Aqua Sensation

Terry called by appointment to discuss our options. He was very knowledgeable and attentive. He explained everything and confirmed the quote and installation date within an hour. On the day of installation Terry and James arrived 10 minutes early. They completed the installation of our new water softener within a couple of hours. They were efficient and respectful of our home. I could not fault their workmanship. It’s only a small thing, but when Terry left us with a supply of salt blocks which are quite heavy, he left them by the garage, just in the right place, without being asked to do so. His attention to detail is superb. I would highly recommend both Terry James and AquaSensation.

Terry provided an excellent service. He arrived on time, fitted the water softener efficiently & left no mess. He explained everything clearly & returned promptly to fit a drinking water tap when we requested this additional feature.

Terry and James arrived on time to fit our replacement water softener. They were very polite and friendly. Their work was very efficient and they took great care to protect our home from any damage or mess (unlike some other trades people we have used ). The operation of the softener was fully explained and any other questions were answered clearly. We would certainly strongly recommend the company

Aqua Sensation were very helpful from my first call until installation. They were very informative, talked through the options and told me everything I needed to know about the water softener. Terry put sheeting on the floor and removed all rubbish. A great job and I would thoroughly recommend their services.

I called Terry when our Kinetico water softener stopped working. He came when promised and worked on the softener. He had to take the unit back to base to properly rectify the fault, returning next day to fit a working unit back in place. A very knowledgeable tradesman and did a very clean job. Excellent.

Surveyed prior to installation and discussed options. Quoted options and included additions requested. Supplied and installed Kinetico Premier Compact and requested additions cleanly, efficiently at the quoted price on the agreed date and time. Polite, courteous and helpful.

I am very impressed by Aqua Sensation. They are a genuine local firm based in Letchworth. Terry came out quickly to provide a quite answering all of our questions and checking the special requirements of our property (2 water intakes). Quick install by Terry and his son with everything well explained and left clean and tidy.

This family business was very easy to work with; good communication, very knowledgeable, efficient and respectful of our property. They gave good advice, without trying to sell us more products than we needed.

Can’t fault them. They arrived on time and fitted everything, left no mess and were very accommodating. They talked us through everything and made sure we knew everything before having it all installed. Would highly recommend. Very friendly too!

Outstanding in every way. A family firm recommended to me by a local plumber. Everything was so easy from getting Terry’s quote to the actual fitting. Also very helpful with some additional helpful suggestions such as raising the softener on a plinth to keep it off my damp floor! Everything was exactly as Terry said it would be - timely, tidy, professional and friendly. Exceeded my expectations; cannot recommend Aqua Soft highly enough. Thank you!

Very happy with the water softener and filter installation from Terry and his son James. They are polite, friendly and good at what they do. They were very considerate as I was working from home and they left the place as they found it. Everything was tidied up at the end and I was given a demo of how everything works and they were happy to answer any questions I had. Everything from the initial quote process right up to the payment was all very easy and online. I would not hesitate to recommend them to anyone.

I was recommended to a family business Aqua Sensation I had a frank discussion on different types of softeners. I found them knowledgeable without any sales pressure. They supplied and fitted the new softener took away the old one they arrived on time were very professional, I have been so happy with my decision to purchase from Aqua Sensation. I will happily recommend them.

Terry and his son James were just the easiest people to have in the house from the visit to quote, to the completion of the work. We had tried several times to have our old water softener installed in our new home, but everyone who came to quote talked about major work running into hundreds of pounds. Then I saw Terry's van and called on spec. Terry was really professional, identified a much simpler solution to any that had been suggested before (though it was still not very simple), and provided a clear explanation of what the work would involve. The quote was clear and transparent, meaning there were no hidden costs or fees. The work wasn't straightforward and required a lot of modification of joists and cupboards. The work they did was extraordinarily efficient and clean. There was minimal mess, and they left the house spotless once the installation was complete. I would have no hesitation in recommending Aqua Sensation for anyone who is considering installing a water softener.

We had a Quooker tap installed. Interaction with Terry and his team were smooth and very professional since our initial inquiry. They were very professional, efficient and provided services in a timely manner. Installation itself was very quick and they protected the surrounding area and cleaned everything up afterwards. We can definitely recommend them and would happily use Aqua Sensation again!

Prompt no obligation survey and estimate. Good advice, professional installation and great communication throughout process. Highly recommended.

Met face to face 2 weeks before installing my new water softener. Quote would only be sent by email, in other words absolutely no hard sell. During meeting the various options were discussed. Mine was to be installed in the loft which posed no difficulty. Arrived today, would hardly have known they were here. Very professional team

Terry and James replaced our old water softener in about an hour. They were prompt and efficient. Answered my questions and explained the process easily. Thoroughly recommend them, good workmanship and cleaned up afterwards. Very happy with the new EcoWater 200 softener highly efficient, simple to control and easy to recharge. Excellent all round, I would recommend them to anyone who wants a job well!

