Endorsed by Which?

SweepSmart

5.0

659 Reviews

Opening Hours
Today -
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Welcome to SweepSmart, an independent chimney sweeping company covering London, Essex and Hertfordshire.

As a HETAS approved member of the 'Guild of Master Chimney Sweeps' we have been professionally trained and assessed in all aspects of solid fuel. SweepSmart has passed the vigorous assessments needed to become a 'Which? trusted trader' and have achieved the rank of Master Sweep with the Guild.

Please view our website www.sweepsmart.co.uk to see a list of our services.

Feel free to call us if you have any questions.

All the best.

What we do

  • Chimney Sweeps

  • Fireplace and stove installers

  • Chimney builders, liners and specialists

  • More Services

    • stove servicing
    • cctv chimney surveys

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
659 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Super-efficient and friendly.
Customer Service
Quality
Value
I was so impressed by our chimney sweep service. From booking the appointment by phone all the way through to completion. They arrived on time and we even had a tracker to see exactly when they'd be here. They made no mess and were easygoing and polite. Highly recommend.
Lucy in Greater London Posted on 17/03/2022 , work completed 16/03/2022
The trader replied (on 21/03/2022)
Thank you for your lovely review, we are pleased to hear you are happy with our service.
First class service
Customer Service
Quality
Value
Tony and his colleague were really friendly and easy to get on with right from the start. They wasted no time in ensuring they protected my home in advance of carrying out a full sweep of the large Georgian Fireplace. They ensured that they could confirm as many safety checks as possible and provided advice and recommendations on improving both safety and insulation of the fireplace. These guys are the best and are a really reasonably priced company too. Will definitely be booking them again for the next sweep.
Jon in Greater London Posted on 23/03/2022 , work completed 23/03/2022
The trader replied (on 09/05/2022)
Thank you for your lovely feedback :)
Professional Service with excellent communications
Customer Service
Quality
Value
Sweepsmart provided a professional service at all stages of their work from the initial booking to the arrival arrangements and on-site attendance, including advice on safety and fuel types. Absolutely no hesitation in recommending them.
Customer in Greater London Posted on 20/02/2022 , work completed 19/02/2022
The trader replied (on 24/02/2022)
Thank you for your review, we hope to work with you again soon.
Great, efficient work
Customer Service
Quality
Value
Another excellent job by SweepSmart sweeping our wood burner chimney. Fast, efficient and polite. Very happy to use these guys again this year and I find it very helpful to receive the annual reminders that the chimney is due it’s sweep.
Customer in Hertfordshire Posted on 22/07/2022 , work completed 22/07/2022
The trader replied (on 19/08/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Efficient process from point of booking onwards
Customer Service
Quality
Value
We were very impressed with the service before Paul arrived. We received reminders leading up to the allocated day, and also not only on the day but a text to say he was on the way, 45 minutes before the appointment. Paul arrived on time, carried out the cleaning/sweep of our wood burning stove flue with no mess whatsoever. Follow up service equally professional, received all paperwork following the completion of the job.
Customer in Greater London Posted on 01/08/2022 , work completed 01/08/2022
The trader replied (on 19/08/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Highly recommend them!
Customer Service
Quality
Value
From booking in right through to the job itself SweepSmart were professional, efficient and a delight to work with. The room and stove were left impeccably clean. For the job they did I also think they were reasonably priced. Will definitely use them again next year.
Customer in Hertfordshire Posted on 08/09/2022 , work completed 08/09/2022
The trader replied (on 09/09/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Excellent Job
Customer Service
Quality
Value
Finally got around to getting my chimney swept having put it off thinking it would be messy and expensive. I couldn't be more wrong. The booking was done easily on line and the quote given was very reasonable. Adam from SweepSmart arrived on time and quickly put down dust sheets and got to work. When he had finished, not only was the carpet still spotless but I could almost eat my dinner off the grate! Pics taken up the chimney also showed how much soot had been removed. I feel much safer now in putting on the fire - with rising gas prices I think I will be using it much more this winter. Many thanks to Adam and SweepSmart.
