Techfor Energy Ltd

Dear Customer We are very sorry to hear your system has a fault. We have scoured our email accounts over the last few weeks and cannot find a report of a fault, but we do get daily avalanches of emails, so it may have been missed. Please call the office on 0800 888 6544 to report your fault so we can assist you and remedy the situation, as your details on the review are not visible to us, so we have no idea who to contact. Yours sincerely, Techfor Energy.

Dear Customer Thank you for your review. We do charge a survey & design fee, (refundable against the order), as we use specialist equipment & send a surveyor instead of a salesperson, to your technical survey. Installation sites are evaluated for suitability from a structural viewpoint as well as a solar generation potential viewpoint & in this case, your suggested flat roof area was surveyed but during the design process, evaluated & deemed unsuitable for installation due to the change in roofing levels for water run-off. The mounting kit available for flat roofs cannot deal with different heights on roofs which are meant to be flat. As we use professional products for a properly calculated installation, we would not be prepared to put something together to try & make something work, just to make a sale. There was also substantial shading issues from the house & mature trees nearby & technical challenges involving sensor & cable runs for correct system operation. We explained these issues to you as the reason why the flat roof area is not suitable for a solar array in our opinion. Our quoted system was a ground-mounted array, which your feedback deemed unsuitable after you evaluated our quotation. The survey duration was 4 hours & the design work was a day & a half, so the £250 does not cover those costs but it does pay for some of the time, labour & tools and knowledge used to evaluate your solar potential & issue a professional quote. We wish you luck in your solar journey

The customer bought a Solar PV and battery system from us. The PV system has been working perfectly for over 6 months & to-date is still working. Our warranty commences upon receipt of full payment – not yet received. We have offered support on receipt of final payment which is still unreasonably withheld. Pre-sales, the customer was made aware that there was a “year’s” back log of the supply of Tesla batteries and despite our client’s main contractor failing to install cabling as agreed, we managed to install his batteries within the year. The Tesla battery system was commissioned on 23rd October despite TE being owed £5,709.67 at that point. After commissioning the battery system, an additional £5,451.34 was unreasonably withheld. His initial reason for withholding £11,161.01 was that we had not “boxed in” all the electrics (including the existing electrics). Our previous discussions and contract with the customer never included boxing in the old or new electrics. On 1st Nov the customer paid £5,709.67 and then £5000 was made on 11th Nov (when his battery appeared to stop working). £451.34 was withheld – he was going to get quotes to box in all the electrics. Now the reason for withholding £451.34 is to cover “remedial work”. For the first time in over 10 years of trading we reluctantly have had to submit a Money claim online for the outstanding amount. The situation is unfortunately ongoing.