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Endorsed by Which? Trusted Traders

The Aerial Man (Dan Grace) Ltd

Profile thumb tv aerial and satellite specialist
4.9

417 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

We have established our small local family run company since 2004 starting off with 1 man and a van growing into a small fleet of 7 running vans, which still all push our values of a small local family run company. At The Aerial Man, we thrive to offer you everything in relation to your television and audio needs, offering you the highest possible level of service at affordable prices.

Our friendly office team are on hand 24 hours a day to deal with your calls, to arrange with one of our professional engineers to come direct to your property at a time to suit you for a free 1-to-1 consultation and offer you a free quotation to have everything working, exactly how you'd like it. All of our certified engineers carry identification cards which they will be more than happy to show you on request, and all drive signed vehicles, so you know you're getting the highest possible service, direct from us, your local TV aerial and satellite specialists. In 2011, we became official Humax trade partners.

What we do

  • Aerial and satellite installers

  • More Services

    • aerial installation
    • satellite installation
    • tv aerials

Customer reviews

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4.9
417 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
A Good Start, but a Poor Finish
Customer Service
Quality
Value
I called The Aerial Man in because I need a satellite dish replaced, they were local, and they had a good score on Trusted Traders. To be fair, the lady who took the call was very polite and helpful, and their fitters turned up 10 minutes before the appointed time the next day. However, upon a visual inspection of the new installation from the ground after they left, I noticed the remains of a number of old bits of cable, cable ties, nuts & bolts etc. in the garden, all just dropped from the top of the fitters ladder, with apparently, no effort made to clear them up. Worse however, I also noticed that the end piece of the house guttering immediately above the satellite dish had come off, and was also laying broken in the garden. The installer MUST have hit the gutter whilst erecting his ladder. I contacted the company by email, showed them with photographic evidence what had happened, and asked for a contribution toward the cost of gutter repair or replacement. In a response, this was just dismissed as 'bad timing', and they denied any further responsibility. This gutter has been on the house without problem for over 40 years, and you can't tell me that the fact that it fell down within minutes of their fitter working in the immediate vicinity is just 'bad timing'! I shall not be using this company again, and suggest others steer clear too.
Customer in South Gloucestershire Posted on 21/09/2021 , work completed 16/09/2021
The trader replied (on 24/09/2021)
Thank you for your review. Customer feedback is very important to us and I am sorry to hear that your experience with our company has not met your expectations. We will use all of the information you've provided to better improve our service in the future.
Quick to respond and very helpful
Customer Service
Quality
Value
My old satellite dish got damaged found these guys on the internet. They were brilliant. Came out and replaced my dish within a couple of days. Engineer was very quick, precise and polite. Thank you so much.
Customer in South Gloucestershire Posted on 27/08/2021 , work completed 27/08/2021
Great Service
Customer Service
Quality
Value
Found The Aerial Man on the Internet after my husband accidentally cut through the satellite cable. They were very helpful and sent out an engineer the same afternoon. Lee was friendly and efficient quickly repairing the cable for us and made sure everything was working OK. Wouldn’t hesitate to recommend this company.
Customer in South Gloucestershire Posted on 12/08/2021 , work completed 12/08/2021
The trader replied (on 16/08/2021)
Thank you for the great review!
Andy sorted me out of the same day as contacting them
Customer Service
Quality
Value
I have just bought a new house and was having problems with a loft aerial. Andy initially was sceptical regarding gaining a viable signal. However he used a high gain version and solved the problem. Many thanks
Roger in Bristol Posted on 21/07/2021 , work completed 21/07/2021
The trader replied (on 05/08/2021)
Thank you, Roger. We are pleased that we were able to find to a solution for you!
Fantastic service
Customer Service
Quality
Value
Absolutely delighted with the service I received. Everything went very smoothly from start to finish. Andy was brilliant - diagnosed the problem immediately and solved it. My new TV is up and running perfectly.
Sheryl in Bristol City Posted on 13/06/2021 , work completed 10/06/2021
The trader replied (on 05/08/2021)
Thank you for the kind words!
Prompt, friendly and very efficient
Customer Service
Quality
Value
The engineer was on time, even though there was a road closure, and diagnosed the fault very quickly. The repair was quickly carried efficiently and with no fuss. The charge was very reasonable and payment was carried out by card.
Steve in Monmouthshire Posted on 11/05/2021 , work completed 11/05/2021
The trader replied (on 12/05/2021)
Thank you for the great review, Steve!
Excellent service!
Customer Service
Quality
Value
Thanks Karl for carrying out the work of installing the TV aerial very efficiently and promptly, and for your friendly and helpful manner.
Customer in Bristol Posted on 30/04/2021 , work completed 30/04/2021
The trader replied (on 06/05/2021)
Thank you for the review!
Excellent service
Customer Service
Quality
Value
Andy came to quote for installation of a TV aerial on my roof. After assessing the work and materials needed, he quoted a reasonable price and was ready to carry out the work on the spot. Very pleasant to deal with, efficient and tidy, the exterior cabling was neat and discreet. Andy went 'beyond the call of duty' by removing an unsightly cable box from a previous internet provider, and tuning my TV after the aerial was successfully installed. He even repositioned the TV for me. I am very happy with the work, and would not hesitate to recommend The Aerial Man.
Customer in Bristol City Posted on 29/04/2021 , work completed 26/04/2021
The trader replied (on 06/05/2021)
Thank you for the great review!
THAT'S how we want our trades people to be.
Customer Service
Quality
Value
That was great! Someone in the "Nextdoor" online group recommended them. For weeks and weeks I couldn't really watch TV properly. Most channels had disappeared despite retuning over and over, some were flickering or completely static. So I called "The Arial Man", they answered straight away, made an appointment for 1.5 days later, sent a reminder and confirmation text, showed up on time, were super nice, clean, worked out the problem in no time, and for less than £180 had antenna on the roof and cables replaced in less than 45 minutes and now my telly works perfectly again. At least my world order at home is restored! That's how we want our trades people to be. Top Notch!
Katya in Bristol City Posted on 16/04/2021 , work completed 16/04/2021
The trader replied (on 27/04/2021)
Hi Katya, thank you for the absolutely great review!
TV Aerial installation
Customer Service
Quality
Value
A superb installation by Lee. He was incredibly thorough and neat and understood our brief, namely to hide the cabling as much as possible due to the age and character of our cottage.
Customer in Chepstow Posted on 13/02/2021 , work completed 11/01/2021
The trader replied (on 27/04/2021)
Thank you for the review!