Customer in Greater London Posted on 12/09/2022 , work completed 12/09/2022
The trader replied (on 13/09/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Great service
Customer Service
Quality
Value
Just had our 2nd annual chimney sweep by Sweepsmart. Excellent service again. Kept informed of arrival time. Tony was very friendly and did a clean thorough job. Good price too. Will be using again next year. Office staff friendly and helpful too. No hesitation in recommending Sweepsmart
Customer in Greater London Posted on 10/11/2022 , work completed 10/11/2022
The trader replied (on 18/11/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Seamless service
Customer Service
Quality
Value
We have used SweepSmart for many years, the booking process is modern, efficient and simple to use and the updates and reminders are really helpful. On the day they always arrive on time and do a superb job, obviously immaculately clean and tidy and always able to offer expert advice on your fireplaces whilst there. Thanks again.
Mike in Hertfordshire Posted on 13/11/2022 , work completed 11/11/2022
The trader replied (on 18/11/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Brilliant service!
Customer Service
Quality
Value
Paul from Sweepsmart swept our chimney. It was easy to book an appointment using the online booking form and I was sent confirmation and reminder emails and texts. He was prompt and fast. The job was completed quickly with no mess. I would highly recommend using Sweepsmart.
Customer in Greater London Posted on 26/10/2022 , work completed 25/10/2022
The trader replied (on 18/11/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Great honest service
Customer Service
Quality
Value
Had our chimney swept this morning by Adam. We’ve recently moved into a new house which was left in a not so great state. Originally booked a standard chimney clean but there was a nest found. Adam was very honest about what the costs etc would be to have the nest removed and continue with the work which I was happy to do due to having been given all the information there and then. All round great service and will be using sweep smarts services again in the future.
Customer in Hertfordshire Posted on 01/11/2022 , work completed 01/11/2022
The trader replied (on 18/11/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Great work
Customer Service
Quality
Value
Adam carried out a thorough chimney sweep very professionally and in a polite and calm fashion. He took the time to answer all sorts of questions that I had about my chimney, and was very helpful. I would highly recommend Adam and Chimney Sweep services.
Customer in Greater London Posted on 23/11/2022 , work completed 10/11/2022
The trader replied (on 18/01/2023)
Thank you for your kind words, hope to see you again next year.
5 star service
Customer Service
Quality
Value
This is the second time we have used SweepSmart. They always arrive within the timeframe they say and are very courteous. The chimney sweep is very thorough, as we didn't have any issues over the last year and I imagine it will be the same again. They are also very clean. No mess at all. I am very happy and will definitely use them again and recommend them.
Customer in Greater London Posted on 25/11/2022 , work completed 24/11/2022
The trader replied (on 18/01/2023)
Thank you for your kind words, hope to see you again next year.
Efficient, trustworthy service
Customer Service
Quality
Value
This is the third occasion we have used Sweepsmart. Adam arrived promptly, having given us advance notice by email and text. He took care to protect the floors and worked very tidily. It's definitely not the old fashioned service I remember from my youth when every surface ended up covered in soot! The process means the room is protected from the soot, and our woodburning stove was left spotless. Adam showed me pictures of the flue and chimney liner so I could see its overall condition. He was happy to recommend the chimney be swept every two years, given its current usage and condition. I am very happy with the service given by Adam and Sweepsmart, and I am sure I will be asking them back for a fourth visit in two years' time.
Customer in Greater London Posted on 04/05/2023 , work completed 04/05/2023
The trader replied (on 18/05/2023)
Thank you for your lovely review.
Excellent work!
Customer Service
Quality
Value
We had Tony from Sweepsmart in today. He swept our chimney and installed chimney caps. Incredibly professional, super quick and diligent, polite and, to top it off, cleaned up everything afterwards. Also have to say that their response time was phenomenal: emailed them and got a reply almost immediately and they came out just a few days later. Highly recommend!
Customer in Greater London Posted on 08/05/2023 , work completed 08/05/2023
The trader replied (on 18/05/2023)
