Endorsed by Which?

SweepSmart

5.0

660 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Welcome to SweepSmart, an independent chimney sweeping company covering London, Essex and Hertfordshire.

As a HETAS approved member of the 'Guild of Master Chimney Sweeps' we have been professionally trained and assessed in all aspects of solid fuel. SweepSmart has passed the vigorous assessments needed to become a 'Which? trusted trader' and have achieved the rank of Master Sweep with the Guild.

Please view our website www.sweepsmart.co.uk to see a list of our services.

Feel free to call us if you have any questions.

All the best.

What we do

  • Chimney Sweeps

  • Fireplace and stove installers

  • Chimney builders, liners and specialists

  • More Services

    • stove servicing
    • cctv chimney surveys

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
660 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Clean sweep
Customer Service
Quality
Value
Paul and his colleague arrived on time (let us know their ETA about 30 minutes before) and did a thorough job of sweeping our chimney. There was absolutely no mess or dust to clean up afterwards - a brilliant job. Paul even gave us some very good safety advice about carbon monoxide from burning fuels - which I would never have thought of from a fire place. I will definitely use this service again and thoroughly recommend it. If it's helpful - you can even pay by card. Brilliant service - deserves to be on Which?
Customer in Greater London Posted on 03/12/2019 , work completed 30/11/2019
Great Professional
Customer Service
Quality
Value
Emailed Paul a couple of weeks ago for a quote, which came back very quickly which I accepted. Paul and his colleague arrived today on time. The were very professional and had on masks for covid and adhered to the social distancing. The work was carried out quickly and effectively. They laid down sheets etc were needed and left the room clean and tidy. I will be using them again and would recommend the service to all who need them.
Paul in Greater London Posted on 11/09/2020 , work completed 11/09/2020
Chimney sweeping
Customer Service
Quality
Value
The job was undertaken very professionally and efficiently. Paul was on time and I can not recommend him highly enough. I will be using him again in a years time to sweep my two chimneys.
Customer in Greater London Posted on 24/06/2020 , work completed 20/06/2020
Excellent job.
Customer Service
Quality
Value
An excellent job completed in quick time with the minimum of fuss and no mess. Good advice on chimney health and bird nest management. Couldn’t have done more. Very pleased.
Customer in Hertfordshire Posted on 21/09/2020 , work completed 21/09/2020
Friendly and efficient
Customer Service
Quality
Value
Tony arrived on time and fully observed the current covid precautions. I was therefore in another room while the work was carried out so did not observe the cleaning. However, I am satisfied the work was carried out as stated on the certificate and all was left clean and ready to use. I will certainly book them again next year.
Customer in Hertfordshire Posted on 09/01/2021 , work completed 08/01/2021
Paul offers an outstanding service
Customer Service
Quality
Value
An exceptionally professional and personable service from initial contact through completion and payment. I've never left a review for any product or service - but this service was truly so outstanding, I felt compelled to leave a review!
Customer in Greater London Posted on 22/01/2021 , work completed 18/01/2021
Friendly and efficient
Customer Service
Quality
Value
Great service again this year. Would definitely recommend. Great communication, on time, friendly and efficient.
Customer in Central Bedfordshire Posted on 15/09/2021 , work completed 15/09/2021
Clean, fast, friendly, professional
Customer Service
Quality
Value
Excellent service and a friendly guy. Arrived early and within the window given. Laid down floor coverings from the front door to the fireplace, thorough clean with zero mess. Took about 40 minutes, checked CO2 monitor was in place and in the right position. Gave us advice on airflow to burn the fire a little hotter. Certificate arrived by email an hour or so later. Very happy 5 stars.
Customer in Hertfordshire Posted on 05/11/2021 , work completed 05/11/2021
Prompt and Professional Service
Customer Service
Quality
Value
I have used SweepSmart for the last few years and have always found them to be reliable and professional with the service they offer. Beginning with the ease of arranging an a date and time for the team to attend, through their website to the helpful reminders and updates (on day of visit) of estimated time of arrival, you are kept informed. The cleaning of my wood burner and chimney was thorough and carried out with care and attention. I am always impressed with the preparations the team put in place to pick up all the ash and any other detritus, as well as preventing any of this from spilling out whilst they go about their work. An important point with a stove located in the living room! After the team has finished all you are left with is a small bag of ash to go into the bin for disposal. Again another good clean with the burner ready for use once more. I will use continue to use SweepSmart and am happy to recommend them to others.
Customer in Greater London Posted on 06/11/2021 , work completed 01/11/2021
A very professional and clean job
Customer Service
Quality
Value
Our chimney was cleaned very well (the quality of the fire has improved dramatically) in a short time with no mess left at all. Paul was an efficient and professional chimney sweep completely on top of the job. We are very satisfied as he was the best chimney sweep we had across in thirty years.
Customer in Greater London Posted on 08/03/2022 , work completed 07/02/2022
The trader replied (on 21/03/2022)
Thank you for your lovely review, we are pleased to hear you are happy with our service.
Great job, very knowledgeable and helpful
Customer Service
Quality
Value
Really pleased with our new home chimney inspection and sweep. Gave us helpful tips on how to use our stove. Would definitely recommend.
Customer in London Posted on 18/02/2022 , work completed 18/02/2022
The trader replied (on 24/02/2022)
Thank you for your review, we are pleased to hear you are happy with our service.
Quality Service
Customer Service
Quality
Value
Professional, honest approach to his work and in his interactions with us as new customers. Paul advised regarding care of several old chimneys and swept and inspected the one still in use. He delivered precisely as promised. Communication was clear throughout. Top marks all around.
Customer in Greater London Posted on 27/11/2021 , work completed 22/11/2021
Another great job
