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Aqua Sensation

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5.0

45 Reviews

Opening Hours
Today - 07:00–22:00
  • Monday 07:00–22:00
  • Tuesday 07:00–22:00
  • Wednesday 07:00–22:00
  • Thursday 07:00–22:00
  • Friday 07:00–22:00
  • Saturday 07:00–22:00
  • Sunday 07:00–22:00

About

Here at Aqua Sensation we are a family run, local, independent supplier and installer of Water Softeners, Filter/Purified Water, Water Softener Salt and Quooker Boiling Water Taps.

I am a Gas Safe registered plumbing and heating engineer with over 30 years experience. After experiencing the damage of hard water and seeing the benefits of soft water, I started to install water softeners in 2001. I now only fit water softeners, filters and boiling water taps.

I am the main dealer for EcoWater Water Softeners for all of AL, SG and LU 1-5 postcodes and a Harvey Minimax M3 Water Softener dealer. I can also supply most other makes. Although by choice, I would recommend EcoWater as they are Smart, Reliable, Efficient and WiFi enabled (that’s the softener that I have at home).

Based in Stotfold I cover most of Hertfordshire and Bedfordshire. I supply and deliver water softener salt and all the prices are on my website along with various payments options.

Terry Cobby

What we do

  • Water softener installation and maintenance

  • More Services

    • supply and fit quooker boiling water taps

Customer reviews

5.0
45 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Excellent service
Customer Service
Quality
Value
I am really happy with my water softener. Terry gave impartial advice about the best product for a smaller household and a competitive quote. The work was completed efficiently and to a very high standard with no mess! He explained clearly how the softener works and how to refill and a generous supply of salt was included in the initial quote and work. I would definitely recommend Aqua Sensation.
Customer in Hertfordshire Posted on 21/10/2020 , work completed 03/10/2020
Impressed
Customer Service
Quality
Value
I had a water softener installed yesterday, Terry and his son arrived on time.They were very neat and tidy and very professional and friendly,nothing was too much trouble with an excellent back up service.I would recommend their services anytime. The price was good as well!
Customer in Hertfordshire Posted on 14/10/2020 , work completed 13/10/2020
Excellent installation and hand over
Customer Service
Quality
Value
Terry provided a quote speedily and with all the relevant information. The installation was simply excellent - no mess, exactly on time. A really thorough handover and clear instructions on what to do. Excellent customer service throughout. This is our second installation (1st was for another house). Unequivocal recommendation.
Posted on 07/10/2020 , work completed 07/10/2020
Excellent service and very prompt arrival
Customer Service
Quality
Value
Terry and James arrived to fit our water softener on Monday. He arrived spot on time, and both he and James wore a mask throughout the process. he removed the old system we had and took this away with him. There was no mess in or out of the house. He explained how the water softener works and demonstrated, and explained the App on the phone. I would have no hesitation in recommending him again as I find his work and quality of it outstanding.
Robinson in Hertfordshire Posted on 07/10/2020 , work completed 05/10/2020
Outstanding in every way
Customer Service
Quality
Value
Terry & James fitted an EcoWater water softener in an outbuilding, reconfigured my plumbing to make it simpler, and fitted an electrical socket. They were extremely polite, efficient, clean & tidy and couldn't have helped more. Good value for money from a great local business
Stephen Posted on 01/10/2020 , work completed 30/09/2020
Excellent Service
Customer Service
Quality
Value
We have found that Terry has always provided excellent service, from the installation of our water softner a couple of years ago to providing salt promptly when requested and he has now disconnected our softner, which we are taking as part of our house move, in his usual efficient manner. I would have no hesitation in recommending him to anyone considering getting a water softener.
Customer in Central Bedfordshire Posted on 29/09/2020 , work completed 29/09/2020
Minimax water softener
Customer Service
Quality
Value
Excellent service throughout, arrived on time, both Terry and James wearing masks. Professional and friendly, when an unexpected obstacle came up, it was dealt with swiftly and effectively without fuss. Demonstrated and explained how to use the water softener and emailed photos of the valve positions. Left the kitchen clean and tidy.
Customer in Hertfordshire Posted on 27/09/2020 , work completed 09/09/2020
Excellent service...
Customer Service
Quality
Value
