Aqua Sensation

We were recommended by our neighbour of Terry and his company and had the pleasure of working with him and his son James who absolutely exceeded our expectations. They have been thoroughly professional and incredibly patient, ensuring we understood every aspect of the water softening and filtering systems, paying special attention to our health requirements. Terry’s recommendations were tailored perfectly to our needs and the installation process was handled with utmost precision and care. What truly set Terry apart was his kindness. Noticing an issue with our cylinder, he even offered a quick fix which have saved us a fortune to find a replacement. This gesture was greatly appreciated and speaks volumes about his commitment to helping others. We wholeheartedly recommend Terry and his company to anyone in need of a water softener/filtering system. His blend of expertise, professionalism, and genuine care for his clients is a rare find in today's world. Trusting him with your water softening needs is a decision you won't regret. 出色的的软水和过滤系统 我们的邻居向我们推荐了Terry 和他的公司，所以我们有幸得以与Terry及其儿子James合作。他们的表现完全超出了我们的预期。他们非常专业和耐心，确保我们理解软水和过滤系统的每一个方面，而且帮助我们选择符合我们健康需求的系统。Terry的方案完美的满足了我们的需求，安装过程也非常细致。 Terry人非常善良，也非常愿意帮助人。他听说我们因为供热水系统有问题想更换锅炉，他帮助我们检查并提供了一个快速修复的方法，这为我们节省了一大笔更换费用。我们非常感激他的帮助。 所以我们非常推荐Terry及其公司给任何需要安装软水/过滤系统的用户。

I am writing this review almost after 5 months, as I wanted to test and confirm the changes I experienced in the water quality. We got a visit from Terry, where he explained to us the different options and sent us his quotes. He is an expert in this field. We got an appointment within the next 2 weeks for the installation. Terry and his son installed Kinetico water softener in our home, and they did an excellent job. It was fully fitted and incorporated in our plumbing, and they did a very clean job. No rubbish left behind. Also, quite efficient as both me and my partner were working from home and we were undisturbed. Also, the water quality has definitely improved with almost no limescales and the softener works quite efficiently without electricity. I would highly recommend Aqua Sensations. Worth every penny.

Quooker hot tap and full house water softener system install. Fantastic service from Terry and his son. Neat and tidy installation with top quality workmanship. Will thoroughly recommend them. Great work. Completed 14/12/2023 Andy L.

I really can’t say enough about the outstanding service we received from Terry at AquaSensation. From the initial email exchanges, the first in-person site assessment and consult, and then speedy scheduling and really professional installation. We are incredibly happy with our new water softener. It really makes a massive difference to the quality of our life not having to deal with the hard water of the Hertfordshire area. I can’t recommend Terry enough. What a pleasure to deal with such an honorable tradesman, taking a real pride in his work.

The sales process was no pressure, very friendly. The price quoted very fair, the appointment was kept, arrived on time. Took shoes off without needing to be asked. Work carried out professionally, cleanly and quickly. I would highly recommend these guys.

If you want a company that will answer your initial enquiry, visit on the day and time they arrange to and provide a quote within hours - Terry will absolutely do that. He’ll then arrange a time and date for the work to be carried out and again, arrive on the dot. The work completed here is brilliant, no drama with the pipe work, all brilliantly checked and neatened up and we have a fantastic water softener, which after two days was having an impact. Invoicing and payment also a piece of cake to do. The guys really are a rare bread of installer/business. It’s shame they don’t do more in the way of home improvements - what a joy that would be (they’d probably be here all year round). Keep doing what you’re doing - you do it sooooo well ! Thanks guys ! Karen S

Terry supplied and fitted a new water softener - he even kindly came round at very short notice the week before to attend to the old one which had suddenly developed significant issues and needed disconnecting immediately. Terry was very polite, arrived on time with his colleague and they both focused on getting the job done. They keep me informed and showed me the end result, ensuring I understood all aspects of what had been done and what I needed to do going forward. They also cleaned up everything, there was nothing left for me to do! I cannot recommend this company highly enough. Reliable, polite, trustworthy and generally great to deal with. The job was done well and at a competitive price. This is a company which really understands the meaning of customer service. Thank you!

Our water softener of 23 years stopped working and I contacted the company asking about repairs. Dan recommended we consider a new softener and we agreed. Just over a week later our new softener was installed. Having been without one for about 2 months we were starting to notice a big difference in the house. We are very pleased with our new unit following a very professional installation.

Terry and his son James of Aqua Sensation installed water softener and filter for me. They are always on time of every visit. Their work is tidy and clean. They have excellent work attitude, very helpful and giving good advice. Highly recommended!

We had Terry round for a home survey when we moved into our New Build and he was really knowledgeable about our house style and the needs we would have for a water softener. He made it really simple and straightforward and got a quote over to us quickly. We booked him in and they arrived promptly at the time stated for fitting. They were fast, clean and tidy and talked me through everything they’d done and how best to maintain our system. We will absolutely be recommending Terry and his team to our neighbours, especially in our hard water area they’re a godsend! Salt blocks are also competitively priced so we will be ordering through Aqua Sensation.

