Endorsed by Which?

SweepSmart

5.0

659 Reviews

Opening Hours
Today -
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Welcome to SweepSmart, an independent chimney sweeping company covering London, Essex and Hertfordshire.

As a HETAS approved member of the 'Guild of Master Chimney Sweeps' we have been professionally trained and assessed in all aspects of solid fuel. SweepSmart has passed the vigorous assessments needed to become a 'Which? trusted trader' and have achieved the rank of Master Sweep with the Guild.

Please view our website www.sweepsmart.co.uk to see a list of our services.

Feel free to call us if you have any questions.

All the best.

What we do

  • Chimney Sweeps

  • Fireplace and stove installers

  • Chimney builders, liners and specialists

  • More Services

    • stove servicing
    • cctv chimney surveys

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
659 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Friendly, efficient & helpful
Customer Service
Quality
Value
Having been recommended Paul by various social media groups, I am pleased to say he lived up to the excellent reviews. The purpose of the job was to assess whether or not a wood-burning stove would be suitable for us, so Paul cleaned and inspected the chimney (keeping everything in the house spotlessly clean), before recommending the next course of action. With potential difficulties in installing a flue, Paul warned against me buying a stove at this stage (subject to further checks to be arranged), where others might just want you to push ahead in order to secure more business. Highly recommend!
Customer in Hertfordshire Posted on 05/09/2019 , work completed 04/09/2019
Very efficient and tidy
Customer Service
Quality
Value
Paul and his Dad arrived on time and were very efficient and careful with no mess. Definitely recommend!
Customer in Hertfordshire Posted on 10/09/2019 , work completed 10/09/2019
Very professional and friendly service!
Customer Service
Quality
Value
I booked Paul to sweep our wood burning stove for the second year running today as he did such a good job last year! He is very thorough and he made sure that no mess was created or left behind! He was running late due to traffic (and probably flooding due to the torrential downpours today) but sent texts and emails to let me know that he was running late. It is also nice to be able to receive an electronic copy of the Chimney Sweep Certificate for one's records. Paul is very knowledgeable about wood burning stoves, etc. and is happy to impart his knowledge to you if you have any questions. I have used another service for years but Paul is much more efficient and thorough and I would definitely recommend his service!
Customer in Greater London Posted on 24/09/2019 , work completed 24/09/2019
Efficient and clean
Customer Service
Quality
Value
Paul arrived within his time slot and he even sent me a tracking link to monitor his journey toward my house. Once he arrived he covered the floor with dust sheets and cracked on with the task in hand. Friendly, efficient and thoroughly professional and impeccably cleaned before he left. He is s fountain of stove, flue & fuel knowledge so I tool advantage of his good-will and peppered him with questions (Thanks and sorry Paul). Would completely recommend his services.
Customer in Greater London Posted on 23/10/2019 , work completed 23/10/2019
High standards, impressed.
Customer Service
Quality
Value
Paul advised via text of arrival time and arrived promptly to time in a clean company vehicle, offering a friendly welcome. All surfaces to the stove site were covered in dust sheets and it included the area for equipment to be placed. The stove and chimney were very expertly cleaned to a high standard. Upon completion Feedback was offered by Paul on the condition of our chimney, liner and type of soot removed. The area was left very clean. A certificate was emailed and the service offered was good value. I would certainly recommend SweepSmart.
Customer in Hertfordshire Posted on 22/11/2019 , work completed 22/11/2019
Brilliant
Customer Service
Quality
Value
Sweepsmart arrived on time. They gave me a professional assessment of the existing fireplace ( an ancient installation with a decommissioned back boiler ). They swept the chimney thoroughly and completed the job with a smoke test and reported a slight leak around the chimney pot. They left the place as clean and tidy as it was when they started. What more could one ask.
Customer in Greater London Posted on 27/01/2020 , work completed 27/01/2020
The trader replied (on 23/02/2020)
Thank you for brilliant feedback - the safety of your chimney is our main priority.
Friendly and efficient
Customer Service
Quality
Value
Had chimney swept by these guys who were lovely from start to finish. The guys were very pleasant, friendly and efficient at their work. Affordable, clean and helpful - couldn't fault them.
Customer in Hertfordshire Posted on 28/01/2020 , work completed 23/01/2020
The trader replied (on 23/02/2020)
Thank you so much, we are so grateful you took the time to leave us some feedback.
Clean chimney and efficiently done
