SweepSmart

We have not used our fireplace since we moved in, so this was our first experience of a chimney sweep. The team provided a detailed estimate and a 'what to expect' pack a few days prior to arrival. The team were quick, and left the room spotlessly clean. They took the time to talk me through some remedial action needed, with really useful advice and showed a video and some stills of the smoke draw and interior of the flue. I would definitely use them again. Very positive experience.

I had no idea where to go for a chimney sweep, so I looked around various websites. When I clicked onto Sweepsmart, the auto-responder asked how it could help. I was able to post basic details and soon had full response. Thereafter, the back office was clear at every stage (much relief for that). Paul was on time, concerned not to be blocking any drive entrances, and then did a great job. Top class.

This was the second time we have used SweepSmart and I can honestly say they are a brilliant company. The service provided is first class, Adam left the fire place spotless and we had the certificate and supporting photos within minutes of him finishing. I would have no hesitation in recommending SweepSmart to anyone looking for a friendly and professional chimney sweep.

I have used Sweep Smart over the years and they have always been professional, prompt and friendly. Their costs are really good too. I would highly recommend the company and will continue to use them.

Never disappointed when Paul visits. He does a great job - quick, efficient, punctual. The pre-visit communications and reminders are very helpful, and the payment and issue of the Certificate was painless and done on the spot. Extremely professional with lots of good advice about our queries. We have used other sweeps, but this service is outstanding. As long as we have a chimney we will be using SweepSmart! Thanks Paul.

Prompt efficient service, very competitive rates, 4th year we have used this company, excellent work, left house spotless, courteous and friendly staff. Highly recommended

We received excellent service from the Sweepsmart. Appointment booking was easy, and the on-the-day tracking of their arrival they provide makes things very time efficient. Having recently moved in, we “inherited” a log burner which we wanted to ensure the chimney was in a good condition before using properly. Adam not only did a great job with the inspection and sweep, he took the time to give us an idiot’s guide on how to use the burner and made a few repairs to the some of the log burner parts. He left the house tidy, with the log burner gleaming (and the glass screen spotless). I highly recommend the team, and intend to continue using their services

This is the first time I have used SweepSmart and I was extremely impressed - from the initial phone call to book an appointment up until paying the invoice. The lady who took my call was extremely friendly and efficient. I received a couple of reminders by text and email about the appointment and a further text this morning giving me a time of arrival. Although I wasn't present whilst the work was done, my partner couldn't speak more highly of Adam and what a good job he carried out - I don't think the chimney or woodburner has ever been so clean!!!! After Adam had left I had an email enclosing the invoice and certificate (with accompanying photographs). Even paying the invoice was extremely straightforward and easy. I will definitely use SweepSmart again and would highly recommend them.

Paul swept my chimney today. He turned up on time and did a very thorough job - very happy to recommend Sweepsmart

This is the first time I have used SweepSmart and I was very pleased with the service provided by Adam. He turned up on time, has done a great job and left no mess at all. He also gave me an honest opinion on a related job which I was very grateful for. I would definitely use them again in the future.

Very friendly bloke. No mess whatsoever. very quick and efficient. Booking and payment services great. Paperwork clear. Recommend and will use again.

This is the second time I’ve used Sweepsmart (previously used Mr Cole whose business was taken over by them a few years ago). Excellent, on time, professionally done. The new invoicing system, and inclusion of photos in the certificate, is a great advance.

We had scheduled a chimney sweep for 5 fireplaces in our house - 1 functioning and 4 non-functioning. When Adam arrived he was really fast, polite & tidy with sweeping the functioning fireplace. He then took a look at the other 4 and let me know that there was no soot so no need to sweep them. It was tremendously kind & professional and saved us a lot of money. He also recommended what we should be doing to solve a smoke smell that was coming from the functioning fireplace. On the whole, he was punctual, thorough and incredibly kind & honest. I can't recommend them highly enough.

My chimney needed a clean and safety check as it hadn't been used for many years. It also needed a bird guard to stop nesting and birds coming down it and getting trapped. I contacted Sweep smart and could not be happier with their service. Very polite, pleasant and professional people. They arrived on time, did a thorough job, left absolutely no mess whatsoever and answered all my questions. They even reduced their fee without me having to ask when it became apparent that some of the work they had quoted for was not needed. I would definitely use them again and would certainly recommend them.

Booking process was no problem, you get a 2 hr slot notification a couple days before & then they let you know when they are on their way. First time we’d had a chimney swept & Adam was really helpful & informative, explaining how it all works. Work was all done without any mess or problems. Would definitely use again & recommend Adam.

Great service work carried out to a high standard Adam did a great job was clean efficient and friendly couldn’t fault the service and will definitely use again

I’d had a referral to SweepSmart from another sweep who wasnt able to do a camera survey for me. No higher value for me than that. After making the appointment I was notified of an approximate window for the job on the day and then a more detailed arrival time on the actual day. I found this level of customer focus a big positive as I was able to manage my time around this. Every attention was made to keeping my floors and carpets clean whilst working on the job. The actual sweep proved difficult because the flew was not standard but the guys were extremely thorough in trying to understand this and to give me the best possible view of the issue I had. Tony who conducted the job was very professional and even gave me a follow up call the next day to explain that he had completed some further research on my issue and to explain options available to me. Above and beyond. An excellent service I would not hesitate to use again or refer on.

Adam arrived on time and did the job efficiently and quickly with no mess left at all. He was pleasant and friendly and we will definitely be using this company in the future. The office kept us informed about the visit and arrival time etc.

SweepSmart were very efficient, kept my home very clean while they did the work and cleaned the stove beautifully it is working really well.

Paul turned up on time, after clear communication before the job. He had all his equipment ready and looked at our chimney and diagnosed the source of the issue very quickly. He left no mess whatsoever and explained everything in language I could understand. The follow up report with photos is very useful. Would recommend their services without hesitation.

Adam visited us this morning to sweep our chimney for our multi-fuel stove. Adams's work and his knowledge and help was vast and way superior to any previous sweeps we have had, so we will certainly NOT be using anyone but Smartsweep in the future. Wish I had known that this company also fits stoves, as I would have used them to fit my stove initially as their attention to detail is superb. Fantastic professional service from start to finish, Thank you Adam at Smartsweep.

Arrived on time, floor protection laid, dust cloths arranged around fire. Quick job with no mess. Seals checked to ensure all was airtight. Very professional service.

They came on time and did a very good job of sweeping my chimney. No mess, no fuss - who could ask for more. Will use them again next year.

Incredibly professional from beginning to end. Plenty of communication and excellent certificate showing photos of job done. Highly recommend.

The guys were very knowledgeable about all aspects of the fire to the flue liners and were very tidy and profession. Thanks guys Eddie