We were recommended by our neighbour of Terry and his company and had the pleasure of working with him and his son James who absolutely exceeded our expectations. They have been thoroughly professional and incredibly patient, ensuring we understood every aspect of the water softening and filtering systems, paying special attention to our health requirements. Terry’s recommendations were tailored perfectly to our needs and the installation process was handled with utmost precision and care. What truly set Terry apart was his kindness. Noticing an issue with our cylinder, he even offered a quick fix which have saved us a fortune to find a replacement. This gesture was greatly appreciated and speaks volumes about his commitment to helping others. We wholeheartedly recommend Terry and his company to anyone in need of a water softener/filtering system. His blend of expertise, professionalism, and genuine care for his clients is a rare find in today's world. Trusting him with your water softening needs is a decision you won't regret. 出色的的软水和过滤系统 我们的邻居向我们推荐了Terry 和他的公司，所以我们有幸得以与Terry及其儿子James合作。他们的表现完全超出了我们的预期。他们非常专业和耐心，确保我们理解软水和过滤系统的每一个方面，而且帮助我们选择符合我们健康需求的系统。Terry的方案完美的满足了我们的需求，安装过程也非常细致。 Terry人非常善良，也非常愿意帮助人。他听说我们因为供热水系统有问题想更换锅炉，他帮助我们检查并提供了一个快速修复的方法，这为我们节省了一大笔更换费用。我们非常感激他的帮助。 所以我们非常推荐Terry及其公司给任何需要安装软水/过滤系统的用户。

I am writing this review almost after 5 months, as I wanted to test and confirm the changes I experienced in the water quality. We got a visit from Terry, where he explained to us the different options and sent us his quotes. He is an expert in this field. We got an appointment within the next 2 weeks for the installation. Terry and his son installed Kinetico water softener in our home, and they did an excellent job. It was fully fitted and incorporated in our plumbing, and they did a very clean job. No rubbish left behind. Also, quite efficient as both me and my partner were working from home and we were undisturbed. Also, the water quality has definitely improved with almost no limescales and the softener works quite efficiently without electricity. I would highly recommend Aqua Sensations. Worth every penny.

Quooker hot tap and full house water softener system install. Fantastic service from Terry and his son. Neat and tidy installation with top quality workmanship. Will thoroughly recommend them. Great work. Completed 14/12/2023 Andy L.

I really can’t say enough about the outstanding service we received from Terry at AquaSensation. From the initial email exchanges, the first in-person site assessment and consult, and then speedy scheduling and really professional installation. We are incredibly happy with our new water softener. It really makes a massive difference to the quality of our life not having to deal with the hard water of the Hertfordshire area. I can’t recommend Terry enough. What a pleasure to deal with such an honorable tradesman, taking a real pride in his work.

The sales process was no pressure, very friendly. The price quoted very fair, the appointment was kept, arrived on time. Took shoes off without needing to be asked. Work carried out professionally, cleanly and quickly. I would highly recommend these guys.

If you want a company that will answer your initial enquiry, visit on the day and time they arrange to and provide a quote within hours - Terry will absolutely do that. He’ll then arrange a time and date for the work to be carried out and again, arrive on the dot. The work completed here is brilliant, no drama with the pipe work, all brilliantly checked and neatened up and we have a fantastic water softener, which after two days was having an impact. Invoicing and payment also a piece of cake to do. The guys really are a rare bread of installer/business. It’s shame they don’t do more in the way of home improvements - what a joy that would be (they’d probably be here all year round). Keep doing what you’re doing - you do it sooooo well ! Thanks guys ! Karen S

Terry supplied and fitted a new water softener - he even kindly came round at very short notice the week before to attend to the old one which had suddenly developed significant issues and needed disconnecting immediately. Terry was very polite, arrived on time with his colleague and they both focused on getting the job done. They keep me informed and showed me the end result, ensuring I understood all aspects of what had been done and what I needed to do going forward. They also cleaned up everything, there was nothing left for me to do! I cannot recommend this company highly enough. Reliable, polite, trustworthy and generally great to deal with. The job was done well and at a competitive price. This is a company which really understands the meaning of customer service. Thank you!

Our water softener of 23 years stopped working and I contacted the company asking about repairs. Dan recommended we consider a new softener and we agreed. Just over a week later our new softener was installed. Having been without one for about 2 months we were starting to notice a big difference in the house. We are very pleased with our new unit following a very professional installation.

Terry and his son James of Aqua Sensation installed water softener and filter for me. They are always on time of every visit. Their work is tidy and clean. They have excellent work attitude, very helpful and giving good advice. Highly recommended!

We had Terry round for a home survey when we moved into our New Build and he was really knowledgeable about our house style and the needs we would have for a water softener. He made it really simple and straightforward and got a quote over to us quickly. We booked him in and they arrived promptly at the time stated for fitting. They were fast, clean and tidy and talked me through everything they’d done and how best to maintain our system. We will absolutely be recommending Terry and his team to our neighbours, especially in our hard water area they’re a godsend! Salt blocks are also competitively priced so we will be ordering through Aqua Sensation.

I struggled to find a company that could supply and fit a Kinetico water softener and Quooker tap without subcontracting out the fitting element. The two products I wanted were expensive, and I wanted to avoid having to mess around finding fitters and possibly ending up with no one organisation accepting overall responsibility for my job. Eventually, I found Aqua Sensation, a family-run company that, from the initial conversation, gave me a lot of confidence. At our survey meeting, Terry explained everything clearly; he was honest and balanced with his advice and demonstrated real professionalism and care. Terry went even further on the day of fitting by showing complete respect for our property; his work was precise, clean and efficient. These days, when customer service has generally dropped to an all-time low, it's great to find a company like Aqua Sensation that take pride in what they do and provides excellence in all areas of their business. It's obvious that Aqua Sensation goes to a lot of effort in running an efficient, effective, honest, transparent company that delivers on promises and on that all-important 'personal touch' that provides confidence to the client. I can wholeheartedly recommend Terry and his team at Aqua Sensation.

Terry and his son came to fit a water softener in our kitchen. Being our first softener, Terry came to do a survey first and gave us lots of information to make a decision. On the day of installation they were prompt, tidy and considerate. The space we were using for the installation was exceptionally tight, and required them to move around some plumbing and cut into units. But they did everything to a high standard and very efficiently. I’d happily recommend Aqua Sensation to anyone looking for a similar service, and would definitely use them again.

Tom delivered his service in a very professional, seamless and flawless manner. We are really pleased and lucky to have him. Highly recommended!