Customer Service
Quality
Value
I can recommend this team of two guys who were very conscientious and cleaned the chimney without fuss taking care to protect the wooden floors and the furniture.
Customer in Greater London Posted on 30/01/2020 , work completed 30/01/2020
The trader replied (on 23/02/2020)
Thank you, it's so kind of you to take the time to leave feedback, we are pleased to hear you were happy with the care we took.
1st time user
Customer Service
Quality
Value
I was recommended to use Paul (Sweepsmart) via our Stove installer. The whole service from booking to the 2 hr window and "on the way" messages i received on the same day. Paul was very friendly and went about the Sweeping of our Chimney in a professional way i can now see why he has a 5 star rating, I wouldn't hesitate to recommend him to future clients.
Customer in Hertfordshire Posted on 19/06/2020 , work completed 19/06/2020
I highly recommend using Sweepsmart. A friendly, efficient & expert service
Customer Service
Quality
Value
I highly recommend using Sweepsmart. A friendly, efficient & expert service. This is the second year I have used Sweepsmart. Their sweep turned up within the first twenty minutes of their two hour window and he was clean, helpful and efficient. The service is noisy but no soot or dust has escaped into the room. It was raining this morning and I was pleased to see the sweep used clean dust sheets to ensure the floor stayed clean and dry. I was offered a choice of paying there and then, which I elected to do. The chimney sweep certificate was then sent through promptly straight after the appointment. Very efficient and a pleasure to deal with.
Customer in Greater London Posted on 02/08/2023 , work completed 02/08/2023
The trader replied (on 02/08/2023)
Wow! We are over the moon reading your fantastic 5-star review. It's wonderful to know that our chimney sweeping service met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for choosing us
Super efficient
Customer Service
Quality
Value
Our chimney is very high (tall ceilings in a converted old townhouse) but as usual not an issue. This company is brilliant, clean and efficient and gets the job done with no mess. Been using for several years and will continue to do so as the fire burns so much better and know it's safe after they've been.
Karen in Greater London Posted on 03/08/2023 , work completed 03/08/2023
The trader replied (on 08/08/2023)
It's fantastic to hear that you had a wonderful time with us. Thank you for choosing us again and for sharing your positive experience!
Courteous and professional
Customer Service
Quality
Value
Tony sent a text when on his way and arrived promptly. He placed dustsheets from the front door to the fireplace, and got straight on with the work. Minimal noise and no mess - you almost wouldn’t know he had been here. He showed me before and after photos of the inside of the chimney. Very happy with the work. Tony is courteous and professional - highly recommended.
Customer in Essex Posted on 10/08/2023 , work completed 10/08/2023
The trader replied (on 13/08/2023)
Thank you for the glowing 5-star review! We're thrilled that you were satisfied with our chimney sweeping service. If you ever need any assistance again, don't hesitate to reach out. We appreciate your business!
Excellent, efficient service
Customer Service
Quality
Value
Brilliant service provided by Sweepsmart. The technicians were on time, polite and professional. We had our chimney swept and the addition of 1 cap and 1 cowl on the top of our chimney pots. The works were carried out quickly and efficiently. We would not hesitate to recommend this company to anyone.
Customer in Hertfordshire Posted on 30/06/2023 , work completed 30/06/2023
The trader replied (on 14/07/2023)
We're grateful for your positive feedback. It motivates us to continue delivering the best possible service to all our valued customers.
Very professional and good to deal with
Customer Service
Quality
Value
Great job, professional from the start, friendly, good communication, punctual, very happy with service.
Customer in Greater London Posted on 14/07/2023 , work completed 10/07/2023
The trader replied (on 14/07/2023)
We're thrilled to have exceeded your expectations. Your review means a lot to us, and we can't wait to serve you again in the future.
Super professional
Customer Service
Quality
Value
Tony from Sweepsmart was great - very efficient, polite and did an excellent job. Would highly recommend this service.
Customer in Greater London Posted on 02/11/2023 , work completed 02/11/2023
The trader replied (on 05/11/2023)
We genuinely appreciate your 5-star review! Customer satisfaction is at the core of what we do, and we're delighted that we could meet your chimney sweeping needs. Your support means a lot to us, and we're always ready to serve you with a smile.
Very professional
Customer Service
Quality
Value
What a wonderful job they have done made are old looking wood burning stove look and work like it was brand new Very professional and clean working considering the nature of there job highly recommend for all the work they have done so far again many thanks for the work
