The Air Conditioning Company

Claire, the service manager, handled my appointment with speed and efficiency, and then delivered impressive turnaround times. Stress levels from my experience of working with other air conditioning companies are now a distant memory. I cannot recommend Airconco enough!

Our 20 year old standalone airconditioner in the conservatory had stopped working, and it was clear from our research that we couldn't replace "like with like". We had good, practical advice from Malcolm who picked up our online query, and the surveyor, Ian spent time with us looking at the space and discussing the options. Aaron and Mark carried out the installation very efficiently and tidily, and it works a treat.

I had an extremely disappointing experience with the Air Conditioning Company. During an installation they caused significant damage (above £10,000) by cracking a skylight. I noticed this damage 3 days after their work was finished as the workers had placed a BBQ covering the damage. I tried to review CCTV footage but the workers had covered the CCTV camera for the duration of the work. When the CCTV camera was uncovered, it showed a metal ladder placed directly on the glass with no protection and the workers then putting a large BBQ directly over the damage, one could ask if this was to hide it? The workers were working standing on the skylight for several days. It would seem reasonable that if the damage was pre-existing, the company’s employees would have mentioned it not least due to concerns about working while standing on a cracked skylight. Initially the company confirmed in writing to me that one their contractors noticed the damage and the company also promised to cover the cost of replacement. However, six months later nothing has happened. Indeed the owner of the company has gotten involved and has refused to honor their initial agreement. In April, months after my complaint the company demanded payment of the second half of the balance for the work (c.£3,000) for the first time since my complaint and threatened legal action. As an individual I don’t have the time or resources to defend myself against an aggressive company in court so I paid promptly and was then horrified that the company demanded interest on top and have sued me to try force me to pay this. This is despite their own admission that it has taken them so long to deal with my complaint as one of their staff was on sick leave. I think it’s important that everyone understands the tactics this company employs so they can make an educated decision before using them.

As a qualified building surveyor (retired) with over thirty years of residential property experience, I believe that I am qualified to offer a credible opinion. Whilst I am acutely aware that the customer is not always right, rarely have I experienced a business with such a focus on £revenue and an apparently relentless thirst to ‘always be right’. Buying from a small family business (29 employees on last HMRC filing), can present considerable consumer risk. Whilst the sales department use 'the family' to project a caring profile, the reality can be that the consumer has no meaningful way to escalate a complaint beyond ‘the family’. Unfortunately in my circumstance, the veneer of slick selling and glossy vans soon wore thin after placing my £21,500 order. I then met ‘the family’ in a different light. After installation, In my opinion, routine maintenance was eye-wateringly expensive and poor value. My alarm bell rings when a business writes to offer services whilst highlighting, and in my opinion, weaponising against a perceived benefit of having a 10 Year Warranty. ‘If you don't have the service, your warranty will be void’ all sounds like 24 carat gold hand-cuffs to me. In response to the passive-aggressive dialogue around the warranty, I was curious enough to obtain an expert opinion… “So many get-out holes, It’s a Swiss cheese!".. he stated. I decided that the real value of the warranty offered to me was worth far less than the high cost of their services.

We had three air conditioning units installed in our house, one in each bedroom. It was a little while (a few weeks) before a survey could be done for the installation, but communication was always good. Once the survey was done on a site visit (and I had also visited their showroom) a date was quickly fixed for the installation. Malcolm Roberts, who I dealt with, was courteous and helpful, as was everyone on the team, and they were good at explaining what the units could do and what was entailed. When Callum and his team arrived to do the installation, it took the time expected, they were quiet and efficient and considering the nature of the work being done (drilling through walls, etc) very neat — leaving things extremely tidy every day. I had a few quotes given for this work; The Air Conditioning Company cost a little more but I had a good feeling about them and I am extremely happy with the service they provided, and the units. Great to have a cool house!

A big project, which came in at quote and in the estimated time slot despite us making it more difficult for them with what must have been a really annoying request to change things mid-way through. Callum and Aaron were superb- and were really good with the dog too, and the end result is great. Would highly recommend.

I had my second AC unit installed this week by AirConCo in a new garden room. The first was installed in my loft 3 years ago, so a repeat customer tells its own story re on-going support/maintenance. The install team was courteous, considerate of Covid and made sure I was another happy customer. I found cheaper options but was happy to choose quality/service over price.

Off the bat I was impressed with how professional and polite the team was. I still like them, so I'm a bit sad to give negative feedback. The installation was, by the Air Conditioning Company's own admission, poorly done. 1. The electrics were installed incorrectly and tripped the fuse board, requiring repair. Thankfully was quickly done. 2. The holes drilled into the wall were not sealed properly, resulting in moderate water damage to an interior wall. Once the fault was identified, it was quickly repaired. 3. The electrical system was cross-wired with the pumping system. I don't understand the full nature of the fault, but I cannot turn off any individual unit without all five failing. There was initially a quick fix, but now am waiting 2 weeks without follow-up repair for a faulty part. I was pretty happy to refer them to my neighbours, but since installation in March, I haven't gone two weeks without some issue or repair. Overall I think it's still a good company, but it's disappointing.

Pjotr and Stef were tidy, friendly and helpful. They did a great job of our air conditioning installation and I would happily recommend them.

Wanted a just a single air-conditioning unit fitted in our bedroom. Contacted the company who were friendly and helpful. They sent a surveyor who turned up at the appointed time and seemed knowledgeable and was very helpful. Unit fitted on the appointed day with everything progressing very smoothly and the fitters were both friendly and very tidy. Overall I was extremely pleased with the service.