Customer Service
Quality
Value
As before, Paul did a great job for us. Many things to appreciate: The remainder of the appointment and tips for preparing; the call to keep us updated on his arrival time; the care in preparation- covering carpets etc; the efficient and professional job actually cleaning the chimney; the advice re various safety points; his friendly and courteous manner. We will definitely be booking Paul again and would recommend him to anyone.
Customer in Woolmer Green Posted on 12/01/2022 , work completed 12/01/2022
The trader replied (on 10/02/2022)
Many thanks for your lovely review, we are pleased to hear you are happy with our service.
Great service again
Customer Service
Quality
Value
The reminder this year was a bonus having used sweep smart last year they contacted us by email. We were offered a Saturday morning appointment and it was all booked within minutes. Having just had new carpets laid there was no need to worry as Tony covered not just the new carpet but laid down floor coverings from the front door and you wouldn’t have known he’d been. Thorough job and very polite. Documents sent by email. Looking forward to using them again.
Customer in Greater London Posted on 18/01/2022 , work completed 18/12/2021
The trader replied (on 10/02/2022)
Thank you for your lovely review, we look forward to seeing you again next winter.
Excellent Service
Customer Service
Quality
Value
Prompt and efficient service. Thorough job by a friendly and careful technician. Recommended. Will be using SweepSmart again next year for sure.
Customer in Hertfordshire Posted on 18/01/2022 , work completed 18/01/2022
The trader replied (on 10/02/2022)
Thank you for your review, we look forward to seeing you again next year.
Would recommend - great job!
Customer Service
Quality
Value
Very clean and tidy, worked well and quickly. Chap was very polite, knowledgeable and friendly. Did a great job and left no mess, put things back as they were. Would definitely recommend. Good text communication beforehand.
Sarah in Hertfordshire Posted on 18/01/2022 , work completed 18/01/2022
The trader replied (on 10/02/2022)
Thank you for your review Sarah, we are pleased to hear you are happy with our service.
Great work, efficiently done.
Customer Service
Quality
Value
Great work from the admin side through to the clean up. Friendly and efficient service. I appreciate the reminders of service due, and the commitment to arrive on time, all what excellent service should be.
Katie in Greater London Posted on 24/03/2022 , work completed 24/03/2022
The trader replied (on 09/05/2022)
Thank you for your lovely feedback :)
Chimney sweep , inspection of chimney , bird protection
Customer Service
Quality
Value
The guys did an excellent job, very efficient and clean & tidy worked really hard and gave me advice on the chimney pots as they were loose and that need cementing definitely recommend this company to friends and family .good work
Customer in Greater London Posted on 12/04/2022 , work completed 12/04/2022
The trader replied (on 09/05/2022)
Thank you for your lovely feedback :)
Nice people, good job
Customer Service
Quality
Value
Chimney swept. They turned up promptly. The price was as agreed. Very helpful (as they were last time they visited when they cleared a blockage in the chimney). Helpful and pleasant to deal with
Customer in Greater London Posted on 14/04/2022 , work completed 14/04/2022
The trader replied (on 09/05/2022)
Thank you for your lovely feedback :)
Excellent work
Customer Service
Quality
Value
SweepSmart did a first-rate job of sweeping out our chimney, carrying out a camera inspection and a smoke leakage test. They texted us to let us know when they would arrive, were on time and were efficient, knowledgeable and friendly. The room was left clean without any trace of soot. They gave us helpful advice on how to deal with the smoke leakage, including an illustrated report and a link to a specialist company dealing with this problem. Their administration was well organised and helpful. In summary they did an excellent job for a reasonable price and I have no hesitation in recommending them highly.
Customer in Greater London Posted on 27/04/2022 , work completed 20/04/2022
The trader replied (on 09/05/2022)
Thank you for your lovely feedback :)
Definitely happy to recommend
Customer Service
Quality
Value
SweepSmart came today and swept our chimney, carrying out a camera inspection and a smoke leakage test. They were on time and patiently answered all our questions about a possible fireplace installation. They used covers for the rug and floor and were careful to leave the room clean without any trace of soot. They sent through the certificate later the same day. Everything was well organised and I am happy to recommend them.
Customer in Greater London Posted on 16/05/2022 , work completed 16/05/2022
The trader replied (on 23/05/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
SweepSmart service
Customer Service
Quality
Value
Excellent service. Provided information on furniture moving in advance, arrived on time, friendly people, took about 30 minutes. Happy to recommend this service.
Customer in Hertfordshire Posted on 11/08/2022 , work completed 08/08/2022
The trader replied (on 19/08/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Quick, clean and very efficient
Customer Service
Quality
Value
Sweepsmart kept us informed as to when they would arrive. Adam was extremely polite and told us exactly what he was doing. He saved us some money as he did not have to carry out a full clean as he expected to. The work was carried out extremely efficiently and the room was spotlessly clean on completion of the work Would use again and thoroughly recommend.
Kevin in Hertfordshire Posted on 11/11/2022 , work completed 11/11/2022
The trader replied (on 18/11/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Efficient, friendly and tidy
Customer Service
Quality
Value
SweepSmart were on time, polite, efficient and clean. I had three chimneys swept and not a speck of soot was seen in the house after the sweeping was completed. The bags of removed soot I kept for my garden.
Customer in Greater London Posted on 15/11/2022 , work completed 22/09/2022
The trader replied (on 18/11/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Professional work
Customer Service
Quality
Value
Adam carried out work (flue swept on multi fuel burner). He was excellent, knowledgeable, very proficient, fully equipped with all the gear including dust sheets etc, even left me the soot for my garden (slug repellent!). Unreservedly recommended.
Richard in Hertfordshire Posted on 21/10/2022 , work completed 20/10/2022
The trader replied (on 18/11/2022)
Thank you so much for the kind words - We really appreciate it. All the best.