Customer in Greater London Posted on 16/12/2023 , work completed 16/12/2023
The trader replied (on 19/12/2023)
Thank you for the glowing 5-star review! We're thrilled to have provided top-notch chimney sweeping service. Your satisfaction is our priority, and we look forward to serving you again in the future!
Chimney Sweep and Stove Maintenance
Customer Service
Quality
Value
They were extremely helpful, courteous and approachable. Everything was explained clearly and the work was completed on budget. They also made suggestions as to what will need to be done in the future
Customer in Hertfordshire Posted on 07/10/2024 , work completed 01/10/2024
Great Professional and Friendly Service
Customer Service
Quality
Value
Have used SweepSmart for quite a few years now and would not change to anyone else. Adam has attended nearly all of them and is exceptionally professional and knowledgeable. I always learn something new about operating my stove to get the best from it. Attention to detail is second to none and you are left confident that the stove is safe and efficient for another year. Many thanks.
Customer in Central Bedfordshire Posted on 23/09/2024 , work completed 23/09/2024
Brilliant service all round
Customer Service
Quality
Value
Really excellent service from website which was really user friendly and easy to make an enquiry, prompt communication after enquiry with clear quote and easy to agree a booking. Notified two days before the two hour window, exactly as promised and then the visit was on time, service great and easy to pay via email with photos of the work and certificate. Really first class all round and highly recommend.
Customer in Hertfordshire Posted on 26/09/2024 , work completed 26/09/2024
Fantastic professional service
Customer Service
Quality
Value
This Company were fantastic from start to finish. They kept me informed as to when they were coming, gave me a full report of my wood burner, a full receipt. Adam was very polite and I would definitely recommend this Company to all of my friends who have wood burners or open fires.
Customer in Hertfordshire Posted on 28/03/2023 , work completed 27/03/2023
The trader replied (on 18/05/2023)
Thank you so much for your lovely review.
Chimney cleaning and testing
Customer Service
Quality
Value
Sweepsmart did us proud. Very professional service all round, from initial contact and customer service to the work being carried out. Clean, efficient and well worth the money. It’s five stars from me.
Customer in Hertfordshire Posted on 02/04/2023 , work completed 27/03/2023
The trader replied (on 18/05/2023)
Thank you so much for your kind words, see you again next year
5* Would highly recommend!
Customer Service
Quality
Value
I have used SweepSmart for a number of years. They installed our wood burner about 8 years ago and have serviced and maintained it ever since. The chimney sweeps have all been really efficient and friendly. The booking in process is really easy. Initially they send you a two hour window and then an exact time of arrival on the day. Their annual reminder service is really also very helpful! Would highly recommend Sweepsmart to anyone!
Customer in Greater London Posted on 02/10/2023 , work completed 02/10/2023
The trader replied (on 18/10/2023)
Thank you. We really appreciate you continuing to use us. We look forward to seeing you again next year.
Great service
Customer Service
Quality
Value
We had our two woodburners checked and cleaned. Paul turned up on time, with a text advising exact time of arrival on the morning, as promised. Communication with the office when booking was really good with prompt, understanding and friendly replies. We would recommend this business and will be using again.
Customer in Hertfordshire Posted on 28/08/2023 , work completed 28/08/2023
The trader replied (on 30/08/2023)
Thank you so much. We really appreciate your review. We look forward to seeing you again next time.
Brilliant chimney sweep!
Customer Service
Quality
Value
I have previously used SweepSmart and can wholeheartedly recommend them. Thoroughly efficient from booking the appointment to departure. Communication was marvellous and Paul arrived as advised. What's more there was no mess what so ever 😊. No hesitation, I highly recommend SweepSmart. 👍 Thank you!
Customer in Essex Posted on 05/09/2023 , work completed 02/09/2023
The trader replied (on 06/09/2023)
Thank you so much; we really appreciate your kind words. See you next time.
Super efficient and a job well done
Customer Service
Quality
Value
Really easy to book, with great availability of timings. Communication was clear throughout and guidance on how to prepare / what to expect was really useful. Service was quick and painless and was a great end result. Certificate is great, including photos of the relevant bits. All in all, exactly what we needed and hoped for.
Customer in Buckinghamshire Posted on 31/01/2024 , work completed 30/01/2024
The trader replied (on 05/02/2024)
We're absolutely thrilled with your 5-star rating on Which? Trusted Traders! Thank you for choosing SweepSmart, and we're excited to continue delivering top-quality chimney sweeping services for you.