Tom sand his Son were professional throughout, from initial survey to installation of the Water Softener. We have a very old house and Tom adapted his standard install to suite our circumstances. Tom explained everything in detail and left us with a full working system and all clean and tidy. Thank you

Aqua Sensation fitted a water softener yesterday and right from the initial contact, Terry has been friendly, helpful and very knowledgeable. The installation process was faultless, they were efficient and tidy. The perfect example of an excellent family run business, thank you Terry.

Absolutely delighted with the work in installing the water softener. Everything was carried out on time and exactly as agreed. The quality of the work was exceptional. The installation team were extremely pleasant, polite and courteous. Everything they said they would do they did. Even any waste was cleared up and taken away. Thoroughly recommend them. They are without doubt the best supplier in this area.

Excellent service from beginning to end. Efficient booking systems, very easy to deal with. Quick, painless and clean installation. Highly recommended.

5 stars to Terry and his team at Aqua Sensation. We're so pleased with our new water softener. From the initial survey and getting the quote, Terry has been very professional, giving great advice for which products would work best for our home. On the day of installation, the team turned up on time and worked professionally until the job was complete. Our new softener has worked so well since and we do not have any limescale build up on taps or shower screens (3 months on). I would highly recommend them :-)

Terry and James are both kind, patient and meticulous at their work. You can tell they know their stuff and are proud of what they do, and they should as they are excellent. They have attention to detail and go the extra mile. The house is as clean as it was before they arrived. First class service, they have set the bar really high for the next tradesman!!

Terry and his son did a fantastic job installing our water softener. The installation looks very clean and well done, an excellent work. They also were very patient in answering all my questions about the system. The work was completed in a couple hours and everything was left clean and organised at the end. Just perfect. Thank you both for the great service!

Terry and his son are neat, tidy, clean and professional. They are super helpful and went above and beyond to add a new stopcock to my kitchen as the old one was difficult to get to quickly. I would absolutely recommend them.

This is the third time we've used Aqua Sensation to install a water softener/purifier. Terry and James backed up by Daniel in the office are a first class team. They are punctual. Meticulous in their workmanship. There's zero evidence that they were ever on site, save for the fact that we have lovely softened/purified water. We wouldn't go any where else and we are delighted to endorse Team Aqua Sensation. Absolutely first class. Oh, they're also jolly nice chaps!

Excellent service from initial phone call, through home visit to installation of the water softener. I recommend Aqua Sensation wholeheartedly. They were punctual, efficient, helpful and tidy.

The limescale build-up in my home was starting to become problematic, so I began exploring the benefits of getting a water softener for my home. In doing so, I received quotes from many businesses in my local area, all for comparable installations. Of all the quotes, Aqua Sensation's was by far the best value, and included the latest technology in the world of water softeners. Terry and his son James not only finished the installation in just over 2 hours, they did so in a professional manner and to an exceptional standard. They even fitted my own tap and fixed my wonky cupboard at no additional cost. I think the consistent 5* reviews across the internet speak for themselves, which is nothing less than deserved for Terry and James. I would highly recommend you use Aqua Sensation if you're considering getting a water softener.

We called Aqua Sensation to install a Quooker boiling water tap and even though we didn't think we could have a water softener due to our existing plumbing, Terry was able to think outside the box to come up with a solution. Terry certainly knows his products and was able to provide detailed advice of the pro's and con's of each and there was definitely no hard sell involved. All of the work was carried out exactly as planned and everything works perfectly. Highly recommended

I contacted Terry at Aqua Sensations to arrange a survey and price quote to have a water softener system installed in our home. One of the reasons I chose this company was from reviews I had read and also as I live in Stotfold, I wanted to use a locally based company. Terry attended to carry out a survey and told me what the options were and explained the work that would have to be done and explained to us the benefits of having the system installed. There was no hard sell at all. He said it would involve some pipework under the sink and some drilling and would not disrupt us. I later got an email with the quote and I contacted Terry to go ahead with the work. He gave me dates and times that I could choose for the work to be done which was carried out on 02/08/22. On the day Terry attended with his son to install the system. Terry explained again what they would be doing and after completion showed me how to download the app on my Iphone to make the system work. He then showed me what they had done and what all the pipework etc was for. There was not a lot of pipework involved and what there was neat and tidy. Minimal mess and a very clean job. More than happy to recommend Aqua Sensation. Best decision I have made in using his company.

I commissioned Aqua Sensation to install a water softener in my new house. The approach is very professional from the initial survey through to the installation. Terry explains everything to make sure you understand the product in full and to ensure you know you are buying the right product to meet your needs. The installation was quick and clean, no mess was left and all packaging was taken away. I’d definitely recommend Aqua Sensation.

First impressions was very helpful and informative. Very thorough explaining all types of options and installations. Including technical side of water quality. Good tradesman’s with neat workmanships. No issues with Aqua Sensation. Would definitely recommend this company.

Aqua Sensation installed an EcoWater system to our home. From the site survey to completion of the installation Terry was the consummate. He took us through the softeners that were available without any hard sell. He then sent as a quote within a couple of hours and then we arranged install for a couple of weeks later. The install was carried out tidily and neatly. Once installed and set up Terry took the time to go through the system and how the valves worked, downloaded the app and took us through the information available. Since then we have noticed an improvement in our water ( we live in a very hard water area). I would thoroughly recommend this company to anyone considering having a water softener installed. A pleasure to deal with.

Polite workmen. Arrived on time. Left no mess Happy with installation of water softener. Good value for money. Water now soft.

Professional, knowledgeable, courteous, and respectful from the outset. I run my own Which Trusted Trader approved company, and I would happily recommend Terry and the team without hesitation. Hats off! A seamless experience from my initial inquiry all the way through to the final payment invoice.