From the survey to the installation date, Terry and his son were totally professional with everything they did. Explaining the different systems to us, (ensuring we get the right one for our needs) to the cleanliness and thoroughness fitting the softener. Even after completion they explained in detail everything we needed to know, maybe to much for some but I like to know everything! We would definitely recommend Aqua Sensation to anyone that reads this or asks me.
Customer in Central Bedfordshire Posted on 15/09/2020 , work completed 24/08/2020
Great service
Customer Service
Quality
Value
From quote to installation Terry was fantastic. Explained everything well and was very professional and never pushy. No mess left after installation. 10/10 would definitely recommend
Customer in Central Bedfordshire Posted on 14/09/2020 , work completed 13/08/2020
Excellent service and work
Customer Service
Quality
Value
The process of providing advice for a replacement water softener, quotes and installation was first class. Terry was very prompt at responding to detailed questions before we decided to go ahead. The work was carried out in a most caring fashion with attention to detail. M (Hitchin)
Customer in Hertfordshire Posted on 02/09/2020 , work completed 25/08/2020
Highly recommend Terry and James of Aqua Sensation
Customer Service
Quality
Value
I asked Terry to advise me on replacing my existing water conditioner (it wasn't a softener, but it was useless). Terry arrived on time to see me and advise what softener would be best suited. There was absolutely no hard selling pressure, just genuine and professional advice. The price of the work was very competitive and I am 100% pleased with the work carried out. Terry and his son James are very polite, professional and an absolute delight to find such professional tradesman cannot recommend them highly enough. The softener Terry recommend and fitted has been in for just over a week now and performing perfectly; we're very happy customers. They were thoroughly Covid-19 secure wearing all the required PPE to keep them and us safe and they cleared up afterwards so there was no evidence they had ever been.
Customer in Hertfordshire Posted on 28/08/2020 , work completed 18/08/2020
Happy customer
Customer Service
Quality
Value
Terry Cobby and his son, James came and installed my water softener, nothing was too much trouble, they were very clean and tidy, respectful as I am 77, they were really top notch. Any problems and they will come and sort it out, what more can you ask for. If the salt is too heavy to lift they will come and put it in for me. Thank you Terry and James - Keep up the good work.
Miranda, Hertfordshire Posted on 16/07/2020 , work completed 01/07/2020
Excellent work
Customer Service
Quality
Value
I requested that Terry replace my old existing water softener. Terry was very prompt in coming out to see and advise what softener would be best suited. There was absolutely no hard sales pressure just genuine and professional advice. The price of the work was very competitive and I am 100% pleased with the work carried out. Terry and his son are very polite, professional and an absolute delight to find such professional tradesman in this day and age. Cannot recommend highly enough.
Neil Posted on 02/07/2020 , work completed 02/07/2020
Brilliant service
Customer Service
Quality
Value
Terry was absolutely fantastic; very helpful and great communication throughout the process. Delivered the softener on time and rapidly. Superb aftercare. Highly recommend!
Customer in Hertfordshire Posted on 20/06/2020 , work completed 18/06/2020
Comprehensive service
Customer Service
Quality
Value
A very comprehensive approach. Terry son us the water softener and then after it was fitted he came to set it up. Easy to deal with, honest, passionate about the product and service. A really comprehensive approach and really cares that it is all done correctly. I would not hesitate to recommend Aqua Sensation.
Customer in Hertfordshire Posted on 06/06/2020 , work completed 06/06/2020
Fitting a new water softener
Customer Service
Quality
Value
Contact with Terry was easy by email with prompt responses including a quotation for the work. He and James arrived on time. They took off their shoes before coming in and spread dust sheets wherever they worked. They refused the offer of tea or coffee and got straight on with removing my old, inefficient water softener and installing a new one. Terry explained how the machine worked and showed me how to install the salt and care for the machine. They were quiet, efficient and left everything clean and tidy which included removing the old machine. I have no hesitation in giving Terry and James the highest recommendation.
Customer in Hertfordshire Posted on 05/06/2020 , work completed 20/06/2005
Great service - would recommend
Customer Service
Quality
Value
The team were very easy to communicate with in advance (very responsive on emails) and made everything very clear. They arrived when they said they would, it took as long as they promised and they left everything neat and tidy. No surprises on the invoice, quiet when working (which was handy as we were working at home). New tap and softener nicely fitted.
