Aqua Sensation

Aqua Sensation were easy to deal with from start to finish. Contacting their company was a good decision on my part as Terry answered all of my questions re a new Kinetico softener which was replacing a 21 year old Eco water softener. Terry and his son came on time and were very polite and did an excellent job removing the old softener and putting the new one in. The new softener is neater in the cupboard and the block salt is very easy to replace when needed. there was no mess as they covered the floors and took the old softener and all rubbish away with them. I would highly recommend this company to anyone looking to purchase a softener and have already given one of their cards to a friend who needs a softener and a Quooker repair.

Excellent from start to finish. Terry came to give a quote and gave easy to understand advice about what water softener that would best suit our household needs. He also gave information about a quooker tap replacement. He arrived on time, was polite and emailed a quote when he said he would. Terry and his son James came to fit the appliances. Again, they were on time, were extremely tidy workers and very efficient. Advice was given about how to use and maintain the appliances. A very trustworthy and honest company who I would have no hesitation in recommending.

Terry from Aqua Sensation supplied and fitted a Kinetico water softener for us. He was polite, friendly, and helpful and did an excellent job. He cleared up and cleaned the area after he had installed the water softener and left it spotless. I am delighted with the result.

Terry and James arrived on time at the pre-arranged day and started to work straight away. From laying protective sheets for the carpets, assessing and explaining the work plan and carefully executing the pipework to fitting the Kinetico Premier Water Softener in the desired position. They explained every detail always in a courteous and professional manner setting the highest standard we could wish for.

Terry and his team worked tirelessly to solve a tricky-to-diagnose problem with our softener. They had to visit several times and take our machine away to test (twice). All of this was done with the utmost professionalism and a genuine desire to provide excellent service. They were always easy to contact and arrived at appointments on time, every time. I cannot recommend Aqua Sensation highly enough and will definitely continue to use them in the future. It is a pleasure to deal with a hard-working and reliable local family business.

We recently had a water softener installed by Aqua Sensation and it was one of the best decisions we’ve made. After reaching out to several Which Trusted Traders, Aqua Sensation stood out for their professionalism, honesty, and care. This family-run business took the time to explain everything clearly, provided a prompt and transparent quote, and were always courteous - even when we asked for a better deal or breakdown of costs. Other companies either refused or stopped responding, but not Aqua Sensation. They offered us the option to spread the cost, which meant a lot. On installation day, they arrived early, knocked quietly (a thoughtful touch with a baby napping), and worked cleanly and professionally. They even adjusted our existing shelf and added a bracket to ensure a tidy finish - a small detail that speaks volumes about their pride in their work. They spent time explaining how everything works and even left a pipe ready for a future tap we couldn’t afford now - promising to return and fit it free of charge later. Aqua Sensation is the most generous, respectful and competent company we've dealt with. If you need a water softener, don’t hesitate - they are everything a Trusted Trader should be. Their care extended beyond the job - we genuinely felt looked after. In an age of rushed work and poor service, Aqua Sensation is a rare gem. Five stars, without hesitation. Thank you Terry and Family!

From the first contact to the installation of our water softener today, I cannot praise highly enough the service that Terry with his son James provided. As a senior citizen I have had a multitude of experiences with trades people over more than 50 years and Aqua Sensations is up there with the best, if not indeed they have been the very best! Terry and son are gentlemen providing a flexible customer-focussed service. The communications with them throughout has been excellent and took place over several weeks due to a negotiated delay for the full installation as we had work going on in the house. Terry obligingly made the installation in two stages which fitted perfectly with our needs. I cannot recommend Terry and his company, Aqua Sensations, highly enough - if there were 6 stars, I would unhesitatingly rate them there!!

I don't often leave a review but felt I needed to as I was very impressed with the professional service I have received. Terry and his son came to fit yesterday. They were very professional and friendly. I received excellent information on the water softener; how to operate, add salt, how it impacts other household appliances etc. He answered all my questions and left details to contact anytime I have a query. This is what customer service is about! I highly recommend this company and very glad to have used their services! Thank you!

Terry called by appointment to discuss our options. He was very knowledgeable and attentive. He explained everything and confirmed the quote and installation date within an hour. On the day of installation Terry and James arrived 10 minutes early. They completed the installation of our new water softener within a couple of hours. They were efficient and respectful of our home. I could not fault their workmanship. It’s only a small thing, but when Terry left us with a supply of salt blocks which are quite heavy, he left them by the garage, just in the right place, without being asked to do so. His attention to detail is superb. I would highly recommend both Terry James and AquaSensation.