I was impressed from the site survey and quotation stage. No pressure just friendly advice, made sure all my questions were answered to my satisfaction. On the day of the installation, Terry and his son James arrived on time and explained their plan. They put down clean dust sheets in the whole area they worked in and were very respectful of the property. We discussed a few basic options during the installation which went extremely well. No mess or cleaning up required after completion, in fact, you wouldn’t know they had been. Also, following install completion I received a good training session on how to interact with the softener and set up the App (easy even for me) It is now a couple of days since installation and we are now enjoying the soft water. No leaks, or any other issues. We were left with an information pack with a water hardness test kit and a couple of months supply of salt tablets to be going on with. I would not hesitate to recommend this excellent family business to anyone thinking of installing a water softener. 11/10

Would have no problem recommending Aqua Sensation Their service was excellent They arrived on time stated and when the installation was completed they left our house spick and span

Refreshingly simple. Two pleasant, polite and friendly men completed the fitting. They were a joy to deal with. Cannot fault in any way. Thank you!

Terry and Daniel fitted a water softener and hot water tap. They were efficient, tidy and very helpful, the work was completed to a very satisfactory finish and we are extremely happy with both items. They explained how they function and how to solve any problems, of which there have been none to date. (they even installed my soap dispenser at no extra charge and helped my husband drill a hole in our cabinets, above and beyond their remit). We would have no hesitation in recommending Aqua Sensation.

The above company installed our Water Softener today. A very efficient company from the representative coming and explaining how the system works to the installation. The engineers Terry & James arrived double checked everything with us before commencing work. We had a problem with the position of pipes this was not visible at the first visit all changed no problem. I cannot recommend this company highly enough so polite, covid recommendations followed, work area left clean and tidy, and at completion shown all the bypass valves plus explaining all the dos and and don'ts. A bonus we can contact them at anytime for advice or the ordering of the salt blocks. Thank you. Carole.

From Terry's advice had an Ecowater system fitted. Great Service, very happy with the machine and installation was on time and very tidy. Great Job.

I had the absolute pleasure of dealing with this gentlemen and his son. They arrived promptly, were polite and simply couldn’t be more helpful. Totally professional and did a great job. I cannot recommend this company high enough. Nothing was too much trouble, everything was explained and they left it clean and tidy job. They went above and beyond. Thank you Aqua Sensation.

My wife and I were delighted with the installation by Terry Gobby and his son James of our new water softener yesterday. We wholeheartedly recommend Aqua Sensation to anyone who may be considering buying a water softener. The entire process of initial home survey, supply and installation was seamless.

The chaps were professional, friendly and informative in their approach. The install was clean, tidy and quality. A great effort was made to discreetly install the hard water bypass pipe from the mains through to the kitchen tap. Brilliant and highly recommended!

Great family business. Installation was as agreed and was professionally completed. Clean and tidy and explained fully. Drained tanks, adjusted the dishwasher to run on softened water and tested the system to ensure that the system was delivering soft water before leaving. Fumigated the working area before departing.

On first calling to give a quotation, at my request, all relevant information was given including where the machine could be installed. On day of fitting the owner (Terry) and his son of this family business arrived on time, took their shoes off and put dust sheets down to protect carpets etc. The water softener was duly installed and the copper pipe work was very neat and tidy. Having started my working life as a toolmaker I take some impressing on the practical side of things. Every thing was explained in detail after installation including instruction and help in downloading the Harvey app which tells me when I need to replace the salt. The owner of the business (Terry) has a particularly pleasant personality and excellent at explains things. The cost of the softener and fitting was very acceptable.

We had a quooker tap and a water softener system installed by this family run business. Customer service was excellent and efficient throughout. The installation itself was quick and the installers tidied up after themselves very well. At all times they were polite and professional and were enthusiastic and passionate about the products. Communication was at all times methodical and exemplary, from timelines for installation, sending out other information to us via emails and texts, and making themselves available to discuss the products and answer any queries. This included a visit to their warehouse to see the products and sample filtered and unfiltered water. I would definitely recommend this trader. A pleasure to do business with.

I could not fault this company and would definitely recommend them, from my initial phone call to the fitting of our water softener, the service was excellent. They were very punctual, clean and tidy, you wouldn't even know they had been in the house and we are so pleased with our water softener and noticed a difference straight away. Thank you Aqua Sensation for a brilliant service.

Very happy with the good job done by Terry and son Daniel. Punctual, polite, informative at all times and attention to detail. 100% recommended!

Excellent service from Aqua Sensation. A prompt and courteous response to our query and we were kept informed by telephone of their expected arrival to fit a new water softener. The work was carried out efficiently, with all necessary explanation about the equipment. Everything was cleared up afterwards, including removal of the old equipment.

Having just moved to a new build house, and living in a hard water area, we decided to install a water softener straight away. We contacted Aqua Sensations. They came out the next day to assess our requirements and provide a quotation. Their approach was thoroughly professional throughout the process. They explained everything we needed to know fully and in plain language. Their Covid precautions were exemplary. The Minimax Innova was recommended and a detailed quote emailed within the hour. On installation day they arrived on time and completed the job in 2.5 hours. They did a very neat job and left our utility room spotless. Full instructions were provided, including advice to change the detergent settings on our washing machine and dishwasher. We were very impressed with their service throughout, providing a quality and personal service, and have no hesitation in recommending their services.

Very smooth process, Covid conscious, did a great job and explained everything to me well that I’d need to know. Coming out to the property for a free quote prior to installation was also a fantastic option.

Terry visited to understand my requirements and produce a quotation. He was knowledgeable, honest and experienced, and wasn’t a salesman - there was no pressure to decide or sign up. The installation was very professional. Surfaces were protected, the installation was neat and tidy and he fully cleared up afterwards. Before leaving he ran through how to use the product, set it up fully and talked about servicing and consumables. Overall, excellent service.