Customer in Hertfordshire Posted on 24/04/2020 , work completed 23/03/2020
5* Plus Service
Customer Service
Quality
Value
We recently had the evolution 200 Water Softener fitted by Terry and James and the service we received from initial contact to the job being complete was 5*plus. There was no hard selling involved, the mechanics of the equipment and fitting was explained clearly along with options, literature and written quotes. On the date of fitting they arrived at the time agreed, all flooring was covered with protective sheets and on completion the only evidence of them having being there was if we opened the cupboard where the unit had been installed. Terry explained the unit settings and how to monitor it going forward. We are extremely pleased with the water softener, we only wish we had fitted it sooner. it has made a tremendous difference in our home.We would highly recommend Terry and James. A job very well done.
Customer in Hertfordshire Posted on 30/03/2020 , work completed 20/03/2020
Very good work & helpful
Customer Service
Quality
Value
Terry and James were excellent from the moment they arrived to complete a survey to install a water softener. They were very helpful to our needs and with there recommendations to complete the job. They worked nonstop to complete the installation in a very clean atmosphere with the use of dust sheets etc. They gave complete instructions to the operation of the water softener and Terry did another small job for me that I had waited for another tradesman to do for two months.
Customer in Hertfordshire Posted on 27/02/2020 , work completed 26/02/2020
Water softener
Customer Service
Quality
Value
So pleased to have had this team referred to us. Amazing service, fast, clean, friendly professional. Arrived on time, no stopping for tea or coffee, worked constantly. James made a fantastic job with the pipe work in a very confined space, tidy clean and aesthetically pleasing. Terry took the time to go through all the information that I needed to know and gave me the security of knowing that their support was there 24/7. He was totally right as well, what a difference already in just a couple of days. One of the best choices we have made getting a water softener, second only to choosing Terry and James to fit it. We would highly recommend Terry and James and wouldn’t hesitate to use them again.
Customer in Hertfordshire Posted on 23/02/2020 , work completed 14/02/2020
Water softener installation.
Customer Service
Quality
Value
Great work carried out by James and Terry, Excellent service from quote to installation. I will recommend aqua sensation to family and friends. Thanks James and Terry.
Customer in Hertfordshire Posted on 20/02/2020 , work completed 20/02/2020
A pleasure to find such genuine tradesmen, a true rarity.
Customer Service
Quality
Value
Had a new water softener installed by Aqua Sensation. Right from quotation to installation absolutely no fault what so ever. They genuinely took pride in their work and ensured perfection to the "t". Living in a flat on the third floor, there was a lot of heavy lifting and carrying involved. Yet there was not a single moan or groan. And further, there were no expectations of cups of tea etc. They worked straight through the installation without a break with a smile. An absolute gem of a team. I would unhesitatingly encourage their services.
Yatin in Hertfordshire Posted on 15/02/2020 , work completed 14/02/2020
If anybody is thinking of getting a water softener then you have found the right people, right here.
Customer Service
Quality
Value
From our first enquiry and the survey, Terry and his son James made us feel confident that we had found the right ones to fit a water softener in our new home. Everything they did was very clean and tidy,covering the floor with dust sheets and not making any mess at all. They got straight on with the job and worked until everything was finished. We got a clean, tidy,perfect job, and a first class water softener, and would recommend them 100%.Thank you Terry and James from a very satisfied customer.
Customer in Hertfordshire Posted on 14/02/2020 , work completed 13/02/2020
Great installation
Customer Service
Quality
Value
Great survey carried out to help us choose the correct softener. Installation booked in within a couple of weeks. Install took around 3 hours and we had instant soft water there after. Servicing and maintenance all explained before the team left. Nice guys and a professional service. Would highly recommend.
Customer in Central Bedfordshire Posted on 27/12/2019 , work completed 21/12/2019
Exceptional service
Customer Service
Quality
Value
