Endorsed by Which?

SweepSmart

5.0

659 Reviews

Opening Hours
Today -
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Welcome to SweepSmart, an independent chimney sweeping company covering London, Essex and Hertfordshire.

As a HETAS approved member of the 'Guild of Master Chimney Sweeps' we have been professionally trained and assessed in all aspects of solid fuel. SweepSmart has passed the vigorous assessments needed to become a 'Which? trusted trader' and have achieved the rank of Master Sweep with the Guild.

Please view our website www.sweepsmart.co.uk to see a list of our services.

Feel free to call us if you have any questions.

All the best.

What we do

  • Chimney Sweeps

  • Fireplace and stove installers

  • Chimney builders, liners and specialists

  • More Services

    • stove servicing
    • cctv chimney surveys

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
659 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Friendly and professional
Customer Service
Quality
Value
Great job, fast and thorough. Did all the important checks so I felt confident about the safety aspects. Good admin- regular reminders of visit and text to let me know they were on the way. Recommend.
Customer in Essex Posted on 17/10/2021 , work completed 15/10/2021
Excellent Service
Customer Service
Quality
Value
Have been using SweepSmart for years now because of their reliability. Paul arrived at the appointed time. Had been notified of his arrival time. Usual efficient and friendly service. Mats and covers down in minutes and a thorough job done with no fuss or bother at a fair price. I can highly recommend this company.
Customer in Hertfordshire Posted on 03/02/2022 , work completed 03/02/2022
The trader replied (on 10/02/2022)
Thank you for your lovely review, we are pleased to hear you are happy with our service.
Courteous and friendly
Customer Service
Quality
Value
For the second year running SweepSmart cleaned the chimney taking care to cover the floor. Impressed with the care and attention and thorough checks on the chimney and appliance. Would recommend him without hesitation.
Customer in Hertfordshire Posted on 14/01/2022 , work completed 13/01/2022
The trader replied (on 10/02/2022)
Thank you for your review and your continuous business, we look forward to seeing you again soon.
Excellent, Fast and Friendly - again!
Customer Service
Quality
Value
Brilliant job yet again - Paul was great at communicating timescales, friendly, helpful and efficient. Highly recommended.
Customer in Hertfordshire Posted on 19/01/2022 , work completed 19/01/2022
The trader replied (on 10/02/2022)
Thank you for your review, we are pleased to hear you are happy with our service.
Very knowledgeable
Customer Service
Quality
Value
Paul came to do a chimney sweep and was very efficient and did a solid clean job. He even offered up some valuable advice on how to make the most out of my stove.
Customer in Greater London Posted on 01/03/2022 , work completed 01/03/2022
The trader replied (on 03/03/2022)
Thank you for your wonderful feedback, we are pleased to hear you are happy with our services.
Great work, clean and fast.
Customer Service
Quality
Value
Turned up on time, got set up and started pretty much straight away. Worked quickly and efficiently. Fire was left sparkling clean as was my room. Chatty and friendly - repaired the cement around the pipe. Great service as always. Highly recommended.
Customer in Hertfordshire Posted on 13/06/2022 , work completed 13/06/2022
The trader replied (on 13/06/2022)
Thank you so much, we really appreciate you taking the time to leave this review. Thank you for your business.
Needed my chimney sweeping quickly.
Customer Service
Quality
Value
Very professional service. Arrived on time, very clean job and good value. Would highly recommend them.
Keith in Hertfordshire Posted on 12/04/2022 , work completed 12/04/2022
The trader replied (on 09/05/2022)
Thank you for your lovely feedback :)
Great Chimney Sweep
Customer Service
Quality
Value
We’ve used Paul from Sweet Smart for around 5 years now. He is very thorough, totally reliable and completely helpful with any advice. We wouldn’t use anyone else.
Nick in Greater London Posted on 22/10/2022 , work completed 21/10/2022
The trader replied (on 18/11/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Excellent service
Customer Service
Quality
Value
This is the first time we have used sweepsmart and we would have no hesitation in recommending them. The communication regarding the appointment was timely, informative and professional. The communication prior to the appointment, as a reminder, was efficient and welcome. Again on the day of the appointment another message was sent to let us know he was on his way. The job was done very professionally and with no mess at all. He also advised us when we should have the chimney re-swept. In addition the glass front of the burner was cleaned and now looks like new! A professional, friendly, efficient and reasonably priced service. We could not fault it in any way.
Customer in Hertfordshire Posted on 24/10/2022 , work completed 24/10/2022
The trader replied (on 18/11/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Chimney sweep
Customer Service
Quality
Value
Had the chimney swept this morning. Excellent service from Paul. Very informative, and very professional. I would highly recommend his services.
Customer in Greater London Posted on 28/10/2022 , work completed 28/10/2022
The trader replied (on 18/11/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Chimney Sweep
Customer Service
Quality
Value
Sweep Smart were excellent from start to finish. The booking was straightforward and although I had to wait because they were so busy, they arrived exactly on time at the specified date, were totally professional, carried out the job in a timely manner, were clean and tidy and fantastic in every way. I will wholeheartedly recommend them to anyone who wants to have a chimney swept or have a wood burner installed. First rate service and absolute value for money.
Customer in Greater London Posted on 12/10/2022 , work completed 09/09/2022
The trader replied (on 13/10/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Clean and professional service.
Customer Service
Quality
Value
Arrived on time as arranged, a clean and professional service from the dust sheets Adam put down first as he came in. Nothing was too much trouble and Adam gave me some handy tips on maintaining my fire. I am more than happy to recommend Adam and the company he works for.