Thank you so much for your lovely review.
Good job done
Customer Service
Quality
Value
The second time Paul came. He is so helpful and again we had excellent service. This time he replaced the glass and gave good advice. Thank you.
Customer in Hertfordshire Posted on 12/05/2023 , work completed 05/04/2023
The trader replied (on 18/05/2023)
Thank you for your lovely review, see you again next year.
Very reliable company
Customer Service
Quality
Value
I've been with SweepSmart for a few years now and I have never been disappointed with their service. The team is very professional starting from the receptionist who makes sure all is running smoothly. Adam who came over today was very professional. He prepared his work place carefully making sure all our belonging are treated with care. He explained everything to me. And I was able to see before and after pic of his work which is something new Adam left the place very tidy. I also have been emailed the certificate.
Customer in Hertfordshire Posted on 20/06/2023 , work completed 20/06/2023
The trader replied (on 14/07/2023)
Your review made our day! We strive to deliver exceptional service, and it's rewarding to know that we succeeded in doing so for you.
Chimney sweep and stove service
Customer Service
Quality
Value
Sweepsmart were excellent throughout the process. From the initial contact they were friendly and efficient, arriving when they said and doing an excellent job. The follow on service has made my solid fuel burner work just as well as when it was newly installed. I will definitely use Sweepsmart for my annual chimney clean and will have no hesitation recommending them to friends.
Customer in Hertfordshire Posted on 18/01/2024 , work completed 16/01/2024
The trader replied (on 23/01/2024)
Thank you for sharing your experience! We strive for excellence in chimney sweeping, and your positive feedback is incredibly rewarding. Your safety and satisfaction are at the core of what we do.
Great company
Customer Service
Quality
Value
The man came done a fabulous job he was a very tidy worker. Also he was smart polite and respectful of my home gave me advice about my fire wet nice man and I will be using them each year. Thank you for a great job 👏🏽
Customer in Greater London Posted on 20/01/2024 , work completed 12/01/2024
The trader replied (on 13/02/2024)
Thank you for the fantastic 5-star review on Which? Trusted Traders! Your satisfaction is our priority, and we're grateful for the opportunity to deliver exceptional chimney sweeping services.
Very efficient, professional and clean
Customer Service
Quality
Value
Excellent job, good communications, Adam was courteous, careful and efficient. Do not waste time looking elsewhere.
Customer in Greater London Posted on 22/01/2024 , work completed 22/01/2024
The trader replied (on 30/01/2024)
Your 5-star review on Which? Trusted Traders made our day! We're committed to delivering top-notch chimney sweeping, and we're grateful for your positive feedback and support.
Highly Recommended
Customer Service
Quality
Value
Very professional service, quick, clean and helpful. Booking was easy and convenient. Would highly recommend.
Customer in Greater London Posted on 30/01/2024 , work completed 30/01/2024
Efficient service
Customer Service
Quality
Value
Communication was excellent throughout - from the initial quote to the chimney being swept. We were given a time window 48 hours before and kept updated with arrival time on the day. They also gave useful information on what to expect from the visit and how to prepare. The chimney sweep was friendly, efficient and left the room really clean. They were able to advise on a repair to the fireback which was helpful. I will definitely be booking again for next year.
Customer in Hertfordshire Posted on 13/08/2024 , work completed 13/08/2024
Great job, simple booking, friendly service and very knowledgeable and fair price
Customer Service
Quality
Value
Highly recommend this company. It was easy to book, they came on time, the job was done well - they are very thorough and knowledgeable and not to mention helpful. Also appreciated how clean and tidy they were. Thanks! Paolo
Customer in Hertfordshire Posted on 02/09/2024 , work completed 02/09/2024
Great service
Customer Service
Quality
Value
The two gentlemen turned up after a text to let me know when they would arrive . Did a great clean job sorted out mistakes made by a previous cleaning and gave good advice . Well worth the money
Customer in Hertfordshire Posted on 04/09/2024 , work completed 04/09/2024
Excellent Service
Customer Service
Quality
Value
Previous sweeps have complained about the creosote in our chimney and so we approached SweepSmart for Creaway treatment. Their sweeping was so good that no Creaway treatment was necessary, saving me money.
Customer in Hertfordshire Posted on 16/09/2024 , work completed 13/09/2024