These guys are brilliant water softener installed, Terry came around to check how our current model was going and give us advice on options. Our softener was on its last legs, we decided to upgrade using simple straightforward advice from Terry. The price was fair and we were happy with the choice of machine and what it would do for us. The installation was very smooth they put dust sheets down and were friendly, professional and efficient in everything they did. The team took the time to show us how the softener worked and how to get the best operation. Both my wife and I really pleased with the boys from Aqua Sensation and the model they have installed for us. We have been able to tell the difference almost immediately. We would thoroughly recommend, Terry & James thank you.

Terry came around to do a quote, offering different options. Quote came back same day. Booked install in a couple of weeks. Turned up on time, did a great job. Fab review of product and clean and tidy installation. Very pleased with all aspects

Came out at weekend to resolve a problem with an existing old softener and did not charge for this service. Gave excellent advice on a replacement which was installed within two weeks of quoting. Installed very efficiently despite unexpected problems arising along the way, for which they refused to make any extra charge. Efficient handover and left the site clean and tidy.

Terry came and gave us a free survey & emailed our quotation. His COVID-19 practices were excellent and the information he gave during the survey enabled us to make an informed decision on whether or not to install a water softener system. Again on the day of installation, Terry & his son James practiced safe working and the work was carried out quickly, cleanly and to a very high standard. James’ neat plumbing was admired by husband so a shout out to him for his great work. We couldn’t recommend Aqua Sensations enough!

We first met Terry when he came provide a quote for water softening. He was very patient with us and explained things clearly. He is friendly and kind. Then once we agreed to go ahead with the work, he arrived as agreed on time, with his son to support. They were both very professional, efficient and again explained the process to us what we needed to do in the future. I have already recommended this company to our family and friends. Really good service delivered by good genuine people.

I have used Aqua Sensation a few time now and they have always given great customer service really helpful, highly recommended.

We recently moved to a new apartment and managed to organise, by email, the fitting of a Quooker tap for the week after we arrived. After installation, as planned, Terry advised on the correct type of water softener for our needs, which has just been installed Both times installation was carried out quickly, neatly and at the time arranged. It has been a pleasure to do business with such a friendly and efficient business. To be recommended.

Terry was recommended to me by a friend who had a softener installed and was very impressed. I contacted Terry a few months later and throughout the process of visiting, specifying a softener, answering questions, install, etc. it was all handled brilliantly. I was very pleased with the quality of the work, all neat and tidy. Terry was very informative and happy to answer questions along the way. Handover of the unit after install was also excellent, leaving us very confident in how it works and general maintenance needs. Terry was also friendly to deal with and we had good communication over email/phone as everything got booked in and sorted out. Would very much recommend.

We recently moved into a new build house and wanted to fit a water softener as we’d had one in our last house. Being in a different area I looked around online and got 3 companies to quote, one of which was Aqua Sensation. From the moment Terry came round to quote he was efficient, asking us what our needs were and tailoring his advice to that rather than trying to sell us something we didn’t need. After researching the options he had given us and accepting the quote he provided, it really was plain sailing. A date was agreed for the installation and having estimated 4-5 hours for the fitting it was all done in just over 3 hours, with a minimum of noise and disruption. Excellent service, clean and tidy working, and him and and his son are nice people to have working in your property too. Highly recommended.

Excellent service received from when I made the enquiry, to prompt survey visit and quote options received the same day, to answering a few questions we had forgotten to ask at that time. Terry and James on install day were so professional, they were on time, their work was neat and their Covid safety measures were second to none. Terry explained how everything worked and left us with a folder pack too. This has been by far the best professional team we had in our home.

We contacted Aqua Sensation to install a new water softener as our old one was beyond economical repair. The work was carried out at an agreed time and budget. We were impressed by the professionalism of this company. Everything was kept clean and all rubbish removed at the end of the job. Terry explained how the softener worked and what we could expect in the way of future salt supplies and service if required. All COVID precautions were taken. We would not hesitate in recommending this company.

We had a water softener for twenty-six years, never serviced but still worked every day. However a clip on one of the flexible hose connection to the main water valve had corroded and on examining it broke off forcing the hose off, which resulted in mains water bursting out into the kitchen. Once securing it with a hose clip we decided we required the services of a competent water softener and plumbing company. Aqua Sensations were quick to respond, and during our discussions decided to replace the water softener with an up to date model and importantly they re-routed and replaced the mains feed and valves as well as fitting a new mains stop valve. Excellent company to deal with professional standards employed at every stage of the work carried out, including thorough Covid practices.

Terry came round to talk us through the various systems we could have. A very polite and informed distributor who obviously takes pride in his work. He sent over 3 quotes as promised. We selected the system & an appointment was made for a 9am start. Terry & James arrived punctually on the day & got on with their work immediately. When it was completed I was taken through the process of how the system works. Due to poor wifi signal in my new property they could not connect the system to "talk" to my phone. Terry suggested I call him as soon as the wifi was fixed. They came back within 24 hours of my phone call to connect & talked me through the various options on the app. This is without doubt the most professional company I have ever come across & I would not hesitate to recommend this family business.

I came to Terry at Aqua Sensations after reading his highly recommended reviews. Terry and his son arrived promptly and prepared this morning for my eagerly anticipated water softener installation. Terry goes above and beyond to ensure his work is to the highest standard, very considerate and respectful. The installation was completed efficiently and everything was explained thoroughly. From initial the consultation to after sales, their service can not be faulted. Aqua Sensations did not disappoint, I recommend Terry and his son unreservedly.

