Endorsed by Which?

Aqua Sensation

5.0

129 Reviews

Opening Hours
Today -
  • Monday 08:00–16:00
  • Tuesday 08:00–16:00
  • Wednesday 08:00–16:00
  • Thursday 08:00–16:00
  • Friday 08:00–16:00
  • Saturday - Closed
  • Sunday - Closed

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

Here at Aqua Sensation we are a family run, local, independent supplier and installer of Water Softeners, Filter/Purified Water, Water Softener Salt and Quooker Boiling Water Taps.

We have over 35 years experience in plumbing and heating trade. After experiencing the damage of hard water and seeing the benefits of soft water, I started to install water softeners in 2001. I now only fit water softeners, filters and boiling water taps.

We are the only genuine dealers for Kinetico water softeners in our area, and authorised dealers for EcoWater and Harvey Water Softeners and work in a 30 mile radius of Letchworth. We only supply and install the major water softener brands that are reliable and have long warranty’s.

Based in Letchworth, we cover most of Hertfordshire, Bedfordshire and Cambridge. We supply and deliver water softener salt and all the prices are on our website along with various payments options.

Terry, Daniel and James Cobby

What we do

  • Water softener installation and maintenance

  • More Services

    • supply and fit quooker boiling water taps

Customer reviews

Why you can trust these reviews

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5.0
129 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Replaced my old water softener
Customer Service
Quality
Value
Outstanding in every way. A family firm recommended to me by a local plumber. Everything was so easy from getting Terry’s quote to the actual fitting. Also very helpful with some additional helpful suggestions such as raising the softener on a plinth to keep it off my damp floor! Everything was exactly as Terry said it would be - timely, tidy, professional and friendly. Exceeded my expectations; cannot recommend Aqua Soft highly enough. Thank you!
Customer in Hertfordshire Posted on 08/06/2024 , work completed 08/06/2024
Excellent work, very professional and tidy
Customer Service
Quality
Value
Very happy with the water softener and filter installation from Terry and his son James. They are polite, friendly and good at what they do. They were very considerate as I was working from home and they left the place as they found it. Everything was tidied up at the end and I was given a demo of how everything works and they were happy to answer any questions I had. Everything from the initial quote process right up to the payment was all very easy and online. I would not hesitate to recommend them to anyone.
Customer in Hertfordshire Posted on 16/05/2024 , work completed 16/05/2024
Great Company to deal with
Customer Service
Quality
Value
I was recommended to a family business Aqua Sensation I had a frank discussion on different types of softeners. I found them knowledgeable without any sales pressure. They supplied and fitted the new softener took away the old one they arrived on time were very professional, I have been so happy with my decision to purchase from Aqua Sensation. I will happily recommend them.
Customer in Hertfordshire Posted on 09/05/2024 , work completed 24/04/2024
Just a brilliant service from start to finish
Customer Service
Quality
Value
Terry and his son James were just the easiest people to have in the house from the visit to quote, to the completion of the work. We had tried several times to have our old water softener installed in our new home, but everyone who came to quote talked about major work running into hundreds of pounds. Then I saw Terry's van and called on spec. Terry was really professional, identified a much simpler solution to any that had been suggested before (though it was still not very simple), and provided a clear explanation of what the work would involve. The quote was clear and transparent, meaning there were no hidden costs or fees. The work wasn't straightforward and required a lot of modification of joists and cupboards. The work they did was extraordinarily efficient and clean. There was minimal mess, and they left the house spotless once the installation was complete. I would have no hesitation in recommending Aqua Sensation for anyone who is considering installing a water softener.
Customer in Hertfordshire Posted on 15/04/2024 , work completed 15/04/2024
Great service throughout
Customer Service
Quality
Value
We had a Quooker tap installed. Interaction with Terry and his team were smooth and very professional since our initial inquiry. They were very professional, efficient and provided services in a timely manner. Installation itself was very quick and they protected the surrounding area and cleaned everything up afterwards. We can definitely recommend them and would happily use Aqua Sensation again!
Customer in Hertfordshire Posted on 02/04/2024 , work completed 25/03/2024
Excellent speedy response and great communications
Customer Service
Quality
Value
Prompt no obligation survey and estimate. Good advice, professional installation and great communication throughout process. Highly recommended.
Customer in Hertfordshire Posted on 29/02/2024 , work completed 26/02/2024
Very friendly considerate team
Customer Service
Quality
Value
Met face to face 2 weeks before installing my new water softener. Quote would only be sent by email, in other words absolutely no hard sell. During meeting the various options were discussed. Mine was to be installed in the loft which posed no difficulty. Arrived today, would hardly have known they were here. Very professional team
Customer in Hertfordshire Posted on 19/01/2024 , work completed 19/01/2024
Excellent service
Customer Service
Quality
Value
Terry and James replaced our old water softener in about an hour. They were prompt and efficient. Answered my questions and explained the process easily. Thoroughly recommend them, good workmanship and cleaned up afterwards. Very happy with the new EcoWater 200 softener highly efficient, simple to control and easy to recharge. Excellent all round, I would recommend them to anyone who wants a job well!
Customer in Hertfordshire Posted on 15/01/2024 , work completed 12/01/2024
Excellent water softening and filtering system
Customer Service
Quality
Value
We were recommended by our neighbour of Terry and his company and had the pleasure of working with him and his son James who absolutely exceeded our expectations. They have been thoroughly professional and incredibly patient, ensuring we understood every aspect of the water softening and filtering systems, paying special attention to our health requirements. Terry’s recommendations were tailored perfectly to our needs and the installation process was handled with utmost precision and care. What truly set Terry apart was his kindness. Noticing an issue with our cylinder, he even offered a quick fix which have saved us a fortune to find a replacement. This gesture was greatly appreciated and speaks volumes about his commitment to helping others. We wholeheartedly recommend Terry and his company to anyone in need of a water softener/filtering system. His blend of expertise, professionalism, and genuine care for his clients is a rare find in today's world. Trusting him with your water softening needs is a decision you won't regret. 出色的的软水和过滤系统 我们的邻居向我们推荐了Terry 和他的公司,所以我们有幸得以与Terry及其儿子James合作。他们的表现完全超出了我们的预期。他们非常专业和耐心,确保我们理解软水和过滤系统的每一个方面,而且帮助我们选择符合我们健康需求的系统。Terry的方案完美的满足了我们的需求,安装过程也非常细致。 Terry人非常善良,也非常愿意帮助人。他听说我们因为供热水系统有问题想更换锅炉,他帮助我们检查并提供了一个快速修复的方法,这为我们节省了一大笔更换费用。我们非常感激他的帮助。 所以我们非常推荐Terry及其公司给任何需要安装软水/过滤系统的用户。
Customer in Cambridgeshire Posted on 10/01/2024 , work completed 10/01/2024
Professional and Efficient
Customer Service
Quality
Value
I am writing this review almost after 5 months, as I wanted to test and confirm the changes I experienced in the water quality. We got a visit from Terry, where he explained to us the different options and sent us his quotes. He is an expert in this field. We got an appointment within the next 2 weeks for the installation. Terry and his son installed Kinetico water softener in our home, and they did an excellent job. It was fully fitted and incorporated in our plumbing, and they did a very clean job. No rubbish left behind. Also, quite efficient as both me and my partner were working from home and we were undisturbed. Also, the water quality has definitely improved with almost no limescales and the softener works quite efficiently without electricity. I would highly recommend Aqua Sensations. Worth every penny.
Customer in Hertfordshire Posted on 01/01/2024 , work completed 25/08/2023