.
Customer in Greater London Posted on 15/06/2024 , work completed 12/06/2024
Feedback
Customer Service
Quality
Value
Thank SweepSmart, for the professional and efficient service that was undertaken yesterday to inspect, advise and carry out work on my chimney. This was my first time using your company and I found Tony to be very professional in his manner, polite and knowledgeable, and clearly very experienced. I also appreciated the clear report and photos given after the work was completed. I will certainly use SweepSmart again and have no hesitation to recommend them to others.
Customer in Greater London Posted on 11/04/2024 , work completed 09/04/2024
The trader replied (on 07/06/2024)
A big thank you for the 5-star review on Which? Trusted Traders! We're thrilled that our chimney sweeping services have left a positive impression. Your feedback motivates us to continue delivering excellence.
swift and friendly service
Customer Service
Quality
Value
Adam and Richard arrived on schedule and were very efficient and friendly. The job was completed quickly and the place left in a clean and tidy state.
Customer in Central Bedfordshire Posted on 15/05/2024 , work completed 15/05/2024
The trader replied (on 07/06/2024)
Wow, a 5-star review on Which? Trusted Traders! We appreciate your feedback and are thrilled to know that our chimney sweeping services have met your expectations. Thank you for your support!
Chimney sweep
Customer Service
Quality
Value
I was informed by text that the chimney sweeper will be arriving in 25 minutes which he did. Two men arrived and covered my floor in mats to protect my carpet then got on with sweeping my chimney which dident take no time at all (thorough job done) The men then installed a beam which looks very nice. In all the jobs done we’re very good and they kept my house clean and tidy. Very nice and polite men. Thank you
Customer in Hertfordshire Posted on 01/10/2024 , work completed 30/09/2024
Five star
Customer Service
Quality
Value
Arrived on time and cleaned stove thoroughly! Left no mess and gave sound advice! Thank you so much!
Customer in Hertfordshire Posted on 04/10/2024 , work completed 04/10/2024
Clean and efficient
Customer Service
Quality
Value
They arrived within time quoted, kept me informed of eta. Thorough check and clean of 2 stoves and chimneys. No mess left behind him when he left. Would definitely recommend the company.
Customer in Central Bedfordshire Posted on 07/10/2024 , work completed 07/10/2024
Efficient service
Customer Service
Quality
Value
Communication was excellent throughout - from the initial quote to the chimney being swept. We were given a time window 48 hours before and kept updated with arrival time on the day. They also gave useful information on what to expect from the visit and how to prepare. The chimney sweep was friendly, efficient and left the room really clean. They were able to advise on a repair to the fireback which was helpful. I will definitely be booking again for next year.
Customer in Hertfordshire Posted on 13/08/2024 , work completed 13/08/2024