I struggled to find a company that could supply and fit a Kinetico water softener and Quooker tap without subcontracting out the fitting element. The two products I wanted were expensive, and I wanted to avoid having to mess around finding fitters and possibly ending up with no one organisation accepting overall responsibility for my job. Eventually, I found Aqua Sensation, a family-run company that, from the initial conversation, gave me a lot of confidence. At our survey meeting, Terry explained everything clearly; he was honest and balanced with his advice and demonstrated real professionalism and care. Terry went even further on the day of fitting by showing complete respect for our property; his work was precise, clean and efficient. These days, when customer service has generally dropped to an all-time low, it's great to find a company like Aqua Sensation that take pride in what they do and provides excellence in all areas of their business. It's obvious that Aqua Sensation goes to a lot of effort in running an efficient, effective, honest, transparent company that delivers on promises and on that all-important 'personal touch' that provides confidence to the client. I can wholeheartedly recommend Terry and his team at Aqua Sensation.

Terry and his son came to fit a water softener in our kitchen. Being our first softener, Terry came to do a survey first and gave us lots of information to make a decision. On the day of installation they were prompt, tidy and considerate. The space we were using for the installation was exceptionally tight, and required them to move around some plumbing and cut into units. But they did everything to a high standard and very efficiently. I’d happily recommend Aqua Sensation to anyone looking for a similar service, and would definitely use them again.

Tom delivered his service in a very professional, seamless and flawless manner. We are really pleased and lucky to have him. Highly recommended!

Tom sand his Son were professional throughout, from initial survey to installation of the Water Softener. We have a very old house and Tom adapted his standard install to suite our circumstances. Tom explained everything in detail and left us with a full working system and all clean and tidy. Thank you

Aqua Sensation fitted a water softener yesterday and right from the initial contact, Terry has been friendly, helpful and very knowledgeable. The installation process was faultless, they were efficient and tidy. The perfect example of an excellent family run business, thank you Terry.

Absolutely delighted with the work in installing the water softener. Everything was carried out on time and exactly as agreed. The quality of the work was exceptional. The installation team were extremely pleasant, polite and courteous. Everything they said they would do they did. Even any waste was cleared up and taken away. Thoroughly recommend them. They are without doubt the best supplier in this area.

Excellent service from beginning to end. Efficient booking systems, very easy to deal with. Quick, painless and clean installation. Highly recommended.

5 stars to Terry and his team at Aqua Sensation. We're so pleased with our new water softener. From the initial survey and getting the quote, Terry has been very professional, giving great advice for which products would work best for our home. On the day of installation, the team turned up on time and worked professionally until the job was complete. Our new softener has worked so well since and we do not have any limescale build up on taps or shower screens (3 months on). I would highly recommend them :-)

Terry and James are both kind, patient and meticulous at their work. You can tell they know their stuff and are proud of what they do, and they should as they are excellent. They have attention to detail and go the extra mile. The house is as clean as it was before they arrived. First class service, they have set the bar really high for the next tradesman!!

Terry and his son did a fantastic job installing our water softener. The installation looks very clean and well done, an excellent work. They also were very patient in answering all my questions about the system. The work was completed in a couple hours and everything was left clean and organised at the end. Just perfect. Thank you both for the great service!

Terry and his son are neat, tidy, clean and professional. They are super helpful and went above and beyond to add a new stopcock to my kitchen as the old one was difficult to get to quickly. I would absolutely recommend them.

This is the third time we've used Aqua Sensation to install a water softener/purifier. Terry and James backed up by Daniel in the office are a first class team. They are punctual. Meticulous in their workmanship. There's zero evidence that they were ever on site, save for the fact that we have lovely softened/purified water. We wouldn't go any where else and we are delighted to endorse Team Aqua Sensation. Absolutely first class. Oh, they're also jolly nice chaps!

Excellent service from initial phone call, through home visit to installation of the water softener. I recommend Aqua Sensation wholeheartedly. They were punctual, efficient, helpful and tidy.

The limescale build-up in my home was starting to become problematic, so I began exploring the benefits of getting a water softener for my home. In doing so, I received quotes from many businesses in my local area, all for comparable installations. Of all the quotes, Aqua Sensation's was by far the best value, and included the latest technology in the world of water softeners. Terry and his son James not only finished the installation in just over 2 hours, they did so in a professional manner and to an exceptional standard. They even fitted my own tap and fixed my wonky cupboard at no additional cost. I think the consistent 5* reviews across the internet speak for themselves, which is nothing less than deserved for Terry and James. I would highly recommend you use Aqua Sensation if you're considering getting a water softener.

We called Aqua Sensation to install a Quooker boiling water tap and even though we didn't think we could have a water softener due to our existing plumbing, Terry was able to think outside the box to come up with a solution. Terry certainly knows his products and was able to provide detailed advice of the pro's and con's of each and there was definitely no hard sell involved. All of the work was carried out exactly as planned and everything works perfectly. Highly recommended