Terry and his son James supplied and installed our Ecowater system this week. We were extremely impressed with their professionalism and efficiency throughout the whole experience. They took great care in identifying our needs and ensuring we received the right product. The quality of their work when installing the system was exemplary. With regard to COVID Terry and James had regular Lateral Flow tests leading up to installation and they provided evidence of their results. They wore masks, clean shoes and workwear, opened windows and on completion sanitised the room by using a bug bomb. We have no hesitation in recommending this outstanding trader.

In supplying and fitting a water softener Terry Cobby was extremely polite and helpful. Everything was done from the calling upon us and the issuing of the quotation to the completion of the work on time and with the minimum of fuss and inconvenience. The whole matter from start to finish was conducted very professionally. Undoubtedly one of the best traders we have ever used. Would wholeheartedly recommend

Terry and Son arrived on time to install our Ecowater 200, which was achieved quickly and quietly, we are working from home so this was appreciated. All packaging removed, and they cleaned up as they went about drilling holes. Really helpful in explaining the steps taken to install and maintain, was very knowledgeable.

Terry and his son worked their magic today, installing a Water Softener & Refiner, which now lives in its own little house outside! Every effort was made on their part to conform with all the Government advice with regards to social distancing, while still being able to carry out their duties in a timely and very tidy manner. Once installed, Terry ran through the instructions and answered my inevitable questions, then finally discharged a 'bug bomb' to ensure everything was left in as safe a condition as could be hoped for. It's only day one, but already we're enjoying the benefits of the installation, as the glass of water at my side has never tasted this good before! From initial enquiry to final installation, Terry has provided an excellent service and we can heartily recommend Aqua Sensations.

Aqua Sensation local family business installed a water softener for us this week. Father and son team were excellent in every respect. They offered advice, arrived when expected, were clean, tidy and respectful of our home. The quote for the job was very reasonable and at all times they were professional and mindful of Coronavirus. Arrived with masks and sterilised the area they worked in when leaving. Prompt, honest efficient service

Aqua sensation gave me confidence from the word go with their enthusiasm for and knowledge of the products they fit. They are clearly in this business for the right reasons and I recommend them whole heartedly. They were organised, on time, tidy, wore masks and sanitised the whole room before leaving. We were consulted on the best position for the softener and trained on the product. They also deliver salt, which is great! .....oh and the price is very fair indeed.

Brilliant service...polite...on time...professional...clean and quick What more do you want! Highly recommended

Terry was very pleasant and professional for our first interaction via email/phone. He provided a very competitive price for a salt based water softener and fitted it within 2 days of placing the order. He was very courteous and I glide to in explaining how the water softener and stayed until he completely checked I had soft water through my entire system. He went over and above to apply COVID-19 guidelines and sanitized the area after he completed the work.

Having used their services before yet again, Aquasensation advised me and installed a new water softening system for me.Cannot fault them at all, from quote to installation and advice thereafter, absolutely faultless. They have genuine pride in their work and services. Punctual, polite, courteous and clean. Further, communication at every stage was prompt and accurate. Absolutely no hesitation in recommending their services.

Terry and his team met my 3P expectation. Professional, punctual and polite. A great service from start to finish with great attention to detail. Would highly recommend their service.

I was on the hunt for a decent, local company that would do a complete and thorough installation of a water softener in my 100yr old property. The expertise was first rate, no hard sell, and the pricing and options really clear and honest. When it came to the day, the installation was so well handled by the father and son team. The plumbing work was exceptionally neat and reminders and handy pictures were sent after to remind us little details to help. Would recommend wholeheartedly.

Terry came and surveyed where we wanted the water softener. Our mains came into the bathroom so there was only a very narrow cupboard to fit it in. Terry suggested a Harvey minimax would do the job as it was narrow and didn't need electricity. He quoted very promptly and we arranged a fitting date. Terry and his son turned up exactly on time and were very good with their PPE and social distancing. They did a very neat and professional job and left everything spotless. I would highly recommend them.

Have absolutely no hesitation in recommending Terry and his son James for their professionalism and courtesy in abiding and working completely within COVID guidelines. They replaced my very ancient Harveys M3 softener with a newer model and on Terry's advice also fitted an overflow which had been omitted in the past! Terry spent time in explaining all that had been provided together with guarantee and everything that was included within the Water Softener Welcome Pack. All rubbish cleared away. Price was very competitive along with very generous supply of block salt. Thank you Terry and James.

Had a water softener installed -Terry and his son have been great from quotes to installation. It’s a shame they don’t do normal plumbing jobs still as I would definitely be using them if they did. They are professional, timely, informative and polite. Would definitely recommend.

The survey, quote & installation were conducted in a way that instilled trust and confidence. Aqua Sensation are local with Terry and his son carrying out the work with minimum fuss and maximum efficiency. We didn't have room for the equipment close to our water inlet in the bathroom so our situation required problem solving. That is done at the survey stage so get Terry in to have a look. We are delighted with our water softener and filter and we know the experts are just down the road if we need them.

I am really happy with my water softener. Terry gave impartial advice about the best product for a smaller household and a competitive quote. The work was completed efficiently and to a very high standard with no mess! He explained clearly how the softener works and how to refill and a generous supply of salt was included in the initial quote and work. I would definitely recommend Aqua Sensation.

I had a water softener installed yesterday, Terry and his son arrived on time.They were very neat and tidy and very professional and friendly,nothing was too much trouble with an excellent back up service.I would recommend their services anytime. The price was good as well!

Terry provided a quote speedily and with all the relevant information. The installation was simply excellent - no mess, exactly on time. A really thorough handover and clear instructions on what to do. Excellent customer service throughout. This is our second installation (1st was for another house). Unequivocal recommendation.

