Professional and through with excellent customer service
Professional firm with staff who want to do the right thing. My chimney needed to be cleaned, and I reached out to SweepSmart. They came around promptly to clean the chimney, but identified a bird's nest inside. The environmentally friendly nature of their service meant they would not disturb the nest, as the eggs would still be there. I was amazed that the company follows such great practices, and we rebooked for August as the little eggs would have hatched and the birds would have fled the nest. Tony came along with James, and they cleaned the chimney, left the area very clean, and ensured the birds don’t come back by protecting the chimney with a bird grate. I am very pleased with the service and will only be using them going forward. And prices are very reasonable as well. Highly recommended!!
Customer in Essex
Posted on 21/08/2025
, work completed 21/08/2025
Recommended
Would definitely recommend
Richard came today to sweep our chimney, he helpful and friendly. We asked many questions which he was happy to answer and help us with any worry's about our log burner. The sweeping of the chimney was so quick i was shocked, he made zero mess and was just all round really good! Will definitely recommend and will be calling again for next year’s sweep!
Customer in Essex
Posted on 28/08/2025
, work completed 28/08/2025
Recommended
Very efficient & excellent work
Contacted SweepSmart having never used chimney sweeps before. They were able to organise a time slot within 2 weeks during a busy time of year. SweepSmart are a very professional company sending a reminder 2 days before the scheduled appointment with a text message 15 minutes' before arrival. Keil was very efficient and polite and their use of modern equipment meant Keil had completed the job in next to no time and with absolutely no mess. Would have no problem recommending SweepSmart!
Customer in Greater London
Posted on 12/12/2025
(Reviewer did not use service)
Recommended
Great job, great value
Paul is a friendly, helpful guy who took the time to answer our questions. We came away feeling a lot more knowledgable about how to look after our fireplaces and chimneys! Would definitely recommend and will be calling on his services again.
SianME6
Posted on 06/12/2015
, work completed 06/12/2015
Recommended
Swept away by the great service!
Paul (and his assistant, Dad) did a fantastic job on two chimneys in my house. Having just had one room decorated I was a bit anxious about possible mess but I needn't have worried - dust sheets on the floor, everything moved and put back in its place, and not a bit of dust or mess. They were polite, courteous, punctual (very!) and a pleasure to have in my house for the hour it took them to do the work. Paul also gave me some useful and very practical advice about upkeep and draught excluders for the chimneys too. I would definitely use them again, trusted them and can unconditionally recommend Paul and SweepSmart. Thank you very much.
Site User
Posted on 05/11/2015
, work completed 05/11/2015
Recommended
Excellent - booked again
SweepSmart were prompt and friendly. We've booked them to return in September.
2011-05-01 09:17:05.457
Posted on 01/06/2016
, work completed 01/06/2016
Recommended
Fantastic job
Prompt response. Proactively called back. Fully informed of job and very personable. Cleared up before leaving. Made helpful comments about CO detector etc.
Michael, Hertfordshire
Posted on 07/04/2016
, work completed 07/04/2016
Recommended
Excellent
Arrived promptly, worked with care, explained everything clearly. I would definitely recommend this service.
Helen, London
Posted on 26/09/2016
, work completed 26/09/2016
Recommended
Excellent job
A very professional job. Paul was very courteous, dust sheets being laid down straight away. No mess at all.
Tim, Hertfordshire
Posted on 07/02/2017
, work completed 07/02/2017
Recommended
1st Class Service in every way
Paul and his father are a perfect team. Their work is absolutely 1st class in efficiency, cleanliness and use of time. They arrived at exactly 08.00 and got the job done perfectly. I Highly Recommend this duo.
LBarry
Posted on 11/07/2017
, work completed 11/07/2017
Recommended
Excellent Job
I can only endorse all the positive feedback given below. Very impressed with the service provided and would have no hesitation in using SweepSmart again.
Mary
Posted on 16/11/2017
, work completed 16/11/2017
Recommended
Very professional service.
As well as sweeping the chimneys and cleaning the surrounding areas, Paul gave us some very useful safety advice. I would definitely recommend this company.
Rita Bartlett
Posted on 23/12/2017
, work completed 23/12/2017
Recommended
Fantastic service, Helpful and Professional
Paul and team were very efficient and left the chimney spotless! He gave me some very helpful advice and were extremely considerate. Highly recommend first sweep. Excellent
Customer in Greater London
Posted on 05/12/2018
, work completed 05/12/2018
Recommended
Very satisfied customer
Efficient, helpful, clean and professional service. I was given very helpful advice. Would highly recommend.