Customer in Hertfordshire Posted on 17/10/2022 , work completed 15/10/2022
The trader replied (on 19/10/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Professional
Customer Service
Quality
Value
What a wonderful team Smartsweep are. The online ordering was extremely easy, the communication and reminders by text and email were very useful. Adam arrived on time and was very professional in everything he did, kept me informed as to what he was doing and why. The results were amazing and he left the room absolutely spotless. I will definitely be using them again and passing their details onto anyone that needs a sweep. Adam is a credit to your organisation.
Customer in Hertfordshire Posted on 28/09/2022 , work completed 28/08/2022
The trader replied (on 13/10/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
chimney inspection
Customer Service
Quality
Value
Sweepsmart are excellent. Arrived on time, very professional and comprehensive chimney clean and video inspection. Highly recommended.
Customer in Hertfordshire Posted on 04/10/2022 , work completed 03/10/2022
The trader replied (on 13/10/2022)
Thank you so much for the kind words - We really appreciate it. All the best.
Chimney inspection and cleaning
Customer Service
Quality
Value
Prompt, efficient, friendly and very tidy. Good communication with the office before the visit too. Came recommended by a neighbour and was very pleased with the service.
Customer in Greater London Posted on 01/12/2022 , work completed 22/12/2001
The trader replied (on 18/01/2023)
Thank you for your kind words, hope to see you again next year.
Would recommend
Customer Service
Quality
Value
Very friendly and informative chimney sweeps. Easy to organise with text updates and tracking of when staff would arrive.
Customer in Greater London Posted on 06/12/2022 , work completed 06/12/2022
The trader replied (on 18/01/2023)
Thank you for your kind words, hope to see you again next year.
Great work every time!
Customer Service
Quality
Value
Paul has swept my chimney for several years now and always delivers a top rate job. Couldn't rate him more highly. Arrives on time, and always leaves the place spotless, what more can I say.
Fran in Greater London Posted on 25/11/2022 , work completed 24/11/2022
The trader replied (on 18/01/2023)
Thank you for your kind words, hope to see you again next year.
Superb
Customer Service
Quality
Value
Brillaint company to deal with. Excellent customer support, clear pricing, on-time and text message notfications. Cleaned my chimney, absiulely no mess and super proffesional team. I wish more companies operated like this one 100/100
Customer in Greater London Posted on 29/11/2022 , work completed 29/11/2022
The trader replied (on 18/01/2023)
Thank you for your kind words, hope to see you again next year.
Couldn't have wished for better service.
Customer Service
Quality
Value
I commissioned a Chimney Inspection report as I am hoping to have a wood burning stove installed. Tony arrived on time, took care not to create any mess and worked professionally throughout. What I really appreciated was that when he found problems in the flue he took the time to communicate with me and actually show me on the video screen what was going on up the chimney, and discussed what the possible remedies would be. It was a pleasure to deal with someone intelligent who clearly took care in his work and that I felt I could trust. The office staff I dealt with over the phone were also very friendly and professional. My overall impression is that this is an excellent company.
Customer in Greater London Posted on 07/02/2023 , work completed 06/02/2023
The trader replied (on 09/02/2023)
Thank you for your wonderful review.
Great service, prompt and efficient.
Customer Service
Quality
Value
Paul replied very quickly to my enquiry and the job was completed later the next day! Very tidy, comprehensive information and inspection carried out, and on budget. Highly recommended.
blueshift Posted on 07/06/2017 , work completed 07/06/2017
Tidy, quick and great value
Customer Service
Quality
Value
Paul and his colleague arrived on time to sweep our chimney. He immediately laid down dust sheets and got started. The work was carried out quickly and at a very good price. Paul was also happy to offer advice for possible changes we were thinking about making to our fireplace. Would definitely use again!
Richard, Hertfordshire Posted on 20/05/2017 , work completed 20/05/2017
Efficient and professional
Customer Service
Quality
Value
SweepSmart were efficient in booking the appointment, arrived promptly and started work immediately. A thorough test of the dual fuel stove was made and full explanation of the test carried out. Further advice was given, with accompanying documentation, for the most efficient use of the stove. Very impressed with the excellent service.
Carole, Middlesex Posted on 05/06/2017 , work completed 05/06/2017
Excellent work
Customer Service
Quality
Value
Paul and Mark installed a wood-burning stove for us and did the job very efficiently, taking care to keep any disruption to a minimum. Every stage of the work was carefully explained to us and they made sure that on completion, the place was left clean and tidy. As it was our first stove they showed us how to use and maintain it for maximum efficiency. The cost of the work was extremely competitive and within a few pounds of the original quote and the reason for the very small overage, explained to our satisfaction. We will definitely be asking them to service the stove regularly and cannot recommend them highly enough.
8006 Posted on 24/02/2017 , work completed 24/02/2017
Great job
Customer Service
Quality
Value
Paul and his mate did a first class job of re-lining my fireplace and servicing the chimney. Paul attended twice and was on time and did a great job at a reasonable price.
Colin, Hertfordshire Posted on 11/04/2017 , work completed 11/04/2017
Brilliant service - would not hesitate to recommend
Customer Service
Quality
Value
We just moved into a house with chimneys - I’ve never lived in a home with a chimney before. We called Paul out to sweep our chimney and he and the team were brilliant. Really helpful, clean and tidy and professional. I had lots of questions and he answered them all. Will definitely be using sweepsmart for all our chimney needs.
Kristy Posted on 09/03/2018 , work completed 09/03/2018