This was the first service on our Ecowater softener since Ecowater passed it over to Aqua Sensations. To say that i was impressed with Terry and James would be an understatement . It became very clear that Ecowater had not correctly serviced our machine and had omitted to fit an all important Aqua Stop valve to our water tank to ensure optimisation of the system . Terry immediately set about rectifying this at no extra cost to us. We now have complete confidence that our softener will do what its meant to do. Terry and James left everywhere clean and tidy. Invoicing was prompt and clear and we were impressed with the use of tech to facilitate easy payment Aqua Sensations, Terry and James you have our vote and assurance of recommendation.
Customer in Cambridgeshire Posted on 28/11/2019 , work completed 27/11/2019
Excellent job well done and fast
Customer Service
Quality
Value
I’m extremely happy with the service from Aqua Sensation. They arrived bang on time - were extremely helpful and I have no hesitation in recommending to anyone requiring work done on their water softener.
Customer in Hertfordshire Posted on 20/11/2019 , work completed 20/11/2019
Excellent service from start to finish
Customer Service
Quality
Value
We had a water softener fitted by Aqua sensation and the whole process was a delight. Appointments were on time, explanations of what to expect were full and easy to understand. The installation was effectively carried out in the time scales agreed and our kitchen left in immaculate condition afterwards. What more could you ask. A service you would find hard to better.
Customer in Cambridgeshire Posted on 19/11/2019 , work completed 14/11/2019
Service completed efficiently and left neat and tidy
Customer Service
Quality
Value
This was the first service of my EcoWater water softener since Aqua Sensation took over the servicing from EcoWater itself. Everything done pleasantly and courteously; all left neat and tidy. Even the van looked fresh and clean!
Ray Posted on 18/11/2019 , work completed 18/11/2019
Install water softener
Customer Service
Quality
Value
A really excellent service from start to finish. Terry really knows his stuff and took time explaining how to set everything up. Could not recommend highly enough.
Lynda Posted on 07/08/2019 , work completed 07/08/2019
Job well done.
Customer Service
Quality
Value
From initial consultation to final installation, both Terry and Jamie are excellent. Terry explained to us very thoroughly about various softener and their benefits and help us to choose right softener. They are very professional, punctual and hard working. Very efficient in their service. Will definitely recommend them to friends and family. Big thank you.
Customer in Hertfordshire Posted on 30/07/2019 , work completed 10/07/2019
Fantastic Service - Fantastic Company
Customer Service
Quality
Value
Have had a Eco. Water Softener fitted by Aqua Sensation. Terry and his son James arrived at the agreed time and carried out the work in a professional manner and left my kitchen clean and tidy. The workings of the water softener was fully explained by Terry and this was followed up with an email on completion of the work. I am absolutely delighted with the water softener and am definitely feeling the benefits of soft water. I would highly recommend Aqua Sensation. Thank you Terry and James.
Margaret, Hertfordshire Posted on 24/06/2019 , work completed 19/06/2019
Excellent!
Customer Service
Quality
Value
Terry and his Son at Aqua Sensation are exactly how I wish all traders were! They are polite, trustworthy, knowledgeable, tidy and thorough. They are also passionate about what they do and it’s infectious! I feel they offer fair value for money and I have every faith that should there be any problems down the line, they will be there to fix them. I also appreciate their use of technology in terms of quotes, invoicing and the products they use. It just makes things very clear and professional with no wasted paper! I would not hesitate to use them or recommend them to others. I’m so glad I chose this local company above any of the national brands I was considering.
Emma, Hertfordshire Posted on 10/06/2019 , work completed 10/06/2019
Brilliant products and service
Customer Service
Quality
Value
I seldom leave online reviews, but happy to make an exception for Terry Cobby. We wanted a water softener and Quooker Tap. From initial enquiry, response, site visit, quote, response to queries, installation, personalised manual - nobody could have given better service. We are very happy with both the products and the installation and the "service provided". Terry and James did a fantastic job, were respectful to our property, and patient with our questions. Great Job.
Customer in Hertfordshire Posted on 28/05/2019 , work completed 28/05/2019
Great advice, service and product.
Customer Service
Quality
Value
A few months post installation of our EcoWater evolution 200 water softener and everything is working superbly. The whole process from initial chat, to quote, to installation was smooth, hassle free and completed on time and as agreed. Terry was quick respond to any questions we had and was happy to pop round at short notice to explain things - we couldn't have asked for more. Would not hesitate to recommend Terry and Aqua Sensation to others in the area.
