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Aqua Sensation

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5.0

65 Reviews

Opening Hours
Today - 07:00–22:00
  • Monday 07:00–22:00
  • Tuesday 07:00–22:00
  • Wednesday 07:00–22:00
  • Thursday 07:00–22:00
  • Friday 07:00–22:00
  • Saturday 07:00–22:00
  • Sunday 07:00–22:00

About

Here at Aqua Sensation we are a family run, local, independent supplier and installer of Water Softeners, Filter/Purified Water, Water Softener Salt and Quooker Boiling Water Taps.

I am a Gas Safe registered plumbing and heating engineer with over 30 years experience. After experiencing the damage of hard water and seeing the benefits of soft water, I started to install water softeners in 2001. I now only fit water softeners, filters and boiling water taps.

I am the main dealer for EcoWater Water Softeners for all of AL, SG and LU 1-5 postcodes and a Harvey Minimax Innova Water Softener dealer. I can also supply most other makes. Although by choice, I would recommend Harvey or EcoWater as they are Smart, Reliable, Efficient and WiFi enabled (that’s the softener that I have at home).

Based in Stotfold I cover most of Hertfordshire and Bedfordshire. I supply and deliver water softener salt and all the prices are on my website along with various payments options.

Terry Cobby

What we do

  • Water softener installation and maintenance

  • More Services

    • supply and fit quooker boiling water taps

Customer reviews

Why you can trust these reviews

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5.0
65 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Brilliant Service
Customer Service
Quality
Value
Excellent service received from when I made the enquiry, to prompt survey visit and quote options received the same day, to answering a few questions we had forgotten to ask at that time. Terry and James on install day were so professional, they were on time, their work was neat and their Covid safety measures were second to none. Terry explained how everything worked and left us with a folder pack too. This has been by far the best professional team we had in our home.
Marcia in Cambridgeshire Posted on 27/04/2021 , work completed 21/04/2021
Professional Installation
Customer Service
Quality
Value
We contacted Aqua Sensation to install a new water softener as our old one was beyond economical repair. The work was carried out at an agreed time and budget. We were impressed by the professionalism of this company. Everything was kept clean and all rubbish removed at the end of the job. Terry explained how the softener worked and what we could expect in the way of future salt supplies and service if required. All COVID precautions were taken. We would not hesitate in recommending this company.
David in Hertfordshire Posted on 21/04/2021 , work completed 20/04/2021
Replacement of a water softener
Customer Service
Quality
Value
We had a water softener for twenty-six years, never serviced but still worked every day. However a clip on one of the flexible hose connection to the main water valve had corroded and on examining it broke off forcing the hose off, which resulted in mains water bursting out into the kitchen. Once securing it with a hose clip we decided we required the services of a competent water softener and plumbing company. Aqua Sensations were quick to respond, and during our discussions decided to replace the water softener with an up to date model and importantly they re-routed and replaced the mains feed and valves as well as fitting a new mains stop valve. Excellent company to deal with professional standards employed at every stage of the work carried out, including thorough Covid practices.
Customer in Hertfordshire Posted on 18/03/2021 , work completed 14/02/2021
Outstanding professionalism
Customer Service
Quality
Value
Terry came round to talk us through the various systems we could have. A very polite and informed distributor who obviously takes pride in his work. He sent over 3 quotes as promised. We selected the system & an appointment was made for a 9am start. Terry & James arrived punctually on the day & got on with their work immediately. When it was completed I was taken through the process of how the system works. Due to poor wifi signal in my new property they could not connect the system to "talk" to my phone. Terry suggested I call him as soon as the wifi was fixed. They came back within 24 hours of my phone call to connect & talked me through the various options on the app. This is without doubt the most professional company I have ever come across & I would not hesitate to recommend this family business.
Customer in Central Bedfordshire Posted on 16/03/2021 , work completed 09/03/2021
Absolutely fantastic
Customer Service
Quality
Value
I came to Terry at Aqua Sensations after reading his highly recommended reviews. Terry and his son arrived promptly and prepared this morning for my eagerly anticipated water softener installation. Terry goes above and beyond to ensure his work is to the highest standard, very considerate and respectful. The installation was completed efficiently and everything was explained thoroughly. From initial the consultation to after sales, their service can not be faulted. Aqua Sensations did not disappoint, I recommend Terry and his son unreservedly.
Customer in Central Bedfordshire Posted on 10/03/2021 , work completed 10/03/2021
Outstanding service
Customer Service
Quality
Value
Terry and his son James supplied and installed our Ecowater system this week. We were extremely impressed with their professionalism and efficiency throughout the whole experience. They took great care in identifying our needs and ensuring we received the right product. The quality of their work when installing the system was exemplary. With regard to COVID Terry and James had regular Lateral Flow tests leading up to installation and they provided evidence of their results. They wore masks, clean shoes and workwear, opened windows and on completion sanitised the room by using a bug bomb. We have no hesitation in recommending this outstanding trader.
Customer in Central Bedfordshire Posted on 10/03/2021 , work completed 08/03/2021
First Rate
Customer Service
Quality
Value
In supplying and fitting a water softener Terry Cobby was extremely polite and helpful. Everything was done from the calling upon us and the issuing of the quotation to the completion of the work on time and with the minimum of fuss and inconvenience. The whole matter from start to finish was conducted very professionally. Undoubtedly one of the best traders we have ever used. Would wholeheartedly recommend
Customer in Hertfordshire Posted on 02/03/2021 , work completed 11/01/2021
Water Softener installed
Customer Service
Quality
Value
Terry and Son arrived on time to install our Ecowater 200, which was achieved quickly and quietly, we are working from home so this was appreciated. All packaging removed, and they cleaned up as they went about drilling holes. Really helpful in explaining the steps taken to install and maintain, was very knowledgeable.
Customer in Hertfordshire Posted on 23/02/2021 , work completed 23/02/2021
Excellent service during difficult times
Customer Service
Quality
Value
Terry and his son worked their magic today, installing a Water Softener & Refiner, which now lives in its own little house outside! Every effort was made on their part to conform with all the Government advice with regards to social distancing, while still being able to carry out their duties in a timely and very tidy manner. Once installed, Terry ran through the instructions and answered my inevitable questions, then finally discharged a 'bug bomb' to ensure everything was left in as safe a condition as could be hoped for. It's only day one, but already we're enjoying the benefits of the installation, as the glass of water at my side has never tasted this good before! From initial enquiry to final installation, Terry has provided an excellent service and we can heartily recommend Aqua Sensations.
Customer in Hertfordshire Posted on 16/02/2021 , work completed 16/02/2021
Brilliant Installation
Customer Service
Quality
Value
Aqua Sensation local family business installed a water softener for us this week. Father and son team were excellent in every respect. They offered advice, arrived when expected, were clean, tidy and respectful of our home. The quote for the job was very reasonable and at all times they were professional and mindful of Coronavirus. Arrived with masks and sterilised the area they worked in when leaving. Prompt, honest efficient service
Customer in Hertfordshire Posted on 05/02/2021 , work completed 03/02/2021