Endorsed by Which?

SweepSmart

5.0

660 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Welcome to SweepSmart, an independent chimney sweeping company covering London, Essex and Hertfordshire.

As a HETAS approved member of the 'Guild of Master Chimney Sweeps' we have been professionally trained and assessed in all aspects of solid fuel. SweepSmart has passed the vigorous assessments needed to become a 'Which? trusted trader' and have achieved the rank of Master Sweep with the Guild.

Please view our website www.sweepsmart.co.uk to see a list of our services.

Feel free to call us if you have any questions.

All the best.

What we do

  • Chimney Sweeps

  • Fireplace and stove installers

  • Chimney builders, liners and specialists

  • More Services

    • stove servicing
    • cctv chimney surveys

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
660 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Great Chimney Sweep
Customer Service
Quality
Value
We’ve used Paul from Sweet Smart for around 5 years now. He is very thorough, totally reliable and completely helpful with any advice. We wouldn’t use anyone else.
Nick in Greater London Posted on 22/10/2022 , work completed 21/10/2022
The trader replied (on 18/11/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Excellent service
Customer Service
Quality
Value
This is the first time we have used sweepsmart and we would have no hesitation in recommending them. The communication regarding the appointment was timely, informative and professional. The communication prior to the appointment, as a reminder, was efficient and welcome. Again on the day of the appointment another message was sent to let us know he was on his way. The job was done very professionally and with no mess at all. He also advised us when we should have the chimney re-swept. In addition the glass front of the burner was cleaned and now looks like new! A professional, friendly, efficient and reasonably priced service. We could not fault it in any way.
Customer in Hertfordshire Posted on 24/10/2022 , work completed 24/10/2022
The trader replied (on 18/11/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Chimney sweep
Customer Service
Quality
Value
Had the chimney swept this morning. Excellent service from Paul. Very informative, and very professional. I would highly recommend his services.
Customer in Greater London Posted on 28/10/2022 , work completed 28/10/2022
The trader replied (on 18/11/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Chimney inspection and cleaning
Customer Service
Quality
Value
Prompt, efficient, friendly and very tidy. Good communication with the office before the visit too. Came recommended by a neighbour and was very pleased with the service.
Customer in Greater London Posted on 01/12/2022 , work completed 22/12/2001
The trader replied (on 18/01/2023)
Thank you for your kind words, hope to see you again next year.
Would recommend
Customer Service
Quality
Value
Very friendly and informative chimney sweeps. Easy to organise with text updates and tracking of when staff would arrive.
Customer in Greater London Posted on 06/12/2022 , work completed 06/12/2022
The trader replied (on 18/01/2023)
Thank you for your kind words, hope to see you again next year.
Chimney Sweep
Customer Service
Quality
Value
Sweep Smart were excellent from start to finish. The booking was straightforward and although I had to wait because they were so busy, they arrived exactly on time at the specified date, were totally professional, carried out the job in a timely manner, were clean and tidy and fantastic in every way. I will wholeheartedly recommend them to anyone who wants to have a chimney swept or have a wood burner installed. First rate service and absolute value for money.
Customer in Greater London Posted on 12/10/2022 , work completed 09/09/2022
The trader replied (on 13/10/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Clean and professional service.
Customer Service
Quality
Value
Arrived on time as arranged, a clean and professional service from the dust sheets Adam put down first as he came in. Nothing was too much trouble and Adam gave me some handy tips on maintaining my fire. I am more than happy to recommend Adam and the company he works for.
Customer in Hertfordshire Posted on 17/10/2022 , work completed 15/10/2022
The trader replied (on 19/10/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Great work every time!
Customer Service
Quality
Value
Paul has swept my chimney for several years now and always delivers a top rate job. Couldn't rate him more highly. Arrives on time, and always leaves the place spotless, what more can I say.
Fran in Greater London Posted on 25/11/2022 , work completed 24/11/2022
The trader replied (on 18/01/2023)
Thank you for your kind words, hope to see you again next year.
Superb
Customer Service
Quality
Value
Brillaint company to deal with. Excellent customer support, clear pricing, on-time and text message notfications. Cleaned my chimney, absiulely no mess and super proffesional team. I wish more companies operated like this one 100/100
Customer in Greater London Posted on 29/11/2022 , work completed 29/11/2022
The trader replied (on 18/01/2023)
Thank you for your kind words, hope to see you again next year.
Professional
Customer Service
Quality
Value
What a wonderful team Smartsweep are. The online ordering was extremely easy, the communication and reminders by text and email were very useful. Adam arrived on time and was very professional in everything he did, kept me informed as to what he was doing and why. The results were amazing and he left the room absolutely spotless. I will definitely be using them again and passing their details onto anyone that needs a sweep. Adam is a credit to your organisation.
Customer in Hertfordshire Posted on 28/09/2022 , work completed 28/08/2022
The trader replied (on 13/10/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
chimney inspection
Customer Service
Quality
Value
Sweepsmart are excellent. Arrived on time, very professional and comprehensive chimney clean and video inspection. Highly recommended.
Customer in Hertfordshire Posted on 04/10/2022 , work completed 03/10/2022
The trader replied (on 13/10/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Couldn't have wished for better service.
Customer Service
Quality
Value
I commissioned a Chimney Inspection report as I am hoping to have a wood burning stove installed. Tony arrived on time, took care not to create any mess and worked professionally throughout. What I really appreciated was that when he found problems in the flue he took the time to communicate with me and actually show me on the video screen what was going on up the chimney, and discussed what the possible remedies would be. It was a pleasure to deal with someone intelligent who clearly took care in his work and that I felt I could trust. The office staff I dealt with over the phone were also very friendly and professional. My overall impression is that this is an excellent company.