Terry and James arrived to fit our water softener on Monday. He arrived spot on time, and both he and James wore a mask throughout the process. he removed the old system we had and took this away with him. There was no mess in or out of the house. He explained how the water softener works and demonstrated, and explained the App on the phone. I would have no hesitation in recommending him again as I find his work and quality of it outstanding.

Terry & James fitted an EcoWater water softener in an outbuilding, reconfigured my plumbing to make it simpler, and fitted an electrical socket. They were extremely polite, efficient, clean & tidy and couldn't have helped more. Good value for money from a great local business

We have found that Terry has always provided excellent service, from the installation of our water softner a couple of years ago to providing salt promptly when requested and he has now disconnected our softner, which we are taking as part of our house move, in his usual efficient manner. I would have no hesitation in recommending him to anyone considering getting a water softener.

Excellent service throughout, arrived on time, both Terry and James wearing masks. Professional and friendly, when an unexpected obstacle came up, it was dealt with swiftly and effectively without fuss. Demonstrated and explained how to use the water softener and emailed photos of the valve positions. Left the kitchen clean and tidy.

From the survey to the installation date, Terry and his son were totally professional with everything they did. Explaining the different systems to us, (ensuring we get the right one for our needs) to the cleanliness and thoroughness fitting the softener. Even after completion they explained in detail everything we needed to know, maybe to much for some but I like to know everything! We would definitely recommend Aqua Sensation to anyone that reads this or asks me.

From quote to installation Terry was fantastic. Explained everything well and was very professional and never pushy. No mess left after installation. 10/10 would definitely recommend

The process of providing advice for a replacement water softener, quotes and installation was first class. Terry was very prompt at responding to detailed questions before we decided to go ahead. The work was carried out in a most caring fashion with attention to detail. M (Hitchin)

I asked Terry to advise me on replacing my existing water conditioner (it wasn't a softener, but it was useless). Terry arrived on time to see me and advise what softener would be best suited. There was absolutely no hard selling pressure, just genuine and professional advice. The price of the work was very competitive and I am 100% pleased with the work carried out. Terry and his son James are very polite, professional and an absolute delight to find such professional tradesman cannot recommend them highly enough. The softener Terry recommend and fitted has been in for just over a week now and performing perfectly; we're very happy customers. They were thoroughly Covid-19 secure wearing all the required PPE to keep them and us safe and they cleared up afterwards so there was no evidence they had ever been.

I requested that Terry replace my old existing water softener. Terry was very prompt in coming out to see and advise what softener would be best suited. There was absolutely no hard sales pressure just genuine and professional advice. The price of the work was very competitive and I am 100% pleased with the work carried out. Terry and his son are very polite, professional and an absolute delight to find such professional tradesman in this day and age. Cannot recommend highly enough.

Terry was absolutely fantastic; very helpful and great communication throughout the process. Delivered the softener on time and rapidly. Superb aftercare. Highly recommend!

A very comprehensive approach. Terry son us the water softener and then after it was fitted he came to set it up. Easy to deal with, honest, passionate about the product and service. A really comprehensive approach and really cares that it is all done correctly. I would not hesitate to recommend Aqua Sensation.

Contact with Terry was easy by email with prompt responses including a quotation for the work. He and James arrived on time. They took off their shoes before coming in and spread dust sheets wherever they worked. They refused the offer of tea or coffee and got straight on with removing my old, inefficient water softener and installing a new one. Terry explained how the machine worked and showed me how to install the salt and care for the machine. They were quiet, efficient and left everything clean and tidy which included removing the old machine. I have no hesitation in giving Terry and James the highest recommendation.

The team were very easy to communicate with in advance (very responsive on emails) and made everything very clear. They arrived when they said they would, it took as long as they promised and they left everything neat and tidy. No surprises on the invoice, quiet when working (which was handy as we were working at home). New tap and softener nicely fitted.

We recently had the evolution 200 Water Softener fitted by Terry and James and the service we received from initial contact to the job being complete was 5*plus. There was no hard selling involved, the mechanics of the equipment and fitting was explained clearly along with options, literature and written quotes. On the date of fitting they arrived at the time agreed, all flooring was covered with protective sheets and on completion the only evidence of them having being there was if we opened the cupboard where the unit had been installed. Terry explained the unit settings and how to monitor it going forward. We are extremely pleased with the water softener, we only wish we had fitted it sooner. it has made a tremendous difference in our home.We would highly recommend Terry and James. A job very well done.

Terry and James were excellent from the moment they arrived to complete a survey to install a water softener. They were very helpful to our needs and with there recommendations to complete the job. They worked nonstop to complete the installation in a very clean atmosphere with the use of dust sheets etc. They gave complete instructions to the operation of the water softener and Terry did another small job for me that I had waited for another tradesman to do for two months.

So pleased to have had this team referred to us. Amazing service, fast, clean, friendly professional. Arrived on time, no stopping for tea or coffee, worked constantly. James made a fantastic job with the pipe work in a very confined space, tidy clean and aesthetically pleasing. Terry took the time to go through all the information that I needed to know and gave me the security of knowing that their support was there 24/7. He was totally right as well, what a difference already in just a couple of days. One of the best choices we have made getting a water softener, second only to choosing Terry and James to fit it. We would highly recommend Terry and James and wouldn’t hesitate to use them again.

Great work carried out by James and Terry, Excellent service from quote to installation. I will recommend aqua sensation to family and friends. Thanks James and Terry.

Had a new water softener installed by Aqua Sensation. Right from quotation to installation absolutely no fault what so ever. They genuinely took pride in their work and ensured perfection to the "t". Living in a flat on the third floor, there was a lot of heavy lifting and carrying involved. Yet there was not a single moan or groan. And further, there were no expectations of cups of tea etc. They worked straight through the installation without a break with a smile. An absolute gem of a team. I would unhesitatingly encourage their services.