Terry provided an excellent service. He arrived on time, fitted the water softener efficiently & left no mess. He explained everything clearly & returned promptly to fit a drinking water tap when we requested this additional feature.

Terry and James arrived on time to fit our replacement water softener. They were very polite and friendly. Their work was very efficient and they took great care to protect our home from any damage or mess (unlike some other trades people we have used ). The operation of the softener was fully explained and any other questions were answered clearly. We would certainly strongly recommend the company

Aqua Sensation were very helpful from my first call until installation. They were very informative, talked through the options and told me everything I needed to know about the water softener. Terry put sheeting on the floor and removed all rubbish. A great job and I would thoroughly recommend their services.

I called Terry when our Kinetico water softener stopped working. He came when promised and worked on the softener. He had to take the unit back to base to properly rectify the fault, returning next day to fit a working unit back in place. A very knowledgeable tradesman and did a very clean job. Excellent.

Surveyed prior to installation and discussed options. Quoted options and included additions requested. Supplied and installed Kinetico Premier Compact and requested additions cleanly, efficiently at the quoted price on the agreed date and time. Polite, courteous and helpful.

I am very impressed by Aqua Sensation. They are a genuine local firm based in Letchworth. Terry came out quickly to provide a quite answering all of our questions and checking the special requirements of our property (2 water intakes). Quick install by Terry and his son with everything well explained and left clean and tidy.

This family business was very easy to work with; good communication, very knowledgeable, efficient and respectful of our property. They gave good advice, without trying to sell us more products than we needed.

Can’t fault them. They arrived on time and fitted everything, left no mess and were very accommodating. They talked us through everything and made sure we knew everything before having it all installed. Would highly recommend. Very friendly too!

Outstanding in every way. A family firm recommended to me by a local plumber. Everything was so easy from getting Terry’s quote to the actual fitting. Also very helpful with some additional helpful suggestions such as raising the softener on a plinth to keep it off my damp floor! Everything was exactly as Terry said it would be - timely, tidy, professional and friendly. Exceeded my expectations; cannot recommend Aqua Soft highly enough. Thank you!

Very happy with the water softener and filter installation from Terry and his son James. They are polite, friendly and good at what they do. They were very considerate as I was working from home and they left the place as they found it. Everything was tidied up at the end and I was given a demo of how everything works and they were happy to answer any questions I had. Everything from the initial quote process right up to the payment was all very easy and online. I would not hesitate to recommend them to anyone.

I was recommended to a family business Aqua Sensation I had a frank discussion on different types of softeners. I found them knowledgeable without any sales pressure. They supplied and fitted the new softener took away the old one they arrived on time were very professional, I have been so happy with my decision to purchase from Aqua Sensation. I will happily recommend them.

Terry and his son James were just the easiest people to have in the house from the visit to quote, to the completion of the work. We had tried several times to have our old water softener installed in our new home, but everyone who came to quote talked about major work running into hundreds of pounds. Then I saw Terry's van and called on spec. Terry was really professional, identified a much simpler solution to any that had been suggested before (though it was still not very simple), and provided a clear explanation of what the work would involve. The quote was clear and transparent, meaning there were no hidden costs or fees. The work wasn't straightforward and required a lot of modification of joists and cupboards. The work they did was extraordinarily efficient and clean. There was minimal mess, and they left the house spotless once the installation was complete. I would have no hesitation in recommending Aqua Sensation for anyone who is considering installing a water softener.

We had a Quooker tap installed. Interaction with Terry and his team were smooth and very professional since our initial inquiry. They were very professional, efficient and provided services in a timely manner. Installation itself was very quick and they protected the surrounding area and cleaned everything up afterwards. We can definitely recommend them and would happily use Aqua Sensation again!

Prompt no obligation survey and estimate. Good advice, professional installation and great communication throughout process. Highly recommended.

Met face to face 2 weeks before installing my new water softener. Quote would only be sent by email, in other words absolutely no hard sell. During meeting the various options were discussed. Mine was to be installed in the loft which posed no difficulty. Arrived today, would hardly have known they were here. Very professional team

Terry and James replaced our old water softener in about an hour. They were prompt and efficient. Answered my questions and explained the process easily. Thoroughly recommend them, good workmanship and cleaned up afterwards. Very happy with the new EcoWater 200 softener highly efficient, simple to control and easy to recharge. Excellent all round, I would recommend them to anyone who wants a job well!