Customer in Essex
Posted on 20/12/2018
, work completed 20/12/2018
Recommended
Very professional service
Paul confirmed his arrival time by phone and was painstakingly thorough, polite, friendly and professional. Was thorough in his assessment of what was required and protected the carpet to ensure minimum mess. Would recommend.
Customer in Hertfordshire
Posted on 02/04/2019
, work completed 02/04/2019
Recommended
Great Company..Fast Friendly and pleasure to do business with.
Just had SweepSmart arrive and was very impressed Did the job in less than a couple of hours even though the chimneys here were 21 metres high, Very friendly company who were clean and gave a very professional service, Will defiantly use again . If you need a Chimney swept use this company.
Customer in Greater London
Posted on 01/05/2019
, work completed 01/05/2019
Recommended
Really great experience
Friendly, punctual, reasonably priced, efficient, knowledgeable, clean. What more can I say? Highly recommended.
Judith, Greater London
Posted on 01/08/2019
, work completed 01/08/2019
Recommended
Chimney Sweep
Excellent service, combined with great value. I phoned for a quote and Paul managed to fit me in same day. Very professional service with no dust! Would highly recommend Sweepsmart.
Customer in Greater London
Posted on 18/06/2019
, work completed 12/06/2019
Recommended
Really pleased with their work
They arrived on time and were very efficient, asking questions about whether the chimneys were in use and if we had any problems. They were extremely careful about keeping the carpets clean as we had a light cream carpet. After finishing they explained what they had done as one of the chimneys had quite a big buildup at the top but they had managed to dislodge it. Very helpful, courteous and friendly. I would definitely book them again.
Brian Russell, Greater London
Posted on 20/06/2019
, work completed 20/06/2019
Recommended
Excellent service
I was asked to write a review but only got around to it now.. Excellent guys.. came to sweep the chimney of our wood burner. They arrived when they said they would, did a great job, reasonable price and emailed our certificate promptly afterwards. They do get very busy so I will ring them earlier this year to get them in to do the job. Will use them again.
Fiona
Posted on 27/04/2020
, work completed 05/12/2019
Recommended
Very efficient
Came when he said he would. Laid dust sheets all over. Very quick and efficient. Gave us good advice on our fireplace. Happily fitted a new door seal. Would happily recommend him. Will book him again for this year.
Customer in Hertfordshire
Posted on 16/06/2020
, work completed 09/10/2019
Recommended
efficient, cheerful and tidy
i have never had our chimney swept before and was unsure what to expect, I have been blown away by the efficiency of this firm , I was kept informed by text and email as to timings and the guidance given re keeping all safe during this crisis was top notch. Paul turned up when he said he would and got to work straightaway, I though there would be some noise and mess but when he left , it was as if he had never been there, really fantastic. gave advice on carbon monoxide detectors and when i would need another visit. would not hesitate to recommend.
Customer in Greater London
Posted on 06/10/2020
, work completed 06/10/2020
Recommended
Excellent
I contacted SweepSmart by phone to arrange for my chimney to be swept, my call was dealt with efficiently and followed up with a confirmation email. Paul phoned to say he was on his way about 20 minutes before arriving. He worked cleanly and efficiently, was friendly and polite. I would highly recommend SweepSmart
Customer in Central Bedfordshire
Posted on 13/10/2020
, work completed 12/10/2020
Recommended
Excellent service
Initial contact was dealt with efficiently and quickly. A week prior to visit email confirming date and time of visit. Arrived at agreed time. The chimney was swept efficiently and cleanly. Any issues were pointed out and quickly sorted. He was pleasant and made sure we were satisfied with everything. The job was completed with absolutely no mess. We would totally recommend Sweepsmart.
Customer in Hertfordshire
Posted on 20/10/2020
, work completed 16/10/2020
Recommended
Chimney Sweep and Stove installation
I contacted Paul having seen the numerous outstanding reviews he had received with a bit of trepidation because it seemed a bit too good to be true. However, I am delighted to say that my experience was equally extremely positive, with every aspect of the interaction and the work done being excellent. He clearly knows his stuff thoroughly, and we discussed the options at each stage of the work - all explained and costed in a clear and transparent way and with no high pressure sales technique. He was very professional, and inspired full confidence in the work he carried out. The main part of the job was to install a flue and stove in a Victorian house. He carefully retained the mantelpiece, and dealt with a couple of unexpected problems (including a crumbling wall behind the hearth!), retaining the character of the fire-surround but enhancing it with the new stove. The work was done with minimum inconvenience and dust. He attended to all the necessary paper work. I would not hesitate to employ him again.
Tony in Greater London
Posted on 29/04/2021
, work completed 28/04/2021
Recommended