From our first enquiry and the survey, Terry and his son James made us feel confident that we had found the right ones to fit a water softener in our new home. Everything they did was very clean and tidy,covering the floor with dust sheets and not making any mess at all. They got straight on with the job and worked until everything was finished. We got a clean, tidy,perfect job, and a first class water softener, and would recommend them 100%.Thank you Terry and James from a very satisfied customer.

Great survey carried out to help us choose the correct softener. Installation booked in within a couple of weeks. Install took around 3 hours and we had instant soft water there after. Servicing and maintenance all explained before the team left. Nice guys and a professional service. Would highly recommend.

This was the first service on our Ecowater softener since Ecowater passed it over to Aqua Sensations. To say that i was impressed with Terry and James would be an understatement . It became very clear that Ecowater had not correctly serviced our machine and had omitted to fit an all important Aqua Stop valve to our water tank to ensure optimisation of the system . Terry immediately set about rectifying this at no extra cost to us. We now have complete confidence that our softener will do what its meant to do. Terry and James left everywhere clean and tidy. Invoicing was prompt and clear and we were impressed with the use of tech to facilitate easy payment Aqua Sensations, Terry and James you have our vote and assurance of recommendation.

I’m extremely happy with the service from Aqua Sensation. They arrived bang on time - were extremely helpful and I have no hesitation in recommending to anyone requiring work done on their water softener.

We had a water softener fitted by Aqua sensation and the whole process was a delight. Appointments were on time, explanations of what to expect were full and easy to understand. The installation was effectively carried out in the time scales agreed and our kitchen left in immaculate condition afterwards. What more could you ask. A service you would find hard to better.

This was the first service of my EcoWater water softener since Aqua Sensation took over the servicing from EcoWater itself. Everything done pleasantly and courteously; all left neat and tidy. Even the van looked fresh and clean!

A really excellent service from start to finish. Terry really knows his stuff and took time explaining how to set everything up. Could not recommend highly enough.

From initial consultation to final installation, both Terry and Jamie are excellent. Terry explained to us very thoroughly about various softener and their benefits and help us to choose right softener. They are very professional, punctual and hard working. Very efficient in their service. Will definitely recommend them to friends and family. Big thank you.

Have had a Eco. Water Softener fitted by Aqua Sensation. Terry and his son James arrived at the agreed time and carried out the work in a professional manner and left my kitchen clean and tidy. The workings of the water softener was fully explained by Terry and this was followed up with an email on completion of the work. I am absolutely delighted with the water softener and am definitely feeling the benefits of soft water. I would highly recommend Aqua Sensation. Thank you Terry and James.

Terry and his Son at Aqua Sensation are exactly how I wish all traders were! They are polite, trustworthy, knowledgeable, tidy and thorough. They are also passionate about what they do and it’s infectious! I feel they offer fair value for money and I have every faith that should there be any problems down the line, they will be there to fix them. I also appreciate their use of technology in terms of quotes, invoicing and the products they use. It just makes things very clear and professional with no wasted paper! I would not hesitate to use them or recommend them to others. I’m so glad I chose this local company above any of the national brands I was considering.

I seldom leave online reviews, but happy to make an exception for Terry Cobby. We wanted a water softener and Quooker Tap. From initial enquiry, response, site visit, quote, response to queries, installation, personalised manual - nobody could have given better service. We are very happy with both the products and the installation and the "service provided". Terry and James did a fantastic job, were respectful to our property, and patient with our questions. Great Job.

A few months post installation of our EcoWater evolution 200 water softener and everything is working superbly. The whole process from initial chat, to quote, to installation was smooth, hassle free and completed on time and as agreed. Terry was quick respond to any questions we had and was happy to pop round at short notice to explain things - we couldn't have asked for more. Would not hesitate to recommend Terry and Aqua Sensation to others in the area.

Terry and his son recently fitted a new Ecowater water softener to my home. Terry’s response was prompt and courteous. The work was carried out efficiently and the place left clean and tidy. I am more than happy to recommend Aqua Sensations. Great service.

From the initial fact finding and quote period, Terry responded extremely quickly and gave me the exact information I had requested. At no time did he attempt a hard sell, he simply let the quality of the product speak for itself - and I wasn't disappointed! Terry and his son James arrived on time on the pre-agreed installation date, fitted the system, tested it and left my kitchen clean and tidy. I live in an extremely hard water area and the Eco Water softener is a real game changer. I can't recommend the product or Acqua Sensations highly enough.

Terry was excellent throughout the selection process of which water softener to go for to cover our needs. He installed the unit when he said he would and did a very neat job of the installation. So far we're very pleased with it, and it seems to be working well, and we're experiencing the benefits of the soft water. Making ice previously could be embarrassing when we had guests, as it left a lot of scale residue in the bottom of the glass, once the ice had melted. Since the softener has been installed, the ice is a lot purer leaving no scale once they have melted. Very pleased I went for Terry's advice of softening all the water in the house, and not having a hard water tap at all. The ecowater machines aren't cheap, but so far pleased with it. Would recommend you get Terry in early to discuss exactly what you require, rather than wasting time trying to figure it out yourself. Thanks Terry!

Terry was great throughout. From the initial consultation to the final install he provided honest, transparent advice. 5 star trader. Absolutely recommend him to anyone.

If you are in need of a water softener I would without hesitation recommend using Aqua Sensation. Questions I emailed before going ahead with the job were answered promptly - very helpful. Service was excellent, very professional. Terry and his son arrived at time specified and left everything tidy. The workings of the water softener were fully explained to me. !00% satisfaction.

Terry and his son carried out all the works in a tidy and professional manor would highly recommend.