Customer in Greater London Posted on 07/02/2023 , work completed 06/02/2023
The trader replied (on 09/02/2023)
Thank you for your wonderful review.
Fantastic professional service
Customer Service
Quality
Value
This Company were fantastic from start to finish. They kept me informed as to when they were coming, gave me a full report of my wood burner, a full receipt. Adam was very polite and I would definitely recommend this Company to all of my friends who have wood burners or open fires.
Customer in Hertfordshire Posted on 28/03/2023 , work completed 27/03/2023
The trader replied (on 18/05/2023)
Thank you so much for your lovely review.
Chimney cleaning and testing
Customer Service
Quality
Value
Sweepsmart did us proud. Very professional service all round, from initial contact and customer service to the work being carried out. Clean, efficient and well worth the money. It’s five stars from me.
Customer in Hertfordshire Posted on 02/04/2023 , work completed 27/03/2023
The trader replied (on 18/05/2023)
Thank you so much for your kind words, see you again next year
Super professional
Customer Service
Quality
Value
Tony from Sweepsmart was great - very efficient, polite and did an excellent job. Would highly recommend this service.
Customer in Greater London Posted on 02/11/2023 , work completed 02/11/2023
The trader replied (on 05/11/2023)
We genuinely appreciate your 5-star review! Customer satisfaction is at the core of what we do, and we're delighted that we could meet your chimney sweeping needs. Your support means a lot to us, and we're always ready to serve you with a smile.
Very professional
Customer Service
Quality
Value
What a wonderful job they have done made are old looking wood burning stove look and work like it was brand new Very professional and clean working considering the nature of there job highly recommend for all the work they have done so far again many thanks for the work
Customer in Greater London Posted on 16/12/2023 , work completed 16/12/2023
The trader replied (on 19/12/2023)
Thank you for the glowing 5-star review! We're thrilled to have provided top-notch chimney sweeping service. Your satisfaction is our priority, and we look forward to serving you again in the future!
5* Would highly recommend!
Customer Service
Quality
Value
I have used SweepSmart for a number of years. They installed our wood burner about 8 years ago and have serviced and maintained it ever since. The chimney sweeps have all been really efficient and friendly. The booking in process is really easy. Initially they send you a two hour window and then an exact time of arrival on the day. Their annual reminder service is really also very helpful! Would highly recommend Sweepsmart to anyone!
Customer in Greater London Posted on 02/10/2023 , work completed 02/10/2023
The trader replied (on 18/10/2023)
Thank you. We really appreciate you continuing to use us. We look forward to seeing you again next year.
Professional and efficient chimney sweep service
Customer Service
Quality
Value
Very professional, efficient, friendly service. Clear what you're booking and prices. Efficient booking system. Then professional and friendly service on the day - very quick and thorough. A company you can trust.
Customer in Greater London Posted on 13/01/2024 , work completed 12/01/2024
The trader replied (on 16/01/2024)
Thank you. We are so grateful and happy to receive such a great review. All the best.
Sweep Smart Domestic Chimney Sweep
Customer Service
Quality
Value
The company carried out an excellent chimney cleaning service. They arrived as scheduled giving advance warning and set up and packed away equipment with the minimum of fuss. They were careful to keep the room clean and tidy and were thorough in doing the job. Very happy to recommend them.
Customer in Greater London Posted on 01/07/2024 , work completed 01/07/2024
Great chimney sweeps
Customer Service
Quality
Value
We’ve been using SweepSmart for a couple of years now and, as well as being excellent and knowledgeable when it comes to sweeping chimneys, lined, unlined, stoves and open fires, they’re also great at recommending and installing wood burning stoves. Could not be happier with the friendly efficient service and will continue to use and recommend them.
Customer in Hertfordshire Posted on 19/10/2024 , work completed 16/10/2024
Well oiled machine
Customer Service
Quality
Value
The whole experience was very smooth and professional. Booking, advising arrival time and protecting the room from any stray soot was spot on. The sweeping itself was carried out in good time and accompanied by photos of the chimney lining, along with some very helpful advice from Adam. A great all-round job.
Customer in Hertfordshire Posted on 25/10/2024 , work completed 25/10/2024
Efficient
Customer Service
Quality
Value
Very happy with the service. Easy to book. Kept up to date with the booking and arrival time. Turned up on time. Clean and efficient sweep.
Customer in Greater London Posted on 26/10/2024 , work completed 25/10/2024
Chimney Sweep and Stove Maintenance
Customer Service
Quality
Value
They were extremely helpful, courteous and approachable. Everything was explained clearly and the work was completed on budget. They also made suggestions as to what will need to be done in the future
Customer in Hertfordshire Posted on 07/10/2024 , work completed 01/10/2024
Professional service
Customer Service
Quality
Value
Tony came to inspect my chimney and advise about returning my fireplace to use. I was given a day's advance notice of a two hour window in which he would arrive, and then a 15-minute ETA on the day and he arrived on time. He did the inspection within a reasonable time and left the room as clean as he found it. The smoke test machine makes less noise than my hoover. He went through everything he'd found out with me, and then sent me a written report with photos a few hours later the same day. Good service, would recommend.
Customer in Greater London Posted on 12/06/2024 , work completed 11/06/2024
Great Professional and Friendly Service
Customer Service
Quality
Value
Have used SweepSmart for quite a few years now and would not change to anyone else. Adam has attended nearly all of them and is exceptionally professional and knowledgeable. I always learn something new about operating my stove to get the best from it. Attention to detail is second to none and you are left confident that the stove is safe and efficient for another year. Many thanks.
Customer in Central Bedfordshire Posted on 23/09/2024 , work completed 23/09/2024