Customer in Hertfordshire Posted on 06/03/2019 , work completed 13/12/2018
Happy customer
Customer Service
Quality
Value
Terry and his son recently fitted a new Ecowater water softener to my home. Terry’s response was prompt and courteous. The work was carried out efficiently and the place left clean and tidy. I am more than happy to recommend Aqua Sensations. Great service.
Customer in Hertfordshire Posted on 05/02/2019 , work completed 03/01/2019
Superb Service
Customer Service
Quality
Value
From the initial fact finding and quote period, Terry responded extremely quickly and gave me the exact information I had requested. At no time did he attempt a hard sell, he simply let the quality of the product speak for itself - and I wasn't disappointed! Terry and his son James arrived on time on the pre-agreed installation date, fitted the system, tested it and left my kitchen clean and tidy. I live in an extremely hard water area and the Eco Water softener is a real game changer. I can't recommend the product or Acqua Sensations highly enough.
Customer in Hertfordshire Posted on 04/02/2019 , work completed 05/01/2019
Very helpful, professional service
Customer Service
Quality
Value
Terry was excellent throughout the selection process of which water softener to go for to cover our needs. He installed the unit when he said he would and did a very neat job of the installation. So far we're very pleased with it, and it seems to be working well, and we're experiencing the benefits of the soft water. Making ice previously could be embarrassing when we had guests, as it left a lot of scale residue in the bottom of the glass, once the ice had melted. Since the softener has been installed, the ice is a lot purer leaving no scale once they have melted. Very pleased I went for Terry's advice of softening all the water in the house, and not having a hard water tap at all. The ecowater machines aren't cheap, but so far pleased with it. Would recommend you get Terry in early to discuss exactly what you require, rather than wasting time trying to figure it out yourself. Thanks Terry!
Customer in Hertfordshire Posted on 04/02/2019 , work completed 25/01/2019
Absolutely Brilliant Service!
Customer Service
Quality
Value
Terry was great throughout. From the initial consultation to the final install he provided honest, transparent advice. 5 star trader. Absolutely recommend him to anyone.
Customer in Posted on 03/02/2019 , work completed 30/12/2018
High quality service - fully recommend using Aqua Sensation
Customer Service
Quality
Value
If you are in need of a water softener I would without hesitation recommend using Aqua Sensation. Questions I emailed before going ahead with the job were answered promptly - very helpful. Service was excellent, very professional. Terry and his son arrived at time specified and left everything tidy. The workings of the water softener were fully explained to me. !00% satisfaction.
Customer in Hertfordshire Posted on 26/01/2019 , work completed 26/01/2019
Excellent service
Customer Service
Quality
Value
Water softener fitted. Very impressed with the way that the work was carried out. Terry arrived at the time he said he would, very professional and helpful explaining everything. Very clean and tidy work. Would definitely recommend him to our friends and family.
Chris, Hertfordshire Posted on 19/01/2019 , work completed 19/01/2019
Great service
Customer Service
Quality
Value
Terry and his son carried out all the works in a tidy and professional manor would highly recommend.
Richard H Posted on 06/10/2018 , work completed 06/10/2018
Thoroughly efficient service
Customer Service
Quality
Value
Terry was very informative and knowledgeable about the water softener options we could have Communication was good His plumbing background meant he knew what he was talking about and was not just a salesperson Very efficient service
Mrs l Marsden, . Posted on 19/09/2018 , work completed 19/09/2018
I would recommend
Customer Service
Quality
Value
I had a ecowater softener install by this companyand I was very satisfied with their work
Wellpleased, . Posted on 23/08/2018 , work completed 23/08/2018
Extremely happy customer - would use again
Customer Service
Quality
Value
Water softener fitted in new house Terry was thorough he came and looked at the job first to make sure that he was prepared The work was completed on the day he came to a very high standard
Mrs Clarke, . Posted on 21/08/2018 , work completed 21/08/2018
Great work. Highly recommended
Customer Service
Quality
Value
We had a water softener fitted along with a filtered drinking water tap Terry and his son were efficient and extremely tidy workers He followed up all work with emails straight awaya very pleasant man and excellent work
Katie, . Posted on 15/08/2018 , work completed 15/08/2018